Rated 3 out of 5 by MO12 SUMMARY
Hotel has great service! Everyone is very nice and accomodating.
But I must say, this Hotel is NOT a 3-4 star hotel.
This hotel needs MAJOR updating and remodeling! Needs new rugs! Needs new beds! Needs new furniture. Our room had smelly carpet and furniture all scratched up!
Our "heated" towel bar didn't work.
Next time we'll probably stay at the Le Meridian it's only 1 block away. Unless this hotel updates everything by the time we go back to England.
Sorry, but not up to our "standards". Only the service is.
June 13, 2013
Rated 2 out of 5 by Gordon23 Good and Bad
Our first room was on the top floor and when the wind started blowing the lanyard on the flag pole made such a noise that we had to move to a first floor room. In that room it was impossible to control the temparture so we slow cooked in bed even though it was freezing outside. The plug in the bath didn't work and a cold tap leaked. Listning to drip drip is not condusive to sleep.
The breakfast was first class but the restaurant was mixed. The staff could not have been more helpful.
The location for us was perfect
January 16, 2013
Rated 5 out of 5 by GrandTourCouple Location, Location, Location! Service, Service, Service!
We had a fabulous 5 night stay at the Park Lane Hotel. Incredible location, wonderful and helpful staff (especially your concierge's), a fabulous room, and a beautiful historic hotel. We loved listening to your harp player in the lounge/bar area in late afternoon's. The Park Lane far exceeded our expectations. A fantastic value using our SPG points to stay 4 nights, getting the 5th night free. We will definitely return on our next visit to London. Thank you to all of the staff for a most enjoyable experience!
September 30, 2012
Rated 2 out of 5 by zoroDubai need improvements in many ways
after booking executive room we reached with my wife to 3X3 m room !!!
hardly you can walk around the Bed in 1 m only ?!!
when requesting alternative, we moved to a room with no A/C working properly with high fan noise, when complaining, they told the hotel is not like your country ?? they went out of the subject, they promissed to move me to another room which never happened... at the end we had to forget it and enjoy our stay in London ..
the breakfast was poor as well ... and No food for our taste .... etc
August 27, 2012
Rated 2 out of 5 by DavidS39 Complaints
No indication on reservation that main entrance is not on Piccadilly. o Doormaan or clear indication to reception. Various steps up which to drag bags.
First room faced airshaft.
2nd room with view over Green P,which was barely visible due to misted up double windows, with apparently no intention of addressing this.
No airflow from AC in bedroom. Temperature unacceptable most of the time. No decent bar area.
In general major renovations needed and new staff attitude needed to justify a prestige hotel rating.
July 2, 2012
Rated 1 out of 5 by AStark Worst Business Hotel In London
I stayed two nights in February, 21&22nd. On arriving at hotel, concierge would not help with bags, just stood looking on..... They gave us a upgraded room, bathroom was in shocking condition, considering price paid. My colleague had to request change of room as his room stank (not of cigarette smoke, just stank) - Sheraton would not let him check out of the hotel, without paying for the following two nights (they were staying until the Sunday) The breakfast we had on the Friday morning tasted like it was cooked on Monday. The service in the Bar, took on average 20min to order a beer, even though there were not many people in the bar. I travel internationally approximately 120 days per year for the past 15 years and I have never felt the need to write a review on a hotel before.
April 10, 2013
Rated 3 out of 5 by Sigh000000 Tired
101 reasons why a major refurb is due. A trip to London is full of history. A reminder of how nasty hotels were in the 70s and 80s shouldn't be part of it.
Great location, nice staff but not something you'd expect to still see nowadays.
November 10, 2013
Rated 1 out of 5 by UrsZH Needs significant improvements!
This is one of the poorest Starwood properties I have ever stayed in:
- Needs renovations/ Equipment is outdated
- AC was a mobile station with a pipe through my window
- Very clairaudient: Poor, old windows, I woke up several times through the night from doors being shut on the floor from my neighbour’s cough
- No Platinum Preferred Guest Recognition (I am even SPG 75): No Card from the hotel manager, no fruits, no upgrade – nothing
- At check-out they even didn’t asked how I liked my stay
August 9, 2013
Rated 3 out of 5 by PW10036 Needs facelift
Older hotel. Good location. Rooms large for London standards but dated. Check in and restaurant staff service substandard.
November 16, 2013
Rated 3 out of 5 by Daniel007 Poor room
Overall the hotel is in a great location and the areas open to guests and the public are very well presented.
We were so so disappointed with our room, 219, we have stayed in better 3 star rooms!
It was in need of decoration, marks on the wall, scuffed skirting boards, the shower and shower curtain were a joke and we had to use a shoe to keep the bathroom door closed!! Not what we expected and it did put a dampened on our special weekend.
Overall we were disappointed and felt let down by Sheraton.
April 10, 2013
Rated 4 out of 5 by Vtech Great Location for Exploring London
We spent 3 nights at this hotel and this is my 5th stay at this property in recent times. The best thing is the location, 2 minutes walk from the underground where you have access to 3 main lines. So basically you can go to a lot of places without having to change the train, airport included. It's only 5 minutes walk to Bond Street, the luxury shopping areas.
The room is comfortable but it starts to look dated. We haven't interact much with the staff but whatever we asked them, it got sorted out.
May 20, 2012
Rated 2 out of 5 by JOHN26247 This is a hotel in need of care for guests
I am not really sure wether this freview will be read but I stay in hotels a lot and whilst I use secret hotels a lot this was billed as a 5* hotel but was little more than 3*.
The bed had no protective cover and when we asked for pilow protectors due to the pillows smelling musky we got extra pillow cases which were thrust at us rather than being put on.
I stay is Starwood hotels a fair bit and this is not meeting your standards - very sad.
September 23, 2013
Rated 4 out of 5 by Eddier October 2013
This was our second stay at the Park Lane. The property is quite nice and we love the ambience.
I would avoid room 821 if you one of those who needs quiet at night. It is adjacent the service elevators and the mechanical noise from the elevators was quite loud sometimes.
Love the neighborhood, particularly the Mayfair area a block over from the hotel. Wonderful, small restaurants and shops.
October 14, 2013
Rated 5 out of 5 by ptuna Best location for the money
As others have pointed out, this hotel is superbly situated. Most locations in the West End are easily reached by foot and the Tube is only a block away. Prices are a bargain compared to every other hotel in the area. The rooms are very comfortable and clean though some of the furnishings were a bit worn. Room service was timely and the food excellent. The hotel restaurants offered food and service that exceeded expectations. I've stayed here more than once and have always been glad that I did.
November 17, 2012
Rated 4 out of 5 by Collins4 Great Location
The location is perfect for all the London attractions. If you can't walk to it, the Tube is 5 minutes away. The Tube from Heathrow to Park Lane is very convenient.
The hotel is charming and clean. The beds were very comfortable. The two rooms we had were quite large - which was a nice surprise after hearing about how small London hotel rooms can be. The staff was very friendly and helpful as we needed help locating an item left on the airplane.
Next time in London, we'll definitely return.
March 28, 2012
Rated 1 out of 5 by Debby51 Would not stay here again
Stayed at the Park Lane Sheraton in the past but this time was awful. We got in late from NYC and the 1st room we were given was so small the bed was pushed against a wall. So to get in and out you had to crawl over the bed. The 2nd room was slightly bigger but very dreary and not much A/C. Long story short, we moved about 4 times. The staff was not overly concerned with our discomfort. We stay almost exclusively at Starwood Properties and and were very disappointed with our stay.
July 18, 2013
Rated 4 out of 5 by AnnaJ Good hotel for business travellers
Travel purpose - Business (frequent traveller, staying mostly at Sheratons)
Check-in - smooth
Location - excellent!
Staff - friendly & on the ball
Room - I was in a Classic which for London standards was rather large, with a huge, comfy bed - just what you need after a day of meetings
Room facilities - I had all I needed though some work on the bathroom would be reccommended - tiles were all new and bathroom clean but the bathtub was from another decade with peeling bottom which made it look unclean
Internet (WiFi) - strong signal, no interruptions
Bar/restaurant - great atmosphere and decor - high ceilings, low furniture, dimmed lights, good food
Room service - fast & good food
Overal: 4 out of 5 due to lack of wow factor, work needed in the bathrooms as well as a few little details in the room
November 24, 2012
Rated 4 out of 5 by mtkc12 A Wonderful Stay
This is a belated review, but I wanted to provide comments regarding my family's stay at the Park Lane during the Olympics--8/3-8/13.
In short, my family and I had a wonderful stay. I had read mixed reviews regarding this property, and was a bit concerned prior to our trip--which proved to be unfounded. If you want a sterile/cookie-cutter 4 star hotel, this isn't a property for you. The Park Lane is a quirky, old, wonderful hotel--full of history, charm, a terrific staff, and lots of nooks and crannies. The halls curve, and the rooms come in many different shapes/sizes. Oh, and one other thing--the location can't be beat. If you want a standard hotel, that when you're inside, you can't tell if you're in Omaha or Shanghai--stay away. If you want to feel like you're truly in London--welcome home.
September 22, 2012
Rated 4 out of 5 by gimax connecting rooms
everything perfect except that I didn'y have the requested connecting rooms; oh yes, I know that you never grant this option, but since I hv booked so many months ago and being the hotel quite big I am convinced you could have met my request
November 4, 2013
Rated 2 out of 5 by RBMQuinn Sheraton by name but not by standard
The whole experience was very disappointing. While the location and public areas are excellent, this is not followed through in the accommodation section. The room was unbearably small and the door swung back into me, leaving a bruise on my arm. The room was very run down: peeling paint on the frames, a curtain which did not cover the whole window. If I had not booked on a pre-paid basis, I would have checked out immediately. There are far better hotels in London available for less.
The Reception Staff need attention. They were frazzled and inefficient. They spoke downwards and muttered even when asked not to do so. I am deaf and hate having to say this to people to get them to speak directly to me. Even when I said it, they invariably spoke down again meaning that I could neither catch what they said or lip read. In spite of correcting them again and again, they addressed me by the wrong title. One Receptionist even tried to convince me that I had booked under another name (other than my own?!?) It was a very frustrating experience.
Other staff we met, however, were most pleasant and efficient.
Paying for WiFi??? In this day and age, it is ridiculous - especially for a business hotel. It is the first time in years I was asked to pay for WiFi in any hotel I stay in.
The breakfast was okay but certainly not on par with that served in other Sheratons we have stayed in.
Our whole experience left us thinking this is a Sheraton in name but not standard. We won't be back and we certainly will not be recommending it.
November 20, 2013
Rated 1 out of 5 by Jadedagain Rude reception
Our room wasn't ready--though we were there well after 3:00PM, and the young man at reception simply told us to go away and come back in an hour. After a long day, this is just unacceptable. There was no apology or attempt to at least make us comfortable while we waited until after 5:30 for a room. I've never had that kind of rude reception before, anywhere. As someone staying there on SPG points, I found this really an amazing lack of grace.
The rest was fine, but I won't be back.
April 30, 2012
Rated 2 out of 5 by CARLEY The hotel hotel is in good location but the hotel is very confusing with some of the features
The Park lane hotel is in good location but since is very old the hotel aroma that is not appealing to my sense of smell it has a hospital aroma, and its awful.
The Hotel location good
The hotel Physical condition so so
Some hotel Staff are friendly and nice some are not .
Its surprisingly not the clean and there is an awful aroma as soon as you enter the hotel
The hotel entrance is a lil bit confusing and the hotel lobby is kind of hidden.
Room I was assign is very very disappointing the bathroom is not functioning well specially the shower head.
The room is a lil bit dirty and dusty.
The bed is comfortable
The hotel has special awful aromatic scent even in the hotel to my floor....???????
I can go on and on and on here but ill stop you you guys get the picture what I am trying to picture here.
September 23, 2012
Rated 2 out of 5 by DivaDHV USUALLY LOVE THIS HOTEL BUT NOW SO DISAPPOINTED
I have stayed at this hotel 3-4 times a year for the last 5-6 years (6+ years at Starwood Platinum). They have always taken very good care of me and I like the old-ish style. However, I am now on a trip using points (!st time) with best (male) friend for his birthday & in the smallest worst room ever in my entire life. Bed against wall (not comfortable if we were married), hose brings air through window, etc.) Can't understand how they don't value long-standing loyal customers.
April 16, 2013
Rated 5 out of 5 by De2012 A great place to stay
An elegant English hotel with everything you require- we stayed in an executive room for 8 nights on the top floor with a magnificent view over Green Park across to the city. An oasis when you return from a day of travelling, sight seeing or shopping. The beautiful Palm Court with drinks, high teas, coffees & cocktails with the harpist playing each afternoon was lovely. Great gym, helpful staff- would definitely stay again. Only complaint- very bad water pressure in the shower.
January 1, 2013
Rated 5 out of 5 by Jazz13 Great Location
The Park Lane Hotel was a great stay. Great staff. It is in a great location, the subway systems (tube) is just a few blocks away. Many local attractions are within walking distance. My only negative reviews are, that we had no view from our room, but considering how noisy the street traffic is during certain hours, I was fine with it. My room was not a five star room.
October 10, 2013
Rated 1 out of 5 by Dunc40 Dr d
Despite booking through the website using my spg number and gold status, they didn't have me down as spg member. Therefore on checking in, gold status not recognised, had to ask for the complimentary gift on check in and room not changed to the best available room in the class. Internal room with no view and low floor. Expensive for what you get. Try the park lane hilton- much better. Also the first review I left wasn't published , interesting! V poor sheraton- must do better
December 28, 2012
Rated 1 out of 5 by Lorrqua12 This hotel does not meet 5* Standards
I was very disappointed with this hotel - the room was very smal, with very limited room to move around. The bathroom was too small with restricted space if you are a large guest. The tiles in the bath were not clean and the grouting was very dirty around the bath. The carpets in the bedroom area were badly stained. The small double bed sunk in the middle, the pillows were poor quality.No tea and coffee facilities in the room - no spare pillows - the list is endless!
July 1, 2013
Rated 4 out of 5 by Aussie Great location
The location was perfect for tourists. We were disappointed our room wasn't fully prepared on our arrival at 5:30 pm and had to wait for an extra bed to be set up in our room (not good after 25 hours of travel). The safe in our room didn't work and wasn't fixed during our 6 day stay. We had to use the safe in the reception area which was inconvenient. The bathroom needed upgrading as did the bedroom - old and tired. Happy with breakfast and restaurant meals. Disappointed that we weren't able to have breakfast in our room on our last day. We had to leave at 6:15 am and the breakfast area didn't open until 6:30am and we were told the price we paid for our room only included breakfast in the restaurant, not room service (a bit mean). Concierge staff and restaurant staff were very professional, friendly and helpful.
January 19, 2012
Rated 5 out of 5 by Nlode Excellent Hotel at a Wonderful Location
The hotel is just across Green Park, near Hype Park, and at a short walking distance from Piccadilly Circus and Mayfair. And from Heathrow, you take the Picaddilly line to the Green Park station and you are 200 meters from the hotel. Room was great, spacious and in excellent condition. Staff was very helpful, and Mr Kieran, with whom I had exchanged some emails before my arrival, came to greet me at check-in, which was a nice surprise. The hotel surpassed my expectations.
November 5, 2012
Rated 5 out of 5 by Sanchez2013 Above and Beyond
This was our first trip to London. First of all the hotel locations is fantastic. The hotel has easy access to the buses, subway, taxies, restuarants, shopping and list goes on. The hotel is luxurious and beautiful much better than I expected. The staff always treated us with a smile and respect. They went above and beyond to make our stay memorable. The hotel has any employee, Nelson, room service that ensured that our request and more were met.
August 8, 2013