Rated 3 out of 5 by Frequenttraveler Hotel is great for someone on business trip
The room that we stayed in had a floor that was wet, as if it had been flooded and wasn't finished drying yet. There were no other rooms available so we had to stay in that room. It also wasn't that clean. The front desk did provide me with cleaning supplies so that I could clean the bathroom. The carpet throughout the hotel is stained. The buffet breakfast is basic. Wasn't always stocked well on days that were busy.
March 21, 2013
Rated 3 out of 5 by Faye Excellent Staff!
This was my third stay. The staff is excellent and are the heroes of our event as it relates to service. They were all friendly and seemed really determined to make the stay a great one. The same can be said for the two prior stays.
The quality of the room was not as it use to be. The tub was terribly clogged, the lights in the bedroom didn't work and were never fixed, the curtain was torn, and the carpet was dirty.
April 8, 2013
Rated 2 out of 5 by RBCanes Trying Hard
Sheraton @ Cypress Creek is trying at least but they just can't seem to get all the holes fixed. After a poor stay three months ago, a gave it another try as this property is very much rate driven considering there is a full service Westin with many more amenitites less than a mile away on the same road. Always greeted very cordially by Annie, concierge and hospitality chief. Monique at the main bar very welcoming too. Housekeeping never came to my room the first day. They got close however, one room away but never made it to my room. The answer I received from staff the next morning was almost humorous-- in essence we apologize and will make sure they come in today. Duh- isn't that what's supposed to happen? Has for over 50 years that I've been staying at hotels.~ Annie was extremely apologetic and felt bad. She sent a very nice fruit, chocolate and snack plate to my room. Very nice. However, in the continuing 'we just can't get it right saga' by the time I got back to my room, a stray fly had camped in the plate. got stuck and couldn't get free again. Oh well, it was a nice gesture. They will get one more chance from me if the rate is right.
July 5, 2014
Rated 4 out of 5 by t8jh Nice for an in transit stop
We stayed here since our flight arrived late on a Saturday to Ft. Lauderdale and we couldn't check in to resort 1.5 hours away until Sunday. Nice place to stay overnight. We weren't there very long, so that's all I can really comment on.
June 24, 2014
Rated 4 out of 5 by EMan6185 Hotel Website - False Advertising!
Website said Club level lounge was fully functional. Upon arrival, find out lounge in construction. As a Platinum member, no access/availability to breakfast daily, no evening hoerdures, no 24/7 access to water as usually expected @ Starwood hotels. Hotel only offered breakfast coupons for 1 day only. At a minimum, the website should have said lounge under construction. Very disappointed in this hotel's staff.
February 16, 2014
Rated 4 out of 5 by MsKym Nice Stay
This is my second time staying at this hotel and I will return in the future. The Club Lounge was a nice treat and the staff was very accomodating. We really enjoyed our stay here.
June 30, 2014
Rated 2 out of 5 by Robin623 This hotel was a disappointment this year!
I have been to this same hotel for the past 5 years for spring break with my daughter only this year it was very dissappointing. We had no hot water and the air conditioning was not cooling off the room. After two nights of not sleeping, we changed rooms. The air worked better in the second room but still not as good as it should have worked. We did however get hot water. Very disappointing stay this time around.
April 1, 2013
Rated 2 out of 5 by SJUROB Bad first Impression
I expected better for the rate I paid and it being a Sheraton property.
Room was dusty, TV did not work, missing remote, shower clogged, noisy, to much light comint in with window curtains completely closed, elevators extremely closed and all being used by cleaning staff delaying guest use. I would not stay at this property again, could have gotten much better with rate I paid.
April 28, 2014
Rated 4 out of 5 by Doug108 The suites are spacious and stylish
The concept for this all-suite hotel is a fine one. The stylishly decorated rooms have a good design: a separate BR with TV; plus a LR and dining area, with another TV. My particular room was in need of new carpet as it had unfortunate multiple stains. Moreover, there was only trash can for the 2 rooms and BR. However, the AARP price I found online was a genuine bargain, so all in all, I was happy with my stay.
December 20, 2013
Rated 4 out of 5 by Floridatraveler Comfortable bed
This hotel had a comfortable bed and nice pillows. It also has a nice lobby and water way with Koi and turtles.
On the down side, there is no internet access available in the room and I needed a bath towel and wash cloth and after 2 phone calls to the front desk and waiting an hour, I went and got them myself so I could shower and go to bed.
This wasn't as good an experience as I've had at previous hotel stays.
February 18, 2013
Rated 4 out of 5 by William999 Great staff
The staff makes me feel very welcome and always offers to help with anything I may need
July 7, 2014
Rated 2 out of 5 by Fladoc3 Lousy hotel
beds gave me sore back both mornings after getting up. Same with my buddy in his own bed..
Came back to room 2nd day and ONE towel in bath. Called down to get more towels . 2 hours later NO towels so went to dek to get towels.
2nd morning only 1 coffee pack to get coffee.
Most suite type hotels have free coffee in lobby or even a small free breakfast ,got NOTHING.
Will never stay in a Sheraton Suite again.
June 10, 2013
Rated 1 out of 5 by Cyndirae This hotel needs updated and new staff
I was shocked at how outdated the hotel is, it has great potential if updated and new staff. I was suppose to have internet but never had it. Both TV's did not work the staff just told me to unplug a couple times and replug them in! (After I walked down because they did not answer the phone) I did get one to turn on after about an hour. Their was no information regarding their pool or so called fitness center etc. I took pictures of the dirty tub - disgusting and the disgusting wallpaper. When I was checking out I asked for the mangers name and was speaking to the only person working with any customer service manners and he kept getting interrupted by a worker. He finally told the work he was with someone and she told him well fine I will not do this for you then in a nasty voice and walked away. That's part if their problem. Shocked they are under the Sheraton name. I will never stay their again!
March 30, 2014
Rated 5 out of 5 by Garyz The best hotel in area, by far....
Everything, was the best, hotel staff responsiveness was the best of any, and I travel 200 plus days a year. I will return.
July 3, 2014
Rated 5 out of 5 by Greg Very Nice Hotel
I have stayed at this hotel several times this past year the last time 02/06/13 - 02/11/13. It easily accessible from I-95. The hotel staff are extremely friendly and go out of their way to see to your comfort. The public areas and rooms are quite clean. The only negative I found was the Wifi charge of $10.00 per day in the room. I plan on returning again in April. Thank you Sheraton Suites Cypress Creek!
February 16, 2013
Rated 4 out of 5 by Cintidz A nice hotel in a nice neighborhood
The reviews online suggest that this is a special place, it has an indoor hotel atrium with Florida fauna that could be anywhere in the country if you ignore the location correct rocks and plants. Close your eyes, hop on the bed and the hotel room feels like.... a hotel room. perfectly good, but not unique. do you want the comfort of a predictably clean and comfortable room then this is the place for you.
February 13, 2013
Rated 2 out of 5 by Travelagent Could be better
I made my reservations with the clear understanding the hotel lobby was under renovations but the rooms were completed. The rooms look like they were updated but the furniture was beat up. The night stands and dresser were badly chipped and scratched. There was lite dust on the louvers and spots on the furniture that should have been wiped. No dirty laundry bag and poor TV reception.
March 24, 2014
Rated 2 out of 5 by KKP1 Once it gets a makeover...
This hotel is very consistent...the FD service is consistent friendly...the room and fitness center is consistently in need of renovation. I applaud the restaurant for trying new items on their buffet and a new set up, however the service is spotty. They seem to be very friendly until they realize you are using a voucher for breakfast - then the smile fades as does their presence around your table .
June 12, 2013
Rated 4 out of 5 by Barbie Rude Desk help
We stayed this last weekend and they charged my credit card twice and tell me they did not... which made several of my bills to be rejected and over draft fees on top of that. I tried to explain and they advised they did nothing wrong. My bank ask them to call to have overcharge taken care of and they NO. Very nasty. Will not recommend to the rest of out dance group again and that's alot of people.
May 13, 2013
Rated 1 out of 5 by pgreene22 this hotel is extremely disappointing
This was my 3rd stay at this hotel and it will be my last. The air conditioning was not working in my room. The previous 2 years the temperature in the room was ridiculously hot. When I called down to the front desk regarding the a/c they told me that they would send someone up to my room to check it out. I waited 3 hours and no one came up, I then called back downstairs to which someone then came up put his hand over the vent and informed me the a/c was being worked on outside and it would not be working for a few days. Why wasn't I told that when I originally called downstairs the first time or even the 2nd time! The service at the lobby bar was so TERRIBLE! One night I sat there for 10 minutes before anyone even acknowledged me! The tv in the room was awuful...it kept dropping the channel with no signal! Overall terrible, terrible, stay...I would NEVER recommend this hotel to anyone.
January 14, 2013
Rated 5 out of 5 by Smith5000 Exceeded Expectations
This hotel is beautiful having a Spanish Theme and central Live Plant Solarium that is calming. Besides the views as the pool/hot tube are large likened bluish, torquois jewels. This would not be possible without the staff who makes the deal with their friendliness, hard work and timeliness from the front desk, to the waitress/bartender, and the housekeeper. They take pride which is rarity today.
February 13, 2013
Rated 1 out of 5 by Mark67 Disappointment at a declining property
We've stayed at this Sheraton several times in the past. This time our extended family reserved five rooms. The bathroom shower curtails are too small and water leaks on the floor. There is also mold in the shower area. One night we did not receive bath towels and called three times before going to the desk to pick some up. (the manager finally gave us 1/2 of a night's stay gratis). The breakfast buffet is not much more than what one gets for free at other hotels but this one is over-priced. I just took out one glass each of orange juice and milk and the waiter only charged me for the juice ($4.75!) with the apology that other people have protested the high charge in the past so he just charged for one item. The bed and room were comfortable and the swimming pool and lobby are nice but we have our qualms about returning. Seems like each time we are told that they are about to revamp rooms.
July 2, 2013
Rated 1 out of 5 by RamiK SAD STATE
Worst hotel experience of my life as I expected better from a Sheraton. Dirty rooms. Some staff doesn't care. No real opportunity to fix. The place needs new carpet, new paint, deep cleaning and staff that doesn't make excuses. I heard numerous visitors complain while I was there. I shortened my stay and took my family to the Weston on the other side of the freeway. My sister cancelled her stay.
January 4, 2013
Rated 3 out of 5 by V2013 January stay
Hotel staff was very friendly and helpful.
Room was dated with stained carpet and bathroom that showed its age.
Housekeeping was not great. There was a clothing sticker left on the floor from a previous guest and it was still there after room was cleaned.
Breakfast buffet in meeting room had what appeared to be fruit flys all around.
Room service delivery person provided excellent service.
February 2, 2013
Rated 3 out of 5 by Cclam71 My Review
The stay was pleasant. The room fridge was not very cold. The breakfast for the $20 additional dollars was not really worth the extra money. The juices were not cold and there was no ice available. Our children tried to call our cell phone and we were charged for 2 phone calls that had not even 10 seconds of lapse time. A little disappointed this year.
April 28, 2014
Rated 2 out of 5 by Melanieanne47 Trains, planes and construction, oh my!
I was expecting some construction, but not until 11pm. The trains came through at midnight, 2am, 4 am and 6:30 am. The room did not block ANY of that noise. Then, the planes began to fly over.... At that point, I gave up sleeping. I would have tried to stay an extra day to sleep so I wouldn't be driving so tired, but knew that the noise from the trains would make that impossible.
February 23, 2014
Rated 4 out of 5 by kmari Poor Club Lounge
Not up to the standard as Sheratons: Garden Grove, Chicago Airport, Ontario Airport, Elk Grove Village, and Phoenix Airport. Breakfast very below average, but front office manager ran out to speak to me as I was leaving-fine gesture.
June 13, 2014
Rated 2 out of 5 by GMan Good, But not Great......
The loby is really nice.
LOVED the Atrium, with it's manmade waterfall and stream, and the Koi Fish and Turtles.
Then - got to my room! YIKES! Yes, it WAS a SUITE, as promised, but...
Had worn, used looking furniture, lightbulb in B/R burned out, sink in seperate area from bathroom,
Had those stupid energy saving bulbs, too! NEVER bright enough.
Restaurant service was poor, at best.
June 11, 2013
Rated 3 out of 5 by CLoo Once was a great property?
Upon arrival only 1 person was tending the front desk. There were only 3 people in front of me but all seemed to have issues so it took 20 minutes. Bed was SUPER comfy but the room had a strange smell-looked clean, but did not smell clean. I wasn't there long-in at 10:30PM, out at 6AM. Lobby /atrium looked beautiful but it seems like the hotel needs some TLC and was once a premium property. Everything just seemed "tired." The sink in the bedroom seemed "jerry-rigged" and exposed pipes underneath looked awkward and unstable. Elevators were extremely slow. Carpet by the door was worn out. One other small thing-at check-in - I asked if there was a place to buy a bottle of water-I was directed to the gift shop at 10:55 and it closed at 11. Much to the dismay of the shopkeeper I wanted to buy a bottle of water. When I finally got to my room - there was a complimentary bottle of water waiting on the counter.
March 22, 2013
Rated 2 out of 5 by Geocacher007 This facility need improving
Parking lot dimly lighted, automatic doors coming into building did not work properly, mildew/mold in bath/shower, grout cracked in bath/shower, refrigerator did not work, wallpaper next to vanity had white spots, couch pillow had a stain, bathroom exhaust did not work, no TV station guide, CBS channel did not work during Florida college basketball playoffs,
April 5, 2014