Rated 2 out of 5 by ccrider101 Worst Sheraton Ever
This hotel is out dated and needs some refurbishing. The rooms were worn out. The beds were not comfortable -- what happened to Heavenly Beds? The doors SLAM loudly and woke me up repeatedly all night. There was no hot water either night I was there. The restaurants are limited and overpriced. There was only one person working the check in desk when I arrived -- with a long line of people waiting. And there is no auto check out, forcing me to go stand in that line again at to check out. I would not stay here again unless there are improvements.
January 26, 2014
Rated 3 out of 5 by Sharon48 Going green
It's good to cut back on things and go green, but you shouldn't take away the quality of customer service...we liked your establishment but were not impressed with the quality of customer service in the rooms. No trash bags, we couldn't get coffee at odd times of the day, we requested towels even though we were trying to go green and did not get them until we called twice, just to name a few things...but your staff were excellent and very nice to everytime.
May 6, 2014
Rated 5 out of 5 by Doug57 Phoenix Festival Restful
Came for the Alabama Phoenix Festival, and was really surprised at how quiet and comfortable the room was. Normally, at conventions, I have a hard time getting any rest, and that was not th case here.
June 4, 2014
Rated 2 out of 5 by mara123 week long stay
I recently had a week long stay at this facility.. i was told i was registered under the "green program" and they would not change my bedsheets each night but would replace towels etc.. I had no problem with that - however, no one ever came in to change towels coffee etc. i had to call every night for those. by Thursday i was told i was suppose to call for this daily. i was also not told that internet was free, until i heard it from another guest, and i was overcharged by 30/night on my bill and for parking that i did not use. very disappointing.
June 24, 2013
Rated 4 out of 5 by Ksmi14 Enjoyed the Stay
The stay went well. The hotel staff were wonderful. This was what made the stay the most enjoyable. I would recommend the Sheraton for that reason. The room was also good.
June 3, 2014
Rated 2 out of 5 by Coach847 Cold Shower + Wrong Billing
I had no hot water for my shower on Sunday. I called down to guest services, they apologized and would send someone up immediately to sort it out. 35 minutes later no one had shown and I had to leave for my flight. Ice cold showers are less than acceptable.
I received my bill through an email. I opened it up. It has the wrong name and address on it as well as the wrong SPG rewards. I called in, they put me through to voicemail to rectify. Left a message..I will give them some time to respond.
Called back 4 times now to reach someone about the ice shower and all I hear are voicemail. No one is answering. As someone who takes groups all across the country, I cant believe this is the type of service I can come to expect from a Sheridan. Shocking.
December 10, 2012
Rated 5 out of 5 by LucasFamily Great value for the access and location
The hotel is literally right off I-20, we barely had to detour at all from our planned route.
We booked two rooms, and they were both in good shape. The beds were very comfortable, and the showers were nice. One of our rooms had a walk-in shower with a shower handle which was convenient for washing the baby.
The staff was very friendly, particularly in the Atrium restaurant (thanks Ms. Carolyn!). And the food? Excellent. Next time I pass through Birmingham, I may drop in just for the breakfast bar! Best quality bacon I've had at a restaurant in a long time. Plus eggs, fresh fruit, various biscuit/waffle/pancake options... it was awesome.
Unless you valet, expect a long walk through some poorly-maintained hallways to get to the hotel. The hotel is attached to the BJCC convention center and the entrance from the parking deck is in rough shape, which is NOT the fault of the hotel. Perhaps a cost-sharing PIP with the BJCC to get that entrance fixed up would do wonders for the hotel's image. Some inexpensive PVC flooring planks with a hardwood look, double-secured with glue, would be spectacular and hold up well to heavy traffic.
Some of the carpeting inside the hotel was spotty as well, and moulding was missing in spots in some of the hallways
The negatives are really, really, minor in comparison to the value proposition that this hotel offered us. We will definitely be back although next time we will probably valet :-)
September 12, 2012
Rated 1 out of 5 by dissatisfied the room less travelled
Was very dissappointed in service. Went to check in room only to find bed not completely made. Started the venture of getting another room that entailed me going from floor to floor with a manager who kindly volunteered to assist only to end up back at the starting point with me making up the rest of the bed. I also had to retrieve my own luggage after waitng for bell hop that never responded. So much for breakfast at the club lounge the next day it was depleted by 8:00am and after waiting 30 mins. I gave up. Understaffed. UNBELIVEABLE!!!
April 6, 2013
Rated 4 out of 5 by AHSFFA1 Club Level Room
I was given the option of staying on the Club Level which was $40 more per night than the regular level room (same size room - 2 double beds). Sheraton employee in registration explained the difference in the two rooms and why the price was more for Club Level. Perks for this room included food/snacks/drinks various times throughout the am/aft/eve hours as well as few other things she mentioned....unfortunately I cannot remember exactly. During my visit Aug 7-9 for the Alabama Career and Technical Summer Conference not once did I visualize any specific area where food or drinks were served nor was any information given to me at time of check-in. I would like to know what the additional $40 per night for a Club Level room actually paid for???? Thank you
August 10, 2013
Rated 4 out of 5 by ewill Wait times too long
I was recently there for a conference (SCOLT) on the 11th, 12th, and 13th of April. My first "problem" was that even though I had a Do Not Disturb sign hanging on my door, a maid entered without knocking while I was preparing my next presentation. The second was checkout. I was to checkout at noon but needed to ask a specific question about my charges. I waited in line at checkout for 22 minutes. There were four people in front of me and approximately 20 people behind me waiting to checkout. There were only two clerks. If traditional checkout is at noon, there needs to be more than two employees. When I left to retrieve my valeted car on Saturday afternoon, I waited for 24 minutes to receive my car due to some type of traffice jam near the civic center.
April 18, 2013
Rated 2 out of 5 by jhnrffn Ruffin stay 5.21
Wow, never again will I stay here. The self parking is terrible. No folio and after 2 telephone calls and one online chat session, I finally realized they had my name spelled incorrectly!! Not acceptable for the price paid in Birmingham, AL
May 27, 2014
Rated 5 out of 5 by Leo03 This hotel offers something for everyone.
We spent four glorious days in Birmingham's Sheraton Hotel. The rooms are very comfortable and staff outstanding. The main restaurant served delicious food and offered a soothing ambiance. Looking forward to our next stay.
May 27, 2014
Rated 4 out of 5 by sanas88 It was a good stay!
I stayed at this location because my family and I were moving to Houston TX from Woodbridge VA and that was our resting stop. So, after driving for 12+ hours with an infant it was a little frustrating to find the guest services counter since there were very little signs. After I was checked in the room I gave my son a shower and the tub was clogged from before and the toilet was used( someone forgot to flush)!!!!! Well, I called the FD and resolved the problem. The next day I got a bill for $45.00 even though I used my starwood points. I got charged $13.00 to make a call to another state even though the guest service agent told me it was going to be $2.00 for the initial call and then some cents per min after an hour. This is a little frustrating but oh well!
April 30, 2012
Rated 1 out of 5 by NObed Overbooked
We were at a convention and could not check in until after the night session was over. When we arrived to checkin the rooms that we requested were not availible, the reservation for the next night was not found and it took for ever to get checked in. This was all after calling the day before arrival and once again on the day of arrival. After checking out we were billed a "No Show" fee. Turns out the reservation associate spelled the names of one of our group so bad that they could not find it. Breakfast was way overpriced.
May 4, 2012
Rated 4 out of 5 by Park02 This hotel has some good features,But
I liked it's location to BJCC and the staff overall was very good. However, check in and check out was very, very slow. There were only three working when I checked in at 3 and had reservations as did most everyone. It was the Elton John concert date and the lines got really long. Also for the price it did not have a mini-fridge or microwave. Refridge was available for $25 more, I feel that was a rip. Throw in the ice machine was not working in our room area, well anyway it was a great concert.
March 17, 2014
Rated 4 out of 5 by Terry60 strange room configuration
Our king room was abnormally large with a lot of wasted floor space, however the bathroom was TINY. It had no counter space or cabinet to put any of your toiletries. It had been poorly renovated with slabs of granite on the tub surround, which did not even meet the tub itself. Large gaps with no caulking to even attempt to hide the poor workmanship. Bed was poorly made up, using a too-small flat sheet where a fitted sheet should have been, causing sleep on the bare mattress to occur. Not even a mattress cover was in place.
December 12, 2011
Rated 5 out of 5 by RevRJ Reverend
Sheraton did what it promised: to meet and exceed expectations! Excellent service and care with plenty of warmth.
March 8, 2014
Rated 4 out of 5 by Floridarez Last minute booking came through
I called 30 minutes before to book a room because my original hotel was without power and flooded. It was late and I had an overtired and hungry toddler. The 1-800 number accommodated me quickly, I arrived and was checked in within 5 minutes. My luggage was sent up within 5 minutes of me arriving in the room even though it is a large hotel connected to a convention center. The staff at Casey's, the sports bar, were very friendly and helped find a small cup for my toddler. The room had light fixtures that were falling off the walls (only bad experience) and when we pointed it out to housekeeping, it was addressed immediately. Engineering said we had to switch rooms but they found us one 4 doors down and we were able to rest and recharge before an early morning flight.
July 23, 2013
Rated 5 out of 5 by Momshack40 Southern Hospitality at it's best
I was hoping the staff would be as nice as Wanda who helped me with reservations and I was not disappointed. Everyone was helpful but my favorite was Byron. He set the tone for all to follow, he was kind, remembered my name thru my stay, asked about my son, and projected the southern hospitality of the staff. The shuttle staff was wonderful, the security staff was quick to solve a packed lobby, the manager covered for a staff person in the club room with the same genuine kindness as all, I could go on and on. I highly recommend this hotel and hope to stay again on my next visit. The hotel was packed with two different groups crossing over in time but in no time did I feel slighted, everyone took care of my husband and myself and made us feel as important as any group.
June 18, 2013
Rated 1 out of 5 by Carm66 Not So Good of a Stay
We arrived for our stay on 02/15/13. The first room we arrived to had an large insect on the tub. I called down to the operator to change rooms after we return from our function. After we returned, third shift was on duty, we explained the situation to front desk they were very unprofessional, the manager came to the front desk and we received another room. We got to our new room and it was occupied. We went to front desk again for a new room and the same unprofessional lady didn't even remember us (it wasnt even 15 min after we left front desk) poor customer service skills. So we received another room it was handicap assesible but it really didn't even matter cause it was after midnight and we were so exhausted. It is a nice location but the customer service is awful
February 17, 2013
Rated 1 out of 5 by Judge23 I'll never stay at this hotel again.
My visit started off at 5pm and the Valet Parking was full. What a joke. So I dropped my bags off and they told my wife to go on to the room and it was 30 minutes before we got our bags. The VIP room we payed extra for was a joke. $11.00 for a cheap glass of wine was a joke. The next day we drug our bags across the street to the parking garage early because our meeting lasted past check out time. When we left we once again walked across the street to get our car. Never again. I wouldn't stay there if it was free.
February 4, 2013
Rated 4 out of 5 by BusTraveler101 Great Experience During a Trying Time
I was attending a conference here when Birmingham experienced a freak snow storm that essentially closed down the city. Anyone at the hotel at the time of the storm was stuck there. The entire staff stepped up to the plate in a most admirable way. They were extremely helpful and pleaant, even though they were filling in doing jobs that were not part of thier usual duties and doing so on very little sleep. It was a trying time for all, but I commend the entire staff on making it as bearable as possible.
January 31, 2014
Rated 5 out of 5 by Quietstorm69 Great staff
Every person I encountered from valet, concierge and front desk persons were so polite and professional. I constantly heard sir and mam. Coffee stand and restaurant employees were equally on point.
May 23, 2014
Rated 4 out of 5 by husker47 business travel
The location next to the conference center was great. The free shuttle from and to the airport was appreciated. Checking out was difficult. I had to catch the 5:30 a.m. shuttle to make my flight and there was no one at the registration desk for over 5 minutes creating a back-up of people trying to get checked out and to the airport. Also, the computers weren't working so I wasn't able to get my receipt. It's now over 24 hours since I checked out and I still haven't received my receipt via email as promised.
November 11, 2013
Rated 2 out of 5 by Hans13 $109 for 0 amenities
I don't understand why I pay twice the rate of a normal hotel and get half the amenities. No rollaway beds, refrigerators, continental breakfast, free wifi, the list goes on. Why do the wealthy pay so much for so little? The atmosphere is glimmering with marble and greenery all around, but the layout of the hotel makes stairways impossible to find and elevators a huge snag. I am dissapponted with my experience at your hotel and I can't wait to get back to a $65 hotel where I am treated better than my wallet.
August 4, 2013
Rated 2 out of 5 by DPI87 Sheraton Birmingham
The room cleanliness, layout, furnishings, etc were all fine. However, there was a very strong moldy/mildew smell in the room that was strongest when I returned to the room after an absence (the air conditioning would shut off automatically when I left the room so there was no ventilation during that time). The maid tried to spary room freshener on the filter and around the room which helped for about 15 minutes. One of the staff said it was a problem with all the rooms in that section (15th floor, tower).
September 14, 2012
Rated 5 out of 5 by Dave1st Great service, polite staff, no grumpy people
Desk staff, staff working in rooms, and the tech person who helped set up my computer presentation early on a Friday morning were all terrific, accommodating people. The meeting room set up was good and the thousand people who showed up for my Keynote could see and hear my slide show without difficulty. I didn't meet a grumpy employee the three days I was staying with the Sheraton Birmingham Hotel. The food was great and the gift shop happened to sell a nice computer backpack I needed since mine broke.
November 23, 2013
Rated 5 out of 5 by SteveNash Very Nice Stay
If I had to offer 1 suggestion to be even more appealing to business travelers, get rid of the $10/day internet fee. It's been years since I've seen that, and was a bit surprised that you charge that fee. It's 2014 - c'mon. Other than that, great stay - great staff!
May 15, 2014
Rated 5 out of 5 by Rocket03 This hotel location to the airport is outstanding.
My stay was excellent. I enjoyed all the features at the hotel. I would would certain recommend this hotel to others visiting this city.
November 3, 2013
Rated 5 out of 5 by Turner09 We will be returning!
This hotel is very worth the price, I am a clean freak and it was perfect! The room was so comfortable, not to mention the bed! I always worry about how we will sleep in a hotel well not this one I haven't slept that good in so long! The bed was so comfortable and we had plenty of good fluffy pillows! To me that is a big deal! Location is great we were there for a concert and just had to walk right across the street! The walkway from the parking garage is great too especially when it was sooooo cold!
February 28, 2013