Rated 1 out of 5 by Carm66 Not So Good of a Stay
We arrived for our stay on 02/15/13. The first room we arrived to had an large insect on the tub. I called down to the operator to change rooms after we return from our function. After we returned, third shift was on duty, we explained the situation to front desk they were very unprofessional, the manager came to the front desk and we received another room. We got to our new room and it was occupied. We went to front desk again for a new room and the same unprofessional lady didn't even remember us (it wasnt even 15 min after we left front desk) poor customer service skills. So we received another room it was handicap assesible but it really didn't even matter cause it was after midnight and we were so exhausted. It is a nice location but the customer service is awful
February 17, 2013
Rated 5 out of 5 by MCoperator Comforbility
We really enjoyed our stay. The rooms were accommodating and pleasant. Cant wait till our next visit.
July 29, 2014
Rated 1 out of 5 by Judge23 I'll never stay at this hotel again.
My visit started off at 5pm and the Valet Parking was full. What a joke. So I dropped my bags off and they told my wife to go on to the room and it was 30 minutes before we got our bags. The VIP room we payed extra for was a joke. $11.00 for a cheap glass of wine was a joke. The next day we drug our bags across the street to the parking garage early because our meeting lasted past check out time. When we left we once again walked across the street to get our car. Never again. I wouldn't stay there if it was free.
February 4, 2013
Rated 4 out of 5 by Darleneq Good location
Clean and nice. Beds were a bit hard for my taste but everything else was great.
July 28, 2014
Rated 2 out of 5 by Hans13 $109 for 0 amenities
I don't understand why I pay twice the rate of a normal hotel and get half the amenities. No rollaway beds, refrigerators, continental breakfast, free wifi, the list goes on. Why do the wealthy pay so much for so little? The atmosphere is glimmering with marble and greenery all around, but the layout of the hotel makes stairways impossible to find and elevators a huge snag. I am dissapponted with my experience at your hotel and I can't wait to get back to a $65 hotel where I am treated better than my wallet.
August 4, 2013
Rated 4 out of 5 by husker47 business travel
The location next to the conference center was great. The free shuttle from and to the airport was appreciated. Checking out was difficult. I had to catch the 5:30 a.m. shuttle to make my flight and there was no one at the registration desk for over 5 minutes creating a back-up of people trying to get checked out and to the airport. Also, the computers weren't working so I wasn't able to get my receipt. It's now over 24 hours since I checked out and I still haven't received my receipt via email as promised.
November 11, 2013
Rated 5 out of 5 by Again04 This hotel takes excellent care of its guests.
I had an issue with my neighbors being loud very late at night. The issue was taken care of quickly and kindly.
July 26, 2014
Rated 2 out of 5 by DPI87 Sheraton Birmingham
The room cleanliness, layout, furnishings, etc were all fine. However, there was a very strong moldy/mildew smell in the room that was strongest when I returned to the room after an absence (the air conditioning would shut off automatically when I left the room so there was no ventilation during that time). The maid tried to spary room freshener on the filter and around the room which helped for about 15 minutes. One of the staff said it was a problem with all the rooms in that section (15th floor, tower).
September 14, 2012
Rated 4 out of 5 by BusTraveler101 Great Experience During a Trying Time
I was attending a conference here when Birmingham experienced a freak snow storm that essentially closed down the city. Anyone at the hotel at the time of the storm was stuck there. The entire staff stepped up to the plate in a most admirable way. They were extremely helpful and pleaant, even though they were filling in doing jobs that were not part of thier usual duties and doing so on very little sleep. It was a trying time for all, but I commend the entire staff on making it as bearable as possible.
January 31, 2014
Rated 5 out of 5 by RevRJ Reverend
Sheraton did what it promised: to meet and exceed expectations! Excellent service and care with plenty of warmth.
March 8, 2014
Rated 5 out of 5 by Dave1st Great service, polite staff, no grumpy people
Desk staff, staff working in rooms, and the tech person who helped set up my computer presentation early on a Friday morning were all terrific, accommodating people. The meeting room set up was good and the thousand people who showed up for my Keynote could see and hear my slide show without difficulty. I didn't meet a grumpy employee the three days I was staying with the Sheraton Birmingham Hotel. The food was great and the gift shop happened to sell a nice computer backpack I needed since mine broke.
November 23, 2013
Rated 4 out of 5 by Park02 This hotel has some good features,But
I liked it's location to BJCC and the staff overall was very good. However, check in and check out was very, very slow. There were only three working when I checked in at 3 and had reservations as did most everyone. It was the Elton John concert date and the lines got really long. Also for the price it did not have a mini-fridge or microwave. Refridge was available for $25 more, I feel that was a rip. Throw in the ice machine was not working in our room area, well anyway it was a great concert.
March 17, 2014
Rated 5 out of 5 by Rocket03 This hotel location to the airport is outstanding.
My stay was excellent. I enjoyed all the features at the hotel. I would would certain recommend this hotel to others visiting this city.
November 3, 2013
Rated 2 out of 5 by Yvette24 This hotel needs to improve their customer service.
Upon checking into my room, I noticed that dirty used towels from the previous guest were still in the room and the towel rack was hanging on the wall by a thread. I reported the dirty towels and it took about 12 hours and another phone call before they were removed. I was then given a face towel that looked like a cleaning rag. This is just a sampling of the numerous issues that occured during this stay. I was extremely disappointed with this hotel and sincerely hope that they improve their service.
November 23, 2012
Rated 5 out of 5 by Turner09 We will be returning!
This hotel is very worth the price, I am a clean freak and it was perfect! The room was so comfortable, not to mention the bed! I always worry about how we will sleep in a hotel well not this one I haven't slept that good in so long! The bed was so comfortable and we had plenty of good fluffy pillows! To me that is a big deal! Location is great we were there for a concert and just had to walk right across the street! The walkway from the parking garage is great too especially when it was sooooo cold!
February 28, 2013
Rated 5 out of 5 by Chris123456789 Bruno Mars Concert Stay
I was very satisfied with the condition of the hotel. If you stay for BJCC event, just take the skywalk over to the concert hall. So easy. Comfortable bed and bath was fine.
Great experience except for very slow room service. Had to call twice and still no one came. Front desk called to see if we had received our items but we hadn't. Got them about 30 minutes later. Total wait for room service order was over 2 hours.
June 16, 2014
Rated 3 out of 5 by givedepositsback Great rooms, but service lacking somewhat
Staff was polite, but somewhat slow. Breakfast buffet, the staff could be more speedy in service as the customers are the ones getting their own food. Waiting at times 5-10mins for drinks and/or check/payment doesn't make sense when they have 3 days.
The "steak frittes" dinner, the steak was old and frozen for too long. A very bad cut and way too much cutting and chewing involved to make it worthwhile.
The bar staff though was great and speedy. No issues there.
Main problem I have is when I reserved 2 room, I had to pay as a deposit, 1 night price for each room. At checkout, the deposits were NOT used to reduce the final bill cost.
The front desk stated I have to call accounting to get the deposits back. This is very confusing and does not make sense. I advise changing this policy.
January 22, 2013
Rated 4 out of 5 by Saintrita Met my needs
The hotel met my needs. The room was comfortable and provided a good nights sleep.
July 25, 2014
Rated 2 out of 5 by tomokc Showing age and neglect
The hotel needs a big update. We stayed on the top (17th) floor in the atrium, but noise from below came through the windows as if they were open. There is no in-room Wi-Fi (only Internet access via cable), so iPads & iPhones can't connect except via cellular account, which was overloaded due to a large event. Finally, we had hot water in the sink but only warm & cold water in the shower. The hotel will be a sub-par Sheraton property until they re-invest in improvements, so we can't recommend it.
February 18, 2013
Rated 5 out of 5 by Will Outstanding as Always
Overall our stay was outstanding as always. The staff and service was impeccable. I was just a little disappointed in the foods available in the club lounge as well as the short and combined service times; the choices were the most limited I have yet experienced at any SPG hotel and at all the other places I have been a guest of the evening service hours were split between Hors d'œuvres and drinks and deserts after. Nonetheless, I was made to feel comfortable and like an honored guest; thank you!
April 26, 2013
Rated 3 out of 5 by gy1303 Room
Upon entering the room, I notice a BO smell. I couldn't put my finger on it and after showering, I still noticed the order. I think that it was in the carpet. Also, the coffee maker did not work and I did not have time to get a replacement so went without coffee. All the carpet throughout the hotel was dirty and/or stained and just had a dirty feel to it. It looked like someone threw up in the elevator at some point and stained the wall.
Also, I would expect the hotel to offer free wi-fi in the rooms instead of charging 9.99 for it. Also, would be nice if parking could be included on the bill instead of having to wait in line and pay to get out of the garage.
The round table in the banquet hall made it impossible to eat and watch the speaker at the same time. I suggest a monitor at the rear of the hall as well as on the stage.
May 15, 2014
Rated 3 out of 5 by Brownbelt1 Disappointed
The Check in experience was great. Staff was responsive and courteous. The room however, was disappointing. The window insulation was hanging from the frame, the furniture in the room was damaged, and the wall covering was damaged in several places.
July 14, 2014
Rated 2 out of 5 by Willprow Average Sheraton but below expecations
This hotel is older but undergoing renovations. My room was renovated was clean and a very typical Sheraton hotel room. However there is no Wifi in the rooms. There is hard wired internet access which worked well for my laptop but I could not use my tablet unless I went down to the lobby. Also there is no club lounge. My understanding is that there will be once the renos are complete. I am not sure about the wireless access. I would not stay here agin unless I knew that wirelesswas available
August 26, 2012
Rated 5 out of 5 by tanJ4u sheraton
my stay was excellent, one problem no refir. in room.
July 24, 2014
Rated 4 out of 5 by Hugh61 Attention to Detail
I have a very high attention to detail. Okay, I'm picky. I want the best. We all do. Don't we?
The iron didn't work. Yes, I do press my business shirt even though I wear a suite coat and tie that covers up most of it. Anyway, I took it to the front desk (the iron not the shirt) and in less than 5 minutes I had a new, working iron.
Hey you know stuff happens: sinks get clogged, buttons get broken, irons stop working. But this very carrying staff helped me in all the little details that mean something to me. They were very courteous, prompt, and pleasant.
I was greeted warmly with a genuine smile from each member of the staff. Those are the details that really mean the most.
Thanks for letting me share. Maybe I'll see you in the lobby sometime. I'll be the one with the nicely pressed business shirt.
February 9, 2014
Rated 3 out of 5 by Sharon48 Going green
It's good to cut back on things and go green, but you shouldn't take away the quality of customer service...we liked your establishment but were not impressed with the quality of customer service in the rooms. No trash bags, we couldn't get coffee at odd times of the day, we requested towels even though we were trying to go green and did not get them until we called twice, just to name a few things...but your staff were excellent and very nice to everytime.
May 6, 2014
Rated 5 out of 5 by Rolltide90 Pleasant stay
Cordial staff, nice room, a good night's sleep.
July 23, 2014
Rated 5 out of 5 by Misskitty1 Hotel staff is very helpful.
Nathan and other lady on the club floor was outstanding.
July 20, 2014
Rated 1 out of 5 by Tiredofpoorservice Poor Service for room rate
Room had not been thourghly cleaned in a long time. Caked dust in the corners of the bathroom. Empty whiskey bottles under the bed! Room not vacuumed during the 5 nights of stay.
Cable for internet broken and not replace after being notified. Unable to access internet from the room, atrim or lobby during entire stay.
Hall way carpets extremely filthy! Did not look like they had been cleaned in years!
Food extremely expensive.
Would not recommend this hotel for future stays,
September 15, 2012
Rated 2 out of 5 by JC1969 this hotel needs work
We checked in on December 26th. the staff placed us into a room that was not cleaned. what we noticed was that the hotel might have been 5% full. we were in town for our sons surgery so we needed every comfort and amenity. we finally got into a clean room but had to book another room after the beds were not adequate in our room. we then went to my sons surgery the next day, and when we returned to our room it had not been cleaned. this happened after we had been gone 10 hours.
December 31, 2012