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Guest must be 18 years or older with valid identification to reserve a room.

Rated 3.4 out of 5 by 570 reviewers.
Rated 3 out of 5 by Wireless Horrible - Small Room In today's ubiquitous computing world where you even get free (and good) wifi at fast food places, this Sheraton is in the stone ages. They charge for wifi and the supposed free wifi in the lobby is unreliable (the one bar of which is being blasted by the 5 bar "pay" network that is everywhere). I've had other rooms that were just fine, but this room was really small (2 full), had to re-arrange some of the furniture just to move freely in the room February 18, 2014
Rated 3 out of 5 by Good, not great. Friendly staff, but did not get fridge as requested prior to arrival, and on arrival, until 9:00pm when got back from dinner. TV remote in room did not work. Shower drain cover loose and moldy. Only 1 half full roll of bathroom tissue. Just now why I stay at Sheraton properties. Prior stays at this hotel have been better, maybe just a bad luck stay. March 16, 2014
Rated 3 out of 5 by disappointed with my room. staff was courteous, helpful in every way, but the quality of the room left much to be desired April 4, 2014
Rated 1 out of 5 by I'll never stay at this hotel again. My visit started off at 5pm and the Valet Parking was full. What a joke. So I dropped my bags off and they told my wife to go on to the room and it was 30 minutes before we got our bags. The VIP room we payed extra for was a joke. $11.00 for a cheap glass of wine was a joke. The next day we drug our bags across the street to the parking garage early because our meeting lasted past check out time. When we left we once again walked across the street to get our car. Never again. I wouldn't stay there if it was free. February 4, 2013
Rated 5 out of 5 by Hotel stay Great stay! Hotel staff was very courteous and helpful. There was always someone available to assist and direct to desired location. Thanks for the complimentary shuttle service. March 31, 2014
Rated 4 out of 5 by business travel The location next to the conference center was great. The free shuttle from and to the airport was appreciated. Checking out was difficult. I had to catch the 5:30 a.m. shuttle to make my flight and there was no one at the registration desk for over 5 minutes creating a back-up of people trying to get checked out and to the airport. Also, the computers weren't working so I wasn't able to get my receipt. It's now over 24 hours since I checked out and I still haven't received my receipt via email as promised. November 11, 2013
Rated 5 out of 5 by Great service, polite staff, no grumpy people Desk staff, staff working in rooms, and the tech person who helped set up my computer presentation early on a Friday morning were all terrific, accommodating people. The meeting room set up was good and the thousand people who showed up for my Keynote could see and hear my slide show without difficulty. I didn't meet a grumpy employee the three days I was staying with the Sheraton Birmingham Hotel. The food was great and the gift shop happened to sell a nice computer backpack I needed since mine broke. November 23, 2013
Rated 2 out of 5 by $109 for 0 amenities I don't understand why I pay twice the rate of a normal hotel and get half the amenities. No rollaway beds, refrigerators, continental breakfast, free wifi, the list goes on. Why do the wealthy pay so much for so little? The atmosphere is glimmering with marble and greenery all around, but the layout of the hotel makes stairways impossible to find and elevators a huge snag. I am dissapponted with my experience at your hotel and I can't wait to get back to a $65 hotel where I am treated better than my wallet. August 4, 2013
Rated 5 out of 5 by This hotel has great staff The front line staff people that you encounter when you first arrive at the hotel, were pleasant and accommodating. April 1, 2014
Rated 2 out of 5 by Sheraton Birmingham The room cleanliness, layout, furnishings, etc were all fine. However, there was a very strong moldy/mildew smell in the room that was strongest when I returned to the room after an absence (the air conditioning would shut off automatically when I left the room so there was no ventilation during that time). The maid tried to spary room freshener on the filter and around the room which helped for about 15 minutes. One of the staff said it was a problem with all the rooms in that section (15th floor, tower). September 14, 2012
Rated 5 out of 5 by WoW I did not find a hot tub,, maybe i over looked it. April 3, 2014
Rated 4 out of 5 by not sure I recommend the hotel for the location ONLY!!!!!!! The location is great for the BJCC. The parking situation leaves a lot to be desired. The valets are rude and demanding if you are not valeting your car. The staff is not good at directions. March 24, 2014
Rated 5 out of 5 by We will be returning! This hotel is very worth the price, I am a clean freak and it was perfect! The room was so comfortable, not to mention the bed! I always worry about how we will sleep in a hotel well not this one I haven't slept that good in so long! The bed was so comfortable and we had plenty of good fluffy pillows! To me that is a big deal! Location is great we were there for a concert and just had to walk right across the street! The walkway from the parking garage is great too especially when it was sooooo cold! February 28, 2013
Rated 2 out of 5 by This hotel needs to improve their customer service. Upon checking into my room, I noticed that dirty used towels from the previous guest were still in the room and the towel rack was hanging on the wall by a thread. I reported the dirty towels and it took about 12 hours and another phone call before they were removed. I was then given a face towel that looked like a cleaning rag. This is just a sampling of the numerous issues that occured during this stay. I was extremely disappointed with this hotel and sincerely hope that they improve their service. November 23, 2012
Rated 3 out of 5 by Great rooms, but service lacking somewhat Staff was polite, but somewhat slow. Breakfast buffet, the staff could be more speedy in service as the customers are the ones getting their own food. Waiting at times 5-10mins for drinks and/or check/payment doesn't make sense when they have 3 days. The "steak frittes" dinner, the steak was old and frozen for too long. A very bad cut and way too much cutting and chewing involved to make it worthwhile. The bar staff though was great and speedy. No issues there. Main problem I have is when I reserved 2 room, I had to pay as a deposit, 1 night price for each room. At checkout, the deposits were NOT used to reduce the final bill cost. The front desk stated I have to call accounting to get the deposits back. This is very confusing and does not make sense. I advise changing this policy. January 22, 2013
Rated 5 out of 5 by Outstanding as Always Overall our stay was outstanding as always. The staff and service was impeccable. I was just a little disappointed in the foods available in the club lounge as well as the short and combined service times; the choices were the most limited I have yet experienced at any SPG hotel and at all the other places I have been a guest of the evening service hours were split between Hors d'œuvres and drinks and deserts after. Nonetheless, I was made to feel comfortable and like an honored guest; thank you! April 26, 2013
Rated 2 out of 5 by Showing age and neglect The hotel needs a big update. We stayed on the top (17th) floor in the atrium, but noise from below came through the windows as if they were open. There is no in-room Wi-Fi (only Internet access via cable), so iPads & iPhones can't connect except via cellular account, which was overloaded due to a large event. Finally, we had hot water in the sink but only warm & cold water in the shower. The hotel will be a sub-par Sheraton property until they re-invest in improvements, so we can't recommend it. February 18, 2013
Rated 5 out of 5 by This hotel is very well-kept This hotel is very well-kept. I was thoroughly impressed with the cleanliness, the esthetic beauty and the like. It was my first stay at the Sheraton Birmingham, and I was truly impressed. I'd like to add that the front desk staff was very sharp and demonstrated patience and tolerance when I encountered a problem logging on to the computers provided. March 7, 2014
Rated 2 out of 5 by Average Sheraton but below expecations This hotel is older but undergoing renovations. My room was renovated was clean and a very typical Sheraton hotel room. However there is no Wifi in the rooms. There is hard wired internet access which worked well for my laptop but I could not use my tablet unless I went down to the lobby. Also there is no club lounge. My understanding is that there will be once the renos are complete. I am not sure about the wireless access. I would not stay here agin unless I knew that wirelesswas available August 26, 2012
Rated 4 out of 5 by Excellent customer service My daughter and I decided to have "girls night out" with my 4 & 6 year old granddaughters. Your new pool was just the ticket except that the water was so cold that they only stayed in a few minutes. I paid to be on the club level so that we could have appetizers after swimming and breakfast the next morning. The appetizers consisted of chips, and granola bars. Dissatisfied, I complained to Kristina and she made it right! Thanks! February 4, 2014
Rated 2 out of 5 by Unprofessional Staff When checking in, as well as checking out, one individual employee was very rude to some of the members of our party. We had a total of 13 rooms and most were fine. However, the lady at the front desk was very unprofessional and rude. March 17, 2014
Rated 3 out of 5 by Not much to eat... The hotel itself was very comfortable. It's in the business district and there are not many places to eat within walking distance. There was a convention going on, so all the food facilities within the hotel were completely overrun. Also the headboard literally fell off the bed when I reached behind to plug in my computer cord. The shuttle took about 45 minutes to pick us up at the airprot. February 17, 2014
Rated 4 out of 5 by Excellent Staff The staff was the most professional and helpful staff I've ever seen at any time. Never met a better staff inside the hotel or out. March 23, 2014
Rated 1 out of 5 by Poor Service for room rate Room had not been thourghly cleaned in a long time. Caked dust in the corners of the bathroom. Empty whiskey bottles under the bed! Room not vacuumed during the 5 nights of stay. Cable for internet broken and not replace after being notified. Unable to access internet from the room, atrim or lobby during entire stay. Hall way carpets extremely filthy! Did not look like they had been cleaned in years! Food extremely expensive. Would not recommend this hotel for future stays, September 15, 2012
Rated 5 out of 5 by Staff came to the rescue I was staying at the hotel when the "snowstorm" hit. The staff did an incredible job of accommodating the hotel full of guests who were unable to leave. They kept the restaurant going, provided as much housekeeping services as they could, and handled overall services, all with limited staff. They were able to accommodate me in staying an extra night when my flight was canceled. All staff were friendly and willing to help. January 31, 2014
Rated 2 out of 5 by this hotel needs work We checked in on December 26th. the staff placed us into a room that was not cleaned. what we noticed was that the hotel might have been 5% full. we were in town for our sons surgery so we needed every comfort and amenity. we finally got into a clean room but had to book another room after the beds were not adequate in our room. we then went to my sons surgery the next day, and when we returned to our room it had not been cleaned. this happened after we had been gone 10 hours. December 31, 2012
Rated 5 out of 5 by Great location, excellent service! My daughter and I stayed here to attend a concert at BJCC concert hall. The location was perfect. It was so convenient. The hotel is beautiful. The room was clean. The service from all areas was fabulous, from the afternoon staff when we checked in, the night staff when we returned from the concert, including security, to the late night diner staff and housekeeping. We were greated by everyone and they were all willing to help in any way!! I would highly recommend this hotel. December 18, 2012
Rated 1 out of 5 by The Worst Sheraton I Have Ever Stayed At I have enjoyed quality service and facilities with Sheraton all over the world. However, the Birmingham, AL Sheraton is a glaring exception. Service is non-existent at the Birmingham Sheraton. Its hallways and carpets are horribly stained, the rooms stink (literally), and the air conditioning in the three rooms I tried to stay in was unable to cool the rooms to anything below 90 degrees F. My children's rooms had the same issues. We will never stay there again. Never. July 5, 2012
Rated 3 out of 5 by Great location foe events! Had a wonderful experience! March 24, 2014
Rated 5 out of 5 by Wonderful visit for concert Very impressed with young man who is doing an internship of some kind with consierge desk. VERY helpful for us. Only suggestion is adding Wi-Fi to rooms if upgrade is ever in picture, although room did have Ethernet cable (we brought ipad instead of laptop). GREAT way to go to concert or other function at BJCC. Check in, cab to supper (highly recommend Little Donkey in Homewood) then back to civic center for show. Wondeful staff all the way around. Will be back. December 31, 2012
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