Rated 4 out of 5 by bayarea16 All is good
I was there for business purposes, - no Disney nor any other external attractions. Hotel lived up to my expectations, no surprises, food was good, easy access to all facilities and great pool area for the social part of the event. Best of all, total focus and attention by staff - with ongoing check-in and availability when required!
November 7, 2013
Rated 5 out of 5 by GeoG Great Hotel close to everything
I have stayed at this particular location several times. The staf is always friendly and helpful. The hotel is great for families as well as business or just a couple traveling. My partner and I have stayed here because of its proximity to the parks, highways and the property is great. The rooms are huge with bunkbeds which is great since we usually travel with our nephew and other family members. The pool area is really great with a nice water slide. We will be back next month again.
October 8, 2013
Rated 4 out of 5 by cdnfamilyonthego Great Staff/Hotel
Overall the experience was great. We had a few small issues, toilet was plugged and the room card lock wasn't working properly, but the staff handled it quickly. The pool is by far the best part about the hotel. The kids events are great and the set up with bar is nice for the adults. Rooms were relatively clean, but more attention to detail behind desks and in corners needs to be done, but beds and sink area were fine. Overall I would highly recommend this hotel. The staff were by far very accommodating and a pleasure to deal with.
August 24, 2013
Rated 5 out of 5 by Debb57 Amazing Staff!!
We just spent Oct 8th through Oct 22 in Florida and 8 of those nights were at the Buena Vista Sheraton.
I must say that the employees at the Sheraton were so polite and helpful each and every minute of our stay.
Usually you might have someone who goes above and beyond ,but everyone ,really ,everyone! that we came in contact to during our 8 night stay was so genuinely helpful in an extremely warm hospitable manner.
We were there for the 2013 International Conference Oct.18-20.
Representatives were there not only the US but many different countries.
The hotel staff was quite tolerant of our
very late night social hours! and I am extremely grateful for that. We do not have this opportunity but twice a year.
The housekeepers were so amazingly sweet! Please Thank them for keeping my coffee stocked!
I traveled from Oregon with my husband and my granddaughter and was pleasantly surprised by the quality of service that we experienced.
You are very fortunate to have such wonderful people on your staff!
November 11, 2013
Rated 4 out of 5 by EduardoG GREAT PLACE TO STAY IN ORLANDO
This is an excellent choice hotel if you want to stay in a hotel close to the Disney parks and do not want to pay the prices of the Disney hotels. Very friendly staff and a great value for you money with the traditional Sheraton quality.
November 12, 2013
Rated 2 out of 5 by BillGator95 If you want a peaceful night, this ain't it.
The room was clean and comfortable. The facility is old, but has been upgraded.
The other guests in adjacent rooms and in the parking lot outside our room were loud and boisterous until late at night and were not policed by the staff at all.
November 11, 2013
Rated 5 out of 5 by Rob34 Service was fantastic, Rooms need to be renovated
I want to compliment Grace Martinez who is the Banquet Manager. She is top notch and goes out of her way to ensure great service. The staff as a whole was very good and accommodating. Food is very good for a Sheraton. Only area that needs a facelift are the rooms. They are on the low end for a Sheraton.
November 7, 2013
Rated 4 out of 5 by Jim1938 Mr.
Arrived at 1 p.m. Room was not available until 4 p.m. Since the hotel stated check in was 3 p.m., I expected the room to be ready at 3 p.m. It's not good business practice for a hotel not to have room ready at their check in time. The regional manager gave many excuses but none were acceptable to me. It's your business. Rooms should be ready at the check in time you state. There were many others in the same situation.
October 23, 2013
Rated 2 out of 5 by Michael Not up to par
Sadly, this hotel did not meet my expectations. The pictures on the web didn't accurately describe the actual room. Upon arrival, there was a kid's sticker still on the floor. There were food crumbs in the bunk beds, and black wiry hair on the bathroom floor. The room and hotel had the "feel" of an old dirty Florida motel, that has "rebranded" itself. It also didn't help that you could hear every sound beside and below, including people using the restroom above us. Also, the daily resort fee is ridiculous when no one drinks coffee, uses the pool, or fitness center. I was stuck paying and $33.90 to self park my car. Absurd. My family and I considered it a "one and done" experience. I definitely expected better from a Sheraton/Starwood hotel.
January 28, 2013
Rated 3 out of 5 by Tata56 Aircon needs repair
We arrived late at the hotel after visiting the park tired and sleepy so did not bother calling for maintenance to check on the AC. It made a loud noise when compressor kicks in. We kept the temp high to control the noise.
November 11, 2013
Rated 4 out of 5 by kitten Neat hotel but facilities have issues!
Hotel is clean and neat, staff is polite and nice, beautiful pool area; just unfortunately during our stay a few things happened caused inconvenience:
1) in our first day because of rain, pool area was closed for more than 30 minutes, so we had to wait.
2) the elevator near the parking lot was under maintenance, the sign was not up all the time, caused unnecessary waiting time.
3) there are only ice machine on 3rd and 5th floor, so with one broken ice machine, need to walk a lot to retrieve ice. we lived on 4th floor.
4) Internet was temperamental, one morning I lost all my work because all the sudden internet freaked out, disconnected me out of no reason; even though hotel manager waived internet fee for the day, but my lost work is worth more.
September 12, 2012
Rated 3 out of 5 by JimP Great new pool area
We are staying at this hotel even as I write. The welcoming staff who greet you and offer to park your car are terrific. As well, most of the staff who work the pool area are very attentive. The housekeeping staff needs special recognition for the job they do here. Get rid of the fees for "resort fees", microwaves and most of all parking. These are an insult, especially for SPG members. There is no special recognition for being an SPG member and there should be. Get rid of the cabana rentals too...most people will not ever pay for these. What is the "resort fee" for? There was almost no activities planned and while the pool area is well done, this fee should not exist for that alone. This hotel is in a great location and most staff do a great job.
July 11, 2012
Rated 2 out of 5 by DANA1326 SOME GOOD POINTS/ SOME BAD
INDIA @ THE FRONT DESK WAS VERY FRIENDLY AND HELPFUL. THE BEDS ARE EXTREMELY COMFORTABLE. BUT WHEN WE ARRIVED BACK @ HOTEL AFTER A DAY @ DISNEY THE PARKING LOT WAS OVER CAPACITY. THERE IS ALSO NO PLACE TO TURN AROUND OR LEAVE THE LOT AFTER ENTERING. AFTER I WENT THE FRONT THEY OFFERED TO VALET MY CAR FOR ME & WHEN I RECEIVED MY BILL THERE WAS A CHARGE FOR PARKING. I RESENT THAT AFTER SPENDING 30 MINUTES TRYING TO FIND A SPACE @ 2 IN THE MORNING. NOT COOL! I DON'T UNDERSTAND HOW YOU DON'T HAVE ENOUGH SPACES FOR GUESTS. RUINED MY NIGHT.
May 29, 2013
Rated 5 out of 5 by Katelyn23 I adore this hotel!
It was my first time in Orlando, and it was my good friend's 23rd birthday so we were there to go to Disneyworld! The beds were heaven, and the staff was INCREDIBLE. So quick and attentive and sincere, you could tell it really was their pleasure to help you! The grounds were beautiful, the waterslide was awesome, the bartender, front desk agents, and housekeeping were super helpful. I also love that we got to buy our tickets at the hotel, definitely helped us out! Thank you Sheraton LBV. I will definitely be back!
August 24, 2013
Rated 5 out of 5 by RegM Weekend Getaway
I love this hotel. Every staff member is very professional. I got upgraded to a nice suite as a platinum member. Breakfast was excellent. No complaint. In addition, I want to send a special thanks to Elizabeth for everything. Elizabeth took care of everything and we had a wonderful time.
November 3, 2013
Rated 5 out of 5 by safetybob everything was great
asked for wine at pool bar-came from a can -was bad-bartender wem
nt to inside bar for a lass of rodnet strong -excellent
November 11, 2013
Rated 3 out of 5 by LovetheMouse Pool is great!
The pools and outside bar were wonderful. The pool had a place to relax and a place for the kids to have fun. The rooms were just OK. The halls were very cold and the bathrooms needed to be updated.
November 7, 2013
Rated 5 out of 5 by Debbie711 Great hotel with exemplary staff
Great hotel choice. Clean, well appointed rooms - excellent service - restaurant, gym, pool,spa - all perfect for relaxing after a day at the parks.
The staff was amazing from the moment we pulled up - we were greeted by smiling, kind courteous, respectful and extremely helpful personnel. Not only do the gentleman out front help and guide your patrons with a constant smile - they assist our aging workforce(cab drivers) with getting heavy luggage in their vehicles and loading patrons into those vehicles.
Job well done Sheraton!!
March 13, 2013
Rated 1 out of 5 by kthkeith Poor access to hotel
My room was in building 3 of the hotel. Access to the building itself is awkward at best. Small entry ways. Not enough room for more than 2 people to stand and wait for the elevator. One of two entrances is also a delivery entrance. I found my having to compete with cleaning people in the morning. The power went out in my room one of the nights. This building is also too far away from any of the business amenities, wifi service is also poor in this location.
Lastly the hotel is not charging $10 to receive UPS packages.
July 12, 2013
Rated 5 out of 5 by sebastian Just like new
When I first saw the hotel, the outside is looking old. But once I stepped in WOW. Its beautiful. The staff was great, the pools were big and clean. Love the outside restaurant by the pool. Its also a great location, very close to the outlet malls and Disney and a short drive to Universal.
I had an issue with my SPG status and it was fix by Michelle (Front office supervisor) She fix the problem in 24 hours was fantastic! THANK YOU MICHELLE! I would highly recommend this hotel If I ever go back to Orlando I will stay here again.
May 15, 2012
Rated 5 out of 5 by Canadians I was impressed with your hotel
My daughter and I booked 6 nights at your hotel and had a great time. The room was very clean, and the staff(Michelle ) and her team, were very accommodating . The support staff including the cleaning staff , the valet guys were so friendly that it made staying at the sheraton a pleasure. Also the restaurant was amazing. We recommend the tuna, and the salmon for supper. It is centrally located so while we had a car, you didn't really need one as the hotel is in close proximity to several restaurants. Thanks once again .
June 26, 2013
Rated 5 out of 5 by Kristie66 Neat and clean. Every staff person we dealt with was informative and cordial.
Hotel was clean, comfortable, affordable and has easy access to our itinerary.
November 11, 2013
Rated 4 out of 5 by Denise14 comfy, clean, friendly
Our room was nice and clean, comfortable, the staff at the resort was very friendly and accomodating. We never ate there as the food seemed high priced especially for families ($12 -$15 brealfast buffet....) I had read some bad reviews after the travel agent booked us, but none of what I read seemed to be true in my opinion. The internet wifi did work well and connected. All in all we enjoyed our stay, we had very little time in the room as we were out at the parks most of the time but our King size bed was very comfortable!
April 7, 2013
Rated 5 out of 5 by Mjawal14 Great Experience and warm friendly staff
Everything was amazing!! but mostly impressed with Dercy Rojas Guest Services Supervisor..
November 10, 2013
Rated 5 out of 5 by Bunnyhop This hotel has great staff
The hotel staff honored our veterans by presenting them with a framed picture individually signed thanking the vets for their freedom. Annuel was a great bartender at all four of our evening events. His smile and his service will always be remembered. The banquet food was very good. All of the hotel staff were friendly and welcoming. It was truly an enjoyable stay. Thank you!
October 19, 2013
Rated 2 out of 5 by toejoe Beware A/C and Other Guests
My family stayed in early December, and had two suites with bunkbeds. Room was very nice and clean but the A/C was loud and very old style. Beware when making reservations, make sure you ask if there are any teams staying at the hotel, While we were there two football teams were there, they dominated the whole hotel, they were very loud late into the night or shouldd I say early morning, and my grandchildren were affraid to use the pool because of the screaming and rowdy play of these pop warner football teams in the pool.
December 9, 2012
Rated 5 out of 5 by KLave32 Family Orlando Trip
We had a wonderful stay at this resort and it became our little haven for relaxation and comfort after visiting all the tourist spots. The room size was lovely as well as the property itself. Wished I would have packed a swimsuit after I saw the heater water park area. But what shined the most on my trip was what I found in the loss prevention department. Upon arrival to the airport I discovered I left my laptop computer in my room. I contacted the hotel immediately and Luis in Loss Prevention was right on top of the matter. He shipped it to me next day air mail, gave me the tracking number and called again to let me know it was shipped. He is a true asset to this department and his compassion yet professionalism truly outshines my over all experience of this trip.
November 22, 2012
Rated 5 out of 5 by Kathy67 hotel has comfortable beds.
Enjoyed our stay except air conditioner kept us awake. We are coming again in Nov. and would like to know how we can get a room with a quiet air conditioner. when the compressor comes on it wakes us up. Staff were great!
October 31, 2013
Rated 2 out of 5 by right1315 Tthe room
After I check in the next morning we told the front desk they was Ants around the desk area. and the guy that was there he just said okay i well let know!!!.and then here we are now heading for a conference that we were there for are getting ready to put the pan out of my bag in a paper in there is ants every where.we told two different manager. The manager that check this out did give us one night free. This should moved us
September 30, 2013
Rated 3 out of 5 by Lynnstravel Needs to respond to customers more appropriately
We arrived at midnight, to find that our room had no AC (in August). My daughter was exhausted as she had to get up for soccer tournament and we needed to leave at 5:30. When I suggested they comp our room and give us my points back, the lady at the desk didn't agree.
Noisy room right on busy road so insulation was terrible. Trying to leave at 5:30, the exit gate would not open and I had to park and go into the hotel to let us out. Very aggravating and not a good stay.
September 3, 2013