Rated 5 out of 5 by Ursula57 Great Staff
Had a problem during the night. The staff took care of it immediately. They care about their clients.
December 30, 2012
Rated 4 out of 5 by Russells In for the holidays
The SPG program was very good to me and provided better rates and advantages.
December 27, 2012
Rated 3 out of 5 by mightymouse commentst
The last 3 times we have stayed there something goes wrong with the building such as no hot water, no air conditioning, and this time no phones.
December 27, 2012
Rated 5 out of 5 by cranberries Convenient
Staff was very personable and accomodating to our needs. We came to the Clayton Sheraton for a family get together and requested that all 4 reserved rooms be on the same floor and close to each other. Our needs were met and everyone enjoyed their stay.
December 26, 2012
Rated 3 out of 5 by Ana19 Booking online
I made my reservation online(sheraton) and then when i checked in, the front desk attendant told me that as I made my reservation trhough Expedia, i was not getting any points. I am pretty positive that i booked through Sheraton website. so that disapointed me a lot.
December 20, 2012
Rated 5 out of 5 by larry41 Gold member-Larry & Pat
The hotel is a great location, and all the staff were nice and helpful. Have stayed at this hotel for about 4 years and it has always been accommodating.
December 19, 2012
Rated 4 out of 5 by Traveler67 Lobby smell?
The room was very good, but the lobby smelled like sewer gas.
December 19, 2012
Rated 5 out of 5 by JulieChicago Our home away from home
My family travels from Chicago often to see our St. Louis-based family as well as to take care of family business. We are very comfortable at this Sheraton. The staff is cheerful and helpful; the rooms are very comfortable and quiet and the facilities are useful and attractive. Keep up the good work!
December 19, 2012
Rated 5 out of 5 by DTDEX454 My St. Louis area hotel
Stay here whenever working in St. Louis area.Great hotel, greatstaff, great location, good local restaurants.
I always stay here when in town.
December 17, 2012
Rated 2 out of 5 by Weekender02 Dirty linen
Our bed linens were dirty, however houskeeping did come and change them within 15 minutes of our call. Some gesture of goodwill would have been nice.
December 13, 2012
Rated 5 out of 5 by SalesGuy Work traveler beware
Business travelers with colleagues need a place to conduct business and the only place to meet your colleagues is in the lobby bar area, however the staff seems to have an issue with iit and turns the music up loud. This has happened several times on multiple trips with different staff. Even as the only occupied table in the middle of the day, your requests to turn the music volume down are ignored. The facilities are great, but they don't understand the business traveller!
November 27, 2012
Rated 4 out of 5 by Me999 Nothing Special
The staff was helpful and friendly, but the hotel is not anthing special. Room was just OK, Elevators were slow (only 2) and parking deck was poor. No breakfast that I could see.
November 20, 2012
Rated 2 out of 5 by NoWindow No window and broken shower
I was disappointed that my room's only window looked into the indoor swimming pool and my shower door was broken causing water to spray all over the bathroom when showering. When I informed the staff at check-out about not having a window they just smiled and said oh yeah one of those rooms.
November 19, 2012
Rated 4 out of 5 by Jim57 Love the Sheraton Clayton!
I have stayed at this hotel over 40 times in the last 4 years and I will always stay here. The staff is always pleasant and many of the same faces I came to know 4 years ago are still there. That should be testament enough to the type of hotel it is. The only issue I with the hotel if the Fitness Center. Over the last 6 months one of the three tredmills has been broken. This creates quite the challange as to when to wake up and get to the Fitness Center in time to use one of the remaining two before they are taken. I hope all three are working on my next visit in 3 weeks.
November 17, 2012
Rated 5 out of 5 by DK2701 This hotel has great location and staff
I was really pleased by my stay. It was a one night stay, but a great one. Right price, friendly staff and good parking.
November 14, 2012
Rated 4 out of 5 by Carlos51 Great staff. Cheerful and considerate
Elevators need upgrading. Very long waits.
Room needs additional chair besides the one desk chair. Preferably a lounge chairs to allow guests to sit and converse.
November 14, 2012
Rated 5 out of 5 by kathie100 A home away from home in St. Louis
It is always a pleasure to stay at the Sheraton Clayton Plaza in St. Louis. From the prompt and complimentary shuttle pick-up from the airport, to the staff remembering my name, to the club and office set-up, tne Sheraton is my home away from home in St. Louis. I wouldn't think of staying anywhere else.
November 10, 2012
Rated 3 out of 5 by DavidT4 My thoughts
Club level facilities were closed at the weekend - the very time I would have used them. Useful for a breakfast on the run during the week. Did not get a chance to use the great looking swimming pool. Location was convenient for my work at Stanford University.
November 8, 2012
Rated 3 out of 5 by nsh314 restaurant
The hotel itself was fine, nothing special. We decided to eat breakfast at the restaurant (Alexander's). We chose the buffet. The service was awful, even though it was just a buffet. The food was warm at best and the coffee was horrible. Overpriced for what you get!!
November 7, 2012
Rated 4 out of 5 by JConthefarm Food was incredible
During my recent stay, I was completely blown away with the incredible food we were served for lunch. Each choice was as great as the next!
Not what I have come to expect for "hotel food".
November 6, 2012
Rated 3 out of 5 by Hawk07 Convenient but not worth the it
Club level room booked but not available when I arrived. Told I was being moved to a nice suite-- it was a simple double room. Asked for a king told the hotel was completely booked. Didn't get what I paid for .... Nor was there an attempt to make it work. Internet in the rooms at the end of the hall are spotty. Mentioned that to the desk-- there were no other rooms. Not the best experience.
November 4, 2012
Rated 5 out of 5 by jkay Great stay
Stayed here when we were stranded by Hurricane Sandy from 10/28 -10/31. All staff was very accommodating in not only adding days as needed, but in shuttling us around, storing luggage when hoping to leave. Breakfast and Happy Hour were great as well. We will definitely be back whenever we come back to St Louis.
November 3, 2012
Rated 2 out of 5 by TaxHunter Great Location & Staff / Poor Facility
The location of the hotel was great but hotel itself is dated and the rooms were dirty. Flooring, couches and bathroom tiles had stains. The staff was very kind and did their best to accommodate. If it wasnt for the fact that the hotel was so outdated and room was not very clean, i would recommend this hotel.
November 2, 2012
Rated 5 out of 5 by threeflutes Very comfortable stay during Wash U Parents' Weekend
Although the hotel was fully booked, everyone was calm, friendly and helpful. Room was spacious, clean and comfortable. Highly recommended!
October 31, 2012
Rated 5 out of 5 by danny66 Good!
Very nice facilities! Accesible and comfortable.
October 31, 2012
Rated 1 out of 5 by Pam123 Sheraton Clayton - St Louis: This hotel was terrible
The heat was off when I checked in late October. The reception told me that they didn't turn the heat on yet. This is unacceptable. It took them almost a day to turn it on.
The person who brought my breakfast called me after 15 minutes to check on me- I had gone back to bed- this is unacceptable
They didn't provide me housekeeping services although I told them I want housekeeping at the reception.
The whole facility was rundown, they charged me twice for internet for two different devices- they shouldn't have charged us at all!
They charged for parking, which wasn't cool.
October 28, 2012
Rated 5 out of 5 by nancy57 great place to stay
nice location, friendly staff, clean and convenient
October 17, 2012
Rated 5 out of 5 by WabashCollegeFan Sheraton Clayton
Exemplary service from all staff, from arrival to departure. Room was clean, well appointed, very comfortable (great pillows!!). Dinner at Alexander's, food was good, plentiful, reasonably priced, but service not quite up to par.
October 16, 2012
Rated 4 out of 5 by CMK12 Great Stay
They stay was great, however, on my last day, while using my towel and hand towel I noticed, some unappealing yellow stains on my towels.
October 15, 2012
Rated 3 out of 5 by Grammy2010 Hotel is nice and clean--shuttle service horrible!
The hotel itself was nice; however their inability to provide adequate shuttle service was very frustrating. The food in the hotel was sub-standard to say the least.
October 14, 2012