Rated 4 out of 5 by Agwoman Some gliches
The hotel was very nice. I enjoyed the gym, it was well maintained, unlike some others in other hotels. The hotel is in a great location too. The only problem was the room key simply would not work. I had to go to the desk 5 times in order to get a new key. Maybe it was due to the Alomond conference key I was given, suffice to say the key situation was very annoying. Besides that; great hotel! Nice room with a wonderful view.
December 16, 2012
Rated 4 out of 5 by Feb2014Attendee Lot of thought put into guestrooms; lacks in staffing
-Only one Agent at check-in during a busy day for check ins.
-Whoever designed hotel did a FANTASTIC job: night lights, reading lights, shelf under bath sink, etc.!!!
-No fact sheet on website.
-Placed five to six calls to find out how much you charge for local/long distance calls - on hold forever! No one knows this info.
February 10, 2014
Rated 2 out of 5 by Ricky2004 My 5 day stay
The main desk clerk none of them were very welcoming.
The main desk did not have cash. Had to go out to the valet for change. Disappointed!
Love they had Starbuck Coffee.
Room service was good but lacking some attention to setting up.
Was in a good location in downtown.
Not a bad drive from airport.
Sense family lives in Sacramento vist often from east cost. I will try other Motels next trip.
December 28, 2013
Rated 5 out of 5 by drewselle Thank you for the great visit!
My husband and I stayed over night on a "weekend getaway" (thanks to grandma for staying at home with the kiddos). Upon check-in we knew that our stay was going to be great, but had no idea just how wonderful it would turn out to be. Not only were we pleased with the accommodations (stayed on the Concierge Level), but our entire stay was made with the delivery of a chilled bottle of wine and a plate of chocolate dipped strawberries, complete with a personal note from Divia, the front desk attendant who checked us in. This kind gesture made our entire stay. In addition to our gift, we enjoyed a drink at the bar (mixed very well) and were able to make a meal out of the appetizers served in the lounge (concierge level only). The location is also perfect for enjoying downtown and freeway access is quick and easy. Thank you again for a wonderful stay! We will be back!
April 29, 2013
Rated 5 out of 5 by wj635 One of the best
One of the cleanest, quietest and most comfortable hotels I've stayed in for some time. Room servicing was excellent.
While not a frequent traveler now, I used to travel a lot and I only wish all the places I stayed were as good..
While being a downtown hotel, it is an easy ride to the airport by taxi or shuttle.
The hotel is right next door to the convention center and couldn't be more convenient for conferences.
October 21, 2013
Rated 4 out of 5 by Lagunamazing weekend train getaway
Great little hotel. Pool could be bigger, but understand this is a hotel geared to the biz clientele. My family and I visited the Sacto Train Museum and I booked a couple of rooms on points. They couldn't get us adjoining rooms due to high volume. Must've been weddings both nights plus a convention in town as there were a lot of people. The common space really makes you forget that though, as it's quite spread out.
July 4, 2012
Rated 2 out of 5 by Mommy0409 Horrible
The hotel ended up having people staying for a convention and there was a wedding reception which we were never told about, It was so crowded and it took us over 45min to get to our room later in the day. The whole time we were there we had problems with our toilet and the hotel was a 30min walk to old sacramento and there were alot of homeless people around the hotel. We will never go stay at this hotel again.
August 12, 2013
Rated 5 out of 5 by Jason950 Gracious staff
Our flight to Sacramento was rerouted and had caused major delays. When we arrived at this hotel the staff went out of their way to help us relax and enjoy our stay. Sarah one of the associates at the front desk was especially remembered for being so helpful and kind.
We travel a lot and the right staff can make all the difference between an enjoyable stay one that is not.
Would recommend this hotel to anyone.
July 1, 2013
Rated 2 out of 5 by Graham23 Bad experience as a cash guest...
Because I chose to pay cash as the deposit for incidentals, I was consistenltly refused service. I was not allowed to charge food to my room, I was not permitted to use the internet without a big argument. I ended up having to use my credit card for everything, when I had already put down a $50 cash deposit. I felt like a second-class citizen throughout my stay. I will not recommend this hotel....
November 20, 2013
Rated 4 out of 5 by Fartha Good Stay
Had a good stay. The air conditioning was set to automatically go off at night and I could not get it turn back on until the morning. Also, they ask you go green and do not have your linens washed which is great but they do not restock you coffee needs. Which at first I was okay with because they have a Glides Market where you can purchase coffee but they were closed. However, overall very Happy with my stay.
April 22, 2013
Rated 4 out of 5 by PEM14 Nice Hotel
We enjoy our stay in your hotel. Since my wife and I are in our Senior years, we would have liked the parking access to be closer for drop off.
Otherwise, it was very good.
March 3, 2014
Rated 5 out of 5 by UFJeri Great meeting experience
Gaby & Mylene were wonderful from first contact. On site Alex, Lenny, Carlos, Manuel and the entire team made our event excellent. I can not say enough about the staff at this property. Sales, front desk, banquets, bar/rest, AV, housekeeping were each amazing. I will highly recommend this hotel to any of my fellow event coordinators as well as folks just looking for a great vaca. Thanks to each of you!!
December 1, 2012
Rated 5 out of 5 by Toni68 Great Service and Location
I was able to stay downtown Sacramento close to my meeting location. It has a couple restaurants located within the hotel to eat at and the valet attendants were most helpful in recommending other locations to eat at if you were to be out and about. I was there for a conference on one day and the next for a meeting elsewhere. The conference set up was nice and they provided more than adequate service.
January 18, 2013
Rated 2 out of 5 by kku1234 Missing amenities and staff
First, when I arrived I told your desk staff that my work pre-paid for the room. As a matter of fact I called in the CC# myself a week before my stay. They said it was not prepaid and immediately took the full amount out of my debit card.
Second, you have only one retaurant, no room service, no gift shop, and all the businesses including stores close at 5pm. I was stuck. I had to eat your restaurant.
September 1, 2012
Rated 4 out of 5 by SFNA Nice hotel but odor
The rooms have an odor that is a mix between stale basement & an odd cleaner. It may be because the windows dont open to get circulation, but I have stayed in many hotels like that which didnt have this odor.
I tried different rooms - some are more prevalent than others.
The club lounge is nice and comfortable.
If they could get that taken care of it then I would recommend staying there.
November 2, 2013
Rated 5 out of 5 by Willie15 Clean
My only bad comment on the hotel was the trashcan by the Elevator on the 14th floor was never empty the time i was there
March 5, 2014
Rated 5 out of 5 by Joyful58 Excellent treatment
We had to do a late check in, not only were we well cared for but given a late check out, which gave us the time to rest, catch up and be ready for the next place we had to go. Our room was beautiful, ordered room service, it was perfect, over the top and the service was impeccable. So enjoyed feeling special and rested, Thank You to all the staff that made our stay exceptional.
December 2, 2013
Rated 5 out of 5 by Happy A Night at the Theatre and Sheraton Grand Hotel
We attended the Les Miserables
Stage Production at the Community Center Theatre and started our afternoon at the SGH. We enjoy the Club Floor with the opportunity for a Beautiful City View and complimentary late afternoon appetizers and wine/beer and a lovely continental breakfast in the morning. The rooms are very comfortable and beautifully appointed. A wonderful 24 hours in downtown Sacramento.
June 4, 2013
Rated 5 out of 5 by BAtraveler Super hotel & conference facility
I attended a conference in your hotel in March 2013 and was very impressed with every aspect. The rooms were excellent, as were the conference facilities. Conf rooms were set up with audio/visual equipment that was easy to use and all working properly. A treat compared to some other hotels. The food was great too, with many healthful options. Wish I could have stayed on another couple of days .
March 21, 2013
Rated 4 out of 5 by Bruiser Good location with easy on and off to I-5 and Old Town Sacramento.
Be prepared to pay $28/day parking; parking is mostly across the street.
March 7, 2014
Rated 5 out of 5 by thesorbs Scott - an amazing employee
We stayed at the Sacramento Grand Sheraton and was greeted by Scott, a bellman. He helped me to my room. Upon checking out we happened to have Scott greet us again. He remembered it had been our anniversary weekend and where we were visiting from. I was very impressed with his memory and his personal attention. Kudos to Scott. He is a great example of the standards you want for your staff!
April 23, 2013
Rated 4 out of 5 by AD123 non SPG floor
We stayed one night at this very beautiful and centrally located hotel in SAC. Though I'm a Gold SPG member who was identified as such I was given a different floor possibly as I booked through another point system. The ruckus created by another room nearby at night warranted security and police intrusion. They woke at least 5-6 rooms on our floor after midnight. Robert at the front desk was very apologetic and offered free breakfast or a move to a new room as compensation. We were already unpacked so we went the breakfast route. The sign of a good organization is how they handle bad situations and these guys did a great job considering it wasn't their fault. The only downside was that we found the noisy neighbors still noisy the next morning and not locked up in the drunk tank. A little surprised that they weren't thrown out but oh well. This is a very nice hotel worth staying at just the same.
June 19, 2012
Rated 3 out of 5 by CaterinC Convenient location
Location was very convenient to the convention center. Room was nice, comfortable and clean. Hotel restaurant offered good breakfast choices but the dinner choices were pricey and quite limited (although the food was good). No amenities shop/newstand to speak of. Used the business center for computer access and encountered problems with two of the terminals - finally found one that worked.
October 9, 2012
Rated 5 out of 5 by Stewarer Excellent Bed, Customer Service
Although the Sheraton Grand Sacramento Hotel King room did not come equipped with a refrigerator, staff were very responsive and sent one up right away. The bed linens, pillows and mattress were incredibly comfortable and of high quality. I had an excellent night's sleep!
February 6, 2014
Rated 1 out of 5 by Crazyupset Not what I expected
Having just stayed at a Sheraton hotel the week prior for a seminar, I had high expectations. However, my room was not ready at check in (5:30 pm), my SPG status was not used, there was only one hotel restaurant that was expensive, there was no small shop to buy misc sundries. I had to check out in line, then, they couldn't print out my stay charges! For real? I was very disappointed.
July 14, 2012
Rated 4 out of 5 by RT55 Disappointed due to lack of major TV network
I stayed at the hotel for a business event. On concluding the first day of my event, I arrived in my room prepared to enjoy the Friday night episode of a favorite program, I was EXTREMELY DISAPPOINTED to discover that your hotel does not carry Univision. This is a travesty, that a first-class Sacramento CA hotel does not carry a major Spanish-language network. I am very offended.
October 23, 2012
Rated 5 out of 5 by Curtis02 First Class Staff
The staff at the Sheraton are some of the most professional, courteous people I have ever had the pleasure to meet. Everyone from the valets to the manager greeted us warmly and went above and beyond to make our stay great. The beds are really comfortable, the rooms are clean and well maintained and the facilities are just beautiful. I am really looking forward to our next stay.
January 7, 2013
Rated 5 out of 5 by drlamarca Excellent all around
Great staff. Everyone on point. The bartender was a pro. I would like to see one change, though. I would like to see healthier choices on the dinner menu. Every dish we ordered was great but very rich food. For folks like us who travel for a living, maintaining our health and fitness requires lighter and simpler cuisine. Otherwise, I really enjoyed the place. See you next week.
August 6, 2012
Rated 5 out of 5 by famof5 DGarcia
This hotel is a gem in the capital city. Wonderful location and the staff was very attentive. The lobby bar was a great meeting spot for our party. This was more of a staycation for most of our family but since we were partying downtown, we wanted to also stay at a hotel downtown and this was our #1. We enjoyed the closeness of the K Street Mall and the park around the Capital.
January 3, 2013
Rated 2 out of 5 by gkreyssig extra charge at check in
When I checked in I was told there would be a $50 charge/ hold on my credit card that would be returned at checkout. I was not told of this charge/hold when I spoke with the staff by phone. Their website does not list this hold. The website does not list the cost of parking. There were no microwaves in the rooms. The pool was very small considering the number of rooms.
September 3, 2013