Rated 4 out of 5 by AriesK12 Charming Hotel; Great Location!
I've been visiting the Sheraton Grand for the past 4 years and I have to say, my stay is always pleasurable. From the smooth check-in and check-outs to the clean rooms, to the proximity of the Convention Center. Hotel always does their best to meet my guestroom requests. My only disappointment during this visit is not seeing the Truffle Mac n Cheese in the In-Room Dining menu; it's what I look forward to; especially in the rainy weather!
December 10, 2012
Rated 5 out of 5 by chavlock Customer Service
The service to the customer was absolutely wonderful. Especially liked when we checked out and asked them to hold the luggage they requested to go ahead and pull the car around and pack the car for us. When we were ready to go it only took about 3 mins for the car to come and it was ready to go. Such nice people from the start of the stay to the end.
May 1, 2014
Rated 3 out of 5 by cindy65 Garrison
The staff was helpful, but in the end did not perform the tasks they set out to accomplish for me. The parking is hard if you don't use the valet. It's across the street which would be fine during normal weather conditions. It's not idea when it's raining or windy. Upon our arrival we paid with a company check that included our parking; however, for some reason even though we were told it was take care of, in the end it was not. The first day we had to pay for parking, because the hotel neglected to show parking was paid. When we went to find out why we were told they were a separate intity and they had no control of the parking garage. BUT the hotel had no problem taking our money. So we were out the $60 for parking (this amount is being reimbursed), plus we had to pay for parking. I would recommend the hotel for the actual room experience, but not the staff or parking.
March 10, 2014
Rated 3 out of 5 by Clarence56 No Review Name
The hotel was very nice. It appears that my mifi device was blocked, forcing me to use your wifi. This cost me all my Starwood points I would have earned for staying there. That was a disappointment. No free breakfast allowed despite my Starwood status and the breakfast I had was so-so. The scrambled eggs were watery, bacon not crisp. Others were complaining. Everything else was fine.
April 10, 2014
Rated 2 out of 5 by Mel48 Much Improvement Needed - Cannot Recommend
My room, (no 1202), did not have a refrigerator. Even most basic motels have refrigerators in their rooms for storing water, soda, etc. There was also no ice machine on the 12th floor. I was informed I would have to go to the 13th or 15th floors to get ice. That's outrageous. You should have an ice machine on every floor. Lastly, your TV screen menu for guest services was too confusing. I could not find how to do an express checkout.
March 30, 2013
Rated 3 out of 5 by pimpboy Overall experience
Called hotel directly for reservation to match competitor price. Lady told me to book online then. I asked her to price match and finally did. Checked into hotel, no upgrade for Platinum member unfortunately. Hotel is great, but experience is inconsistent...great one time, so so another time. If just a regular member or walk-in with no price matching needed, no problems. Easy. But as a starwood Platinum, meh... Nothing to brag about.
August 7, 2012
Rated 4 out of 5 by DK56 Affordable
Hotel was clean and staff were friendly and accommodating.
June 8, 2014
Rated 4 out of 5 by mrmajek service
I, and my colleagues, were treated extremely rude by the bar manager. He asked to confiscate a cup of coffee that was prepared in the room, saying he was concerned about the contents of the cup....which was coffee.
I travel frequently and can say I will not be staying at this hotel again, and am very disappointed with the treatment and lack of customer service.
April 21, 2014
Rated 3 out of 5 by travellady88 ok but needs improvement
when i upgrade my room to a suite, the receptionist told me that it was $150 more, however, i was charged 175 more per room, and the pull out sofa , the dawn comforter needs to replace because when i flip the comforter over, the feather came out, and i am allergic to feather, so i had hard time , thank god, we request extra bed for my kids. however, the view outside room is beautiful, and the facility is clean , that is the plus
September 6, 2013
Rated 2 out of 5 by Bob211 Clean solid room
was a bit noisy even though we were a top level floor; bathroom door didn't stay open; remote control didn't work; lack of many towels and bathroom lacked a fan;
Plus side was convenience to capitol and downtown; clean room and comfortable bed
May 22, 2014
Rated 4 out of 5 by Lin33 Great location
Overall a good experience. Terrific location for our needs. Beds very uncomfortable, possibly due to our arthritis issues -- not sure -- .
Main problem: being charged for in-room water which was NOT marked as a charge. Actually had a tag that said "complimentary".
Check-out clerk pretty 'cold'. Check in went great! Continental breakfast would have been convenient.
Also, have since received 2 final bills...wonder how many more?
August 7, 2013
Rated 1 out of 5 by Coachp Worst experience at a Starwood hotel ever
I am very unhappy with my stay. My room was on the 5th floor with 4 fans in hallway blowing all night within 30 feet of my room. Very Nosiey, I ask for a new room and was told there were not any. I was offered a drink, but the bar was closed.
May 22, 2014
Rated 4 out of 5 by Agwoman Some gliches
The hotel was very nice. I enjoyed the gym, it was well maintained, unlike some others in other hotels. The hotel is in a great location too. The only problem was the room key simply would not work. I had to go to the desk 5 times in order to get a new key. Maybe it was due to the Alomond conference key I was given, suffice to say the key situation was very annoying. Besides that; great hotel! Nice room with a wonderful view.
December 16, 2012
Rated 4 out of 5 by friendlyskies14 Great service
Great service from the front desk attendant Disha.
June 6, 2014
Rated 5 out of 5 by drewselle Thank you for the great visit!
My husband and I stayed over night on a "weekend getaway" (thanks to grandma for staying at home with the kiddos). Upon check-in we knew that our stay was going to be great, but had no idea just how wonderful it would turn out to be. Not only were we pleased with the accommodations (stayed on the Concierge Level), but our entire stay was made with the delivery of a chilled bottle of wine and a plate of chocolate dipped strawberries, complete with a personal note from Divia, the front desk attendant who checked us in. This kind gesture made our entire stay. In addition to our gift, we enjoyed a drink at the bar (mixed very well) and were able to make a meal out of the appetizers served in the lounge (concierge level only). The location is also perfect for enjoying downtown and freeway access is quick and easy. Thank you again for a wonderful stay! We will be back!
April 29, 2013
Rated 5 out of 5 by MGMPOGO No free internet
Hard to believe that there are still hotels that do not provide free internet access. It is like saying there will be a separate charge for the water, heat and furniture.
I suspect the reason is that this location has a high percentage of business guests and the rational is that the guest can just expense it.
May 3, 2014
Rated 4 out of 5 by Lagunamazing weekend train getaway
Great little hotel. Pool could be bigger, but understand this is a hotel geared to the biz clientele. My family and I visited the Sacto Train Museum and I booked a couple of rooms on points. They couldn't get us adjoining rooms due to high volume. Must've been weddings both nights plus a convention in town as there were a lot of people. The common space really makes you forget that though, as it's quite spread out.
July 4, 2012
Rated 5 out of 5 by wj635 One of the best
One of the cleanest, quietest and most comfortable hotels I've stayed in for some time. Room servicing was excellent.
While not a frequent traveler now, I used to travel a lot and I only wish all the places I stayed were as good..
While being a downtown hotel, it is an easy ride to the airport by taxi or shuttle.
The hotel is right next door to the convention center and couldn't be more convenient for conferences.
October 21, 2013
Rated 4 out of 5 by Audgal1 This hotel is conveniently located downtown.
Nice hotel, pool was small, nice location downtown but most businesses were closed on the weekend. Overall stay was nice and relaxing.
May 29, 2014
Rated 4 out of 5 by SPGSndy Sheraton except outside the door
Exemplary in every sense EXCEPT when I went to leave. I walked out, saw the attendant helping a guest into a cab. I saw cabs further down the block and started down and the attendant asked me if I had a valet ticket. No, was getting a cab, he waved, cab came. I got in, the driver got out and gave the attendant currency. Told the driver I wanted to go to the Amtrak station; attendant told him the airport. He got out, had discussion w/attendant; attendant gave him money. Of course I asked. The cab driver has to give the Sheraton attendant $5 for airport customers!! That is terrible. I learned other major hotels in Sacramento do NOT have this practice. Some people do not even tip $5 so the cab drivers are losing money for what??? And the attendant or Sheraton gets $5 for what? Please end this practice. This occurred @1:50 p.m. on January 14. I was embarrassed to be a Sheraton guest.
January 15, 2014
Rated 2 out of 5 by Mommy0409 Horrible
The hotel ended up having people staying for a convention and there was a wedding reception which we were never told about, It was so crowded and it took us over 45min to get to our room later in the day. The whole time we were there we had problems with our toilet and the hotel was a 30min walk to old sacramento and there were alot of homeless people around the hotel. We will never go stay at this hotel again.
August 12, 2013
Rated 5 out of 5 by Jason950 Gracious staff
Our flight to Sacramento was rerouted and had caused major delays. When we arrived at this hotel the staff went out of their way to help us relax and enjoy our stay. Sarah one of the associates at the front desk was especially remembered for being so helpful and kind.
We travel a lot and the right staff can make all the difference between an enjoyable stay one that is not.
Would recommend this hotel to anyone.
July 1, 2013
Rated 4 out of 5 by Fartha Good Stay
Had a good stay. The air conditioning was set to automatically go off at night and I could not get it turn back on until the morning. Also, they ask you go green and do not have your linens washed which is great but they do not restock you coffee needs. Which at first I was okay with because they have a Glides Market where you can purchase coffee but they were closed. However, overall very Happy with my stay.
April 22, 2013
Rated 5 out of 5 by UFJeri Great meeting experience
Gaby & Mylene were wonderful from first contact. On site Alex, Lenny, Carlos, Manuel and the entire team made our event excellent. I can not say enough about the staff at this property. Sales, front desk, banquets, bar/rest, AV, housekeeping were each amazing. I will highly recommend this hotel to any of my fellow event coordinators as well as folks just looking for a great vaca. Thanks to each of you!!
December 1, 2012
Rated 5 out of 5 by Toni68 Great Service and Location
I was able to stay downtown Sacramento close to my meeting location. It has a couple restaurants located within the hotel to eat at and the valet attendants were most helpful in recommending other locations to eat at if you were to be out and about. I was there for a conference on one day and the next for a meeting elsewhere. The conference set up was nice and they provided more than adequate service.
January 18, 2013
Rated 2 out of 5 by kku1234 Missing amenities and staff
First, when I arrived I told your desk staff that my work pre-paid for the room. As a matter of fact I called in the CC# myself a week before my stay. They said it was not prepaid and immediately took the full amount out of my debit card.
Second, you have only one retaurant, no room service, no gift shop, and all the businesses including stores close at 5pm. I was stuck. I had to eat your restaurant.
September 1, 2012
Rated 2 out of 5 by Graham23 Bad experience as a cash guest...
Because I chose to pay cash as the deposit for incidentals, I was consistenltly refused service. I was not allowed to charge food to my room, I was not permitted to use the internet without a big argument. I ended up having to use my credit card for everything, when I had already put down a $50 cash deposit. I felt like a second-class citizen throughout my stay. I will not recommend this hotel....
November 20, 2013
Rated 2 out of 5 by Ricky2004 My 5 day stay
The main desk clerk none of them were very welcoming.
The main desk did not have cash. Had to go out to the valet for change. Disappointed!
Love they had Starbuck Coffee.
Room service was good but lacking some attention to setting up.
Was in a good location in downtown.
Not a bad drive from airport.
Sense family lives in Sacramento vist often from east cost. I will try other Motels next trip.
December 28, 2013
Rated 5 out of 5 by Happy A Night at the Theatre and Sheraton Grand Hotel
We attended the Les Miserables
Stage Production at the Community Center Theatre and started our afternoon at the SGH. We enjoy the Club Floor with the opportunity for a Beautiful City View and complimentary late afternoon appetizers and wine/beer and a lovely continental breakfast in the morning. The rooms are very comfortable and beautifully appointed. A wonderful 24 hours in downtown Sacramento.
June 4, 2013
Rated 4 out of 5 by xxxxxxxxxxxxxxx Cell phone block
Understand wifi was blocked but my cell in my room was blocked also. Very bad. And the meeting room charge of $50 per person for wifi was just plain cheap. And really didn't matter as we all carry hot spots.
Corner rooms for lifetime gold was nice.
May 8, 2014