Rated 5 out of 5 by Nancy3501 Lovely Stay with my Family
Great Service at check in. Good information from the concierge desk. Excellent Service in the Restaurant. Omelette cook very personable. Couldn't have been a better stay!
May 28, 2013
Rated 5 out of 5 by Jason98 Great Stay
I stayed at the hotel for the IBAT seminars and was really surprised at the hotel's great architectural features. The hotel staff was very helpful and the rooms were more than I expected.
November 3, 2012
Rated 4 out of 5 by GW43 Room needs maintenance
Lots of maintenance needed in rooms. Tub wouldn't drain, carpets stained, dusty, etc. Lobby looks great, but rooms are lacking. The air conditioning was not working in our friends room.
December 26, 2012
Rated 3 out of 5 by Ali69 Great location but hotel facilities need improvement
Stayed here for one night. Was disappointed with the room and other facilities such as gym. It is a 3 star restaurant so treat as such. Room service also left much to be desired.
March 27, 2013
Rated 4 out of 5 by DrMxologi SACC
This is a beautiful classic hotel rich with history and I always enjoy staying at this hotel.
Linens are lovely.
The deli is very good with amazing pastries and Starbucks coffee
January 22, 2013
Rated 5 out of 5 by MaggieJuly2012 Excellent visit
Texas Wind 2012 used your hotel as base and that was a great choice. Our room was excellent, convenience was great and conference was outstanding.
Restaurant was very nice too.
August 6, 2012
Rated 4 out of 5 by Mattie729 Good location, dining and room service options
good location, i.e. proximity to Riverwalk, very comfortable beds, nice TV/cable/movies on demand options, variety of room service food options, nice dining options, nice decor
October 20, 2012
Rated 5 out of 5 by jswell stay
i thought the hotel was absolutely gorgeous. extremely professional staff and the rooms were exceptionally nice due to the price i paid. i would recommend this hotel to anyone
August 29, 2012
Rated 5 out of 5 by Author0fBooks GUNTER Room 620
Great Room and view...WE didn't seeeee anything! Slept like a baby. Close to everything. We will recommend to friends and family. See you in the future. Remember the GUNTER!
September 10, 2012
Rated 5 out of 5 by Amanda46 Beyond Expections
There is not much to say. This hotel offers much of the same as the high dollar hotels . I highly recommend the sheraton. I WILL BE BACK !!!! I recommend this for all . : )
September 11, 2012
Rated 4 out of 5 by Amelie Excellent
Conglatulations for the atention, specially Victoria... The only problem that I had, is that all days I had the same soap, shampoo and conditioner... Thanks
May 15, 2013
Rated 5 out of 5 by texasrose82 Great Historic Hotel!
Beautiful historic hotel with a great location. Close to the Riverwalk and the Majestic Theater. Service was excellent and staff friendly.Loved it and will be back again!
January 8, 2012
Rated 5 out of 5 by travler6 travler
Great location that is only exceeded by the friendly staff and excellent service. We stay here all the time we are in San Antonio. Staff in the Club Room is exceptional.
December 20, 2011
Rated 4 out of 5 by mmhickey2 Weekend getaway
We had issues with the hot water one morning so they moved us and upgraded our room which was nice...the second morning there was no water but that only lasted 30 min.
February 11, 2013
Rated 3 out of 5 by Dfrancis Close to river walk
Room was small and needed some improvements,but location was good and lobby was gorgeous. Pricey for what we got.
June 30, 2013
Rated 2 out of 5 by Papa3 Less is Less
Requested early check in. Got to hotel with no record of request. Waited till regular time to check-in. Checked in with my wife and 3 kids to a club room with visible wear and tear, but most disturbingly- a soiled and stained carpet that hadn't been vacuumed for a new arrival. Within minutes of getting into the room my infant picked up a toothpick, a safety pin, a piece of muffin, and assorted shreds of plastic wrappers/paper. The hotel was nice about it in giving us a room upgrade, but the whole process of checking in and moving to another room cut into precious vacation time and left us with an overall impression that this hotel was hanging on a thread. Another example is we called down to make sure there were towels at the pool and was assured there were. We get there- no towels. At least one other family in same predicament. Other dad goes down to front desk to ask to send towels and they say they will send them. At least two other families waiting for towels. Pool isn't that crowded. Swim for 40 minutes but still no towels. Bring the three kids back wet to the room through cold lobby. Ongoing construction in the lobby and what seemed to be minimal staff didn't help. On the positive side all the staff we did find were courteous and apologetic.
August 12, 2013
Rated 3 out of 5 by Funtimefamily Not as nice as it should be
The pool has weird stuff floating on it. Gross. Also it was so full of chemicals my skin started burning. Disappointing on a hot day. Room was hot even with ac running full on. Pillows too flat when you lay on them. Flushing toilet was awkward - you have to lean over and reach down to push lever behind the lid cover. Light switch to inside bathroom was same as outside sink area so you can't go to the restroom at night without turning light on and disturbing the other people in the room. Room had curtains on only one window. There are 3 windows and the other 2 windows had the rod and curtain rings but no curtain. Wooden shutters were lovely though and did a good job of keeping out the light. TV - finding regular TV then channel surfing is not as easy as it should be. Why can't there be a channel guide we can switch to using the remote instead of channel surfing until you find something Ok to watch? The club lounge was fine. The attendant was very quick to clean, serve, whatever you needed. Food was Ok and at least there was plenty of it. The TV screen in there was fuzzy though. Overall not a bad experience but not something I would look forward to again. Especially for the price.
July 14, 2013
Rated 5 out of 5 by Will13 Awesome
Victoria at the front desk was amazing. She absolutely made out stay enjoyable and provided an upgrade without asking.
July 2, 2013
Rated 5 out of 5 by Christina Yet Another Amazing Stay
This is our second time to stay in this hotel, and we had yet another amazing experience! The staff was extremely nice and helpful. Also, we love the location!
February 27, 2013
Rated 2 out of 5 by Ukah929 Bathroom needs improvement
I had a cold shower and was given very few points to accomodate. If I was lodged there for more than one day I hope they would have moved me to a new room.
February 15, 2013
Rated 5 out of 5 by rose21 This hotel was full of old time charm
we enjoyed our stay immensely. Very charming hotel full of history and beauty. When we're back in San Antonio we'll stay here every time!
May 13, 2013
Rated 3 out of 5 by mwjr If you're a frequent traveler, consider a few things...
I wish there was a 'MAYBE' option for the 'Would you recommend this hotel?' question. The staff was oustanding. My room was beautiful and beds were comfortable. The hotel, for the most part, is gorgeous, but lots of construction was going on during my stay. And the issues I had may be a result of new/recent construction, and they simply haven't gotten to the point of updating these things...
Issues I had...
1. No hotel gift shop. If you need amenities, you need to walk a block or so to the nearest Walgreen's. Of course, it's cheaper at Walgreen's, but if you need something in the middle of the night you don't have the convenience.
2. I had a club sandwich rap at McLeod's, the hotel restaurant, and it was awful. Didn't try anything else, but even if I had time, I wouldn't have gone back.
Aesthetically, the room I had (#632) was beautiful. HOWEVER...if you are a frequent traveler, like myself, there were a lot of items that left a lot to be desired...
* Power outlets are not located near your bed. Perhaps not an issue for many, but I tend to use my phone as my alarm clock, but I couldn't charge it overnight on the nightstand nearby. I had to move the mattress out of the way to access the outlet behind the bed, forcing me to unplug either the nightstand lamp or the clock.
* Power outlets are poorly fitted and do not secure your power plug in place. I counted 5 outlets in the room (not including the one behind the bed), and none of them would secure the plug in place. The plugs slid out of each and every outlet. I had to delicately try and balance the plug in place and hope that it charged overnight.
* No counters or shelves in the bathroom.
* This is a personal pet peeve of mine, but the TV Channel listing in the room guide was incorrect. (I know, I know - but I like to know what channels I'm watching and able to tune to a particular program without going all the way through.)
September 27, 2013
Rated 5 out of 5 by RMonz Wonderful old hotel in down town San Antone
This is a beautifully restored hotel built in the early 1900's. Great location for access to the river walk and excellent down town restaurants.
October 13, 2012
Rated 4 out of 5 by MelB Conveniently Located
The Sheraton Gunter is conveniently located across the street from the Riverwalk, staff are polite/helpful, and the facility is well-maintained.
August 15, 2012
Rated 5 out of 5 by Jim2013 Great stay. Nice people there.
Our great stay at the Gunther started with a very friendly and nice front desk person named Veronica. And, we had a very nice stay. Thanks
January 14, 2013
Rated 5 out of 5 by Paul52 Great Hotel, Great location
we stay every time we come to SA now. Close to upscale dining and close to the Riverwalk. Large rooms and comfortable beds. Can't beat it!
December 12, 2012
Rated 3 out of 5 by momof2 This is a great location and beautiful hotel
Rooms need some updating. The rooms were not all that clean as the carpets were stained and appeared that the room was dirty and old.
February 25, 2013
Rated 4 out of 5 by sleeptraveller room size and beds excellent,bathrooms need updating
the overall hotel is great(public spaces). room size/comfort/amenities very good. the bathrooms need updating on both size/facilities
February 25, 2013
Rated 5 out of 5 by Traveler1302 This is a beautiful historic hotel.
This hotel is great. The rooms are clean and comfortable. It is close to the Riverwalk , Alamo, and many other sites and restaurants.
October 9, 2012
Rated 5 out of 5 by 1frequenttraveler Very nice hotel
Very clean and beautifully decorated. The staff was outstanding and very helpful.
I did not eat here so cannot comment on the food.
December 12, 2011