Rated 4 out of 5 by JimS Great staff
Particularly Benjamin on the concierge floor lounge. He is a very people and customer centric person who started (and sometimes ended) our day with smiles and excellent service. We certainly were made to feel welcome in San Antonio by all the staff, but Benjamin was at the pinnacle of welcoming.
Not a hotel you want to stay at when the San Antonio Spurs win a big game. The fans have a habit of driving through the streets honking their horns for hours and every sound from the street resonates through the rooms. We were on the 11th floor and couldn't get any sleep from 11 PM when the game ended until almost 2 AM when they finally all went home.
Could use some refurbishing. The desk chair in our room was stained and ripped up to the point that we didn't want to sit in it.
A grand hotel with a rich tradition, great staff but not in the same league with some of its neighboring competitors.
June 10, 2013
Rated 5 out of 5 by Lynn35 Absolute favorite hotel
I have stayed at The Gunter several times and I can honestly say that it has been a complete pleasure every single time. I have stayed on the Club Floor each time and the attentive service that I have received each time is unparalleled to any other hotel visit.
My boyfriend and I recently stayed to see Jerry Seinfeld performance at The Majestic. The convenience of just going downstairs and across the street is great.
The room was comfortable and elegant. The room was clean and well equipped as always. I used the robe and it was thin but comfortable. You can tell that the rooms are older but that has always been part of the appeal for me. The historical story of the hotel is intriguing.
Staying on The Club level gives you access to The Club lounge. Benjamin is an absolute mecca of information about the area. He is very attentive and a joy to talk to. We had hors d'oeuvres in the evening before the show and they were fresh and delicious. We had the breakfast as well.
The staff was very kind and attentive every time that we had any interaction with them. I would highly recommend this hotel to anyone.
June 9, 2013
Rated 4 out of 5 by RICJ72 Good old hotel in good location
I have read some people complaining about this hotel saying there are worn items here and some age to it. Well, yeah, it has been here since the 1800s so there will be some wear.
Being a Starwood Platinum member, I know my Sheraton hotels. This is comparable to most in terms of room decor and setup, but it also has that feel to it of an older establishment.
The lobby is very cool if you like that antiquity of it, as is McLeod's bar, located across from check-in.
The staff was very courteous both at check-in and in the lounge.
The hotel is conveniently located just about a block from the Riverwalk. Being on the edges of the touristy area, though, means some of San Antonio's seedier residents may be wandering the streets around the hotel. Shady and seedy people, but mostly harmless.
All in all, a good experience. I usually stay at the Westin Riverwalk but this hotel did just fine.
June 9, 2013
Rated 5 out of 5 by youngatheart Romantic Stay in San Antonio
It was our wedding anniversary, and when we arrived at the beautiful, historic Gunter Hotel, I turned into a "bride" again! The lobby immediately begins the spell of by-gone splendor with dazzling chandeliers and plush carpeting. The amazing corner room with its King-sized bed, covered in luxe white bed linens, and the dark wood-slatted windows gives one the feeling of elegant, seductive seclusion. From our check-in to check-out, we were enchanted and will definitely return, again and again.
June 8, 2013
Rated 2 out of 5 by Markc27 Smell
Unfortunately I would not recommend this hotel. I was very disappointed to say it was an SPG hotel. Usually SPG is top quality. My room smells of mildew. My shower head didn't spray water from the appropriate nozzle, instead, it shot out from the wall. I also found trash in the room upon arriving which gives me the impression the room was not cleaned properly. Very unfortunate.
June 3, 2013
Rated 3 out of 5 by JDom77 Bittersweet
This was one of the more "elder" hotels in downtown San Antonio and this was obvious by the rooms and building. Our desk chair outer laminate covering was flaking off and our bathroom was terribly small. My shower was spent dancing in and out of a bi-polar stream of water with the temperature alternating between fire and ice. Despite the what the hotel was lacking in moderness, the staff more than made up for the building's short comings. The front desk was more than friendly who greets you more like family than anything. Also, upon arrival we were upgraded so that we could enjoy the club lounge which gave us access to complimentary snacks and beverages. My wife and I had briefly mentioned that we were vacationing prior to our anniversary a week later. That night we returned to our room to find a plate full of delicious chocolate covered strawberries with a hand written note wishing us a “Happy Anniversary”. The valet and concierge were more than helpful and knowledgeable about the downtown area. Loved the staff but disappointed with the building. Despite the building, I would stay here again.
June 3, 2013
Rated 5 out of 5 by Nancy3501 Lovely Stay with my Family
Great Service at check in. Good information from the concierge desk. Excellent Service in the Restaurant. Omelette cook very personable. Couldn't have been a better stay!
May 28, 2013
Rated 4 out of 5 by RKRK Great stay!
Love this hotel!! Every staff member we spoke with was very nice and the level of customer service given at this hotel is incomparable! Only bad thing is AC is very loud when on.
May 28, 2013
Rated 4 out of 5 by Longball22 Great location right off of the Riverwalk
We drove in from Houston and I wasn't pleasantly surprised when I pulled into downtown and got to the hotel. The bellman was very cooperative and informative. I parked directly across the street from the hotel and paid $9 for the night as everything was within walking distance and we didn't need to leave until the morning. We checked in with no problems and got a room on a high floor and away from the elevator, as requested. We fought the rain throughout our stay, as it was the third most rain on record the city had ever seen and everything was flooded. Hotel was centrally located just a couple of blocks from the Riverwalk and walking distance to The Alamo. Breakfast buffet in the morning was excellent and reasonably priced compared to other hotels I've stayed at.
May 27, 2013
Rated 5 out of 5 by remydog exceptional
we stay here every time we visit san Antonio and as always it was great . the guest check in person, Victoria actually remembered me from my visit before 2 weeks earlier. the room was great and when visiting the bar the staff is always great as usual . it is very nice to visit a hotel where you see the same staff again instead of a lot of change over so they do remember you and you get to know them and have a great visit
May 27, 2013
Rated 3 out of 5 by aguyindal Good Location But
I am not going to be too critical of this hotel because of the history or the building. The common areas of the hotel are good and the location is right in the heart of the river walk and all the sights. But the rooms are really small especially for Texas standards and the bathrooms are just down right pitiful. No place to put anything or turn around. Closet space is limited at best and the room is very small. Not much of a view either.
May 27, 2013
Rated 3 out of 5 by SN30 My concerns
The concern is mostly with billing. I presented a company check to cover expenses and yet i was billed on my debit card. Bank and hotel accounting have me back and forth ..and i am still out my money. Being in a room right across from the ice machine was not very restful--kept getting woken up all night both nights. And finally i received a quote from this hotel on 12.00 self park but arrived to find out that this was not an option at this hotel only the 30.00 per day was an option
May 22, 2013
Rated 3 out of 5 by woody4 Average stay
I have not stayed in many "older and historic"
hotels. My stay here was not bad i assume you don't like to here average on these surveys as well. Room was small, bathroom was small and inconvenient. and the pool was small and no scenery whatsoever.
May 22, 2013
Rated 5 out of 5 by jimb44 business trip
great place to stay, convient location
May 21, 2013
Rated 4 out of 5 by fw1622 Great Historic Hotel
Good Hotel for meetings 100 - 200
May 20, 2013
Rated 5 out of 5 by Tinkerbell1 Absolutely gorgeous and history rich!
While the room was nice and very spacious, the bathroom needed some attention....upgrades or possibly tub replacement. The carpet needed to be stretched as there were wrinkles in it that we're worn.
Other than that, I absolutely loved the property, the staff and looking forward to returning very soon.
May 16, 2013
Rated 4 out of 5 by Amelie Excellent
Conglatulations for the atention, specially Victoria... The only problem that I had, is that all days I had the same soap, shampoo and conditioner... Thanks
May 15, 2013
Rated 5 out of 5 by RGVTraveler Historic hotel with great value.
We have stayed at the Sheraton Gunter on numerous occasions and always feel welcome by the staff. This hotel has "character" and is a great value compared to other downtown hotels. Access is easy. Vehicle parking is at the hotel, and you don't wait 15-20 minutes for your car which can be the case at some other hotels. The Majestic Theater is across the street, and the Riverwalk is a block away.
May 13, 2013
Rated 5 out of 5 by rose21 This hotel was full of old time charm
we enjoyed our stay immensely. Very charming hotel full of history and beauty. When we're back in San Antonio we'll stay here every time!
May 13, 2013
Rated 4 out of 5 by Laura54 Hotel has a great location
We came down for a performance at the Majestic Theater. The hotel was right across the street. Fabulous location! Great room. The only problem was when one of the other guests pulled the fire alarm and we had to evacuate the building at 4:30 in the morning!
Some of the older guests had problems getting down the stairs. The desk person, possibly the Manager, was very accommodating and comped us our parking and our room service charge for the inconvenience.
May 7, 2013
Rated 3 out of 5 by Artun19 Great San Antonio Down Town Hotel
Hotel gives you a sense of welcoming and is a very nice old hotel with great history. Valet parking an average service, no what you expect from Sheraton. Check in process very disappointing with unprofessional attitude. Room was very clean and comfortable, really nice place to relax and enjoy your stay. Check out process quick and smooth with a very professional attitude. Overall really nice place to stay and change in culture on associates needs to change to a more polite attitude.
May 3, 2013
Rated 1 out of 5 by Justj This hotel did not meet my expectations for the price.
The Valet and front desk personnel were courteous and helpful. The room was dirty when I arrived and there was hair in the bathtub. The heat didn't work and I could not get the room warmer than 65. The following day housekeeping did not replace the coffee or breakfast menu. Other than that they cleaned well. Barron's food was just not very good. One evening I was told that I could not order from the menu that the buffet was my only option. I relented and fixed my plate. Then they took menus to the table in front of me. I was leaving and not going to pay for my meal. Service was just not up to par.
April 29, 2013
Rated 4 out of 5 by Sandy48 Nice stay
We were in San Antonio as part of a cross country driving vacation. We were checked in by Patrick who was incredibly helpful. After we checked Patrick helped us with recommendations of things to do, places to go, directions and restaurant suggestions. He was right on with everything.
The hotel and our room was very nice but our room was somewhat worn. The carpet needs to be replaced. The leather desk chair was torn in several places. The bath and shower was clean but also worn. The shower head is unusually low on the wall making it a bit difficult for an average sized person to shower.
The service of the staff, however, made up for the room.
April 26, 2013
Rated 3 out of 5 by Djr5 Don't dine at this hotel
This is a lovely, well maintained hotel with friendly staff at the front desk. So, my husband and I thought that eating dinner in the hotel restaurant would be a good experience. It was not. Although we were only one of two tables the service was very slow. The waiter never offered bread and we only got some after waiting over twenty minutes and asking a bus boy. The other people at the only other table in the restaurant were ridiculously loud. We could hear every word of their conversation even though they were two tables away. I asked to be moved away from them and our waiter refused, even though the restaurant was completely empty except for our two tables. After we finished I went to the front desk and complained. They called the restaurant manager and he offered no compensation or even apology for a very unsatisfactory dining experience. I was surprised and very disappointed. Don't eat there if you want to have a nice, quiet meal.
April 26, 2013
Rated 5 out of 5 by Sandy26 A friendly Place
The hotel is beautiful when you first walk in. I was struck with how friendly the staff was, from the front desk to the restaurant. Traveling alone, I felt safe and relaxed. The bed was wonderful, especially the pillows. The only draw back for me was not having wifi. The hotel was a short walk from the river walk.
April 15, 2013
Rated 5 out of 5 by Marilyn321 Helpful Staff!!!!!
This hotel was fantastic. The staff is so helpful. The hotel is very clean. Housekeeping had my room clean by 9:30am each day. The airline lost my luggage and one of the front desk clerks (Patrick) went out of his way to help me locate it, even going to San Antonio airport to pick it up for me once I found out the airline wouldn't deliver it. I was without my luggage for two days and everyone went out of their way to try to make my stay as comfortable as possible.
April 15, 2013
Rated 2 out of 5 by Patrick123 Older hotel needs updating
This is an older hotel that needs updating. The carpets were dirty, the A/C didn't work well, the sink was backed up, etc. etc.
April 15, 2013
Rated 1 out of 5 by AnnoyedTraveler1 Zero Hotel
No TV reception
Starwood Preferred membership a nothing.
April 12, 2013
Rated 2 out of 5 by Valerie22 Stunning lobby in historical hotel
The rooms/hallways need updating. The the elevators are slow, the hallway carpet is worn and faded and the original room I was given was horrible, small and dark. The meeting room -no plugs for laptops; the ladies restroom 3rd floor - too small. The food, both at the meeting and room service is very mediocore. Insufficient staff. and long delay in getting front desk or room service to answer.
April 12, 2013
Rated 4 out of 5 by Sharon28 Great Staff in Historic Hotel
Lovely old hotel and very friendly, helpful staff. Good location and nice amenities
April 11, 2013