Rated 3 out of 5 by Guamguest Stay at Sheraton
the stay was ok, the staff were very friendly. my only issue is the wifi in my room. i could not comnect online in the comforts of my room. i had to come outside my room or go to lobby. i called and reported it in, but issue was never fixed.
October 1, 2013
Rated 5 out of 5 by JT33 Great Stay
I stayed overnight for work. I loved the lobby and the bar just of the lobby, great style. The staff were friendly. Too bad I was there for work so I didn't get to enjoy the area too much! I could see a lot of fun places within walking distance.
September 7, 2013
Rated 4 out of 5 by JME8 Great Business Travel Location
The hotel staff made this business traveler's stay easy and comfortable.
Though my room was right by the elevator, I experienced little, if any noise at night.
This location was ideal for a client dinner, and any additional needs that arose.
September 13, 2013
Rated 5 out of 5 by cwilliams Awesome
Went to the CEC conference for educstors and this hotel was a great place to stay. I recommemd that you stay on the club floor so you can have access to free alcoholic beverages and continental breakfast. Don't ask for room service it takes forever.
April 7, 2013
Rated 5 out of 5 by Jma49 Exemplary Staff
The staff was unbelievably helpful. They all went above and beyond the call of duty in seeing that we enjoyed our stay. Michael and Benjamin were outstanding! We will definitely stay at this wonderful historic hotel again.
November 10, 2013
Rated 3 out of 5 by woody4 Average stay
I have not stayed in many "older and historic"
hotels. My stay here was not bad i assume you don't like to here average on these surveys as well. Room was small, bathroom was small and inconvenient. and the pool was small and no scenery whatsoever.
May 22, 2013
Rated 5 out of 5 by pj81 nostalgic
The room was clean and very nicely furnished except for the desk chair that was cut to shreds. The hotel has a lot of nostalgia and we enjoy the stay so we have access to the majestic. Parking attendants were very nice and welcoming.
September 21, 2013
Rated 5 out of 5 by Judy Excellent Stay
I was very impressed with this hotel. My previous stays at Sheratons were less than desirable so I was a little nervous. But this hotel was beyond my expectations! Everyone was kind and helpful, location was great. Will definetly stay again.
March 3, 2013
Rated 5 out of 5 by Paul1234 Beautiful Hotel
This was the second time we stayed at the hotel and had a wonderful time. It is located in a great place close to museums and the river walk area which offer a lot of entertainment. The staff were excellent to work with and very friendly.
June 29, 2013
Rated 5 out of 5 by LauraandAmanda2012 WONDERFUL STAY
Thanks for the great hospitality and wonder facilities in San Antonio. Although everyone on the staff was exceptionally friendly and helpful, it was Benjamin in the lounge that made our trip extraordinary and just delightful! Thanks again!
November 5, 2012
Rated 4 out of 5 by WantsMoreTravel Only 1 complaint
This hotel is a great place to stay to see the Alamo and the Riverwalk. My only complaint is the $28 (plus tax) for parking. Seriously?!?!?!
December 28, 2013
Rated 2 out of 5 by 1121tap This hotel needs many upgrades
Third year to stay during Arpace.Remember OLD Is NOT SHABBY. LEATHER HANGING INSHREDS FROM ONE OF TWO CHAIRS. RUG LAY IN WRINKLES. NO CLOSET ROOM FOR CLOTHES. SHOWER BAD. OLDWORN OUT BATH FIXTURES. DECOR NOT UP TO HISTORIC REPUTATION.
October 17, 2012
Rated 2 out of 5 by JohnnyBrabo This hotel has potential but needs work
I was not impressed with this hotel. The room was not as clean as it could have been, the bathroom was dirty, and there was no attention to detail paid to the cleanlieness of the room, in my opinion. The location is good.
October 7, 2013
Rated 3 out of 5 by OneNight Average
Stayed here many times over 20 plus years. Hotel services and little extras appears to have declined. Staff friendly and accommodating. Rooms clean but worn. Towels are small and thin. Didn't even get complimentarily news paper.
July 1, 2013
Rated 3 out of 5 by Brekin1648 Unparalleled Location
This stately hotel is overdue for renovation but its location across from the Majestic Theater can't be beat! The staff (Steve, Victoria) are superlative! The restaurant and pub, however, leave something to be desired.
September 17, 2013
Rated 3 out of 5 by fatto Needs updates
The staff is great and courteous but the rooms need updates. The rug needs to be replace or at least restretch to eliminate the bumps in the middle of the room. The lamps are coming apart and the bathroom feels old and moldy
February 11, 2013
Rated 5 out of 5 by QQ42 Great Stay
I enjoyed my stay. I was looking for a romantic hotel for a birthday celebration. The room was HUGE. The floor was extremly quiet as I heard no foot traffic.
The staff was very helpful and nice. I can't wait to stay again.
August 9, 2012
Rated 3 out of 5 by RArch Hotel felt a bit under staffed
It took over 4 hours to respond to a request to have my room serviced. The first request seemed to have been lost. Attention to detail was low - e.g., clock in room was not set, plugs were unplugged, ice bucket leaked.
March 17, 2013
Rated 3 out of 5 by MonicaB12 Hotel under construction
This historic hotel's only disappointment was that it is under construction and therefore the pool and healthclub facilities were unavailable to us. Otherwise a neat historic experience with great staff!
October 9, 2013
Rated 5 out of 5 by native50 friendly staff
Love the staff at this hotel, everyone was super nice. From the person who chatted with me in the gift shop to the check in staff who told us all about the history of the hotel, everyone was very friendly and helpful.
June 25, 2012
Rated 4 out of 5 COO at Practice Dynamics
Hotel employees smiled and welcomed me to the hotel. They seemed genuinely glad to have me as a guest and answered every question fully and nicely. The old barber shop downstairs is a great slice of American history.
October 31, 2012
Rated 4 out of 5 by Horn50 Charming Historic Hotel
Beautiful lobby with nice bar, delicious restaurant and the famous Sheraton Gunter Bakery. Old style switchboard exhibited in lobby is a cool historic feature.
Our room was comfortable and roomy. Bathroom was small.
January 2, 2013
Rated 5 out of 5 by jlucfriang this hotel is ideally located ....
Just spent two days in this hotel and i must say i enjoyed everything there . will be back soon and will definitely tell friends about it .
thank you very much to the hotel personnel who helped us with everything .
December 26, 2012
Rated 2 out of 5 by Doug74 Guest Services
I was actually set back on being received and checking in. Started with having to wait to check in while receptionist was giving another couple all kinds of directions and whats good, etc. Finally, someone else came to front and took care of us after a long wait. Remedy, send them to the Bell Hop since he informed us he has maps and suggestions at his desk. Secondly, I unloaded all of my bags and not one person came to asked if I needed help even after seeing my wife (disabled) using her walker (planned on using Bell Hop). The bags were piled near my wife and knowing she couldn't help, I broke down and asked if bell hop service was available that we got helped. All other hotels I stay at ask if I need any assistance. The man that did help was very very helpful. Of all the contacts, he was the most helpful and extremely courteous. I have read other reviews complaining of small rooms, I thought it was unique for the age of the hotel. Definitively history in the Gunter Hotel. The only reason I checked I would recommend this hotel is for the history and uniqueness, not for services.
September 9, 2013
Rated 5 out of 5 by Richie78 Awesome hotel
I really enjoyed my stay at your hotel. My first time visiting San Antonio and what a wonderful experience. The hotel was so comfortable, clean, beautiful and historic. The staff was so accomodating. Thank you!
August 30, 2012
Rated 2 out of 5 by Joan100 Street Noise Level Unexceptable
Don't expect to be able to sleep at this hotel. It sounded like the trucks that travel almost constantly on the adjoining road were driving through my room all night long.
November 19, 2013
Rated 5 out of 5 by Traveler49 Beautiful Historic Hotel
This is a lovely old hotel just off the Riverwalk. It is well maintained and updated.The facilities are enhanced by a superb staff of very friendly, helpful and knowledgeable individuals throughout the hotel.
February 10, 2013
Rated 4 out of 5 by MiikeT Nice hotel at a great location
The hotel is centrally located in San Antonio, near the the Alamo and the river walk. What makes this hotel great to visit are the employees who know how to make you feel comfortable as guest. We will return!
May 10, 2012
Rated 3 out of 5 by Mel18 Location is not enough
Although the STaff and location were great, when there are so many choices, I would not choose this hotel again. The bathroom was so small and the paint was peeling. This is not classy enough for a Sheraton.
March 18, 2012
Rated 4 out of 5 by KYJoe Character Abounds
The Gunter is impressive from the moment you walk in. It is a very beautiful and very functional hotel in a great location. It is an old building so you get some of the good with the bad (room size and such)
October 8, 2012