Rated 5 out of 5 by Loli61 This hotel cares about my transportation needs
I come to SLC for medical reasons. The shuttle service is excellent and always dependable. Although they cannot take me all the places I need to go-they connect me to the right resources. I feel pampered and at home when I stay at the SLC Sheraton.
March 10, 2013
Rated 4 out of 5 by Codex Melaleuca Convention
Staff was courteous and helpful. Location is conveniently located for Convention Center and mall. I have stayed a numerous other hotels that provide WIFI connections for free. In this day and age, I would think the team should review this matter.
May 5, 2013
Rated 4 out of 5 by Agent13 Very Nice Remodle
Loved the hotel. Disappointed with Valet service. Both arriving and departure no one was available to help. We were told he was on an airport run. You should always have someone available. Runs should be done by another person.
December 15, 2013
Rated 3 out of 5 by Brad59 Communication of staff
The front desk didn't communicate with the IT department and we continued to lose our ability to use wifi. Housekeeping left used pillow case in room and didn't seem to service the room well such as not restocking items needed on a daily basis.
June 30, 2012
Rated 4 out of 5 by Bdutz Why can't I get a receipt from Starwood
Everything fine, but Starwood is only hotel chain that fails to post receipt to membership site nor do they email nor do they provide hard copy under the door.
February 14, 2014
Rated 2 out of 5 by lostinutah no room at the inn
i arrived on 3/25 for my company's (Adobe) annual customer summit. my original reservation was to arrive on 3/24 and I had called the prior week to move my arrival to 3/25. when i arrived on 3/25 there was no record of my call to change the reservation and my room had been given away since i had not arrived on 3/24. the woman at the front desk was almost pleased to tell me that they were sold out and that there was just nothing she could do to help. when i asked what i was supposed to do she said "well, i am not sure since the whole city is basically sold out." i asked to speak to the manager (Alex) who basically told me the same thing. the only thing they told me was that i was on a "list" of people who needed rooms but that i shouldn't hold out for any hope of actually getting a room. later that day Alex did actually find me a room at hotel across the street for a night and then i had to change to the sheraton for a night, for me the issue wasn't that there was a mistake, that happens. for me the big issue was that their initial reaction was that the problem was all mine. in the last 6 months i have made the switch and stay almost exclusively at starwood and as a one of the "family" i just would have expected a little more compassion to my plight. it all ended fine - but at the moment i was thinking i am never staying at a starwood again.
March 28, 2014
Rated 5 out of 5 by NevadaMan Long Voyage
I recently need to be away for an unknown period of time. The ability to leave my vehicle in you parking lot was a big relief. Returning to find my vehicle safe and then spending a restful night in you wonderful King bed was most refreshing
March 5, 2013
Rated 4 out of 5 by Zra34 They charge for internet!
We had ian excellent one night stay just before Christmas 2012. One major negative is that in this day and age, they charge for internet. Next time I am in town i will look for another hotel because of this. Otherwise a great place.
December 24, 2012
Rated 5 out of 5 by BarbG EXCELLANT Club Concierge
You have the very best staff in the Sheraton chain managing your club room...They could have been more helpful!
Check in was a breeze at the front desk and they worked hard to make me feel very welcome.
Wouldn't stay anywhere else!
March 25, 2013
Rated 1 out of 5 by Ronn64 Very DIsappointed
We arrived on Tuesday 9/17 at 8:30PM after flying all day to find out they had no rooms available. Now let me point out I had made 2 reservations one for a single room and one for double occupancy on 8/28 and confirmed them on 9/17 before flying out (at 9:49 am Eastern Time) So they inform myself and 3 others in our conference they had no rooms and shuttled us to a hotel 15 minutes away. Now to give them credit they did cover the room cost for that hotel. The next day after our meetings we are told they only had 2 single rooms. When I asked the young lady at the desk she said "That's what you reserved I have it here on my screen" What is ironic is when we reserved the rooms and when I confirmed them I had the person repeat back to me that they were a single and a double room. The shame of it is the other employees namely a Mr. Aaron M went out of their way to give us exceptional service. And just to top it off when I tweeted about my bad experience someone from Sheraton picked it up right away and said a "management would follow up". Im still waiting........
September 23, 2013
Rated 4 out of 5 by Des07 This hotel has a great gym
I was pleasantly surprised when I went to work out how nice the gym was. Two flat screen tvs were placed in great locations to make working out more enjoyable It had all equipment necessary for my work out and was kept pristine.
October 5, 2012
Rated 3 out of 5 by BLumerina No Wi-FI
Rooms was comfortable and quiet which was nice but I was staying at the hotel for work and couldn't get access to the internet. I did a speed test and the internet was running at only 1meg, getting work done was very hard.
March 11, 2013
Rated 4 out of 5 by Timbo13 Salt Lake City - stuck without a flight
It was nice and everyone tried hard to make us comfortable while being stuck without a flight out. We didn't choose to stay overnight but they made it enjoyable at the hotel.
January 6, 2014
Rated 5 out of 5 by bellfinder lounge floor
We were able to be on lounge floor. The lounge was well-stocked and open 24/7 (unlike another chain we frequent). Our room was well-arranged and roomy, especially the bathroom.
The hot tub was not conveniently located.
March 22, 2013
Rated 2 out of 5 by Pattydoodle Hopefull the New Manager will make changes
This hotel is a disaster! Jason and Jo came to my rescue in a room that was like a Chinese fire drill. Things improved with a new room, but the general hotel staff is untrained and not-so-nice. He knows the details.
August 20, 2013
Rated 2 out of 5 by Julie43 the hotel didn't really give me a fair rate since the room had ants, broken towel rake, door holder, the jets had a sewer smell
I feel like we needed to have our money back not coupons for breakfast since there were a lot of maintenance issues with this room...stuff broken, smells of sewer coming out of the tub and ants around the toilet....
August 10, 2013
Rated 5 out of 5 by William16 Great experience
We have stayed here in the past, but this was the best experience. The Staff was very accommodating and made our stay very enjoyable. It is obvious that some changes were made and the customer service was excellent.
December 29, 2012
Rated 3 out of 5 by Mesa2013 Average
1 person at check in at peak times? Took forever to check in.
Paid extra for the breakfast package. bad move. The buffet is a joke, I have had better meals in the Club Lounge.
January 9, 2014
Rated 2 out of 5 by Zeke33 Needs Improvement
As a Lifetime Platinum I stay in many Starwood properties and this one rates as poor. Many of the "Upgrade" rooms have small bathrooms, poor/bad drainage in the tubs and sinks, and the ventilation is very poor.
July 22, 2012
Rated 5 out of 5 by Horse Comfort
I love staying at the Sheraton. The lobby is to die for. Huge fireplace to sit around and talk. the pool area is lovely and the rooms are very comfortable. The staff is always friendly and meets my needs.
April 23, 2013
Rated 4 out of 5 by rmu722 great downtown location
Would recommend the hotel to others solely based on the location, convenience, and friendliness of employees. No hotel is perfect, but the quality per dollar spent was definitely worth it at this place.
September 19, 2012
Rated 5 out of 5 by traveler2028 Great Staff
All of the staff at this hotel was great. Mackenzie was so nice and helpful at check in and JB helped me out multiple times during my stay. Will defiantly stay here again soon.
December 22, 2013
Rated 4 out of 5 by SantaFe1 Exceeded expectations, good value
This property and the service exceeded my expectations based upon recent reviews. The relative value was a plus, the front desk assistance was super and SPG benefits were offered and fully honored.
April 28, 2013
Rated 5 out of 5 by Karen1214 Great experience!
This hotel offers excellent service in a great location. Recently re-modeled, interior decor is warm and inviting with a modern twist. Would definitely return for another stay when I'm in the area!
February 9, 2013
Rated 5 out of 5 by Debi really enjoyed my stay
I was here for a conference just overnight and wished I had had more time here. A very nice hotel, the price was very reasonable, and the room and lobby were great. Overall a very nice experience.
March 3, 2013
Rated 4 out of 5 Great Value
Friendly staff with a warm welcome. The room was well appointed. The only quibble I had was the noisy conditioned air system. I found this to be a problem during previous visits to this property.
January 7, 2013
Rated 3 out of 5 by John439 Customer Service needs work
I made the booking well in advance.Requested King bed. Confirmed on the reservation. Showed up at the hotel. No king rooms left.No explanation other than sorry. no compensation for being put out.
June 1, 2012
Rated 5 out of 5 by Laneand This hotel stay was excellent!
The Sheraton City in Salt Lake was very clean, up-to-date, nicely decorated, and contained many fine amenities. Our stay was greatly enjoyed! Thank you!
January 11, 2014
Rated 1 out of 5 by marco60cr Not A Sheraton Anymore
I usually refrain from reviewing hotels when I am staying using reward nights, but this time I’ll make an exception.
My family and I have been staying at this hotel quite a number of times over the last ten years. It used to be really great. Then something serious must have happened, because it started going downward. Last time we stayed, two years ago, the hotel was already going downward, but the basic features of a Sheraton where still there: our room was perfectly clean, well furnished, and well maintained; regretfully, it has kept going sharply downward and, by now, is well below the minimum threshold of what a Sheraton should look like, at least in my humble opinion.
Our room was completely worn, AC not up to the job (outside temperature in the high-90s), blankets dirty – there were red sprays, possibly blood? I don’t even want to know –, and the shower was not working properly.
We had breakfast there for two days: the dining room temperature was in the high-50s, the buffet was miserable, some trays were empty, and nobody cared to replenish them.
We won’t give this hotel another try.
August 21, 2013
Rated 4 out of 5 by Curlylash Everything we needed...
The ease of staying at the Sheraton Downtown SLC was just that, easy!! Special thanks to the management, reception, servers, and shuttle drivers. We'll see you again.
December 14, 2013