Rated 3 out of 5 by StarwoodPreferredGuest I thought I was a Preferred Guest
Booked a King online and called to see if it would accomodate a child rollaway after seeing in the posted terms and details that it was no charge (see below). The reservationist confirmed no charge over the phone but upon arrival was told that there was an extra charge for childs rollaway "unless I could prove it said 'No charge" when I booked. Took a two bedroom instead to geet the family out of the lobby before going back down to show Roccio the online policy on I had pulled up on my laptop. She apologized saying she didn't know the policy had changed and asked if I now wanted to move into a king room with a roll away. After the 7 hour drive wo wants to go through the hassle. On the bright side, room service was great food delivered in under fifteen minutes. Thanks Julio!!!
Extra rollaway: No charge
Child rollaway: No charge
Crib: No charge
Note: not all rooms may be able to accommodate rollaways or cribs. Please contact the hotel directly for more information."
June 13, 2012
Rated 5 out of 5 by PamBC Great hotel
We were sooo grateful that the spa/pool were open 24 hrs after our marathon day walking in the heat at Disneyland all day! Fitness center great & refreshing that it didn't include a TV. Only complaint was confusing info re: breakfast hours but they were very nice in the dining room & honored our ticket.
September 19, 2012
Rated 3 out of 5 by Cheermom1 Not worth the $$
The hotel itself was nice but all the extras that went along with it were not. The hotel needs to get their own shuttle to Disney, have a continental breakfast. I would prefer to stay a mile closer and pay a little more because we literally were never in the room but I would pay for convenience.
April 8, 2013
Rated 4 out of 5 by JohnE Great location and staff
This was my first time at the hotel and we had a great time. It is located central to everything and a great value for the quality of the hotel and staff. We stayed on the club level and had a great breakfast every day and their nightly snacks even fulfilled our dinner needs! Can't wait to return.
July 2, 2012
Rated 4 out of 5 by Dorean Disneyland Stay
The room was great, the view not so much and we did not have a hair dryer in our room so we had to call down for one. The concierge upgrade food was marginal and very crowded. overall we had a good experience though. Dinner we had to wait 40 min and there were only two tables with people.
October 3, 2012
Rated 5 out of 5 by Kevinsac Very small room
First time at this hotel. Arrived at 9:00 pm, left at 7:15 am. Facilities were fine, but as a PLAT member on the Club Floor, I was surprised at the small size of the room. One night was fine, but I'd get claustrophobic if I had to stay two or more nights.
July 2, 2013
Rated 5 out of 5 by John55 This hotel has an excellent location from Disneyland (close)/ Comfortable
The hotel's location from Disneyland was excellent, the rooms were very comfortable, the shuttle was great, the staff at check in made you feel welcomed, and the room service for food was excellent! Will stay there everytime we go to Disneyland. The pool and spa were great!
September 18, 2012
Rated 3 out of 5 by Untidy12 Absent Housekeeping
Housekeeping was either understaffed or incompetent. Room service tray remained uncleared from the hallway outside my room for close to 24 hours, and despite leaving my room at 7:30am and returning at 1pm, no housekeeping visited my room - and this was on the Club Floor.
May 26, 2012
Rated 3 out of 5 by Lori4UCCsynod Starwood members for well over 14 years
We stayed for five nights. This is the FIRST time we have been refused access to the club lounge. Reason given "might run out of food, too many people already have access". NO housekeeping for two days.even after requesting.
July 3, 2013
Rated 4 out of 5 by MJAK Nice and quiet
Stayed for the weekend and this hotel was nice and quiet. The staff was very friendly and accommodating. There is a Target right across the street in case you forgot something. Dining is within walking distance and you really don't need your car.
December 7, 2011
Rated 4 out of 5 by September Services
The waste basket in the bathroom was sitting on top of the closed toilet seat. Is that nomal?
The receptionist asked if I wanted my hotel bill emailed to me. I said yes and confirmed the email address. I did not receive the hotel bill via email.
September 24, 2012
Rated 4 out of 5 by Oskiecoco Improvments,
-lamps with outlets
September 10, 2013
Rated 4 out of 5 by ubtraveler1 Very nice room and Friendly staff.
As a platinum member, I was upgraded to a very nice, large room. All the staff were very friendly and helpful. The food left a bit to be desired and the Club Lounge, although very spacious and nice, did not serve any wine or other libations.
October 28, 2012
Rated 2 out of 5 by tom18surg5 Guest services inexistant
In one week stay:
laundry did not come back to my room until I raised my voice
guest services phone line unresponsive
found a big piece of metal behind my door one night
August 3, 2013
Rated 4 out of 5 by Cheermom Accomodations Issues
I recently booked two rooms there as I was traveling with my family. This was the host hotel for the convention we were attending. I traveled with four young girls. I specifically requested adjoining rooms. I understand that these cannot be guarantted. However, I specifically called the hotel early in the morning the day we were checking in to explain we would be there late in the evening, and that my daughters were young. When we got there of course, no adjoining rooms. There were honestly some really helpful front desk clerks. Sally was completely awesome, compassioniate and understanding. However, Julio the manager, he was AWFUL. He was completely unsympathetic to my situation and walked away. He left Sally the front desk clerk to deal with me. He never came back to help her, or us for that matter. He never expressed any sympathy and just said there was nothing we could do, but we could check other area hotels. Are you kidding me?? If it wasn't for Sally, we would have been in serious trouble. But she was at least helpful, nice and understanding.
April 8, 2013
Rated 4 out of 5 by hungl the hotel is still in a good condition
the room is clean and still new.
However, the breakfast and food at club lounge on the 7th floor are too simple and not attractive. The breakfast main food is the same for three days I stayed there !
There is no safe box in the room.
December 6, 2012
Rated 4 out of 5 by Kathy5 Nice, Clean
Staff was friendly, room was clean. Had a little problem with housekeeping leaving enough towels for 4 people. Front desk personnel very accomodating willing to resolve towel issue quickly. Carpet was damp and sticky when we arrived.
September 10, 2012
Rated 5 out of 5 by skpnj Great hotel
Convenient place to get in and out of Disney Resorts using their shuttle at a reasonable price.
Staff was friendly and helpful.
Room Service forgot to clean our room one day which was quickly addressed when I called front desk.
August 20, 2012
Rated 5 out of 5 by NVFamily Garden Grove back on top!
We've stayed at this hotel many times and this past stay was excellent. Great service from staff, the room was very clean, and the food on the Club Level was great!
Kudos to the management and staff at Sheraton Garden Grove!
January 11, 2013
Rated 4 out of 5 by JEHNN Good hotel but extras are at a cost.
Hotel is located near Disneyland Parks, shopping and restaurants. Be ready to pay for extras, in room internet, roll away, fridge, etc... Hotel has shuttle service to/from the Disneyland Parks at an extra cost of course.
August 1, 2012
Rated 4 out of 5 by SOCATourists Great deal for the point value
We stayed here as a one-night stop before returning home. The rooms were comfortable and clean. It's a bit further than walking distance from Disneyland but if you're not looking for that specific feature, it's great.
August 26, 2012
Rated 3 out of 5 by traveler10 Good Experience
For the value, it was good. The parking lot needs total reconfiguring. The walls to the rooms are VERY thin. Did not use the pool or exercise room. The rooms were very clean and comfortable. Good size bathroom.
November 20, 2012
Rated 3 out of 5 by Arte24 bad experience
We had a family trip of 15 people 3 rooms for the price we paid we expected clean facility , this hotel have dirty and smelly carpets (hallways and rooms) very disappointed
July 4, 2013
Rated 2 out of 5 by jmac poor housekeeping and over crowded shuttle
Hotel was in need of housekeeping. Carpets and all floors were dirty and in need of vacuuming. No towels at pool. Room service dirty trays in hallways for over 24 hours. The shuttle was not big enough for all.
August 2, 2012
Rated 3 out of 5 by Primo Amenities
I wish that the Sheraton would provide small refrigerators and microwaves. The king size room is very uncomfortable. The chair and table is looking outside the window. No where to sit comfortably in the room.
January 18, 2013
Rated 2 out of 5 by Valerie Wi Fi is $9.95 a day - ridiculous
Cannot believe you have to pay for WI-Fi in your room. You can go to the lobby and use it for free - Who wants to sit in the lobby? Ridiculous - first time I have ever encountered having to pay for Wi-Fi
February 5, 2013
Rated 5 out of 5 by Kyle77 Clean Hotel and Great Location
I have stayed here several weeks this year and the rooms are always clean. Beds and pillows are comfortable. Housekeeping does a great job keeping the hallways and rooms clean. Pool and hot tub are nice.
July 19, 2012
Rated 4 out of 5 by yukidevil not bad
Parking was not good for handicap. Not enough stalls. I was willing to park across the street in the Target parking lot.
At this visit, I felt the room was not as clean.
The staff was awesome!!!!!!
July 12, 2012
Rated 2 out of 5 by Mrtravel28 Don't bother
This hotel was packed. Still I think a guest should be able to sleep at nigh. The wall is made of paper I guess? Had to move in middle of night as the crying child wouldn't stop but hotel made me move instead of the noise source. Even so they only let me move after the noise lasted for half hour at 2:30 a.m. even though half hour before they were completely booked with nowhere to move anyone.
In the morning the hotel wouldn't refund me points or anything to apologize. The lounge was raided. Looks nice but don't expect nice, this is the worst Sheraton experience that we ever had and sadly the management didn't care about that as the guest with noisy child was a Platinum, so I guess that gives them a right to distract the others in the hotel at 2:30 a.m. ?
The management here needs to be retrained in customer service and spg policies. The hotel should be level 1 and even than it would be generous. The only benefit is being close to Disney however there is a dozen hotels in the area with that benefit so no, don't bother if you plan on sleeping at night or getting a solution from the management.
April 2, 2013
Rated 4 out of 5 by Fungirl Nice and Clean Hotel
Our hotel stay was very nice. The room was clean and new. The staff was friendly. I was impressed with everything on our stay except for the parking issues and having to pay for wireless internet!
October 15, 2012