Rated 3 out of 5 by Justin77 Hotel was nice but staff needs work.
Initially we checked in to a room that had a backed up sink so we had to move rooms. The next room the phones did not work. We ordered breakfast and they messed our order up and the lady at the front desk was of no help. We also went into the bar one morning and the bartender was very rude. While the room was nice the staff definitely need an attitude adjustment.
December 25, 2012
Rated 3 out of 5 by Dangerous Simple request not filled
Request river view,no rooms. Requested 2 extra pillows only one came. Called front desk told them one came they said they would take care of it and they did not.
March 15, 2014
Rated 4 out of 5 by TennisFamily Great location and comfort!
Stayed on Club Level and room was fine - not run down as many other reviews have stated. Staff was great - especially valet parkers and restaurant/bar staff. Front Desk was fine but could be a little more "high energy" and friendly. :) Pool area was perfect - right on the river, so wonderful view/atmosphere. Food was yummy too! Would definitely stay there again.
August 1, 2012
Rated 3 out of 5 by NCBA Inconsistent cleaning, poor front desk availabitlity
Some dirty towels were left behind and clean towels not fully stocked. Could not decrease air conditioning past 65 and it was hot. No late checkout and upon checkout front desk personnel was gone 10 minutes. Other staff was very friendly. Beds comfortable, pillows great, shower hot. Not soundproof - heard next door's conversation clearly through bathroom vent.
February 9, 2013
Rated 5 out of 5 by Kim27 Great Value
Nice location on the river. Very friendly staff. Tampa is a fun place to explore.
March 22, 2014
Rated 3 out of 5 by StarwoodTravelerFLA This hotel did not meet my expectations
Based on the photos on the website, I had higher expectations:
- The 1st room I checked into smelled musty and every lamp had one blown bulb
- Moved to the 2nd room: carpet had lots of stains and like previous room, all lamps had one blown bulb. One lamp had the only woking socket dangling by wires. Room felt like a cave. Repairs were made on day 2
- Every night I called front desk for wake up call, the phone rang for 10+ times before someone picked up
- Food served by room service was consistently tepid, never hot and person taking my order seemed hurried
- Of the 4 treadmills: one did not work and there was no signage and 2nd treadmill's media center did not work
- Called one afternoon for shuttle pick up but driver could not be located. I was asked to take a cab back to the hotel.
The front desk staff was helpful when you interacted with them face-to-face and so was valet service. The only other saving grace was the free WiFi.
June 10, 2012
Rated 2 out of 5 Not as expected
I've stayed at many Sheratons and always had a good stay. Unfortunately, on this stay, the bed was hard, and management couldn't control the people in the room next door. Their dog barked most of the night, and then they continued to party until I left for the airport the next morning. There were multiple complaints, but the complaints were not acted on.
September 19, 2012
Rated 4 out of 5 by judy236 The Hotel stay was above average
The only complaint that I had was that we were told we had to leave (2 seperate times) the northside area of the pool because of 2 different events being held in the reception room. I also spent good money to stay there and was asked to move over were it was extremely cramped along with the entire group of people also staying at the hotel. Not cool!
May 13, 2013
Rated 5 out of 5 by Irby52 Exceeded all expectation
Very impressed with the friendliness, courtesy and levels of service by all staff . We stayed over for a 'free' night and were amazed to be given a river view King room - fabulous views. Not only a good location for Tampa, the hotel is only 25-30 mins from the baseball at Tropicana Field, easily accessible. Would recommend this hotel unreservedly.
October 7, 2012
Rated 3 out of 5 by PedroD Disapointing
The hotel was ok but not what you expect from a Sheraton. Everything in the place looked old. The carpet was full of stains, the hallway smelled musty, the headboards were scratched, the shower curtain was ripped and stained, etc. I will certainly not stay there again because the other area hotels in the same price range are significantly better.
August 1, 2013
Rated 3 out of 5 by Chris14 This Hotel was OK.
I am an SPG member and usually when I stay at hotel I am treated as preferred guests. Usually get a room on a higher floor. Cost was pricey for a weekend.
March 10, 2014
Rated 4 out of 5 by Manju Exemplary staff
I wanted to express my sincere thanks to the staff at the Sheraton Riverwalk who did so much to make my stay a pleasant experience. They went out of their way to make me feel appreciated and it made a big difference in terms of my visit. Many hotels are so impersonal, but the staff here go our of their way to make you comfortable and satisfied.
October 30, 2012
Rated 3 out of 5 by Jumper77 shabby furnishings and bathroom needed hareware repairs
Centrally located for Music Educators conference but the sofa was battered and dirty and the bathroom hareware was in disrepair. I have had better accomodations for much less. $200.00 was overpriced.
The restaurant was wonderful. Quick attentive servers and the most delicious seafood chowder I hae ever had. The view of the river was lovely!
January 13, 2013
Rated 5 out of 5 by nicky122334 Great Hotel
Great location, had clients come for short mtgs and combined that with a weekend getaway, we love the location, the staff and the entire hotel!!
March 10, 2014
Rated 3 out of 5 by Julie33 Great Location, But Facilities Need Improvement
The best part of this hotel is the courteous and friendly staff - they are very accommodating. However, the facilities are aging and it shows in the condition of the room. Noise travels in this hotel - so just beware! It's a great downtown Tampa location, so if I'm ever in the area, I'm sure I'll stay here again, despite the noise issues.
April 15, 2013
Rated 2 out of 5 by Travellers2 Best part was leaving
Nice clean bed linen, nice big bed & room, but a tied room, riped curtains, rusty lamp fitting in bathroom, warn headboard, dity/marked carpets, hotel look old, not a clean smell like other top line hotel brands. Also road noise, poor fitted grazed balcony doors, marked furniture, plus Exec room was small & low standard, will not be back.
November 29, 2012
Rated 3 out of 5 by RunningDude This hotel needs sprucing up
The hotel looked old. The lobby was modern looking but the hallways to the rooms were drab and dark. There was an outlet in the hall off the wall. The towels smelled like bleach. The room was ok and serviceable.
February 24, 2014
Rated 3 out of 5 by Day73 Rude Front registration
The person checking us in was very rude. We have many employees and would of liked to have continued sending them there but the front desk lady was rude. We had 4 rooms and breakfast was not included.
February 24, 2014
Rated 3 out of 5 by NauNauD Room
We arrived around 0500 pm and when we entered in the room, it wasn't clean... The person at the front desk barely apologized and expedite me to our new room. We had a new one but windows were really durty, and dust on the desktop.
Beside that, good location, shuttle is great for going out, swimming pool wonderful.
December 8, 2013
Rated 4 out of 5 by Swabbie Recent Visit
As always, overall positive stay on a very busy weekend. Contine to offer an expamding menu in the restaurant, including gluten free. Saturday eve during Gasparilla will be busy, need more wait staff. Provide mini fridge in each room and additioanl coffee, creamer.
January 29, 2014
Rated 5 out of 5 by Swiss57 Esceeds expectations.
An overnight visit to see the Rockettes; from the valet service to checking in; to dining,to shuttle service going and coming. Everyone with the hotel couldn't of been nicer and more helpful with anything you needed.easy to tell they all enjoyed their duties and it showed to all the guests. Great visit.
December 21, 2013
Rated 1 out of 5 by TampaMed Deceiving for a Sheraton
Broken closet sliding doors (fell off track)
Broken faucet taps
Dirty toilet seat (underneath)
Missing luggage folding rack. No place to open suitcase!
Smoking and noisy guests in hallway at midnight!
February 21, 2014
Rated 5 out of 5 by IAM21 This hotel's staff goes the extra mile.
From the valet staff, front desk, housekeeping and the hotel's restaurant's staff, each staff member I encountered made certain that our stay was pleasant and enjoyable. My apologies for not remembering the staff members namesm but their professional actions and behavior exceeded all expectations.
October 8, 2012
Rated 4 out of 5 by ConventionTraveler Conference Stay
Had a conference at the Convention Center and this location was very convenient because it was located at the end of the Riverwalk. Obviously, the hotel has been around a while and has been fixed up a number of times, but it still shows its age. All the staff were very friendly and helpful. The breakfast was a nice surprise.
June 24, 2013
Rated 5 out of 5 by Gwennybear Great Value and Comfort
We had a concert at the Tampa Bay Forum and had heard this hotel was close. In fact, it was a very short walk to the venue. Hotel room was very roomy, bed was extremely comfy, and Starbucks coffee in our room. Staff bent over backwards to give us directions everywhere, and had a free shuttle service. Would highly recommend.
April 22, 2013
Rated 2 out of 5 by Pickie Noisy and smelly
I had a room on first floor above the street. The sliding glass door was off the track and therefore the room was noisy and smells entered the room from outside, at least that is what I attributed the odor to.
Service in restaurant was extremely slow. Waited 25 minutes for my bill.
Best part of hotel was the Water Taxi!!
June 10, 2013
Rated 5 out of 5 by AD1914 Excellent Hotel
I really enjoy my stay at your hotel, the staff was pleasant from check-in to check-out. Everyone I came in contact with was accommondating and eager to assist. I plan to stay here in the very near future.
February 17, 2014
Rated 5 out of 5 by ed522 Great Staff
My family and I travel a lot and the staff here is great. Every employee was so nice, From the valet to the front desk and every staff member we met during our stay made our stay great. After I checked out I actually went back to the hotel to tell them how I felt about their friendly staff.
December 25, 2013
Rated 2 out of 5 by KayJ Great staff, needs renovating
Housekeeping was wonderful! All staff accomodating . Check in was a breeze, valet guys pleasant, restaurant staff nice. However, hotel needs serious updating- furniture was chipped,tub floor stained, bathroom ceiling showed signs of old leaks, headboard ripped, lobby couch bad-everything worn and old-looking.
August 10, 2012
Rated 3 out of 5 by HighMaintenance Finally Comfortable
Had some issues with the cleanliness of the room upon arrival. I requested that the carpet be cleaned and was ablidged. I was not comfortable taking my shoes off in my room. The headboard looked as if someone had been carving on it with a knife. It was uncomfortable leaning on it and getting fuzz in my hair.
January 21, 2013