Rated 5 out of 5 by Domer65 Sheraton Park Weekend
We immediately felt at home as we were welcomed by member after member of the Sheraton Park staff. Every request was met with a pleasant smile and a very satisfactory response. The well located facility has a wonderful pool and a swell selection of restaurants on the premises. Our spacious room was very clean and well appointed. We have already vowed to return to this hotel.
January 21, 2013
Rated 4 out of 5 by RMJG Good hotel for the price and location
Our family stayed at the Sheraton at the Park, Anaheim while visitng Disneyland. Location is good, room was standard. We upgraded to the Club Level which was very nice for breakfast and evening happy hour. Price was competitive for a similar room at nearby hotels but they fail to mention the daily $16 parking fee tacked onto the bill.
January 21, 2014
Rated 3 out of 5 by jj408 Hotel and Services
Huge negative on room air conditioning and heating. We had 2 rooms in which both controls did not allow cooling. Additionally, the elevators are some of the worst I have ever experienced. Only 3 of 4 worked and they were very slow. Waits of 5 minutes or more common. On plus side, outstanding concierge level hospitality support. super great people running the operations.
January 7, 2013
Rated 2 out of 5 by SC99 Front Desk Staff Rude to My Family
I am a Platinum Member and when I travel with my family I have my wife and boys check in while I still go to meetings and run errands and never have a problem
This stay however the woman at the front desk decided it was her job to ruin our stay before we even checked in. She was just very rude and unhelpful and she even told my wife she would not have Club Level access until I came and saw her - seriously???
First of all it was already past the time that they have snacks in the evening so whats the big deal. Second she gave us one King bed when we reserved two Queens because we had our boys with us - she well your profile says King and my wife said well our reservation says two Queens - not the type of service I have come to expect from Starwood and why it is even necessary for some one to be that rude at check in is beyond me - I know that this person was just one rotten apple in the bunch but it should never happen.
October 23, 2013
Rated 4 out of 5 by McGyver Stunning Performance
Both Naz and Roy at the Lounge are extreme in their insistence they remember our names and address us the same. Helpful, friendly courteous. It is like family when we visit. the front desk and maids asking if there is anything they can do to make our stay more memorable. Tops in our mind. The management should feel fortunate they have such high caliber of employees.
September 23, 2013
Rated 2 out of 5 by 91390 Good location
Last time we stayed there, we had better service and had a room on a floor for SPG members. This time we had a room on a low level overlooking the roof and front street. They wouldn't accommodate a late checkout, even though we are SPG gold members. Air conditioner wouldn't go below 72, and it didn't feel like 72 in the room. I would recommend it for its location.
October 11, 2013
Rated 5 out of 5 by txrw Great Hotel, great location
We had a great stay and really enjoyed this hotel. It is walking distance to Disneyland and there are some great restaurants within walking distance.
The staff was great especially Monica, reservation mgr, who helped me straighten out a mistake I had made with our reservation . We also spent our downtime in the pool and the club lounge which both were in great shape.
July 14, 2013
Rated 4 out of 5 by Pontellier inexpensive, well loctaed
Good tip is to stay on the upper floors with view of fireworks; request it. Nearby restaraunts on Katella like PF Changs and Cheesecake and CPK. City sponsored bus that takes you to Disney is supposed to pick up every 20 minutes but I found it to be very unreliable. Service in the adjoinging restaraunt is friendly and efficient food is ok-good but nothing special.
October 24, 2012
Rated 3 out of 5 by Deli45 Wifi and Parking too expensive
Overall, the hotel was fine; clean with good amenities available. It was in the perfect location for us to reach both the anaheim convention center and Disneyland. Unfortunately the parking was $16 per day self park. The majoritiy of hotels in the area offer free wifi but this one charged $10 per day! We paid for only 1 day of wifi because the service was so bad.
August 8, 2013
Rated 4 out of 5 by Lucky13Girl Great Location
The staff are all very helpful, friendly and professional. We enjoyed our stay so close/easy access to Downtown Disney - We didn't get to see fireworks (but were told we could if Disney had a show), we did however see the World of Color at California Adventure. Anyway, balcony was nice to relax and watch life go by. Would definitely stay here again.
December 4, 2013
Rated 4 out of 5 by DIsappointedinAnaheim Stay Here
There are two Sheraton hotels in Anaheim. This one and a filthy one. Do yourself a favor and stay here. We didn't and tried the other one first. We eventually ended up here as the other hotel was so dirty. The staff at this hotel were very accommodating and looked after us when we arrived. It was clean, and you can see the Disney fireworks from your balcony.
August 25, 2013
Rated 3 out of 5 by sam79 Great location and facilities, but could be better
Overall, our stay was fine. Proximity to DIsneyland was our main reason for staying here. Our room was good and the Sheraton Lounge staff was great.
However, the hotel put us on a non-Platinum floor, despite my status. They also did not give us proper access to the lounge and we had to ask for it. Also, the hotel valets drove aggresively in the parking lots.
October 9, 2012
Rated 1 out of 5 by Accessdenied8 How many room keys does it take
We've been locked out of the building parking lot and are room multiple times each and every day. A 4 night stay has given us more time at the front desk than Disneyland and are room we are very frustrated. We had to get new keys this before going to breakfast the over and under is how many keys today. Overall the hotel is clean, convenient, and offers a lot.
October 20, 2012
Rated 3 out of 5 by hnguyen61 Club Romm
the hotel was nice and clean staff was friendly. I booked the club room but the room is small nothing special, the club room is so small had only 4 tables some guests had to stand and eat it was to crowded breakfast food was not so many selections only some pasties and breads no hot food. it was bad compare to other Sheration hotel and below my expectations.
April 2, 2013
Rated 5 out of 5 by Robin001 Great hotel
This is a fantastic hotel that is affordable yet luxurious. It is also in walking distance of Disney Land which was very important for us. I highly recommend and will return to the Sheraton on our next visit to Anaheim. We had been traveling for two weeks in california when we arrived and the Sheraton had first decent bed so we could get a good night sleep.
September 9, 2012
Rated 4 out of 5 by csb31 Needed New Room
Upon checking in I got to my room to realize that it was filled with cigarette smoke from the room next door, I went back to the front desk to get my room switched and without hesitation the gentleman took care of my request. Everything worked out and I had a great stay. The new room was nice, overlooked the firework display of Disneyland and all was well.
July 15, 2013
Rated 5 out of 5 by Texasken All sorts of extras
This hotel is an easy walk to Disneyland. But it offers quite a bit of extra amenities. The gym is new with great equipment. The pool is clean and landscaping around it great. I have had pool views from my balcony as well as "park views". Both are excellent. The lounge in the Club level is a great fast breakfast and the reception at night is a great extra.
February 17, 2013
Rated 5 out of 5 by Dynodi Best Pool
Location is great with easy walk to Disneyland and Anaheim Garden Walk restaurants and shopping. Pool area is very relaxing with a true tropical resort feel. On site restaurants are convienent and starbucks available onsite too. Rooms have nice balconey with seating and beds have comfy bedding and pillows.
January 23, 2014
Rated 5 out of 5 by iReview Excellent Service and Food Quality
I am the event chair of the conference hosted at the hotel.
I'm greatly impressed with the service of the hotel staff. Everyone was very accommodating and would even remember small things about each guest that made our stay pleasant.
I also received compliments regarding the food. I very much enjoyed the taste and quality of the meals served.
November 7, 2013
Rated 5 out of 5 by Rita754 Excellent Customer Service
I just returned from a 3 day conference at the Sheraton at The Park in Anaheim, CA. The hotel was outstanding! The rooms were very modern and comfortable and the bed was so cozy that made me want to stay in it all day long. The hotel staff were so accommodating and kind. I would most definitely recommend this hotel and will be coming back soon.
October 23, 2013
Rated 5 out of 5 by Hawaii54 This hotel caters to their guests
The look and feel of the hotel was beyond my expectations.. The layout of the walk areas and surrounding plants gave it a very tropical feel. The room was very comfortable & surprising was that the water bottles on the desk were complimentary.. Now that is a plus!!! Top this off was the food provided for the conference.. Scrumptously delicious!!!!
July 15, 2013
Rated 4 out of 5 by Brad88 Mold in room
There was mold around the HVAC register in the main portion of the room and the bathroom had mold along the ceiling. I believe they need better airflow. This was not a big deal to me; but I realize some guests may not be happy with this kind of stuff because of the fear of toxic mold. Other than that, the room was very clean and comfortable.
October 25, 2013
Rated 4 out of 5 by Meli Great choice
I initially booked a hotel across the street from Disneyland and later decided on the Sheraton. What a great choice! My family visiting from OH & TN enjoyed the hotel very much. I requested a view of Disneyland for the fireworks and wasn't disappointed. Great room and loved that there was Starbucks coffee. Will definitely choose this hotel again.
June 24, 2013
Rated 3 out of 5 by K1234 Great location, noisy rooms
The location to the park was excellent, with ART is was convenient. On the nice days a manageable walk with a 5 and 8 year old. Only drawback was the noisy room. Could here the guest above us argue and use the bathroom. Running water sound was very evident. In addition, you could overhear conversations from the guests in the adjacent room.
November 4, 2013
Rated 5 out of 5 by TDM39 So Accomodating!
My husband, young child, and I stay here at least twice a year. Our last visit the front desk person was not friendly, had a harsh tone and made us feel like we were an inconvenience to her day. This was the first time we had experienced shoddy treatment from this particular sheraton. I am happy to report the top notch front desk staffers are back! This visit, I did not have my husband, but came with 3 kids ranging from 5 to 12. We were a little early and Dylan at the front desk was very helpful in getting us into an open room with all my specifications. He thanked me for being a loyal and repeat customer. He ensured I had all the help I needed to get myself, the kids and all our belongings in the room at the same time. Sandra in the club lounge is always friendly and efficient and has a kind word for everyone no matter what the age. AND the hallways are NOT filled with the sound of thundering feet or excited voices at all hours of the day.
December 27, 2012
Rated 3 out of 5 by diana777 Air Unit not up to Par
Our stay was ok. Pool was cold. Our air conidtioning unit didnt work and had to move at 10:30pm. The Maintence worker not very good. he suggested using a fan first. very rude, mind you it was cold outside but very warm inside. Person who moved our room said that Sheraton is a older hotel and suggested that we open our balcony door. Wow
January 8, 2013
Rated 5 out of 5 by Courtney824 Fabulous Stay
We are preferred SPG members and we had a beautiful room on the 11th floor overlooking Disneyland. Bed was super comfortable as were linens. Room was really nice and VERY spacious for our family of 3. Nice big garden tub in bathroom for soaking after walking all day at Disneyland parks! Hotel is very close to walk. Will be back again!
March 26, 2013
Rated 3 out of 5 by Unhappy99999999 Swimming Pool Chaos
As usual pool is no diving etc, but with 8-10 young boys diving and monopolizing the pool to the extent that my grand-daughters (and many others) could not use the pool, I asked staff in the lounge area by the pool to get somebody to settle them down. They said they would, but wonder of wonders they NEVER DID!!! This is unacceptable.
July 31, 2012
Rated 2 out of 5 by lostlibra Staff needs some customer service training
I did not have a good stay at this hotel. My room service did not arrive at the scheduled time and then when food did finally arrive, it was not the correct order. I then was not able to get my meal entirely refunded. The staff did not seem apologetic at all. I had other service issues, as well. A big dissapointment as an SPG member.
August 30, 2012
Rated 5 out of 5 by DLC1 The bed was the best ever!
A good night's sleep at a hotel is worth a million bucks! Really comfortable beds and wonderful comforter.
I had a beautiful view of the pool and spa and the room was clean and spacious.
Molly's had good food and extremely fast service--important, when your're there for business and have a short break.
Excellent value for the price.
June 9, 2013