Rated 3 out of 5 by BeMoney This hotel needs to upgrade
Proximity to Disneyland was awesome, but the name should live up to its expectations. The bed was uncomfortable, like too many people had slept in it. The pool looked outdated; needs more modern furniture. Staff that brought our crib was very good. But overall the look of the place needs an updo.
June 4, 2014
Rated 3 out of 5 by jj408 Hotel and Services
Huge negative on room air conditioning and heating. We had 2 rooms in which both controls did not allow cooling. Additionally, the elevators are some of the worst I have ever experienced. Only 3 of 4 worked and they were very slow. Waits of 5 minutes or more common. On plus side, outstanding concierge level hospitality support. super great people running the operations.
January 7, 2013
Rated 5 out of 5 by txrw Great Hotel, great location
We had a great stay and really enjoyed this hotel. It is walking distance to Disneyland and there are some great restaurants within walking distance.
The staff was great especially Monica, reservation mgr, who helped me straighten out a mistake I had made with our reservation . We also spent our downtime in the pool and the club lounge which both were in great shape.
July 14, 2013
Rated 4 out of 5 by McGyver Stunning Performance
Both Naz and Roy at the Lounge are extreme in their insistence they remember our names and address us the same. Helpful, friendly courteous. It is like family when we visit. the front desk and maids asking if there is anything they can do to make our stay more memorable. Tops in our mind. The management should feel fortunate they have such high caliber of employees.
September 23, 2013
Rated 2 out of 5 by SC99 Front Desk Staff Rude to My Family
I am a Platinum Member and when I travel with my family I have my wife and boys check in while I still go to meetings and run errands and never have a problem
This stay however the woman at the front desk decided it was her job to ruin our stay before we even checked in. She was just very rude and unhelpful and she even told my wife she would not have Club Level access until I came and saw her - seriously???
First of all it was already past the time that they have snacks in the evening so whats the big deal. Second she gave us one King bed when we reserved two Queens because we had our boys with us - she well your profile says King and my wife said well our reservation says two Queens - not the type of service I have come to expect from Starwood and why it is even necessary for some one to be that rude at check in is beyond me - I know that this person was just one rotten apple in the bunch but it should never happen.
October 23, 2013
Rated 2 out of 5 by 91390 Good location
Last time we stayed there, we had better service and had a room on a floor for SPG members. This time we had a room on a low level overlooking the roof and front street. They wouldn't accommodate a late checkout, even though we are SPG gold members. Air conditioner wouldn't go below 72, and it didn't feel like 72 in the room. I would recommend it for its location.
October 11, 2013
Rated 4 out of 5 by Pontellier inexpensive, well loctaed
Good tip is to stay on the upper floors with view of fireworks; request it. Nearby restaraunts on Katella like PF Changs and Cheesecake and CPK. City sponsored bus that takes you to Disney is supposed to pick up every 20 minutes but I found it to be very unreliable. Service in the adjoinging restaraunt is friendly and efficient food is ok-good but nothing special.
October 24, 2012
Rated 3 out of 5 by Deli45 Wifi and Parking too expensive
Overall, the hotel was fine; clean with good amenities available. It was in the perfect location for us to reach both the anaheim convention center and Disneyland. Unfortunately the parking was $16 per day self park. The majoritiy of hotels in the area offer free wifi but this one charged $10 per day! We paid for only 1 day of wifi because the service was so bad.
August 8, 2013
Rated 5 out of 5 by REA55 This Hotel is very inviting
Everyone was very courteous and attentive. The rooms were nice and comfortable. They really went the extra mile for my stay. Thank you!
July 8, 2014
Rated 4 out of 5 by n6gold 'Functional' hotel close to Disneyland
Rooms - clean, but somewhat basic. Bathroom arrangement unusual. Shower head too low for 6 foot-er. Tiny wardrobe
Club lounge - tiny, too many kids at times, but staff were great and quality of food and drink good
June 25, 2014
Rated 3 out of 5 by sam79 Great location and facilities, but could be better
Overall, our stay was fine. Proximity to DIsneyland was our main reason for staying here. Our room was good and the Sheraton Lounge staff was great.
However, the hotel put us on a non-Platinum floor, despite my status. They also did not give us proper access to the lounge and we had to ask for it. Also, the hotel valets drove aggresively in the parking lots.
October 9, 2012
Rated 1 out of 5 by Accessdenied8 How many room keys does it take
We've been locked out of the building parking lot and are room multiple times each and every day. A 4 night stay has given us more time at the front desk than Disneyland and are room we are very frustrated. We had to get new keys this before going to breakfast the over and under is how many keys today. Overall the hotel is clean, convenient, and offers a lot.
October 20, 2012
Rated 4 out of 5 by DIsappointedinAnaheim Stay Here
There are two Sheraton hotels in Anaheim. This one and a filthy one. Do yourself a favor and stay here. We didn't and tried the other one first. We eventually ended up here as the other hotel was so dirty. The staff at this hotel were very accommodating and looked after us when we arrived. It was clean, and you can see the Disney fireworks from your balcony.
August 25, 2013
Rated 3 out of 5 by hnguyen61 Club Romm
the hotel was nice and clean staff was friendly. I booked the club room but the room is small nothing special, the club room is so small had only 4 tables some guests had to stand and eat it was to crowded breakfast food was not so many selections only some pasties and breads no hot food. it was bad compare to other Sheration hotel and below my expectations.
April 2, 2013
Rated 4 out of 5 by Troy808 Downgraded from previous stays...
We have stayed at this hotel numerous times. However, the property is aging. The carpet is wrinkling and bunching. The shower drain was so clogged that the water backed up to three-four inches high in the tub.
Low rating for "SPG Recognition" as we were not greeted as Gold members, and I had to go back to the front desk to inquire about membership benefits (Welcome gift, late check-out). The staffer that checked us in was not the friendliest.
The room we were "upgraded" to was Room 1216. DD NOT EVER STAY IN THIS ROOM. It is directly under the Club Room on the 14th floor, and from early in the morning as they are setting up and people are getting in and out it is NOISY. Things being banged around, chairs being moved (dragged) across the floor, balcony doors being opened and shut, etc.
Still a great pool for a property of this size.
The one shining thing about this property is the Club Room, and Sandra in the morning, and Naz in the evening. They are both fantastic.
We will stay there again mainly for the Club Room, and the proximity to Disneyland, but it is becoming iffy.
June 24, 2014
Rated 5 out of 5 by Robin001 Great hotel
This is a fantastic hotel that is affordable yet luxurious. It is also in walking distance of Disney Land which was very important for us. I highly recommend and will return to the Sheraton on our next visit to Anaheim. We had been traveling for two weeks in california when we arrived and the Sheraton had first decent bed so we could get a good night sleep.
September 9, 2012
Rated 4 out of 5 by csb31 Needed New Room
Upon checking in I got to my room to realize that it was filled with cigarette smoke from the room next door, I went back to the front desk to get my room switched and without hesitation the gentleman took care of my request. Everything worked out and I had a great stay. The new room was nice, overlooked the firework display of Disneyland and all was well.
July 15, 2013
Rated 5 out of 5 by Texasken All sorts of extras
This hotel is an easy walk to Disneyland. But it offers quite a bit of extra amenities. The gym is new with great equipment. The pool is clean and landscaping around it great. I have had pool views from my balcony as well as "park views". Both are excellent. The lounge in the Club level is a great fast breakfast and the reception at night is a great extra.
February 17, 2013
Rated 4 out of 5 by TexasT2 Convention Center Location
My stay was excellent. The staff was very courteous and helpful. The proximity to the Convention Center and Disney was great. I would definitely recommend this Sheraton for family fun or business travel associated with the Convention Center.
June 16, 2014
Rated 5 out of 5 by DnChuck Welcoming Staff
During our stay, the housekeepers were wonderful. Not just the work in the room but they always acknowledged our presence and wished us well. I was getting ice one morning and one came up to me and asked if she could help. It was a great experience that made us feel like they appreciated our being there, not just as clients but as friends.
March 17, 2014
Rated 4 out of 5 by Lucky13Girl Great Location
The staff are all very helpful, friendly and professional. We enjoyed our stay so close/easy access to Downtown Disney - We didn't get to see fireworks (but were told we could if Disney had a show), we did however see the World of Color at California Adventure. Anyway, balcony was nice to relax and watch life go by. Would definitely stay here again.
December 4, 2013
Rated 5 out of 5 by Scott328 Great Hotel
This hotel is absolutely great. We have nothing bad to say about it. The staff and Hillary went above and beyond to make our trip perfect and for us to feel special. Very close to Disneyland, great pool, great food, nice rooms. Loved the view of the nightly Disneyland fireworks! Will stay here next visit!
May 12, 2014
Rated 5 out of 5 by KennyQ Short but Sweet stay!
My wife and I were there for just one night, but it was very relaxing and very comfortable. The room was just right.
July 6, 2014
Rated 5 out of 5 by Hawaii54 This hotel caters to their guests
The look and feel of the hotel was beyond my expectations.. The layout of the walk areas and surrounding plants gave it a very tropical feel. The room was very comfortable & surprising was that the water bottles on the desk were complimentary.. Now that is a plus!!! Top this off was the food provided for the conference.. Scrumptously delicious!!!!
July 15, 2013
Rated 5 out of 5 by JimBarb Very Relaxing
Hard to believe that DisneyLand is less than a mile away. The hotel was filled with happy families (ie screaming children) and I hardly noticed. The rooms were quiet and comfortable and the hallways quiet. I came for business purposes and will stay here agaon.
June 5, 2014
Rated 4 out of 5 by Meli Great choice
I initially booked a hotel across the street from Disneyland and later decided on the Sheraton. What a great choice! My family visiting from OH & TN enjoyed the hotel very much. I requested a view of Disneyland for the fireworks and wasn't disappointed. Great room and loved that there was Starbucks coffee. Will definitely choose this hotel again.
June 24, 2013
Rated 5 out of 5 by iReview Excellent Service and Food Quality
I am the event chair of the conference hosted at the hotel.
I'm greatly impressed with the service of the hotel staff. Everyone was very accommodating and would even remember small things about each guest that made our stay pleasant.
I also received compliments regarding the food. I very much enjoyed the taste and quality of the meals served.
November 7, 2013
Rated 5 out of 5 by Rita754 Excellent Customer Service
I just returned from a 3 day conference at the Sheraton at The Park in Anaheim, CA. The hotel was outstanding! The rooms were very modern and comfortable and the bed was so cozy that made me want to stay in it all day long. The hotel staff were so accommodating and kind. I would most definitely recommend this hotel and will be coming back soon.
October 23, 2013
Rated 5 out of 5 by TDM39 So Accomodating!
My husband, young child, and I stay here at least twice a year. Our last visit the front desk person was not friendly, had a harsh tone and made us feel like we were an inconvenience to her day. This was the first time we had experienced shoddy treatment from this particular sheraton. I am happy to report the top notch front desk staffers are back! This visit, I did not have my husband, but came with 3 kids ranging from 5 to 12. We were a little early and Dylan at the front desk was very helpful in getting us into an open room with all my specifications. He thanked me for being a loyal and repeat customer. He ensured I had all the help I needed to get myself, the kids and all our belongings in the room at the same time. Sandra in the club lounge is always friendly and efficient and has a kind word for everyone no matter what the age. AND the hallways are NOT filled with the sound of thundering feet or excited voices at all hours of the day.
December 27, 2012
Rated 4 out of 5 by Brad88 Mold in room
There was mold around the HVAC register in the main portion of the room and the bathroom had mold along the ceiling. I believe they need better airflow. This was not a big deal to me; but I realize some guests may not be happy with this kind of stuff because of the fear of toxic mold. Other than that, the room was very clean and comfortable.
October 25, 2013