Rated 4 out of 5 by Rotttot Disappointing with wi-fi
In this day in age, technology is a driving force and you can pretty much go anywhere and have free access to the Internet but not at the Sheraton. For the price of the room, parking fees, I feel that a business trip/conference held at this facility you should not have to pay for Internet. It was very disappointing to pay Internet but next door at Hooter it's free! If I wasn't conducting business and it was pleasure I wouldn't have mind so much.
October 19, 2012
Rated 2 out of 5 by pegg2002 Over rated and really needs help.
The staff was friendly but my toilet clogged up and my tub would not drain. Asked for the toilet to be fixed and the guy came with a stopper in a plastic bag, fixed the toilet but left the liquid mess. I took a shower and the tub took over an hour to drain.
I ordered room service and the food was almost inedible and over priced. I also had to go downstairs to use the internet even though I paid $14.95 because the wireless reception was so poor.
July 21, 2012
Rated 4 out of 5 by aslms2014 Great location
Perfect location if you are attending an event at the Phoenix Convention Center. It's an easy walk to the convention center and there are restaurants and shops across the street so there are plenty of dining options.
April 9, 2014
Rated 4 out of 5 by pikejo Good place to stay
I have stayed at this hotel for most of February. The rooms are comfortable and the fitness center is very good. My only recommendation is the staff apparently has no visibility into how long I have stayed or the fact I have many future stays booked. I would think the manager would be keenly interested in someone like myself that is a frequent guest. The restaurant staff has started to remember me and now acknowledges me in the mornings.
February 28, 2012
Rated 3 out of 5 by kjmwc1 Sheraton Downtown Phoenix
Very slow to check in. A line of people waiting and only 2 staff checking people in. The room was "nice". The carpet seemed a bit dirty. The most annoying part of the stay however was the smells that came through the heating system in the middle of the night. Both nights I stayed I was woken by the smell of what may have been bacon cooking and then an oil/gas odor. Most unpleasant. I won't be staying there again.
January 23, 2014
Rated 4 out of 5 by MsNABA Dinner served by Matt C
On June 16th we had the pleasure of dining in the restaurant. Our sever for the evening was Matt C. We found his knowledge of the menu, patience with taking our orders, (we were preoccupied with catching up and not much with our dinner selection) his suggestions and engaging personality made our dining experience a pleasure. Matt provided excellent client service and we wanted to acknowledge that he served us with distinction. Thank you
June 30, 2012
Rated 5 out of 5 by Jo14 The staff is outstanding
We ate several meals in the restaurant and the food was delicious and the presentation was lovely. All the wait staff worked really hard as it was very busy at meal time. The young man behind the bar during the day was excellent and everyone working during the dinner hour was great.
The lobby was always spotless and tidy. The washrooms on the second and third floors where all the functions took place were spotless all the time.
December 10, 2013
Rated 4 out of 5 by Businessman1 Nice stay
Room was great. Clean and very comfortable. The staff was very helpful if I had any questions. The common areas such as the lobby lounge were comfortable and well appointed. They were conducive to a relaxed, casual atmosphere. As I was there on business all of my meals and activities were away from the hotel and also could not take advantage of other amenities such as the pool, spa or fitness center. Overall was a very nice experience.
October 17, 2012
Rated 3 out of 5 by Buffy59 Meeting all customers preferences
A group of men in our party were asked to leave the very far end of pool where they were smoking cigars in celebration. Asked to go to the Valet parking lot.....not good atmosphere I must add, but when they got to the "designated" smoking area....there were not enough chairs....only 4 I believe and the table had the same sticky spill on it for days. If allowed to stay on 4th floor pool level...cocktails would have been purchased also.
April 29, 2013
Rated 3 out of 5 by mary10 Hotel needs to pay attention to guests
Room was not cleaned and when I called down to inquire, I was told that they didn't know but that they would send someone at that time (8:30pm) if I wanted. It was too late to start waiting for someone to come up. Also, I went down the night before my check out to make sure everything was done and I wouldn't have to stop at the desk in the morning and it was not taken care of in addition to charges that were incorrect on my bill.
January 30, 2013
Rated 5 out of 5 by Terri Excellent customer service
The purpose of this review is to recognize and acknowledge the excellent customer service that I received from a housekeeper named 'Ban'. She was the happiest and most helpful hotel employee I have ever met. The Sheraton should recognize her excellence as being a unique and beautiful attribute. Ban obviously loves her job and I would go back to the Phoenix downtown Sheraton and stay in room # 2210 again just to visit with her.
May 8, 2013
Rated 3 out of 5 by PicArizona Visiting during Phoenix COmicon
Had a great time at the phoenix comicon and the check in staff was lovely. The room size for a 4 person room was a little small but the bathrooms was large. Parking was problematic and after 11 even valet parking would not respond when all other parking was taken. Night desk staff seemed impatient end even a little unhappy to be serving me. the hotel is beautiful. Great pool, bar and fitness center. Overall a good experience.
May 29, 2013
Rated 4 out of 5 by John Stay
The hotel is very nice and the people are very nice. Problems:
1. Better food is needed in the Club
2. No car rental service - a must for the location
3. Location, Location, Location. I would not recommend to any one that they have a meeting at the convention center. There is absolutely nothing around it. $50.00 cab fare to a good restaurant. No shopping. It is truly sad that you have invested so much in such a poor location.
May 6, 2013
Rated 4 out of 5 by DubbleD Bath room suprise
This is one of the best hotel I have stayed in on my business travel. I was surprised when I found that the shower curtain was unclean with small blood stains on it, I sure it was just over look because of a quick room turn. I must say I still will stay next visit. This is still a top hotel.
March 23, 2014
Rated 3 out of 5 by DEO2014 Room not clean
Unfortunately, there was left over trash from on the credenza. This made me wonder what else got missed by the housekeeping staff. The facility is nice and was a good meeting location.
April 7, 2014
Rated 3 out of 5 by Jackie38 A few things need attended to
The room was OK, but did not have the materials provided that the rooms provide for maid service, room service, green service, TV stations, etc. The clock was so complicated I could not set it properly. So had to use automated wake up call. No matter what I did or how I asked, every morning I would get THREE calls with no option to shut them up on the first call.
February 20, 2014
Rated 4 out of 5 by Jessi Great Hotel Space - A Bit More Atmosphere
I recently stayed at the Sheraton Downtown Phoenix for a one night business trip. Upon arriving, I immediately had a positive experience with the front desk Associate, who was both polite and efficient. I didn't arrive until after midnight, and appreciated her conscientiousness of the time and speedy check-in, while still covering all the details of the hotel.
The next day, I worked from the hotel for quite some time, where both the internet seed and room service food were great.
My only complaint is that the overall facility lacked atmosphere and unique personality. I would have loved if there was a good spot outside to briefly relax or work so that I wouldn't have been cooped up all day in my hotel room. I also patronized the District bar in the evening, while food and drinks were good, the bartenders lacked the personality and attention I expected as a traveler.
August 19, 2013
Rated 4 out of 5 by xd675x Dealer meeting
I recently stayed in this hotel for a Polaris dealer meeting. The hotel is one of the premier hotels in the area and it shows. The only downfall (as is with all hotels like this) the internet speed is unacceptable (and cost $14 a day). I'd like to think with the cost of the room (higher than most) and today's technology demands, there would be no internet issues and cost should be factored into the price of the room.
March 11, 2013
Rated 5 out of 5 by Barb2632 Attended a conference in the hotel
My stay was great. The room was very comfortable. The hotel is close to the airport and downtown activities. The staff was very accomodating and customer service oriented. I would stay here again if I get back to Phoenix.
April 1, 2014
Rated 5 out of 5 by Christina1970 I would give Sheraton Downtown Phoenix an A+
My daughter and I were blessed to be staying at the Sheraton Downtown Phoenix for the National Origami Owl Convention. The Staff, the rooms, the location to the Phoenix Convention Center and the amenities available at the Sheraton are absolutely A+. We would, without a doubt stay at the Sheraton again and we will definitely see you for next year's Convention. Thank you for providing us with an OWLmazing experience ♥
July 15, 2013
Rated 5 out of 5 by JanetW14 This hotel was great
Very clean and friendly. In a great location. Staff very helpful and friendly.
April 14, 2014
Rated 5 out of 5 by skaterro Recent meeting
I was just speaking to my manager and we both agreed that we will definately hold another meeting at the Sheraton Downtown Phoenix...
April 10, 2014
Rated 4 out of 5 by NinjaHinja Great hotel, but problems with airport shuttle service
Stayed at the Sheraton Downtown Phoenix for a conference, and it was very comfortable. The hotel appears modern and new, and the amenities were excellent. The only problem I had was with the airport shuttle service. Multiple staff at the hotel assured me that the shuttle picks up guests as early as 6 am to take them to Phoenix Sky Harbor. When my shuttle failed to arrive at 6:15 am, the valet attempted to arrange to have a town car take me to the airport for the discounted shuttle price (12 dollars). After the valet and town car driver both "bad-mouthed" each other to me, the town car driver indicated to me that the shuttle does not pick up until 7 am on weekends (I left Phoenix on a Saturday). Had I waited for the shuttle to arrive, I would have missed my plane. The hotel staff needs to communicate accurate information to guests in order to prevent these types of mix-ups.
April 22, 2013
Rated 2 out of 5 by ANAmember1 Restaurant and Room
We arrived late and hungry. We went to the hotel restaurant and the meal took well over two hours. The waiter was flighty and seem to forget about us. The food portions were tiny so of course we went to bed even more tired and hungry.
The iron in the hotel room had some sort of residue therefore when I was ironing, black gummy residue came off and ruined my blouse.
February 8, 2014
Rated 3 out of 5 by fuse Inconvineient
I have stayed at many Sheraton hotels and this one is inconvenient. Staff should do a better job of communicating policies and elevator procedures (you need your room key to get to any floor, so don"t get locked out of your room- it takes 10 min. for them to arrive).
Also, it took a long time to hail local taxis because cabs don't frequent the hotel. Your most reliable options are the limos or hotel shuttle.
March 4, 2013
Rated 4 out of 5 by Treat2013 Nice Hotel
The only thing that made this a terrible stay was the internet usage. not everyone has a credit card that has no limit! Even the lesser Hotels have this option available at no additional cost. For this reason is why I decided not to stay at the Sheraton Hotel. It has been awhile so I simply forgot. It was great that the conference was hosted by your Hotel, the facilities are great it is just Wi-Fi issue.
October 18, 2013
Rated 3 out of 5 by GIRN Inconvenient for two business women together
Room was not designed for 2 women attending business sessions. The long mirror by closets could not be used for make up/hair. Had to bring out small mirror to desk area for make up and crawl under desk to find outlet for curling iron. Very inconvenient.
Had to move table for plug- ins for phones/iPads/Kindle.
Very inconvenient. 3 coffee packs left in room so each got 1 1/2 cups of coffee in the morning.
May 29, 2012
Rated 5 out of 5 by JackT All Things Good
Great bellman & check-in/check-out help; friendly bellhop & limo service& directions, Truly great food, reasonable restaurant prices (especially the $9 for anything on the lunch menu). Loved saving $5 each night for coupons useable for the restaurant (esp as We generally go green & do wish for fresh towels nor room make-up anyhow).
Restaurant service very attentive & helpful for avoiding salt-added food.
May 15, 2012
Rated 5 out of 5 by Marie The hotel exceeded my expectations!!
The hotel and staff went out of their way to meet and exceed my expectations. I would recommend this hotel to anyone who wants to be treated like family. I have always steered away from Sheraton but will definitely be looking at them as a first choice. Kudos to the employees because they can make or break the experience.
Thanks to all those employees I came in contact with. The restaurant was fantastic.
April 2, 2013
Rated 2 out of 5 by cnw13 customer service needs help
The staff was unable to answer any questions regarding transportation to the airport, amenities, their restaurant, etc. Beyond this, the had an overall negative attitude about providing service. Additionally, the did not offer standard complimentary accommodations such as in room wifi or breakfast that should be included in a high price room. The room was however very comfortable and the gym was 5 star.
February 14, 2013