Rated 3 out of 5 by Pwmc Rooms need to be sprayed
Was not happy to see bugs in the bed. The staff was great and moved us to another room but I still had a hard time sleeping thinking about it.
October 2, 2013
Rated 4 out of 5 by tltanner Assistant to the Chief
Everyone was extremly helpful and nice. Except for the blonde hair bartender at the pool. Other than that the staff was great. The food was awesome and the rooms were clean. I stayed a week. I loved the property. So comfortable.
September 16, 2013
Rated 3 out of 5 by BrOJ rude
A $50 hold was put on my credit card, this was not my first stay, it's a corporate account and the staffer at the front desk was rude when I asked about it. If it were up to me I would never stay here again but my work books my rooms. The rooms were great but the fridge is too small.
August 26, 2013
Rated 5 out of 5 by Colorado19 Excellent stay. Kids really enjoyed the pool
We really enjoyed our stay at this hotel. The Club Lounge was great with beautiful views. The staff was friendly and courteous to me and my children and accommodated all our needs. The kids had a great time at the outdoor terrace pool. I just wish that the bar had been open so I could have order some juice while I was there.
July 22, 2013
Rated 4 out of 5 by KBoSmack Great overnight stop
My wife & I were in town for a charity event at the Downtown Sheraton. The room was very nice and the staff provided excellent service. I recommend getting a room on the "Club Level". You'll end up spending the same amount on incidentals as you will on the upgrade.
August 26, 2013
Rated 2 out of 5 by Dennis This hotel is a great location when attending events downtown.
Check-in did not have a platinum/gold desk. I was not offered a gold gift at checkin. Hotel is clearly understaffed and maintenance is not up to par. One elevator did not work the whole time. Room service was late but the food was great. Club lounge staff was excellent. Room had stains on furnature and really looked run down.
June 2, 2013
Rated 4 out of 5 by CPI2013attendee CPI 2013 Conference
Room was very nice, but disappointed that free WIFI is not provided in the rooms. Also, restaurant service was slow and food overpriced.
September 26, 2013
Rated 4 out of 5 by GaryC10 Over charged
Had reservations for 5 days and at check in We told them we would just need 3 days as plans had changed. At check out they allowed us to check out 2 days early but still charged us for 4 days. We had 3 rooms total and it just didnt seem right. We have been SPG members for several years and that did not help with the issue at hand.
December 30, 2012
Rated 3 out of 5 by debo70 dissappointed!
The pool was small. Meal in restaurant was not liking to 3 out of 5 people and no accomodation was made for this. When third person arrived she was not given a room key even though the desk was notified upon my arrival she would be coming. This stay did not meet my expectations. The exception was the maid service. They were great!
May 29, 2012
Rated 5 out of 5 by Danny54 Wow! What a great place.
I was down there in Phoenix for the FHETS event. Your facility, your staff, and your rooms were very nice. The food was top notch and the location was perfect for many things downtown.
September 16, 2013
Rated 5 out of 5 by FlyIntl Super Service and a Great Room
I arrived early and Sarah (Front Desk) checked me in, told me about the hotel features and was off to my room to drop my bags and head out to all day meetings.
Gym/fitness center is large, has many/variety of aerobic machines, decent weight machines and an outdoor lap pool.
Decent sized suite with 2 TV and Bose music system.
March 14, 2013
Rated 4 out of 5 by OkieinPheonix Sheraton Phoenix downtown
The hotel was very nice, the rooms were comfortable and large. We were there for a 1500+ person conference, exclusively in the hotel facilities The staff was extremely courteous and helpful. I particularly liked the option to waive room cleaning in return for SPG rewards points.
August 9, 2013
Rated 4 out of 5 by PBstlrs1 One issue
Excellent room, excellent stay/staff/etc....my only issue that would most likely prevent me from staying again is the fact there was not a microwave in the room, yes something so minute would do that, it's the point. Like airlines now charging for a carryon (some do) you charge for a microwave, that is beyond stupid and greedy.
December 13, 2012
Rated 5 out of 5 by Danni2010 Overall Great Stay
I stayed at the Sheraton downtown for a work event and was very impressed but the helpfullness of the staff. Everyone was warm and friendly and always helped me in whatever way they could. I also hosted a work even in the Oculus and it was beautiful. LeAnn was a doll to work with. Would stay here again for business or pleasure.
September 24, 2012
Rated 5 out of 5 by NorIdaSpud All around great hotel!
This place was amazing. Everything from the time I entered the beautiful lobby to the amazing room and the helpful and courteous staff. 5 stars all the way. In a great part of town with many great restaurants and shops within walking distance. Thank you so much for making my first impression of Phoenix a great one to remember.
January 24, 2013
Rated 5 out of 5 by RosyBusiness Met all of our expectations
The staff was very friendly, and the facility was excellent. We enjoyed our business conference and luncheons we had at the on site restaurant. I would highly recommend this Hotel to any of my business contacts. We even had a Starbucks cafe on site. Again, great hospitality. Good job everyone!
July 24, 2013
Rated 4 out of 5 by saphire27 Needs Improvements
My room was not cleaned properly. I asked the front desk on Thursday to please have my room vacuumed. I requested that take place on Friday morning. I expected my room linens to be changed on Friday as well. I left the hotel to attend a meeting at the convention center, when I returned my room was not clean nor vacuumed. I again asked the front desk that evening to have this done on Saturday since i was tired, the linen was changed but the floor was never vacuumed.
Housekeeping did picked up 1 piece of paper from the floor, however, they left the M & M candies and the other paper was still there. The piece of paper they picked up was very visible, the other paper & candy were on the side of the chair. When I departed the room had never been vacuumed. I felt I had not been given the quality stay I deserved. I will return to Phoenix, In the future if I am a guest, I will request to view the room to ensure cleanliness. Your brand is credible, make your employees the same.
June 4, 2013
Rated 3 out of 5 by expectedmore Staff
Despite giving feedback that service did not meet expectations, no change was made. My room service was late, cold and portions inedible. When I called to explain, response was let me look into that ... The clerk who checked me out of the hotel was not friendly. Even when I pointed this out, she did not acknowledge statement.
September 17, 2012
Rated 1 out of 5 by NotaSheratonFan No responsibility? That's the Sheraton way.
After each of my calls to security, there was no responsibility for the outrageous noise outside of my room at 3:30 am. "We have a three strikes and you're out policy". So as long as the noise complaints are less than 3 days long, you are good at the Sheraton.
Too bad, so sad. Don't expect a good night rest. Fine for prom.
March 10, 2013
Rated 5 out of 5 by Shelbydozer Quality Experience
Everything about my stay was excellent ... with the exception of the size of the room. This was supposed to be an SPG Preferred upgrade (maybe the woman at the desk made a mistake), but the room was super small with 2 double beds. Maybe that's all the had left. :-/ Either way, the other aspects of my stay were excellent.
January 18, 2013
Rated 5 out of 5 by Dave Bed mattress needed replacement
The mattress needed to be replaced. There was a definite sag on both sides where one would sit on the edge of the bed. This detracted from the general room comfort.
On a positive note, I had an outstanding steak dinner at a very fair price in the hotel restaurant. I can highly recommend the New York steak dinner.
February 27, 2013
Rated 5 out of 5 by GEE888 Quiet, Safe and Accessible to Everything.
I must say the downtown Sheraton met my expectations and more. Since I was travelling alone I was a bit anxious, but this hotel put me at ease immediately with their friendly service, room upgrade, great concierge, and its other many ammenities. Try their wonderful restaurant District-you will have a great meal!
August 4, 2012
Rated 4 out of 5 by Gradstudent Phoenix Sheraton
Wonderful hotel with very attentive staff. I did not use all the features, but it is nice to have them available for next time. I was in town to attend classes at ASU Downtown campus and this hotel is perfectly located.
August 29, 2013
Rated 4 out of 5 by Green12345 enjoyed my stay!!!
the building was beautiful, the room was clean and comfortable. The meals that were provided by the hotel as part of my stay with Wells Fargo were fantastic, loved the oatmeal for breakfast!! The people were professional and helpful!! really nice location close to everything downtown!! thnks!!!
June 23, 2013
Rated 5 out of 5 by Gemini14 Very relaxing
We had a great time. Everyone at the hotel were very helpful & very nice.
September 27, 2013
Rated 5 out of 5 by BestMOM This hotel has the most friendly staff and always will to help.
All staff spoke in passing. Great service. Food was always fantastic. Room service was delvered quickly and food and service and commincation with the ordering was the best ever. Everyone always willing to help and take the time to be very nice and helpful. Great job to all staff, it was greatly appreciated.
September 13, 2012
Rated 5 out of 5 by RAINC THIS HOTEL IS AWESOME!
I ABSOLUTELY LOVED STAYING AT THE HOTEL, I DIDN'T GET TO CHECK OUT THE POOL WHICH I REALLY WANTED TO BUT MY OVERALL STAY WAS EXCELLENT! I HAD A LITTLE BIT OF TROUBLE WITH MY ROOM ONE NIGHT TO NO FAULT OF THE HOTEL BUT THE STAFF WERE ON TOP OF IT AND MADE MY NIGHT AWESOME! THANK YOU FOR YOUR EXCELLENCE!!!
March 29, 2013
Rated 5 out of 5 by Chas37 Great Experience
This is my favorite hotel in the US. I travel for a living and stay in many hotels/motels. This property is consistently professional, clean and really cares about their guest's comfort and needs. Truly amazing. It is the staff, for me, that makes the difference. I don't think you can find much better.
April 16, 2013
Rated 3 out of 5 by WI2252 Customer service was lacking
I have several issues with this hotel. First, my luggage was "delayed" when I arrived and was delivered to the hotel later that night. Although I called several times to request that they notify me when it arrived, they never called or left a message on my room phone like they said they would. I had to call the next morning at 630am only to be told they did not have my bag. Except when I asked them to double check, and oh, they did have it! Also, my roomate and I asked specificially that I pay for the first three nights and she pay for the last night...they split the room rate for each night between us anyway and we had to have this corrected off of our credit cards. On Saturday they did not come to clean our room, and by 4pm we called to request that they please come...finally an hour later they came to clean. On a positive note, the room service people were friendly and efficient and the food was great both in the room and at the restaurant. Another nice thing was the comfy beds.
October 31, 2012
Rated 5 out of 5 by Ernie5 A very comfortable stay.
My stay at this hotel was very comfortable from the room accommodations to the food and services. They pay attention to the details.
September 17, 2013