Rated 4 out of 5 by brings nice hotel
The hotel was clean and neat. The staff was nice but did not follow thru on promotional offer that I had which included 2 coke beverages that was never bought to my room as promised. Actually the promotion would have been overlooked entirely had I not asked about it
July 1, 2014
Rated 5 out of 5 by KimH16 The experience was very good...
Very nice hotel, met all of our needs, kind and professional staff. Valet parking was a great service and their staff was very helpful. The view from the room was very nice, it overlooked the water, Also, the room was very clean. We came to Norfolk for a family event.. The hotel added to our comfort and ease of getting to and from our events with the downtown location. Thank you.
August 7, 2013
Rated 2 out of 5 by Psydney Stayed here many times - let me down this time
Although I was on the club floor, and I've stayed on many floors and various types of rooms in this hotel, this was by far the worst room and noisiest night. I could hear phone calls and conversations in adjoining rooms and there was "action" in the hall until after 4 AM. Not my best nights sleep.... I will have to carefully consider my dedication to this property in the future.
July 13, 2013
Rated 5 out of 5 by jerry99999 Great location on the water
The Sheraton Norfolk Waterside was in the perfect location for our vacation with easy access to the waterfront, boat tours of the harbor and Norfolk Naval Base, the Nauticus museum and Battleship Wisconsin, and nearby restaurants.
July 8, 2014
Rated 5 out of 5 by Lorry1 I couldn't have been happier!!
Clean, comfortable beds, excellent and professional staff. I left behind all my valuable jewelry (gold,diamonds,etc) on the nightstand when I checked out. When I got home 9 hours later, I realized I left it behind. Talk about honesty, the maid returned all my jewelry to the head of housekeeping, who then was able to return it to me. Outstanding service,.....just outstanding!!!!
October 16, 2012
Rated 2 out of 5 by CarlJ Never Again
Was treating my wife a night out for our anniversary. Booked a room on the water and was reassured that the room would be ready for a 1:30 check in. We were catching a dinner cruse at 3:30 and needed the room to get ready. When we arrived, room was not ready and would be another hour or two. could not wait so they had to put us in a room with a wonderful view of the building next-stores roof. The Bathroom toilets seat was broken, there was a sticky substance on the bathroom floor. The sheets on the bed were dirty and the bottom sheet was not even a fitted sheet. They just used the top sheet to cover the mattress so half way trough the night your sleeping on bare mattress. you would figure at $180 a night they could afford the correct sheets on the bed.
They AC unit in the room sounded like it was going to fall apart at any minute.
I would have expected this kind of room at an Econo lodge and not a Sheraton.
May 6, 2013
Rated 3 out of 5 by Mousewoman Good location
Really liked the location. Condition of hotel is average. It does not look like it is being kept up very well. Staff is polite and courteous.
July 21, 2014
Rated 5 out of 5 by LOUIE Hotel easily accomodated our large group.
We enjoyed the Wisc. Reunion. The layout of the Hotel made it easy for everyone to enjoy all the functions.
Staff in all areas went out of their way to make all of us comfortable.
Our only small complaint was that there was not a small fridge in the room. Not a big deal but we did miss not having one.Thanks for making this Reunion a huge success. Mr. & Mrs. L.J. Fourney
July 25, 2012
Rated 1 out of 5 by Norfolksheratonstunk Terrible Experience
One of the worse Starwood properties I've stayed at.
1. Dinner at the hotel restaurant - service was slow. Waiter was clueless, and the crab mac & cheese tasted like cardboard.
2. No wifi available in the guest room. Only Internet access was via an Ethernet cable plug, which was not located anywhere near the desk. Where was the port? Why behind the bed, of course!
May 26, 2012
Rated 3 out of 5 by gusr Rooms are fine...but view needs to be disclosed
The renovated rooms are nice for the price. But the bathroom was missing a drain plug in both the sink and tub. But our 'Deluxe Harbor View' on the Club level was looking an industrial ship yard and crane...not exactly a premium view. Also, the club itself was nice but the breakfast was a joke. Cold microwave biscuit, toast and fruit. The staff was very friendly.
March 25, 2013
Rated 5 out of 5 by lynn72 This hotel has it all!
My first stay in a SPG hotel. This hotel was in a fantastic location with many attractions within walking distance. Easy access to the parking garage, comfortable, clean rooms. The staff members were friendly, accommodating and met all requests with a smile...not an easy feat on a Memorial Day weekend.
June 4, 2014
Rated 2 out of 5 by sfm36 Needs improvement
Overnight stay when traveling south. One night was enough. Not the cleanest sheraton. First room smelled like an ashtray although establishment is smoke free. Second room found empty liquor bottle under bed. Staff average but do not recognize spg guests. Would not stay here again although restaurant was good with pleasant service. The location is the best part.
July 28, 2012
Rated 3 out of 5 by paula great view bad baths
Very uncomfortable beds and didn't have hot water for our showers in the morning. The staff, especially the restaurant staff were very sweet and pleasant. Great views of the waterfront which was the main reason we stayed there. The beds were too soft for good sleeping, (used to our temperpedic mattresses). No breakfast room service offered on Sunday morning.
February 18, 2013
Rated 5 out of 5 by lexi charge of internet and drink charges in bar
I was shocked when there was a $9.95 per day charge for the internet. My husband and I do alot of traveling and have never been charged an internet fee. Thankfully the desk clerk took the charge off after I complained. My husband and I thought the drink charges in the bar area were quite high, which caused us to go to another restaurant for lunch and dinner.
April 29, 2013
Rated 4 out of 5 by qiwmfkrin12 hotel
hotelwas ok not great location choice for baseball games we played
July 22, 2014
Rated 2 out of 5 by cemb Needs improvement
From very wet carpet, to stained comforters and towel racks "hanging on by one screw", this was not an acceptable stay at all. Housekeeping supervisor did move me to a "club room" but the towel racks were loose at the shower and door area of the bathroom. Staff was very nice
June 12, 2014
Rated 3 out of 5 by Omega Maintenance Staff Unavailable
I was unable to get my television programmed for the satallite channels. After about eight or more calls/attempts efforts went unsuccessful. On the ftrst attempt a security officer was sent to fix the problem. On the next attempt a maintenance man came and still was unsuccessful only never to return or call and inform me if the matter would be resolved.
April 1, 2013
Rated 3 out of 5 by ColleenD Wonderful Water View
Our room was clean and comfortable. The hotel was pleasant and bright and cheery. The restaurant was rather pricy but it had a nice bar area to relax in after traveling.
The staff were all very pleasant and accommodating.
June 29, 2014
Rated 4 out of 5 by Jefferson67 Great Water Feature!
The waterside location is delightful. You can stand on your balcony relaxing while watcingh the ships, boats, paddle boat, naval ships, yachts, or anything else moving along the water.
The rooms are small, but they are comfortable. Beds were sooo comfy. Staff was very accommodating. Nicer than average.
May 26, 2014
Rated 5 out of 5 by Teachasaurus Hotel went above and beyond expectations
We stayed on the 10th floor (club floor) and had dinner in the City Dock restaurant both nights. Our city-view room was spacious, clean and comfortable. The club room was warm and friendly, with a great ocean view and nice breakfasts both days and some great appetizers at Happy Hour. The only thing we were a little confused about was there was no adult beveridges offered to us at the Happy Hour -- we probably would have bought one or two. Our favorite feature was the City Dock Restaurant. Hotel restaurants typically are pretty boring, but this was an exception. The service was excellent, and the food was delicious. We tried a variety of seafood. The she-crab soup was some of the best soup we've ever tasted. Our stay was on a rainy weekend, so we felt lucky to be able just to walk downstairs and have a terrific dinner. All in all, a great weekend getaway experience that exceeded our expectations for comfort, beauty, and great dining.
February 25, 2013
Rated 5 out of 5 by Starwoodandwill Best Kept Secret
Staying at the Sheraton Norfolk is always a memorable experience. The Harbor View rooms are one of the best views in Virginia. It is a hotel that will excite and relax you at the same time! It has some of the most friendly staff of any hotel. We stay there and love exploring the historic districts of Norfolk or the short and easy drive to the Beaches.
August 29, 2012
Rated 5 out of 5 by dunn1 GREAT LOCATION TERRIBLE CLEANING SERVICES
I love this hotel. but when the house keeping came in to clean on the days I was there, (I stayed for 4 days) they made the bed but didn't remove the trash from the room, they didn't remove the dirty towels from the bathroom floor. When I spoke to the front desk they didn't rectify the situation.Other than that the stay was comfortable and enjoyable.
December 3, 2012
Rated 2 out of 5 by JDmechE Slow front desk
There was only 2 people in front of me when I arrived at the hotel at 1130pm. It took over 45 minutes till they got to me. Then the access card did not work after trying to program it 2 times and had to have the hotel's engineer let us in using his master key. Customer service could improve. At least the bed was comfortable and the room was clean.
July 6, 2013
Rated 4 out of 5 by MDCARP Wedding Weekend
We were very pleased with our 2-night stay at the Sheraton Waterside. Our request for a harbor view was granted as our room was on the upper floor with a balcony. Check-in went very smoothly. Staff throughout the hotel were very cheerful and helpful. The concierge quickly found a shuttle to take us in town for dinner and recommended a great seafood restaurant. The room was spotless, bed very comfortable, bath rather tight but clean. We were a little worried that our room was off of the 9th floor elevator lobby; however, we never heard any commotion nor was our sleep ever interrupted by noise. As a retired military member, I was provided a nice discount; and my wife and I received vouchers for the continental breakfast each morning. We upgraded to the buffet for a few dollars more. Although the pool looked very refreshing, we did not have time to enjoy it. We did get to watch a spectacular storm come into the harbor - better than fireworks!
July 5, 2012
Rated 5 out of 5 by TE323 A Nice Getaway
We came to Norfolk to go to the Harrison Opera House and take in the sights of Norfolk. The room was very nice, and the harbor view was excellent. The bed with its soft, plush linens was especially comfortable. The buffet breakfast was just right. The hotel is well located for the restaurants on Granby Street, art galleries, and the Opera House.
May 13, 2013
Rated 5 out of 5 by Gee52 This Hotel Has A Customer For Life!
From the moment I drove up and was warmly greeted and assisted by the parking attendants, to the very efficient checkout process, this kind of pampering was exactly what I needed. I was extremely tired upon arrival, needed a change in accommodations, and those at the front desk quickly took care of everything! I will definitely stay here again!
February 18, 2013
Rated 1 out of 5 by Jonathan28 Unsatisfactory
I was sincerely dissapointed with the accomodations at this Sheraton. The room walls contained spackled and plaster, as well as unpainted (I have pictures, management please contact me). The coffee machine was not working, and it took the staff nearly an hour to provide me with another one. This has been the worst Sheraton I have encountered.
January 20, 2013
Rated 5 out of 5 by spiffey Paul
Parking is aproblem. You make us park far away then we get charged for it.
July 17, 2014
Rated 5 out of 5 by MzJones29 I really love this Hotel
I stayed at the this hotel this past weekend for NSU Homecoming on Nov 1- Nov. 3, 2013. I really enjoyed staying here. The staff was very helpful and very professional. Any question I had, the staff was there to answer. The room was very neat and clean. I will be back to this hotel next year. Thank you for helping me enjoy my stay there.
November 4, 2013
Rated 2 out of 5 by Wishing Expect rudeness from staff
While the room was adequate, the front desk staff was rude and nasty. After contacting the general manager I don't see a change as his attitude was much the same as I experienced from the MOD that treated me like a second class citizen. Balcony that I paid an extra $10.00 for was filthy, but the rest of the room was tidy and comfortable.
October 22, 2013