Rated 1 out of 5 by DisappointedCustomer0 Receptionist were Extremely Poorly Trained
I've stayed at this hotel on various occasions, and I must say that this will be the last time I stay at the Royal Orchid Sheraton Hotel and Towers. I have numerous complaints from all of my friends that I've invited here to Bangkok, Thailand regarding receptionist services and room amenities. I was terribly disappointed with how I was addressed at the reception area, and for a hotel that is a compensating hundreds of guest, you would imagine there'd be more than two receptionist at the counter. The line to check in to the rooms were lengthy and the time it took the receptionist to attend to guest is ludicrous. I think that the reception and general management of the hotel has definitely gone downhill from my last visit. I was so disappointed because I was wanting my friends to have a good experience, and the reflection of service from the hotel was extremely embarrassing. Definitely, will post this on trip advisor and yelp. Poor hotel management overall. Royal Orchid Sheraton Hotels and Towers charge corporate rates, but the service in return is not worth the money! So so disappointed!
January 9, 2013
Rated 5 out of 5 by AZCA12 Great visit at this beautiful hotel.
Stupendous views from our room of the river. Room service quick and well done.
27th floor Lounge, Internet access, Breakfast & Happy Hour terrific deal. Best laundry service we had during our trip.
November 1, 2012
Rated 4 out of 5 by bankthai poor internet service
Why does the hotel take advantage to charge a crazily high price for connecting the Internet. And even I paid for the service, the kid's pool stays out of service completely. Very disappointing!
October 11, 2012
Rated 5 out of 5 by Vivian65 Royal Orchid Sheraton
My husband and I found the hotel staff to be by helpful especially the concierge. Everyone was very attentive. A wonderful hotel to return to in a nice location after a long day out in Bangkok
February 20, 2013
Rated 5 out of 5 by Shobhit Loved staying here.......
The hotel is located in a prime location....free shuttle to the local railway station that takes you straight to the mail shopping mall.
Very clean and tidy, helpful staff......PLESANT STAY!
January 30, 2013
Rated 5 out of 5 by Lulu1 Excellent
I will be back on the 12th August with my family for our third stay at this hotel. This hotel meets all of our needs and expectations and I would highly recommend it. Loved the afternoon tea.
August 4, 2012
Rated 4 out of 5 by Fanino Very central situation!!!
Excellent location near everything worth a visit in Bangkok.
Excellent service.Only for people who like huge hotels.You feel like a number in this hotel.Very luxurious but no cosy-ness.
September 10, 2012
Rated 5 out of 5 by Paul64 Great Hotel
Very impressed with this hotel and the service we received. Would happily recommend it to my family and friends and would be happy to stay here again the next time we are in Bangkok.
February 23, 2013
Rated 5 out of 5 by Eric30 Very special hotel
Great location, good choice of food,salt water pool .Every time when visit Bangkok this hotel is my preferred choice and I am always right. Great service just all is perfect
May 7, 2013
Rated 5 out of 5 by Muzza Fabulous hotel
A short but wonderful stay.The hotel ,room
food and staff were all excellent.We would have no hesitation in recommending you
to others or paying a return visit if ever we
April 25, 2013
Rated 4 out of 5 by junior Nice but too expensive
You charge too much for drinks in the bar and at the pool. At the price you charge for rooms, it is a must, tah internet access should be free all over the hotel included the rooms.
February 2, 2013
Rated 5 out of 5 by hobson A great hotel
We thoroughly enjoyed our stay at the Sheraton. Rooms were excellent and the staff were most courteous, friendly and helpful. Would highly recommend if you are going to Bangkok.
October 18, 2012
Rated 5 out of 5 by APW001 Amazing river views
Well appointed hotel with amazingly helpful staff. What really makes this hotel stand out is the amazing river views from the hotel rooms and restaurants.
June 3, 2013
Rated 5 out of 5 by Polarhunter Outstanding view & location
we were on the 18th fl, but all rooms have a great view of the river. Free (short) boat ride to the train got you to most locations downtown etc.
Tour center kept us busy!
February 25, 2013
Rated 4 out of 5 by Hemal Location
While the place is nicely located near the river, it is further away from multiple dining options, which are a challenge. However, an excellent property and courteous staff.
September 17, 2012
Rated 4 out of 5 by zipzipmomo nice riverview
This is our third stay at the hotel, we enjoy the everchanging riverview while lying on bed. We were surprised when the staff at the swimming pool still recognised my girls.
July 26, 2012
Rated 2 out of 5 by mary good location
we have been a little bit desappinted by the room for a hotel of this category:too small and a little bit old fashionned
very good breakfast and good location nice pools
March 13, 2013
Rated 4 out of 5 by frenchsisters very nice and comfortable hotel by the river
The hotel is comfortable and the staff are nice. Even though the hotel seems a bit isolated from other hotels but the boat transfer makes it convenient to go places.
April 9, 2013
Rated 4 out of 5 by Samerazar The position of the hotel was great
Nice position, clean rooms, fantastic service and much more
August 8, 2013
Rated 5 out of 5 by Mylo Great View & Services
The room and lounge has good views of the Chao Phraya river. Room is spacious. Enjoy the night view very much. I will surely return.
Breakfast by the river. Fabulous!
September 3, 2012
Rated 5 out of 5 by Lynda75 Great Hotel
Very nice hotel. Staff were great.
Hotel room neat and tidy lovely bed to sleep in.Great view from your room. Would highly recommend this hotel.
June 6, 2013
Rated 4 out of 5 by Kaps Hotel has amazing Location
I had a 3 night stay at the hotel with a beautiful view of the river.
Hotel staff and their service were outstanding.
I'm looking forward to stay in this hotel again.
November 2, 2012
Rated 4 out of 5 by Teejuk this hotel next to Chaopraya River
this hotel next to Chaopraya River (good view), they provide 2 pool, also different style restaurant & bar. happy hour package is offer. Boat transfer service is free
August 18, 2012
Rated 5 out of 5 by steve336699 Everything is great
Most impressed is the buffet breakfast. So many choices and very delicious.
The room is comfortable with modern design. View is great, and hotel staffs are helpful.
October 31, 2012
Rated 5 out of 5 by PatandMiri Great location
We really enjoyed the location and facilities at the hotel. The boat ride to the BTS station was marvellous. So was breakfast. We hope to stay with you again soon.
February 23, 2013
Rated 3 out of 5 by techart reasonale price, but decoration outdated
the hotel a bit outdated and old in design, few food selection in the size of this big hotel and very diffiult to find taxi, but price very nice and stuff friendly.
November 29, 2012
Rated 4 out of 5 by ed2713 this hotel has everything you need to stay in bangkok
the hotel was very comfortable and had all the facilities you needed. It was close to all the activities we wanted to do and see and the service was excellent
February 6, 2013
Rated 4 out of 5 by Messerb Great Hotel
My friend was sick - and the hotel did a great job of taking care of her.
The concierge was fantastic, helping us on numerous occasions to book airlines, etc.
September 17, 2012
Rated 5 out of 5 by Bilka My Bangkok Hotel
This is the only hotel I stay in when in Bangkok. The location on the river is wonderful and the facilities are excellent.
I enjoy myself everytime I am here.
November 20, 2012
Rated 5 out of 5 by Julijan SPG Platinum Recognition is exellent
Staff in platinum lodge work profesional and exsellent
Staff shoudl upgarde kay system becouse usulay is needed 3-5x try to start lift for examaple.
September 8, 2012