Rated 2 out of 5 by Roberto6 OVERDUE FOR Makeover
Great Location , we have stayed at the hotel over the past 20 years , it is very tired and needs a complete makeover and money spent on the property, The furniture is old fashioned , big, bulky and uncomfortable(the bed comfort is good)
Staff need direction and better briefing
Pool is OK but service needs improvement
November 21, 2013
Rated 5 out of 5 by Coco Home from home
Once again The Royal Orchid Sheraton, Bangkok came up to our expectations with regard to Staff efficiency, friendliness and service.
My wife and I have stayed in this hotel on numerous occasions, and each time our stay just seems to get better and better.
Thank you all for making our holiday so enjoyable once again.
June 2, 2013
Rated 5 out of 5 by Susan Good location, good staff. Good facility.
I am happy to took this hotel. all of things from the hotel: satisfied.
specially the staff who porterage & arrange taxi stranded outside, with higher temperature, very kind and responsible for hotel clients. Restaurant service are very kind as well. Thanks them! Whose clients contact every day, they are excellent.
March 8, 2013
Rated 5 out of 5 by DavidT Stopover Weekend
Although we arrived in the early hours of the morning we were swiftly checked in and shown to our room. The room was well furnished in modern style and well presented. The hotel had everything we needed. It is a shame that so many hotels of this quality still make additional charges for internet access though!
October 8, 2013
Rated 5 out of 5 by Brechincruiser Very nice hotel overall
This is a very nice hotel with friendly staff, very nice food, the buffet breakfast was brilliant and the evening buffet was excellent, good value for money. Our room had a river view which was great, perfect for jumping on river shuttle boats. One shopping mall right next door and another a few minutes walk.
January 31, 2013
Rated 4 out of 5 by malibulucy royal orchid
This hotel always has a very warm and welcoming feeling. The staff is always great and very attentive and kind.
I have been coming to this location for over 8 years now. I love the location and the recent renovations. The last time I was there was about 5 years ago.
April 11, 2014
Rated 3 out of 5 by SKEurope 5 star is more than just facilities
whilst the hotel, facilities and restaurant merited 5 stars.. lack of attention to detail, lack of room cleanliness and big hotel 'impresonal' feeling reminded me why I no longer stay at Sheratons even though I used to be a platinum SPG member - the reard program is excellent, no all the hotels are though
August 26, 2012
Rated 5 out of 5 by Sara4 brilliant short stay
We were made very welcome by all staff on arrival, and immeduately sent up to the Towers for checking in. Everything very efficient and friendly, especially the girls in the club room. Love the swimming pools, river views and the food - breakfast was a amazing! Will definitely stay again when in Bangkok.
February 19, 2013
Rated 4 out of 5 by NickinHK Value hotel
Hotel is largely fine. Older grand Asiana style. Rooms a bit pokey but appointed okay and clean. Breakfast quite poor and not so much quality. But you come here for the pool and the gardens. This is the best thing. And with that in mind, it makes this large hotel a good value place to put up in Bangkok.
June 10, 2013
Rated 4 out of 5 by concorde01 best of
I use to be in this hotel about 3 times a year. The new staff have made good ameliroration, specially to the lounge, quality of food and changing every day, new barbecue around the small pool and new buffet at Giorgio's restaurant.
Staff always so kind and efficient with smile from the doorman to the GM
February 15, 2013
Rated 5 out of 5 by Razzou Improved Facilities; Good Recognition & Service
Glad I returned to this hotel after many years opting for ones in Sukumuvit. Great SPG recognition; upgraded during initial stay and upgraded again to an even larger suite on my return for just one night.
Staff very friendly and helpful; improved facilities leave little to be desired.
Will come back.
September 13, 2012
Rated 4 out of 5 by lcpteck Nice boat ride along the river
Had a short 4 night stay and I was upgraded to a Deluxe Premium River View Room, which is basically a higher floored room as I believe all rooms face the river. Hotel and rooms have definitely aged though it is well maintained and have the classic look.
Room was adequately sized and nice usage of the space hence you don't feel cluttered. Bathroom had a shower/bathtub combo which isn't my preference but only it seems only Junior Suites and above have standalone shower system.
Since the location is near the river, there is a complementary boat ride from the hotel to the nearest BTS station (by the river) which I always enjoyed while touring the city. There is also a public river boat station right beside the Sheraton which makes traveling to places like the Grand Palace and Wat Arun very convenient. Do take note of the direction of the river boat before you board.
My room rate did not come with breakfast hence didn't try out their breakfast buffet. Although I did order from their room service menu once and it was pretty average. Do note the orange juice was not freshly squeezed.
Staff were helpful and friendly hence made the stay
May 29, 2014
Rated 5 out of 5 by GrantNoey Great hotel
As usual the hotel staff is outstanding and meets every possible need. The new lounge is wonderful and compared to most other lounges it actually makes you feel like you are part of a distinct club. Well done ROSH. You always have been and will be my favorite Sheraton hotel. Cheers and khob Khun krub
August 17, 2013
Rated 4 out of 5 by Thailandbob Great View, Great Staff, Good Visit
I have stayed at the Royal Orchid Sheraton several times and the each time it has been enjoyable. The staff is very attentive and willing to do whatever necessary to help. The location and view of the river is always a plus, and the newly refurbished rooms are bright, clean and allows you to relax.
November 24, 2012
Rated 5 out of 5 by ChicagoGreg Lovely River View and Great Staff
We only stayed one night at the Royal Orchid Sheraton, but we were very pleased. The staff members in the Platinum lounge were terrific providing efficient check-in and helping with our morning breakfast needs. The room was fabulous with a spectacular views in three directions.
March 10, 2014
Rated 3 out of 5 by Paula17 Hotel is ok for lesure trip
To have a holiday and when you have time hotel is ok. But when you're on business trip and with tight schedule can not recommend the hotel. Breakfast room is not good managed. Waitresses do they best but there is not enough staff to serve all customers and to get breafakst with all your wishes.
September 18, 2012
Rated 1 out of 5 by pmillerphoto This hotel was way below SPG standards.
This hotel was way below SPG standards.
I was shocked my lack of attendance by staff.
There were dirty dishes in hall for 3 days.
I stayed at this hotel because it was a Sheraton and was very disappointed.
Questions Sheratons overall standards and will question staying at a Sheraton again.
October 28, 2012
Rated 5 out of 5 by Walippa Room with a view
From high above the river, this hotel allows the visitor to experience comfort and leisure whilst taking in the busy scene of hustling river traffic.
The staff are the most polite and happy people and it is a joy to think of them as our friends.
We return to this hotel time and time again.
July 1, 2013
Rated 5 out of 5 by Bliss My oasis
A wonderful oasis in the midst of a crazy city! The staff and service go above and beyond. Restaurants are excellent and even room service is incredible and fairly priced. Nicely appointed rooms and luxurious bedding. Treat yourself and stay at the royal orchid - you won't be disappointed.
October 20, 2012
Rated 4 out of 5 by WANG Wonderful service & Cultural hotel
Hotel staff are so kind & warm-hearted; I took the wedding shooting there and found it is a real good hotel with so beautiful view points; it found peacock in the courtyard nearby the swimming pool; finally i have to thank for the marketing department staff to coordinate my photo shooting.
April 1, 2013
Rated 4 out of 5 by Amirs great Spa and pool
it's great place for relaxing in bangkok near river . it has a great garden pool and terrace pool for sun shower.
their fittness center is not good but it's ok. all of the equipments are cybex.
the spa in this hotel is great but it's so expensive.
April 4, 2014
Rated 3 out of 5 by Aunam14 Hotel needs improvement on staff
Just one ocmment I have is that the staff need a little more improvement on interpersonal skills, waiters not friendly at all -(breakfast you need to call them to get your table set up or just get a coffee). Preference to white people shows clearly. They need to be more kid friendly.
January 4, 2013
Rated 5 out of 5 by Natssant A bit outdated but Great!
A bit outdated but everything else is fine. Located just by the river, view from the room was spectucular. Restaurants were very nice, all restaurants actually!
We stayed on Christmas eve, had dinner by the river and very much enjoyed the little carol singers arranged by the hotel.
March 12, 2012
Rated 3 out of 5 by Intha06 Great hotel at reasonable cost
Great location, nice to take relaxation.
Good choice especially for foreigner.
June 2, 2014
Rated 5 out of 5 by Araujo Superior service
SPG platinum recognition from hotel. We hired car hotel car from airport to hotel and for another 3 hours tour in Bangkok. Staff from club lounge, drivers, concierge, and restaurants were very kind and helpful. Definitely recommend this hotel if you are looking for a quiet place.
November 18, 2013
Rated 5 out of 5 by Sally Been guests of this hotel for 17 years
Great location and views of the river. The staff is friendly and effcient. The food in the Thai restaurant is excellent.
The tower louge has a spectactular view especially in the evenings. The sunset and lights on the river sjould not be missed.
Staff is friendly and efficient.
June 13, 2012
Rated 4 out of 5 by Sam0022 The Hotel with a View
The view of the river from the hotel is superb. You can see the boats transporting people from one stop to another.
May 25, 2014
Rated 5 out of 5 by ChrisAndJulie I miss the breakfast - and the friendly staff
I could not believe the friendly behaviour of all the people working at the Royal Orchid Sheraton.
On our trip we checked in for a second time because we had such a lovely stay at the first time.
And the Royal Orchid Sheraton was so courteous so we could check in very early!
August 24, 2012
Rated 3 out of 5 by Curmudgeon Great hotel spoiled by lack of cleaning
Great swimming, great food and facilities BUT our room carpet still had the detritus of its former occupants and there were holes in the bed cover. The bed under sheet had marks which suggested it had not been changed. Twice we complained to reception before action was taken
September 4, 2012
Rated 4 out of 5 by tokiogaijin Great food in exec lounge
I have stayed at a number of Sheraton's throughout asia and this exec lounge had the best tea time and best evening cocktail/food out of all of them. You can enjoy a full dinner in the exec lounge.
I was upgraded to a suite with amazing views. I believe this hotel has a number of suites as many of the platinum people i met were upgraded to suites.
90% of the staff were great. A few were so so.
My only recommendation to the hotel would be to have a no-children policy for their terrace pool. The hotel has two pools and I have seen other Sheratons with two pools reserve one pool just for adults. (sheraton honolulu). The garden pool was huge and had a number of children really enjoying themselves. The terrace pool is 3 meters deep and a perfect size and shape for lap swimming (many gym members use this pool to swim laps as well). But they had children standing around playing with beachballs and making it difficult to swim. Also it would be nice to have a no smoking pool/section at the pool. Lots of people smoking at the pool so difficult to relax with all the smoke.
April 14, 2014