Rated 4 out of 5 by Stina805 MIXED REVIEW
Booked hotel a good two months ahead of time NOTING that we would not arrive until next morning approx 2 -3 am. Called the hotel to make sure this would not be a problem and was assured our room would be held but to call day ahead to confirm. Called day ahead, and was told to call day of arrival. Called the morning of arrival and told it would not be a problem our room would be ready. HOWEVER, after an exhausting trip across country, we arrive approx 2 am ready to check in (and get some much needed rest as we had to be up in a few hours to participate in my sons graduation events) we were told some kind of story about broken pipes and they would have to put us up at another hotel for the night and we could come back the next morning to check in. So into another taxi we go, not sure where we were going and neither did taxi driver. Arrived the hotel to find out room only had one bed for three people. After some scrambling, a cot was stuffed into room. Slept for an hour or two and hurried back to our booked hotel to be told that check in wasn't until 3 pm. Told them this wasn't acceptable as we were already missing graduation events. Finally got us into a room (after making a fuss). Now - tired, exhausted, hungry and a bit peeved we decide to get a bite at hotel restaurant. With outgoing into to much detail - restaurant was horrible and a whole other story. WILL say room was nice, clean and comfortable. And staff over the remaining 4 days were friendly.
May 29, 2014
Rated 5 out of 5 by WestMassTraveler Super staff and comfortable beds
We came for a late show and ended up having to spend more time in the hotel that planned due to rain and fatigue but it was all fine. The staff helped us get to and from where we needed to be and at the time we requested. The price is a bit high but not for NYC area and the location is great. Nice beds.
May 13, 2013
Rated 5 out of 5 by LoveJuniors Great Stay in Brooklyn
This Sheraton is located conveniently on the 2,3 subway and you are 8 minutes from Wall Street. The lobby staff, valets and porters are not only friendly, but very helpful. The wedding we attended was a three day affair and a number of attendees stayed here. Parking and shuttles are easily available.
December 30, 2012
Rated 4 out of 5 by UpstateBob Second try
My first experience at this hotel left a lot to be desired. First trip check in was a nightmare, not all elevators worked, conciere lost one of our bags...enough to make me never come back. Sensing my frustration a women who I "assumed" was the Manager apologized and said "she would take care of things for me." Upon check out I was told "no balance was due, my hotel was covered." WOW...the Manager did indeed sense my frustration and did indeed "take care of things." Well not so fast! Two weeks later my charge card was billed for the full amount...guess I should never assume. Being a traveler who spends a minimum of 3- nights a week in a hotel I thought I'd give it one more try. To say the least this trip was much better. Funny thing...the women who I "assumed" was the Manager on my first trip was behind the counter. When asked how my stay was I said much better than the first time and elludded to the conversation she and I had. No response from there...think she was glad to see me leave!
February 13, 2013
Rated 2 out of 5 by Brownhair11 Too costly
This hotel was completely wrong. The rooms were to small. There was no place to put our stuff. The lighting was bad. And we needed it since we were going to a wedding. There was no place to put our bathroom supplies. So this room was roughly $200 a night and the only thing we paid for was the bed.
February 18, 2013
Rated 4 out of 5 by LAGirl Nice Hotel
The hotel was very nice and in a great location. Very easy to get around. The only problem was that the air conditioning in the room did not work well. We faced east and in the morning the room was very hot despite the airconditioning. Otherwise it was a lovely, comfortable and wonderful hotel.
May 24, 2012
Rated 4 out of 5 by ded4 April 11-13, 2014
Your form will not allow me to enter the correct dates of my stay so I set that as the header. I enjoyed my stay at the Brooklyn Sheraton. The staff were particularly warm and accommodating.
April 14, 2014
Rated 5 out of 5 by supermom1 Nicest hotel in the area
As Brooklyn improves in this neighborhood, the Sheraton really helps by being a little oasis. It's attractive, clean and friendly staff! I would highly recommend it as a place to stay outside of NYC. The restaurant was not great, service was slow but hotel staff was super helpful and friendly.
July 23, 2013
Rated 4 out of 5 by Sara81 Superb front desk staff
I stay at this hotel 3 nights/week for business and Miguel at the front desk can not be beat! He is always friendly and extremely helpful-- even remembering my room preferences from weeks prior. It can be hard to be away from my family so much, but Miguel makes it just a little more palatable.
May 10, 2013
Rated 4 out of 5 by TravelinDeb Weekend at the Sheraton brooklyn
The hotel is a good stop for a business traveler. It's comfortable. The staff are very friendly. If you go down to the restaurant you will get a well-priced basic meal. You can also enjoy caring service from the staff there- Leo, Jazmyn and Emmanuel.
March 10, 2014
Rated 5 out of 5 by Cherish56 Business Owner
The service deserves an A Plus! Breakfast was great. I loved the view of Brooklyn. The room selection exceeded my expectations. I will return and would like the same room each time.
Areas of improvement:
1. Need a small refridgerator
2. Need a small microwave oven
July 20, 2013
Rated 5 out of 5 by VAtraveler223 Great Stay
Staff in lounge is excellent. Front desk is always helpful. Sherwin always goes above and beyond.
May 3, 2014
Rated 5 out of 5 by BruinsFan63 Great stay in Brooklyn
Check in was great. Stephanie is a gem.
Elevators are slow. Stairs aren't really a great option since there's no access to the 2nd floor (pool, fitness, Club). Lobby feels cramped - poor use of space.
We booked a Club-access AARP rate which was a great deal to begin with, then the deal was sweetened with an upgrade to a suite! Spacious and well laid out. An absolute bargain for what we paid.
Club was just fair. Breakfast pastry was good; oatmeal and eggs were flavorless. Coffee and espresso were great. "Service" in the club was spotty. Overall worthwhile for the rate we had.
Parking (off site valet) was not unreasonable (for NYC) at $39 per day for our giant SUV. Arrival was fast and efficient; at departure I ended up walking around the corner to the lot to pick up my vehicle. Not awesome...
Can't wait to return as the overall experience was great. We love Brooklyn and this hotel exceeded our expectations. And did I mention that Stephanie is great? She is a true professional and customer pleaser.
February 4, 2013
Rated 2 out of 5 by Tomjpmc Erroneous Charge Issue Outstanding
I am trying to get Sheraton Brooklyn Accounting to take off erroneous charge posted to room...no luck. I would rate this hotel much higher, but my employer (Chase) needs me to settle my bill. I never ate at the hotel restaurant.and never do at any hotel unless I have no alternative.
May 31, 2012
Rated 4 out of 5 by 3rdtrynickname Nice stay
This is my second stay at the hotel. I chose it because of the parking (expensive but close by) and ease of getting around by subway to Manhattan and other nearby points of interest. Onsite features (Starbucks and restaurant) are bonuses.
March 11, 2014
Rated 4 out of 5 by FrequentTraveler Good place except for slight odor in room
The location was great for getting around the city via the subway! The room was small but good and well appointed. The only issue we had was an odor in the room that smelled like bug spray. It made it slightly unpleasant when first entering the room but you got used to it.
May 19, 2013
Rated 2 out of 5 by SFMM Turn off the music!
This would have been a lovely stay except for the thumping from music at the roof top bar. The thumping invaded every corner of my (expensive!) room. All the fancy bedding in the word cannot make up for the fact that sleep was impossible until the band quit for the night.
June 4, 2012
Rated 4 out of 5 by Butler Good Stay
My stay at this Sheraton was really fine once again. Staff was attentive. Hotel busy with coming and going. Room was fine. One issue which was resolved very quickly. Bed, Bath, Temps, all very satisfactory.
Watch for rate changes, as they are wide swings. I got caught.
July 1, 2013
Rated 4 out of 5 by fhbrooklyn Great location
Spent the weekend there and this was my first time staying. The room was nice, wish there was complimentary wi-fi. Staff was excellent. Special thank you to the manager on duty i forgot his name who allowed me a late check out. I appreciated the great customer service.
January 11, 2012
Rated 5 out of 5 by Harvardgrad1 Wonderful Staff and great management
I had reserved this hotel for a week end getaway with my girlfriend. I came from Boston and picked her up in Harrisburg. Unfortunately on our way to NY we had a flat tire and a bad spare tire! needless to say everything was ruined and we ended up spending the night in a hotel along the highway. The next day everything was fixed and we got to NY. However I had forgotten to call the hotel therefore the reservation was cancelled. I can assure you that the person who greeted me Wilson was a life saver. He talked to his supervisor, took off the cancellation notice, reinstated my name and thanked me!! All that that was done graciously and swiftly. He took care of other little issues professionally and with the same smile and great attitude. It was my first stay at Sheraton and I'll be a guest for life and I'll recommend this chain everywhere anytime. I have held upper management positions in the retail industry and I thank the GM Mary for a job well done. And no, I am not a relative of Mary or Wilson :) I am just impressed.
December 25, 2012
Rated 1 out of 5 by Greg60 Elevator failures!!!
The hotels elevators were virtually non working most of my visit. Many times during my stay I had to walk down the stairs from my room on the 16th floor.
April 12, 2014
Rated 3 out of 5 by LizzyLou Room was not ready when I arrived
i got there a half hour after the stated check in time and had to wait for 1 hour until my room was ready. This put a crimp in my plans because I was meeting with friends and couldn't even relax, show and and get changed. No recompense was made for my inconvenience.
July 22, 2013
Rated 5 out of 5 by Julie65 Sheraton Brooklyn was great
Hotel and staff were great! I was originally to be in a room by the elevators, but being a light sleeper, I requested a room further away. The staff readily granted my request and moved me to another room. Room was very nice. Bed and bathroom were very comfortable.
March 26, 2013
Rated 2 out of 5 by bigboy27 advise of nightclub above 25floor
sleepless Friday night, slightly better on Saturday night...pounding from nightclub dj bass and treble was unbearable Friday night, slightly better on saturday night.. open lot for parking with limited access. staff was very good about the overall sitaution
December 16, 2013
Rated 5 out of 5 by HollandMI Excellent Stay all around
Great location, excellent facility, comfortable room (on the small side, but very well appointed), and super clean. The staff is extremely personable and helpful. I know the hotel is not new, but it looks and feels new. They've done a great job keeping it up.
November 11, 2013
Rated 4 out of 5 by sgdg unique location
Unique location - helpful staff -
May 4, 2014
Rated 4 out of 5 by MTR1 Great Hotel
The Sheraton Brooklyn is a very good hotel for all travelers. Brooklyn businesses are a short walk away. The staff is very friendly, and the rooms are clean and comfortable. Would definitely recommend this hotel for business or personal travels if in Brooklyn.
May 3, 2013
Rated 3 out of 5 by Kpable Staff Issues
The woman staffing the Starwood Lounge was incredibly rude. She refused to stock the area with teabags, claiming that guests were taking them. She let the area run out of multiple items at breakfast because she was playing on her iPad instead of working.
December 13, 2013
Rated 5 out of 5 by SusanandBob Perfect location in downtown Brooklyn
Easy access to multiple subway lines and a short walk to the Brooklyn Bridge Park make this hotel a great base from which to explore vibrant downtown Brooklyn.
April 7, 2014
Rated 3 out of 5 by BklynDee Avg Stay
My first stay at the hotel was better. This time I had to keep call the front desk to have items fixed in the room. The room sizes are also hit or miss. Some rooms are average size and other are very, very tiny. My room was very small but had a great view.
March 16, 2013