Rated 1 out of 5 by Thestoic Terrible check in experience
there was terrible service uppon checking in. My company had arranged for a payment method through the company credit card and the young lady at the counter would still not check us in. all of this after a 30 hour flight. it felt like we were bothering for wanting to check in. plus the added embarassment of not sorting our the necessary paperwork to get us through hassle free. in the end, they found the authorization letter, and finally checked us in. this after an hour ordeal in the counter arguing and not being assisted proeprly. is this how "preferred guests" treated?
May 13, 2014
Rated 4 out of 5 by Snidget location
The hotel was perfect for exploring the city. Walking distance to many attractions. The staff was great but the hotel lookers somewhat dated.
I would stay at this hotel again.
July 29, 2014
Rated 1 out of 5 by Nia814 Linda S Blue
I was not happy that I had to return to the service desk two different time because i was not able to enter the room #2519 the first time them I went back to the service desk to get the room key fixed returned
and the room was already, opened the door there was someone in that room. I had to return to the service desk again and the clerk indicated that she gave us the wrong room ended that our room was #2518 so I was not happy that I had to go through all of that. the staff should get it right the first time. I Ask to speak with a manager but she stated she would take care of the issue.
December 30, 2013
Rated 2 out of 5 by benpenn Tired
Upon entering the garage, trash cans were overflowing in and around the elevators, the elevator doors were stained with coffee and drinks most likely from July 4th; we checked in the 6th. The hotel is tired, the floor covering in the main elevators is from a 1960's school house. When you get off at the club level, the foyer chair is missing its cushion. The chairs at the tables in the club are four inches shorter than the table. This place has lived its life.
July 8, 2014
Rated 1 out of 5 by Gabbysz Horrible Dirty Stay
Checked in and they changed the particulars of my rate! When I booked it said breakfast in restaurant, they forced me to eat in the lounge. Food was not refilled and could not get a table. Room was not cleaned until we called at 5 pm. And to add insult to injury they are not posting my points, because I used a suite upgrade!!! Horrible horrible horrible!!!!
June 26, 2013
Rated 2 out of 5 by Penny24 Not what you would expect
I would begin by saying the staff were wonderful, from check in, to concierge, to the lovely waitress offering complimentary coffee, to check out. But, unfortunately the hotel was not what we expected for the cost. The hallways were dingy with peeling wallpaper, the furniture was stained and the room was small. In addition, although the room was a no smoking room, the smell of stale cigarette smoke was very strong and must have been in the carpets and draperies as it did not dissipate. Parking was not free for hotel guests and WiFi was expensive. Overall, this was a disappointing stay.
July 31, 2013
Rated 4 out of 5 by RMF325 One night in downton Philadelphia
I recently spent a night at the downtown Philadelphia Sheraton; I chose the hotel because it was close to the venue of an event I was attending.
The hotel itself was very standard; typical Sheraton property. It was clean, met my needs,, just fine for the one night I stayed. The hotel staff is superb; the several staff members I spoke with and asked questions of were all extremely polite, professional, friendly and extremely helpful. I am already planning to visit Philly again and catch up on the local sites and art scene, and will definitely be staying at the Downtown Sheraton again.
November 1, 2013
Rated 2 out of 5 by Maabbott Horrible Stay
We havestayed here before and it was great. We checked in- clerk could not figure out how to charge my card- I wanted to prepay $400 and put the rest on my debit card. He assured me that they would not automatically debit my card for checkout that I would have to check out - WRONG! Got club level upgrade which you described as lounge area, breakfast, hot hors d'oeuvres nightly, etc. Ran out of Diet Coke, NO evening hors d'oeuvres, ran out of breakfast food- woman was awful- guy was great- our keys didn't work initially because the smart clerk did not know what he was doing-- toilet clogged- no hot water on Sunday- what else???? NOT GOOD!!!!!! To top it all off- got charged twice for one night!!!!!!!!
December 12, 2012
Rated 3 out of 5 by DRLAURA What a headache...
I was LUCKY enough to stay at this facility for a professional conference and was bombarded by a national fraternity party.
The staff couldn't keep up with the incessant party; a garbage can full of chicken bones and catering bins lined the halls. I originally was housed on the 26th floor but called to get the room changed. When the front desk clerk could hear the noise through my call, he upgraded my room but it still was a tragic space. The bathroom was dirty, furniture smeared with LORD knows what and the carpet needed to be washed-- or burned, I'm not sure which. I elected to stay here because of sheer convienance and ended up regretting it. The high note-- the staff were all charming, restaurants very accomodating and tasty, proximity to everything-- sure it was there. Beyond that, it was like a Sheraton and a Motel 6 had a baby... not the quality I was expecting or paid for.
July 14, 2014
Rated 1 out of 5 by MagdalenaG Sheraton Downtown hotel review
The stuff at the front desk was rude and not professional. I was not informed about the basic details of my stuff - eg breakfast. Every conversation was very painful and the stuff was not proactive at all.
During the check out, the person at the front desk did not even bother to say good bye nor thank you for my stay.
I travel very often and I had been in many hotels all over the world but I have to say this was the worst experience I had with the Sheraton hotels. The only bright moment of this stay was the service during the breakfast on Sunday as the waiter Ed was extremely nice and helpful.
On top of that the hall on my floor was really dirty on Sunday morning and stay that way the most of the day.
October 7, 2013
Rated 3 out of 5 by checky check in horror
you would think that a hotel could figure out how to check someone in ...why it takes 10 minutes for each customer is beyond me
July 28, 2014
Rated 1 out of 5 by Vonterro Lights Out
This hotel was dirty. Standing water in the parking garage. The lobby was dirty, the staf ignored the guests. The elevator was filty. The room,.. OMG. the lights did not work, the carpet was dirty. The bed had spots on them. Then, on top of all that, you charged for internet. " where they do that at".. I was done. Never again.
July 20, 2014
Rated 1 out of 5 by rye27 Messed up service
I arrived from a long flight across the Atlantic to find a set of paint tools inside the room. I informed the guest services and it was cleared as expected.
After a few minutes, as I was unpacking, I received a call from the reception that I will be moved to another room because of necessary Engineering works to be done in the room. I was informed that the keys will be delivered within 5 minutes despite the fact that i offered to go to the reception and pick it up. I received another call from guest services asking whether the paint materials were cleared. It was fine until the keys never arrived for almost an hour of waiting. I called the guest services and was transferred to the reception and then again vice versa. It seems that they have checked me out and they have no idea of my details.
As this moment that I am writing this review, I am supposed to get a call from the "manager" or the reception, at least, to inform me what will be the resolution of this issue. It has been almost 10 minutes now when I am supposed to receive the call that was promised to be sorted out within 2 minutes (as per the lady)..
I don't understand if is it the miscommunication among the staff or that the staff seems to be incompetent. I have received a call just as this moment and the lady even has got my name wrong.
Thank you very much for the start of a perfect stay.
July 31, 2014
Rated 3 out of 5 by Kelly87 Great Location, Okay Everything Else
Used a suite night and stayed here for one night on NYE 2012. Checked in, everything seemed ok, staff were nice at the desk. Got to the room and the keys didn't work. Finally got in after getting new key cards, and the suite was okay - looked old and not too well taken care of. Then the toilet was clogged and we had to call 3 times and wait over an hour for someone to come and fix it. The Club Lounge was closed, but we got two free tickets for breakfast in the restaurant in the lobby in the morning. The food was not very good. We were pretty disappointed, but the room serviced its purpose - a comfortable place to sleep - and our room had a view of the fireworks on Penn's Landing, so that was a great part.
January 3, 2013
Rated 1 out of 5 by noguns shady hotel
I arrived at 1:30am in the morning, having called that I'm going to be late. When checking in I was told that there is unfortunately no room left for me. After pointing out that this is the 2nd time in a row that I didn't get a room despite a reservation and that I called to let them know that I'm going to be late a handicapped room was available. I'm pretty tired of this and not going to stay at this hotel anymore
July 10, 2014
Rated 5 out of 5 by marander09 We're coming back with family and friends!
Almost everyhthing was above expectations. Loved the beds, the room, beautiiful view of city, healthy food choices, convenience of club services and friendliness of staff. Only issue was that two staff members didn't know what's included with Starwood Preferred Guest membership.
December 12, 2011
Rated 3 out of 5 by Lindaju8 This hotel is in a great location
Staff was very friendly and accommodating. Convenient Starbucks located in lobby. When kiosk was closed, hotel provided free coffee which was awesome gesture.
Downside is lobby carpets were dirty as were hallways where rooms were located. Bathrooms had no exhaust fans, only one sink, and shower liner curtain did have some mold. Room definitely was in need of a good dusting as well. Big minus for us was that room refrigerators were not included ..
July 2, 2014
Rated 1 out of 5 by vbhalu Terrible service and check in
Hotel is in a bad shape with rude check in staff who did not help despite being a SPG elite Gold member. I am really disappointed with the 2 rooms provided on 5th floor for a gold member. The lobby and other common areas are shabby and the construction there does not help.
June 27, 2013
Rated 2 out of 5 by Mona This hotel needs a total rehabilation
I was very dissapointed when I entered the lobby of the Philadelphia Sheration. I expected a clean lobby with great ambience. The floors were dirty, the mats on the outside of the entrance doors were quite dirty as well, and the trash bins in the lobby were full. The elevators to the rooms and garage have reached their useful life and need to be replaced. The carpet throughout the hotel needs to be ripped up and replaced and the beddings especially the down comfortors need to be thrown away and replaced with new decent looking ones. I am never staying at this hotel again.
May 16, 2013
Rated 4 out of 5 by Sportybarb This hotel has great features
This hotel has a great central location in Philadelphia. There are beautiful views of the city and the bed is comfortable to sleep in. Thanks for a good nights rest and friendly hotel staff.
July 21, 2014
Rated 3 out of 5 by munich2012 Great Staff, But Facility Is Beat Up
I recently stayed at this hotel for two nights in conjunction with a professional conference that was occurring in the hotel. I will say that the staff at this hotel was by far the most attentive I've ever encountered. Everyone was unfailingly polite, attentive, and helpful. The physical facility, however, is quite run down. I couldn't believe this was a Sheraton-branded (and priced) property. As a result, I really don't feel that the quality of the accommodations I received was reflective of the price I paid. I doubt I would stay again, even though the staff was superb.
October 10, 2013
Rated 2 out of 5 by Victoria27 Not worth it...
I stayed at this hotel the past weekend with my boyfriend. We checked in after 3pm and there were many other large groups checking in as well. We were told that we would be called when our room was ready. After waiting an hour in the lobby with a lot of other people I asked my boyfriend to inquire at the front desk how much longer it would be and they did not even have us down as waiting for our room. After waiting an hour I felt it was beyond unsatisfactory considering we were there for only a weekend and we lost some of our time to sightsee. Once we told them we had already been waiting an hour and were waiting for their call they gave us a room right away. Our room was clean except for an ink stain on the rug. We thought someone would be up to look at it since we did not want to be charged since it was there prior but no one ever came up after they said they would. I feel the staff was to busy to care about our concerns. Overall I would not return. I do not feel like this hotel was really interested in their guests comfort overall.
February 14, 2012
Rated 2 out of 5 by Robin Needs improvement
The hotel looks old and feels old. The hallway floor looks like it needs some vacuming. The staff can look a little more cheerful too. I specifically asked for the complimentary wi-fi service at check-in but the guy just nodded his head and failed to inform me that I needed a coupon code. I was never able to get hold of anyone on the phone regarless which key I tried to use. Finally, someone left a bag of dirty towel outside of my door during the whole time I was there. Generally, the place lacks professionalism to me. It's one of the worst Sheratons I've ever stayed at.
May 16, 2013
Rated 3 out of 5 by Lumpdog This hotel is nothing more than average.
I was not impressed with the hotel. The rooms were not clean. My cleaning person never took the plastic bucket liner out of the ice bucket the entire time I was there. I was there for 6 days!
July 21, 2014
Rated 3 out of 5 by ANickName room for improvement
The staff member at the door was exceptionally kind and prompt. Some of the front desk were as well, while others seemed less experienced and bothered by having to interact with guests. My room was quite small and the toilet ran the whole time. There was no room service menu in my room. When I called and asked for one, I was informed that room service was not available until the evening. The menu never did arrive.
I stayed here for a conference at the Convention Center. Not the closest hotel by a long shot, but it was about a 10-minute walk. Very convenient.
April 8, 2014
Rated 2 out of 5 by brownie Did not meet my expectations....
I reserved 3 rooms due to the wonderful reviews. What a disappointment! I had to wait 40 mins. to get rooms that were not connecting as requested but on the SPG floor. The only recognition I got was "do you want the points?". I asked about an upgrade - none available. Got to room and man was painting the closet... strong odor. Asked for another room and they gave us a "Suite" which was on another floor and consisted of a room with an adjoining sitting room with a worn leather sofa. The furnishings were worn, carpeting stained and nothing special (not even a mini bar). The lounge which was only open for breakfast despite being told differently... computer broken, food was bare minimum at best. What a disappointment.
June 18, 2012
Rated 1 out of 5 by Karen217 Disappointed
I have stayed at many Sheraton hotels but this was by far the most disappointing. For starters the parking was outragious. I paid 27.00 for less than 12 hrs. Upon arriving the loby was pleasant and the staff firendly but then I went to my room. 127 I belive. The room was dark, dusty and I was shocked the paint on the bathroom door was peeling. The sheets had stains. If it hadn't been so late at night and the fact that I had to get up at 6:00 a.m. I would have checked out.
June 23, 2014
Rated 3 out of 5 by Collegetour5 Average at best!
When we checked in at 12:15 a.m., we were told that for 24 hours of parking, it would cost $20. At check out, they tried to charge me $38. They did agree to just the $20 finally. We asked the concierge for a recommendation for a restaurant with Philly steak sandwiches and she sent us to one that did not serve these which we did not realize until we had ordered our beverages! Our 16 year old boys were very disappointed. it would have cost us $20 to take a taxi to another restaurant that did serve these! Finally the hallway for the 16th floor was dirty and smelled awful.
April 22, 2013
Rated 1 out of 5 by Scott92101 Not a good experience
The staff bordered on being rude from the doorman to the wait staff to the guest services people on the phone, nobody seemed interested in providing quality service. On top of that the elevators stopped on every floor due to some glitch and we ended up taking the fire stairs from the tenth floor because the wait was so long. The public hallways were poorly kept with trash sitting out for longer than a day. At the club lounge when I asked for a cup of coffee at 9am, I was told there was no more even though they were open until 10:30. What is wrong with the people here?
May 14, 2013
Rated 4 out of 5 by bagnato1 Wonderful Service, Nice Stay
Everything about our stay was excellent, from the SPG recognition to the amazing 24th floor view, to the comfort of the room. But the staff REALLY makes this place special. From the front desk to the helpful doormen, everyone was efficient and friendly. Topping our list: housekeeping. An hour after we left, my wife discovered she had left in the room an antique pin that meant a lot to her. I called, and the housekeeping coordinator was wonderful, kind and thorough. 15 minutes later, she called to say Derricka (spelling?) had gone in and tracked it down. Thanks to all.
March 21, 2013