Rated 3 out of 5 by Livingthedream1 The pros and cons of Inner Harbor Hotel
The cons: The floors were sticky & stained in my room, there was barely any water pressure in the shower in the morning, the towels felt like sand paper, there weren't enough electrical outlets & there should be a mirror by the desk so I could get ready as my husband was using the bathroom. The pros: the staff was ever so friendly, the bed was amazing & location was great!
January 25, 2013
Rated 5 out of 5 by Terrific1 Hotel was great
Hotel was booked for work holiday party. The hotel was a very impressive venue and the front desk was great in recognizing who may be there for what. the room was very nice and clean. the bed was extremely comfortable. Only compliant I have is about the shower and lack of water pressure. it can be easily solved with a different shower head.
January 6, 2014
Rated 3 out of 5 by Troll Staff
EVERY staff member I encountered - bellman, desk clerk, Orioles Grill staff, etc. - was extremely well trained in hospitality. Warm greetings, above-average service, and very good attitude displayed to guests was all I saw. Small bed and noise filtering into room from hall and room above became insignificant with your entire team endeavoring to make my stay pleasant.
February 4, 2013
Rated 4 out of 5 by mdm96 Everything I needed
This hotel was comfortable, convenient, and the staff was exceptionally friendly - especially the housekeeping team and door people!
The only suggestion I would have would be to have an 'opt-out' program for washing linens and towels, rather than an 'opt-in' program (which they currently have). This would save much more water, energy, and detergent.
October 31, 2012
Rated 5 out of 5 by Janice88 Memorable Father's Day
My family and I were celebrating Father's Day and our experience with this hotel made the trip memorable from the time we pulled up for valet parking, check-in and arrival in our room. Staff was consisently courteous and helpful. I was told the hotel was sold-out but this wasn't evident since everything just went so smoothly. We felt warmly welcomed--Wondeful stay!
June 19, 2013
Rated 5 out of 5 by Adair77 Great conference and sightseeing location
In addtion to well-maintained faciilties, all staff (restaurant, conference, front desk ) staff were friendly and competent. Parking was very convenient and didn't require going out in the rain from garage to hotel. Restaurant served great crabcakes too. I hope to stay here in the future when I have time to sightsee. The only thing better would be a hot tub. :)
November 12, 2012
Rated 5 out of 5 by YankeeFan51 Great Hotel, Great Location, Great Staff
We are SPG members and stay with Starwood whenever possible. This was our first trip to Baltimore and we could not have been more satisfied with your hotel. LeRoy checked us in and was very accommodating. He was very helpful with our unexpected guest. The room was clean and had a great view of the harbor. We plan to visit the Inner Harbor and the Hotel again.
May 28, 2013
Rated 5 out of 5 by jp25 food / bell service / front desk
The first day I had no cleaning services.
I even called around 2 p.m and was advised that they had until 5 p.m.
I called after 5 to report they never came.
I also never received credit on my card for not having cleaning during my stay for any of the days.
Ms. Taylor with the bell staff was wonderful!
All staff at the front door was excellent and welcoming.
February 28, 2013
Rated 5 out of 5 by MarkK WOW...Service Extraordinary
This was my first experience at this hotel. I arrived and Leroy at the front desk recognized me as a SPG Preferred member and couldn't do enough to help me. This was the first time someone took such a personal interest. I truly appreciated the attention and personal care I was given. Great Job. I know where I will stay the next time I come to Baltimore!
April 18, 2013
Rated 4 out of 5 by NYRangerFan Great Location
This hotel is centrally located to everything. I traveled with my family and we walked almost everywhere. It is 2 blocks from Camden Yards and 2 Blocks from the Inner Harbor Visiting Center. We took a free bus to Fort McHenry. Hotel is clean and staff is friendly. Pool is a little small, but that is not why I came here. My 3 children still enjoyed it.
August 19, 2013
Rated 2 out of 5 by ALL6 Not as expected
I've stayed at so many Sheratons. This one by far was the worst. Needs serious updating, was so noisy and after a long drive from NY, my room was not ready. We checked in at 215! The sheets were dirty....I had no intention of complaining because based on how nothing was done to get us checked in quick, I'm sure our sheets would not have been changed.
August 6, 2013
Rated 5 out of 5 by dw2012 great stay
I have stayed in many Sheraton hotels in the past and as always this one was great. From the minute we checked in to getting walking directions to our restaurant. The staff was wonderful and I asked for and got a great upgrade. The view from the room was the best right across from the Harbor. The room was neat and clean. I would recommend this hotel.
August 22, 2012
Rated 5 out of 5 by Rod57 Great Baltimore location
I love the fact this hotel is in the middle of all the inner harbor attractions. I am a big baseball fan, and my wife is a serious aquarium fan.
March 7, 2014
Rated 5 out of 5 by Jim6568 Only there for a day, wish it was longer
Might be the friendliest hotel staff I've ever experienced. Night or day, from the time we walked in everyone was extremely friendly, professional and courteous. We had a couple of dogs with us and even they received VIP care with beds/dog dishes in the room ahead of time. Will stay there everytime my travels bring me back to Baltimore.
July 1, 2013
Rated 3 out of 5 by asillyrabbit551 house keeping fell short
I never signed up for a "Green" room. You can imagine my surprise then when I returned to my room to discover that the bed had not been made, towels were not replaced, and there was no coffee for the coffee maker. At 10PM I had to call the desk for clean towels and coffee. However, the location is walking distance to the Inner Harbor.
July 22, 2013
Rated 3 out of 5 by Guest Connecting rooms
My experience with the hotel was very good except for the fact that I had a connecting room and these rooms are not sound proofed at all! When a family with a child arrived the next day of my stay in the room connected to mine, I was waken up in their schedule... My suggestion is to better block the sounds between two adjoining rooms.
May 6, 2013
Rated 5 out of 5 by Nicolecsm1 This Hotel has great access to fine restaurants
My husband had the pleasure to stay at this hotel with the most welcoming staff. Spending Christmas is very memorable and the Manager on duty, L'EROY clearly made this possible. We had choices of hotels to stay , but L'EROY had the most pleasant and professional approach to hotel hospitality. He is a great asset to Sheraton Hotels.
January 2, 2013
Rated 5 out of 5 by Sjohns22 Great staff!
Great staff. Nice hotel. Stayed on the club floor. Connected right to the Convention Center which was great and convenient for our needs. Near the Inner Harbor. Not cheap but worth it. Would come back. (...and thank you, Shalonda, for your excellent service! )
PS= Wished we had more time to enjoy the pool and the fitness room....
March 19, 2013
Rated 5 out of 5 by heeby94 Great time and great stay!
We wanted to book a room close to the inner harbor, and this room was just what we wanted!
The room was perfect, and when we opened the curtains the view actually took my wife's breath away, it was unbelievable.
The staff was great and the room was very clean.....no complaints at all.
We will be back , we had a great time!!!!!
September 10, 2013
Rated 4 out of 5 by geo85 Easy Acces to Inner Harbor and Nice View
Had a great time This a very nice property and the staff (all) are extremely helpful and attentive
March 7, 2014
Rated 4 out of 5 by CindyO Good option for convention center attendees
The hotel location is great for the convention center or inner harbor. I was a little disappointed in the room cleanliness. Room service was expensive and very limited in selection.
The gift shop should keep a better selection of food and drink for you to supplement with. Refrigerators are available but you have to ask.
December 11, 2012
Rated 5 out of 5 by roll401k Pleasantly Surprised!
We entered our suite and we were pleasantly surprised: King bed with beautiful view of the harbor connected to a large suite with murphy bed, suite adjoined to double bed room for kids. Like having our own condo. Beds were comfortable and staff met all our needs! Thanks for a enjoyable stay in Baltimore Inner harbor!
August 30, 2012
Rated 4 out of 5 by Willard541 A few little things ...
We had a very nice "harbor view" room yet inorder to see the harbor you need to move the furniture to get to the window. I'm not complaining about the view.
In this day and age readily available outlets near the night stands would be a nice touch.
The elevator in the parking garage is whacky. ITS SKIPS FLOORS!
July 23, 2013
Rated 3 out of 5 by Steve333C Some dissapointments
My room had a bathroom sink that bubbled up water and drained slowly. Nasty.
The shower drained slowly.
There was no refrigerator.
The internet was very slow and unreliable.
The gym was a joke. The pool was tiny and was unsuitable for laps. It was in a bad location and completely uninviting.
The staff were nice.
March 22, 2013
Rated 5 out of 5 by Annie Quick weekend
My sister and I wanted to visit the Baltimore Museum to see an art exhibition curated by our friend. We also wanted to stay in a hotel with an Inner Harbor view. Sheraton had exactly what we wanted. I had traveled from NYC and my sister from Richmond, Va to meet in Baltimore. We loved the hotel and its setting.
March 11, 2013
Rated 3 out of 5 by Traveler2MD Privacy in room/Sound
We were located on a preferred level and sound from other rooms was noisy. At various times, you could hear children playing, 'night' activity, and even conversations of several women next door as if we were in the same room. A bit surprised sounds carried so easily (and clearly) since the hotel is quite nice!
June 10, 2013
Rated 4 out of 5 by Warren47 Hotel has great location
I would have rated the hotel higher, but do to the lack of awareness by a few of the staff, it left me a bit unsatisfied.
Because of a Grande Prix road race, the hotel was blocked off making it impossible to reach by car and or taxi. Unfortunately, we were not made aware of this until we reached Baltimore.
September 6, 2012
Rated 5 out of 5 by Blacksmith99 Baltimore Trip
This is a great hotel to stay at when visiting Baltimore. Excellent location for business or pleasure. Great amenities, excellent customer service, professional staff and a very relaxing room. My flight was cancelled out of BWI due to weather and I checked back into the Sheraton Inner Harbor for the night.
June 18, 2013
Rated 3 out of 5 by Patti1625 Cleanliness of Room
The room overall was fair/average. It would have been nice to have a mini fridge.
The bathroom smelled of mildew. The shower tiles did have quite a bit of mildew as well as the caulking around the around the tub. In my opinion, there should have had a fan/vent to help prevent the mildew issues.
November 11, 2013
Rated 3 out of 5 by BizPerson Hotel ok, food lacking
The food in the restaurant was disappointing and paying $4.50 for a single cup of regular coffee is ridiculous. I think incenting people to forego housekeeping service as an energy conservation effort is noble but only being able to use the coupon in a restaurant with lackluster food isn't much incentive.
September 24, 2012