Rated 4 out of 5 by kbrowngolf Rooms very old, need updating
common areas and pool outstanding. Rooms a dissappointment. Broken items, not enough outlets. Generally outdated. Also, elevators are old, broken, and Scary!. One elevator started down before the door was even half closed. Elevators are horribly slow, and not enough of them.
June 24, 2013
Rated 2 out of 5 by Madmax Staff is not good
I stayed in this hotel for two nights with my daughter. When we arrived, all seemed good. Hotel is pretty and clean. At 7:20 I realized that I had one pod, one creamer and one packet for coffee. I called the front desk and he told me "I'll see what I can do". I called back 30 minutes later and was told "I'll do my best". That is really not ok. I seank the one cup i could At 8:30 I cancelled my request and went out for coffee. When we came back the room was not cleaned, the bed was made, but the empty used coffee cup was on the nightstand. The bathroom was not clean either. That night I called the front desk at 10:30 and asked for extra towels and coffee again. The response was "I'll see what I can do". I asked if he could tell me what that meant and if the towels and coffee were coming and he said "ya know, I'm really busy". 45 minutes later they arrived. I am so disappointed. The hotel was packed with a family reunion. We were definitely treated like second class guests. I used 6000 points. In not happy at all.
August 15, 2012
Rated 5 out of 5 by Kari Amazing Experience
This Sheraton really delivered an amazing experience. The staff was very helpful and friendly, and the food was delicious! Many thanks to John and his team for making my stay so enjoyable. I highly recommend this property to anyone traveling to the Harrisburg/Hershey area!
January 30, 2013
Rated 5 out of 5 by Randi4ever It's the staff that makes this hotel excellent!
I stayed for 5 nights/6 days. I had a wonderful time and EVERY TIME I meet a member of the hotel they had a smile and a sincere warm welcome for me. I have made friends with some of the staff and enjoy seeing them on my return visits.
March 31, 2014
Rated 5 out of 5 by lellison62 Roomy
This hotel was better than we expected. The room was spacious and the hotel was close to restaurants and shopping. The hotel restaurant food was good, but the service was slow. The bed was harder than we expect at Sheraton Hotels, but all in all it was a great stay.
December 1, 2013
Rated 3 out of 5 Not enough dresser space
I recently stayed in a room with a king-size bed. The room was good, but I barely had enough room for my clothes as I had only 7 hangers and 3 small dresser drawers. The room would be much better if the corner chair were removed and a stand-alone dresser was added.
August 10, 2013
Rated 5 out of 5 by Megan2013 The Staff was Awesome
The staff was more than accomodating. They made sure that we were well taken care of and were very pleasant to deal with. I can't thank them enough. Our trip was very special, taking my daughter to her first music festival and the hotel made it terrific for us.
August 5, 2013
Rated 4 out of 5 by acsm Noisy
While the room was comfortable and staff was nice, the room was dark and noisy. Both shower noise from other rooms and outside noises, trains and truck, made it difficult to rest well. I was on the 5th floor. Not sure being higher would have made a difference.
November 17, 2012
Rated 4 out of 5 by 2012Travelers Appreciated Upgrade
We were upgraded to a suite which showed its wear. Room was clean and spacious. The big problem for us was this Suite is close to the elevator shaft, so we listened to the elevator come go and the whole time we were there.
Food was great and service was good
October 20, 2012
Rated 5 out of 5 by HorseLady One night get away.
This hotel is a gem. It is decorated beautifully, the rooms are generous in size and very comfy, and every area of the hotel is nice and clean. Most important, the room service was FANTASTIC!! We really enjoyed our little one night get away. Thank you!!
February 24, 2013
Rated 5 out of 5 by Chopper33 Great service
Thanks very much to the patient reservationist and front desk manager who assisted us when we needed to get our college aged daughter a room for a night as her flight had been cancelled. they focused on our needs and went to work to find a way to help.
October 12, 2013
Rated 3 out of 5 by lm927 this hotel needs an up date
the staff in this hotel was really friendly except for the old white hair guy in the dog and pony for lunch. he needs better people skills. the rooms and hallway are stuck in 1976. the rooms need bigger beds. a full just doesnt cut it for two people...
June 25, 2013
Rated 4 out of 5 by Woody737 Captain Miami air
Arrangesd a 630pm van earlier in the day to the airport. 630 asked is someone taking us to the manager on duty I'm getting some one. 636 asked again and was told its only 633 and why don't you go out side and wait(14 degrees) left hotel at 645
January 23, 2014
Rated 5 out of 5 by tmschaf A gift reservation
I gave the room as a gift reservation for traveling family. The loved the location and the service they received. Since their return I have received three thank you so I am passing them on. Thank you for making my family feel comfortable and welcome.
September 16, 2013
Rated 4 out of 5 by Don50 SPG Gold benefit
As an SPG Gold member I have always either had a room upgrade or at least afforded use of the Club Room. I understand the Sheraton Harrisburg Hershey Hotel was packed during my stay, but I was disappointed that I wasn't allowed Club level privileges.
August 7, 2012
Rated 5 out of 5 by Pat33 Nice place to stay!
The hotel staff were very helpful and polite. A previous guest had left a window slightly ajar and it could not be seen, but when the wind blew it was noisy. I contacted the desk and they had it righted immediately. The room was clean and very nice.
March 7, 2013
Rated 4 out of 5 by PM47 Good value
Decent common areas, rooms are a little tired but clean and comfortable.
May 21, 2014
Rated 3 out of 5 by lalumiere Ok - but don't expect anything great
The hotel beds and pillows were not comfortable. I could feel the springs in the bed and the pillows were too soft!
The bathrooms were too small and it was very hard to regulate the temperature when showering.
The food was mediocre at best.
May 3, 2013
Rated 5 out of 5 by Schatzie Minor Problems
Basically the hotel was nice- very clean.
There was a problem with the noise level in the room from toilets in surrounding units when they were flushed. Also one of the elevators was out of service on the weekend when hotel was very crowded.
August 29, 2012
Rated 4 out of 5 by carolyn club room
the staff in the club room was great especially the lady who did breakfast.The food was always good there.The lady who did breakfast during the week was always friendly and helpful.Andrew at the front desk was also a great help to us.
October 28, 2013
Rated 3 out of 5 by corvette Hershey
The Hershey is a bit dated but still good. However, the bath room shower didn't drain adequately. Also, we stayed on the 3rd floor, which was the lobby floor, and the hallway to our room had a funny ordor, like a taxi cab disinfectant.
August 29, 2012
Rated 4 out of 5 by Penn2013 Great time except...
They need to update shower head. Every expectation I had was met expect for my shower experience. The hotel was clean, the beds are comfortable - but the shower head did not have enough pressure and it felt like forever to get it hot.
April 2, 2013
Rated 3 out of 5 by DontLookDown Great Time
We stayed at the Sheraton for a concert/festival in August 2012. We had a wonderful time, and the staff was very helpful. The bartender, Mike, was a great addition to our evenings - he made jokes with us and we all had a great time.
August 22, 2012
Rated 1 out of 5 by turul2000 This hotel needs to be renovated
The hotel is in desperate need of renovations. The washrooms are old and need a complete renovations. The tiles are falling off and the grout is very dirty. Let's just say I didn't let my children shower without flip flops on.
August 20, 2013
Rated 4 out of 5 by Intercessor Intercessor
I didn't get to explore everything, but everything that I did see was well in place, lovely view, relaxing, staff pleasant. Hope to visit again in the future.
April 15, 2014
Rated 4 out of 5 by JP1962 Overall good hotel
The hotel was nice and met most of our expectations. The only problem was at check in when the computers went down and it took them a very long time to manually check guests in. Staff was very cordial in these circumstances.
August 14, 2012
Rated 2 out of 5 by CanuckTraveler Terrible
Unfortunately this property does not meet the standards set by the SPG brand. It is worn down and all the facilities are below expectations. The rooms are very noisy and the pillows felt 20 years old. Stay elsewhere...
December 3, 2013
Rated 5 out of 5 by Campers Upgrade was great
We were very satisfied with the upgrade to Club floor 9. The Club lounge offered great appetizers and a wonderful breakfast every day. Thank you for a great stay!
The beds were so comfortable.
Staff friendly and helpful.
September 20, 2012
Rated 3 out of 5 by DebM60 could have been cleaner
Mildew smell in bathroom. Filth on light switches. Trash along woodline of parking lot. Junk left on floor by elevator for 3 days. Remote not working. Baseball size bird dropping on window.
Bed was awesomely comfortable.
August 7, 2012
Rated 5 out of 5 by Dan63 Excellent Staff
My colleagues and I stay here 2 times a year and are never disappointed. Although one room this year did have a lot of hair in the bathroom, but nothing can be perfect and we were still happy.
Keep up the great work!
October 31, 2012