Rated 2 out of 5 by KDP1 Very disappointed with our stay
Long line ups for check in, long wait time for switch board reception, no record of our request for early check in, internet not working. I know that you can't control the noise but our floor was very noisy which required security to resolve.
July 25, 2012
Rated 1 out of 5 by Josh24 Sheraton Toronto - Aweful
Aweful Stay. Had to change rooms 3 times. Air conditioning did not work. Found hair in the in-room coffee maker. Bed spread was covered with dirt, dust and dead bugs. I ended up checking out at 11pm and stayed at a non starwood brand hotel
July 22, 2013
Rated 3 out of 5 by PCCC19 This hotel has problems
Outstanding location, but feels impersonal, despite the staff's efforts. Registration is slow, and through a mixup I wound up having to register twice for the same room. (At checkout, Brian tried his very best to make amends.) Saturday night was very noisy. TV service was flawed, and there is a charge for WiFi. Room decor seemed drab and old.
August 12, 2014
Rated 5 out of 5 by Olga50 Helpful Staff
I stayed at the Sheraton this weekend while attending a conference held at the hotel. Very busy place! Front line staff were exceptional and helpful at all times. Mr. Dunn, please pass on kudos to all your staff on their customer service.
June 24, 2013
Rated 4 out of 5 by Suzell29 Great location
Great location and very comfortable hotel to stay in when downtown for business. The staff was very friendly and did everything they could to try and accommodate our needs. I will definitely stay there again.
August 15, 2014
Rated 4 out of 5 by NFLD4 Family of 4 from Newfoundland
Excellent stay. Good price for the boat show. The costs at the restaurant was a little high but average I guess for hotel restaurants. Bed was a little soft for hubby!! Overall enjoyed our stay and the staff couldn't be more helpful.
January 21, 2012
Rated 5 out of 5 by Kismis A Great Stay!!!
We were in Toronto for my friends Stagette and stayed at The Sheraton on Queen St W., the staff was so friendly and helpful. Hotel Location is great everywhere we wanted to go was walking distance. We will definitely be coming back.
June 10, 2013
Rated 3 out of 5 by Walt67 Could be better
The room temperature could not be controlled to a comfortable temperature due to the HVAC system's age. The system for the Hotel could be set to heat or cool for the entire hotel. my room temp was 77 degrees and could not be adjusted any lower. A fan was provided which made sleeping OK but not comfortable.
The lack of cooling also made the large meeting rooms very warm. The food at B&B was bland and overpriced. They did have a fair selection of beer on tap, some local brews. The potential to be an excellent hotel is very doable. They have a great friendly staff that is focused on customer needs but they are limited by what they have to work with.
April 21, 2014
Rated 5 out of 5 by segsan Met all my needs
Perfect location for me to tool around Toronto. Friendly service from the lobby to the Club Lounge, which had fine offerings for breakfast and evening appetizers. Great workout facilities. Can't complain, and I would !
September 26, 2013
Rated 3 out of 5 by CL2012 Hotel needs update
I feel compelled to write a review simply because when I dropped off my room key in the boxes there were only 2 options: "extremely satisfied" or "unhappy".
While not impressed with the hotel, I feel manipulated by this tactic of expressing my opinion of my stay.
In general I feel the hotel needs alot of update and reconfiguration. I used the pool for a short time in the evening and found the proximity of the change rooms and finding the pool very cumbersome from the Richmond Tower. And I selected the hotel because of its pool. The water was not heated sufficiently for a partial outdoor pool neither.
The room I had was small, the bed was neatly made. I have never stayed in a hotel where the only option is a single double bed in the room, even in New York W hotel, where the rooms were tiny, they give you a queen.
There also isn't information about the hotel facilities in the room to let you know what's available, so I had to call the front desk a number of times.
Overall it was not a rewarding experience, the halls were old and dated looking, and I couldn't wait to get out of there.
May 22, 2012
Rated 4 out of 5 by Auraluna Good but not great
The hotel itself was a very nice place, the room was clean and very faithful to the description but a few things definitely need some improvement .
The hot tub was filthy, it look clean but a minute into we realized the filter wasn't workin and the water was filthy and full of bacteria. Middle of the summer on a long weekend ...not great.
Also there was no mention of the parking fees $50 dollars for parking is almost criminal.
I will resume at : A bit pricy for the No Frills Stay we recieved
August 1, 2014
Rated 5 out of 5 by ATLTravler This hotel is technology friendly
Truly enjoyed stay clubhouse is very accommodating overlooking city on 43fl friendly &helpful staff busy lobby but very technology friendly food court on lower lever however close at 7:00pm
June 22, 2013
Rated 1 out of 5 by POed Bad Customer Service
Besides a sub-par stay, the hotel over charged me and once I discovered this it was next to impossible to get a human on the telephone. I will never stay at this hotel in the future!
April 19, 2013
Rated 5 out of 5 by animal vacation
have stayed at this hotel on three occasions and never been disappointed, staff very friendly and helpful, room spacious and clean. only minor problem is length of time to check in
June 2, 2013
Rated 3 out of 5 by YULYYZ + Location/Staff / - fire alarm
Check in staff and guest services staff were very friendly on the phone and in person - commendable. Very good room size.
Very good location for public transportation, shopping, downtown sites (CN Tower, Ripley's Aquarium, ferry to Toronto Islands, Rogers Stadium/SkyDome, Union Station, etc.).
Downside: bed not as comfortable, unruly behaviour by pool one afternoon and 3am fire alarm caused by "mischief" that unsettled the kids. Didn't get good rest that night.
August 4, 2014
Rated 4 out of 5 by Soza Frequent Guest
I stay at the Sheraton all of the time because I have an spg. rewards card and I find that I can redeem my points quite frequently. The hotel is always clean and very comfortable. It is also walking distance to the ballet, the CN station , Queen West, and the Eaton Centre.
There was an incident last winter when too many young guests at a conference were having a loud party in the halls. The management did handle it but it was very upsetting and disruptive. I make sure that I do not stay on a "party floor" when I stay .there.
July 28, 2014
Rated 5 out of 5 by DM34 Great location and hotel
This was a wonderful hotel in a great location in the heart of Toronto. I highly recommend it to anyone doing business in Toronto or wanting to be in the middle of things.
April 7, 2012
Rated 5 out of 5 by Buster66 Weekend stay
My daughter and I were in Toronto for an overnight stay. We were able to check in at 10 Am which was great! The room was nice, clean and quiet. Staff was excellent also.
July 8, 2013
Rated 1 out of 5 by vinnie46 Surprised
We were served a dessert with a long hair. Very surprised and disgusted. Double billed my daughter for her room! English was not well spoken at the registration.
August 1, 2012
Rated 4 out of 5 by RSF1 Can't beat the location
Great location. Hotel is staff is friendly and very accommodating. The club level is the way to go if available. Everything important to see when visiting Toronto is within walking distance. The lobby is grand but the rooms can use an update. Overall a great location with nice amenities for a family vacation in a large city.
August 11, 2014
Rated 1 out of 5 by Normster24 over rated hotel
This Hotel stay did not meet my expectations.
July 22, 2014
Rated 3 out of 5 by BryRev A bit of a disappointment.
I was quite excited to stay again at the Sheraton Centre and frankly was disappointed. Room 729 was a layout I like for two staying however did not have the pullout couch which is how the room us laid out. The hotel must have needed the couch elsewhere as it was obvious how the tables were laid out there was a couch there. They had put a chair with power chords left stretching to the tables. The cabinet holding the TV was DUSTY, I am not fussy but...The fridge looked like it should be in $49 hotel room. Pretty poor for a hotel of that calibre and an apparent SPG Platinum guests. I suppose if other SPG hotels were not very clean and obviously well taken care of it wouldn't have made yours look so poor. Coming back to my home town T.O and staying in one of the largest SPG properties in the city I expected the best, like the Sheraton in Vancouver etc. The front desk staff were very good as were the lounge staff so that made it palatable plus I am not super fussy. Sink drains need cleaning in bathroom as well. I owned a motel and some of my guests would maybe have expected that standard of furniture and cleanliness but for your standards, not good. Our rates were 89 a night. The King bed area of the room was clean and ok but lounge as above.
March 15, 2014
Rated 5 out of 5 by diversity Excellent facilities
Stayed here for conference. Excellent facilities, great location-near shopping subway. Met family in BNB bistro. Would stay here again!
December 10, 2012
Rated 1 out of 5 by SPGPltNJ Needs some serious improvement!
Granted, I'm been spoiled by Asian Starwood properties, by default as a platinum member, I would have least gotten an upgraded room at a North American property. In addition, I would have had a welcome note from the general manager, a bowl of fruit, wine or some snacks. I was put in a standard room when I checked in and I haven't been in a standard room in over three years. I stay at Starwood properties on average 75-100 nights a year. The standard room had a broken phone, no alarm clock and a sad robe in the closet. I asked the next day if I can be upgraded to a better room and they put me in a club room. They raved about how it had more amenities like more toiletries, a bathroom and slippers. It did have an alarm clock and a working phone but it didn't have a bath robe, slippers or any real differentiating characteristics, other than being on a higher floor and having an alarm clock. The fact that I had to ask for the upgrade was pretty disappointing. I also had a package delivered to the hotel and normally that's in my room waiting for me. I had to call about the package to make sure it was delivered to my room. Furthermore, I asked for a wake up call on the next night and I never received the call. This happened twice and it caused me to be late to a meeting. I've asked to be upgraded again but they keep telling me that no more rooms are available. I'm here two more nights and I am debating in switching to another property. It's just not at the standard of 99% of the Starwood properties that I usually stay at. I expected better treatment, especially as a loyal Platinum member.
April 28, 2014
Rated 2 out of 5 by Monty33 Boy has this Hotel gone downhill
Check in was an adventure, new staff and long line up with people who looked like they were doing nothing , although in there defense maybe they wee waiting for gold level guests , not a smart move. The restaurant in the lobby has to be one of the worse hotel restaurants I have experienced in all my travels. Over an hour to prepare 8 meals and the restaurant was almost empty. The waiter was constantly coming back to us to ask questions on the preferences and yes we had many from Vegan to gluten free and even after giving our answers there were still errors.The air conditioner in our room was not working properly but was working. There were plumbing issues. and the furnishings looked like they were picked up second hand.Tthe bathroom had no counter or shelve spare so that your toilet bag was constantly wet
The $50.oo upgrade was a let down seeing that you usually get that type of breakfast free in an $89.00 room and was poorly set up. The line up was too long. There were no snacks during the day only breakfast and 5-7
August 12, 2014
Rated 3 out of 5 by SThi Club Lounge disappointing
The room was okay. Bed was not really comfortable.
The club lounge was a big disappointment. I see on the website there should be cold meats platter but there was none of that. Just cold hard boiled eggs and bread and fruit. I didn't use it for breakfast except the first day.
However, the service was good once they picked up the phone. I had to let it ring for a long time. The first time I called, I gave up and hung up. But once I made a request, the service was prompt.
The swimming pool was the best part of the hotel.
July 27, 2014
Rated 5 out of 5 by Alex19 Great Property!
Love staying at this hotel whenever I am in Toronto. Location is ideal and staff are great! They make you feel at home!
August 12, 2013
Rated 5 out of 5 by Joakk The front desk staff were extremely helpful.
The front desk staff recognized my SPG level and made me feel very welcome.
February 1, 2014
Rated 5 out of 5 by Marc58 Front desk staff is second to none!
The staff at this hotel always exceeds my expectation for great service. They care about having return customers.
March 22, 2012
Rated 5 out of 5 by MtlSam Always Pleasant
The Sheraton, and overall SPG Hotels always exceed my expectations. Great room, great location. Great staff.
June 13, 2013