Rated 3.7 out of 5 by 761
reviewers.
Rated 4 out of 5 by Lindsay157 Very good staff
We had a weekend bachelorette planned and three blocks from the hotel we got in an accident. We didn't try to use this to our advantage at the front desk or anything but the staff were so sweet and upgraded us to a suite, accommodated every specific request we had and even sent us up some wine with a nice note to have a better weekend!
The rooms were great, hotel was beautiful and up to date. RIGHT beside the Eaton Center so look out to those husbands that don't want to go shopping. Room prices were competitive and reasonable for downtown. Wasn't too hard to drive to either.
Highly recommend this hotel. Enjoy!
May 20, 2013
Rated 5 out of 5 by ChristineN Fast, Efficient & Friendly!
Check in was a breeze! The room and beds were great, too. Only thing in the room that was a bit off putting were stains in the carpet (esp. a big one). We only stayed one night, but enjoyed the convenience of the location and friendly staff answered the few questions we had. :)
P.S. Don't know where valet parking keeps the cars overnight but mine showed up with muddy paw prints all over it. It would have been nice for $48 dollars that it showed up clean as it was when it arrived!?!
May 20, 2013
Rated 2 out of 5 by Mike1970 Poor service and unclean room
I dialed guest services and asked for a room change at night due to some strong noises right outside my room. It took 4 calls over a period of 90 minutes before I could talk to someone. And this is only because I made a scene the last time and insisted on speaking to the manager of the hotel. Furthermore, the rooms was unclean. I even tried to motivate the maid to do better by being nice to her and give her tips, but, even then, it remained dirty, especially the bathtub.
May 19, 2013
Rated 4 out of 5 by samourai excellent hotel
Accueil parfait, agréable, sympathique et compétent
Situation excellente pour la visite de la ville, notamment à pied. Situation centrale pour les zones touristiques
Très beau buffet de petit dej
chambre confortable et literie permettnat un bon repos réparateur
Pas de wifi gratuit dans les chambres, ce qui est fort regrétable à l'époque actuelle
May 20, 2013
Rated 4 out of 5 by Doug Heating
Heating thermostat was broken. Otherwise this is a very good hotel
May 21, 2013
Rated 5 out of 5 by wowo Restaurant Choices
New restaurant off lobby, other restaurants within the hotel that eliminate the need to leave.
May 21, 2013
Rated 2 out of 5 by Mke255 Noisy
rooom 2527; noisy when we arrived; could hear a cork popping next door along with conversation. At 1:00 am could hear folks from the other side of our room through the air vent in our room. Not a great stay.
May 20, 2013
Rated 1 out of 5 by ACNotWorking Horrible Customer service
The A/C on my room was not working, which I report the first night, they said that they will send someone to check, but they never show up to check, by chance the air start working for a while but then stop, at 3 in the morning I call again for then to check the air because it was hot on the room, again the A/C start working again for a little while so I was able to sleep, the next morning we go to front desk and report again the A/C problem which they said they will check. We get back to the Hotel around 7pm and go to the room and the A/C was still not working, we call again and they said they willl send someone, 2 hours later they haven't show up so we call again, an hour later they haven't show up, so we call one more time and finally they show up around 10.30pm and they barely look and the A/C and notice it was damage and that it won't work, that tells me that they didn't check it at all before. At 11pm they change us to another room.
So my problem was not that the A/C was broken, that could happend and there is no way to prevent that, but the fact that we call several times for then to check and they never show up, that for me is unnaceptable, Sheraton should be 5 stars experience but for my that weekend I felt as I was staying on a highway 2 start Motel
And another think is that they don't have parking for guests, what kind of 5 start Hotel has no parking, I have to part on a public parking in front of the Hotel
May 21, 2013