Rated 2 out of 5 by bkpounds Service culture needs improvement
Interactions with multiple hotel staff indicates there is a systemic need for improvement of the service culture. 9 out of 10 employees were concerned about their work shift or personal matters than demonstrating attentive service to the guests.
Hotel is in poor physical condition and should undergo massive renovation.
June 22, 2013
Rated 5 out of 5 by Yooper3 Wedding weekend
My wife and I attended a wedding downtown Indy at the Indiana roof ballroom. We decided to make it a short get away for ourselves and had stayed at the Sheraton previously. It was very nice and a short walk from the reception. Being a Starwood member is nice with breakfast in the morning. Highly recommend the Sheraton.
July 1, 2013
Rated 3 out of 5 by CINCY1962 Great location - service is lacking!
The location of this hotel is perfect. Located in the center of town which makes it easy to explore the city on foot. Unfortunately, they were not staffed properly to host two weddings and other events at the hotel. You had to wait for 20 minutes to talk with a front desk person, once you do they were not very helpful.
July 15, 2013
Rated 5 out of 5 by Peggy1219 Hotel Staff
Being one of the "older generation" I have stayed in a few hotels in my lifetime. The Sheraton Indianapolis City Center had the friendliest, most helpful and accommodating staff I have ever seen. And when I made my reservation that person was very helpful in getting me their best rate. Just an overall great experience!
July 30, 2013
Rated 3 out of 5 by Hubtone Good location but only ok experience
Hall noise is very intrusive, very thin walls, I guess. I stayed on 20th floor but street noise was still quite audible. On Indy500 race day, it would be good for SPG lounge to be open at 6:00 rather than 7:00 as many guests are attending race and want to be the crowd. Decent stay, though, clean and staff was friendly.
May 28, 2013
Rated 1 out of 5 by KLAC Family Tradition Ended
My family has been coming to the Sheraton for the annual Tree Lighting Ceremony for several years, bur unfortunately this will be our last. The facility and staff were unprepared for a crowd. The satellite service was out, elevators were malfunctioning, and the staff was outright rude to my family. VERY disappointing!
December 2, 2013
Rated 5 out of 5 by papamayo great staff
Brittany Valdez is a true asset to your Hotel. She always remembered my name and always said "welcome back Mr. Mayo" when I returned to the Hotel. Don't know what you aree paying her, but its not enough.
July 18, 2014
Rated 3 out of 5 by WeddingGuest1112 Stayed here for a wedding.
GREAT location...right on Moument Circle within walking distance to Circle Centre Mall and restaurants. HOWEVER, we were awakened by a barking dog in the room above us and we had no hot water to prepare for the wedding we were attending. So, for the amount of money we paid for one night's stay, we were disappointed.
November 27, 2012
Rated 3 out of 5 by Yahoo1726 Housekeep needs to know how vablue they are to your org.
Hopefully you'll see the value in the housekeeping staff to have additional assistance when the hotel is very active, to reduce the workload so they can reach the rooms in a timely mannor.
July 21, 2014
Rated 2 out of 5 by artravels Needs Renovation
Definately needs renovation. There was a leak in the hall way. My thermostat did not work in my room so I was given a space heater so I could sit at the desk and work but plugging in more that 2 items on each wall shorted out the electricity. The beds were good but the overall quality of the ammenities was lacking.
April 17, 2012
Rated 4 out of 5 by MMEMME attractive hotel right in the heart of Indianapolis
We just had a short time in the city and wanted a Starwood hotel close to the center. Our Platinum status was well recognized and we were upgraded to a lovely suite. The location is ideal, within walking distance of all the sights in the city center.
June 25, 2014
Rated 4 out of 5 by Pasmile Excellent room. Club level needs work.
Excellent room, however the Club level needs work. We came in for breakfast about 930am Saturday. No eggs were in the pan. The potatoes in there were cold. No silverware or plates to be found. Most juices were empty and the fruit was hardly anything. There was also no attendant around to even ask about anything?
October 20, 2013
Rated 3 out of 5 by cltsmtt Love hotel, stay often, not happy with latest stay
We stay here everytime we come to Indy. Generally this is a great place to stay. However, apparently the outdated AC system does not work in mild temperatures. Our room never went below 75, and reached 80 for much of the evening. In addition, our bathtub drained very slowly...nearly filling to the rim.
April 8, 2014
Rated 4 out of 5 by ESQJM A pleasant surprise
For a recent trip we needed a central location. After reading many reviews, I was a bit nervous. However, the friendly front desk clerk upgraded us to a club suite. Room was great, free wine tasting and free parking for AAA members were a plus. Other than the slow elevators, the stay was a welcome surprise!
October 25, 2012
Rated 4 out of 5 by Wads Great stay at Indy Sheraton City Center
Had an upgrade to a suite. Lots of room, and all very clean. Love the fact they offer $5 certificate for in hotel use if you go green and dont have the maids come in daily. Staff was very friendly and helpful pointing out restaurants and sights to see. Was their for a conference and it went very smoothly.
October 6, 2012
Rated 4 out of 5 by Boze Too much tax and hidden fees
I was shocked to find almost an extra hundred dollars tacked onto my bill for taxes! Also extra was charged for supposedly complimentary bottles of water that were put in the room. It was explained that the large bottles were not complimentary but the small bottles were. Where was this posted? It was not!
July 26, 2012
Rated 4 out of 5 by Margaret99 Great stay
1. Very nice workout room.
2. Spacious room.
3. Club lounge service friendly and helpful.
4. Inexperienced front desk staff - but they reallty tried hard.
5. We came in late every evening and had great service in the bar. Food was very well prepared and presented. Also pretty imaginative for a hotel bar.
March 3, 2013
Rated 5 out of 5 by Tox2014 Had a good time
The stay was very comfortable, great location
August 9, 2014
Rated 4 out of 5 by Rob1970 Great Stay!
The staff was tremendous. I want especially point out the front desk staff. The check-in and check-out process was seamless. The best feature, though, is your text feature. It is EXTREMELY responsive and timely. I loved it! Keep it up. The bell and valet staff was great but I think you need to have a stand to more easily identify them. Instead of going through the front desk. The in-room dining staff was tremendous. The gentleman who took my order and the lady who delivered were great on the evening of September 18. The lady who answered the guest services call that evening was great too. There was an item not on the menu and she called the restaurant to see if could be prepared and let me know it could. The bathroom in my guestroom could have been updated and repairs made to it could have been finished better. The breakfast buffet could be expanded a bit. Nothing should detract from the service, though. As a person who works in the hotel industry, I was impressed by your attentiveness!
September 20, 2013
Rated 3 out of 5 by Lou77 Needs renovation
Location is great but there was a bad smell in my room, like humidity. I notified the staff and all they did was to spray an air deodorant, which lasted no longer than one hour. I could hear everything that was happening around the ice machine. Maybe enclose it!
this hotel really needs renovation.
July 16, 2012
Rated 4 out of 5 by TAL2013FALL Always exceeds expectations
Once again the Sheraton has exceeded our expectations. The Front Desk, Bell staff did a superb job again. Nice job April, Kyle, Chole, Richard, Drew, Kelly, Judy, and everyone.
MIchael in hskp did a marveous job also. And as always, Chef James, Pam, Juan, and the entire banquet team were spot on.
October 21, 2013
Rated 2 out of 5 by sreve69 Food
The food needs lots of help it would be best to redo the menu very,I tried both chicken dishes nether one was that good, slow service and it was not that busy
July 20, 2014
Rated 5 out of 5 by DmCe49 incredible location/view!
The staff are so friendly and efficient. The room and bathroom is clean and comfortable. The Sheraton is close to everything we wanted to do/see. We chose it for the pool but then didn't have time to sunbathe because there is so much to do in this amazing city. Would definitely stay here again!
August 26, 2013
Rated 4 out of 5 by benkrut Good stay with great view
Booked for the night of Circle of Lights 2013 and couldn't have a better view...
All great but the internet. If the note by the room lists the internet it should be included. When paying I'm finding out it's extra.. TV also could be extra going this way - it's listed in the room amenities...
December 2, 2013
Rated 3 out of 5 by kikikoko review
Old and tired hotel needs some big upgrades. It was an overall nice stay. The staff very friendly and helpful. The carpet was not vacuumed very well. Loved the view of the monument. VERY unclear how and where to get to the parking garage, especially with Ohio street closed during the weekend.
August 16, 2012
Rated 4 out of 5 by aah8485 Wedding Weekend
I was coming to Indianapolis for a wedding and the location in Circle Centre was excellent! Becoming a new member of the SPG club, I received free parking. I was also accidentally charged the full room rate, but it was quickly fixed and my price was reduced to the original price in my email.
June 3, 2013
Rated 4 out of 5 by Sirpeter Valet Parking
When I checked in was told that valet parking was $27/day, so I selected that. When checking out was billed $30/day. When is questioned this was told that it has always been $30/day. Did not leave a good taste in my mouth when checking out, not a good lasting impression.
May 8, 2014
Rated 3 out of 5 by post25 Needs Work
Their text option does not work or maybe just no one replys when you send text.
Who dicided that putting a toilet in the middle of the sink area was a good idea??? Also towels above the back of the tub when you take a shower???WOW not what i expected from a Sheraton.Staff was very friendly.
September 30, 2013
Rated 3 out of 5 by JML51 Hotel was over booked
I arrived at 12:30 a.m. on a pre-paid reservation, but was told that my king bed room was not available. I was put up in a suite that had no bed, only a bed in the couch. The staff was apologetic and comped the room, but this shouldn't happen. Since when is a paid reservation not honored?
August 7, 2013
Rated 4 out of 5 by AttorneyTim Service and Location
I am a local but stayed here for an event on a weekend...I was surprised...I knew it had a great location...but the staff was beyond typical Indy hospitality...great SPG recognition to a junior suite...location is fabulous...if you are visiting Indy you cannot go wrong with this property
August 21, 2012