Rated 2 out of 5 by Paula474 Bad first SPG experience
We stayed at this hotel because of it's proximity to the airport. I wouldn't do it again.The best part of this hotel experience was our first bellman, who was genuinely helpful. Unfortunately, the rest of the stay wasn't as good. Although there was a designated area and a large light show sign for SPG check-in, there was no staffed SPG check-in line so we waited 20 minutes to check in on a Saturday evening. Once checked in, I asked for the complimentary internet access that is promised with my SPG and Delta Platinum "Crossover" program, but I had to show the desk person the list of benefits for this program on my cell phone before he would give me complimentary access. On Saturday evening I called hotel customer service to ensure that we would have a bellman to assist us in the morning with two airport trolleys since we had lots of luggage, an early flight and a long walk to the gate area. She assured me that it would be no problem if I called at 6:30 a.m (she said she would still be on then), which I did, and was again assured that a bellman would be there promptly. At 7:10, after another call, we dragged our bags to the lobby. The front desk personnel were less than helpful, and the bellman who did assist us said we should have notified them in advance (really!). Add to this the $100 bill for 2 bad salads, a small pizza and two glasses of wine at the hotel restaurant; the bathroom tub drain which didn't work and the lights in the room which blinked on and off when our phone was charging, it isn't a stay that I will repeat. I certainly hope the next SPG experience we have will be better.
March 24, 2014
Rated 4 out of 5 by CWLyon Great Airport Hotel.
Close to airport-> connecting to terminals. Very quite and decent food.
January 12, 2014
Rated 4 out of 5 by Azizam Warm stay in this hotel
All staff is friendly, prices reflecting quality of services are good, easy to go to the centre of Milan by train ;)
February 7, 2013
Rated 4 out of 5 by GoingHome Extreme Practicality in Luxury Setting
I was amazed that the hotel was right in the airport and adjacent to car return, but still modern and luxurious.
September 11, 2013
Rated 4 out of 5 by Twig Nice to be welcomed back
When we walked in the Receptionist recognised us and gave us a very warm welcome - this made us feel 'at home'
April 9, 2013
Rated 5 out of 5 by EvgeniyS Hotel few steps from airport
Nice location with huge spaceful facilities for comfort stay for short-term period before or after departure
August 19, 2013
Rated 5 out of 5 Perfect food
The selection of food in "Il Canneto" restaurant meets very high standards and taste is absolutely amazing.
February 24, 2013
Rated 5 out of 5 by pete567432 Hotel Staff
Excellent Front Desk Hotel Staff.
Resturants and Bar were exceptional.
Enjoy this hotel very much.
March 18, 2013
Rated 4 out of 5 by hydro77 Stays
The hotel is very quite for a airport hotel although long corridors sometimes could be cold
February 11, 2013
Rated 5 out of 5 by Bob61 Excellent Club lounge
I like the Club Lounge in this hotel. This time I used Fitness Center and also liked it.
May 30, 2013
Rated 3 out of 5 by NedK SPG did not help
Was not told of SPG automatic advantages and paid for others. Large room without bathtub
May 23, 2013
Rated 3 out of 5 by Bleu155 Good location but...
Comfortable and really next to the AirPort.
Very poor early breakfast ( before 6 AM)...
April 14, 2013
Rated 3 out of 5 by wvargas01 Front desk service
Annoyingly slow service response from the counter at checkin and checkout, every time.
June 22, 2013
Rated 5 out of 5 by 4602 ceo
hotel has a good location with easy acess to terminal 1 and good value for the money
March 9, 2013
Rated 2 out of 5 by Manju whatever
Issues with: Check in/out
Dinner took long, overall chaos
June 6, 2013
Rated 5 out of 5 by sambone23 this hotel was very confortable
I really enjoy the time spent there. Room was great and met all my needs.
March 5, 2013
Rated 3 out of 5 by Kant Great location & access from airport
The hotel is well connected to airport, hence convenient for travellers.
April 24, 2013
Rated 5 out of 5 by kjell A perfect place to be
Very easy an Nice rom an Wake up in the morning in a good mude.
August 29, 2013
Rated 4 out of 5 by RussG Just what I needed
A large hotel that maintains a high level of quality and service.
February 15, 2013
Rated 5 out of 5 by Ian2013 This hotel is customized
for airport travelers in Milan.
December 12, 2013
Rated 4 out of 5 by BusinessTraveller1969 Airport Hotel - average level
It is simply a hotel - good so far but not extraordinary.
September 12, 2013
Rated 3 out of 5 by JG1974 Overall good stay
All in all a good stay, but was ruined by clogged bathtub.
May 22, 2013
Rated 5 out of 5 by Mcfranki Location
Great location and excellent stopover
November 23, 2013
Rated 4 out of 5 by Dawko A Good Hotel
A really nice hotel just expensive to eat and drink in!
March 1, 2013
Rated 5 out of 5 by Manju I was enjoying my staying
Nice location, cosy place, really near the airport.
May 12, 2013
Rated 5 out of 5 by sami manager
my stay was quite excelant and comfortable.
February 22, 2013
Rated 5 out of 5 by jack Excellent meeting place
Great place for meetings with good service
February 21, 2013
Rated 1 out of 5 by Debra0214 Worst Night in Italy!
I chose the Sheraton at the Malpensa Airport in Milan, thinking I would pamper myself on my last night in Italy. The opposite turned out to be true. It was the worst stay of my entire trip.
The thermostat in the room was broken- they sent maintenance, but the room was either way too hot or way too cold all night...so I didn't sleep very well.
The cordless phone didn't work.
My electrical adapter wouldn't work in the bathroom, where I needed it...though it worked fine in the bedroom area. Of course, I'm sure the one they supplied (for a steep fee) would have worked.
There were limited number of free TV channels - mostly news channels. Anything else you wanted to watch, you had to pay. They charge you for just about everything you might even think about using - I'm surprised I didn't have to pay for the toilet paper.
No iron or ironing board- so I ended up wearing wrinkled clothes.
Wifi in your room runs 3 euros an hour or 13 Euros a day. It's free in the lobby - woo!
In Summary: It was a lousy stay in an overpriced room - and I felt like they just wanted to gouge my pocketbook at every turn. For all the problems - it certainly wasn't worth my money. I stayed in B-n-B's...this was my only hotel - the B-n-B's out shined this place by a few miles!
March 7, 2013
Rated 2 out of 5 by robertnomeansno We got the dirty room firstly!
We got the dirty room firstly!
April 1, 2013
Rated 2 out of 5 by ksy503 Either Under-Funded or Under-Managed
-When taken to my room, the "non-smoking" room reeked of cigarette smoke. When I pointed this out to the staff, I was told it was not a smoking room because it had no ashtrays. This disregards the fact that people smoke without ashtrays and that the room did not have the "no smoking" sign as did the adjacent room. Unsatisfactory
-The circuit breaker had already tripped when I entered the room. Maintenance was called and re-set the tripped breaker. This indicated either housekeeping cleaned the room in the dark after the last guest left, or the guest tripped the breaker, meaning I did not have a room cleaned after the guest left. Unsatisfactory
-The only ice machine on the floor was broken and had not worked for some time by judging its condition. I had to retrieve ice from the bartender. Unsatisfactory
-After the second day, the escalator broke. This was an inconvenience but not a tragedy since the elevators still worked, but they are very slow. Could be better
-No on-site parking was available because it was full. The desk clerk suggested I park in airport parking, and then I would be given a small discount upon checkout. Unsatisfactory
-The cleaning staff never replaced my dirty glasses with clean ones. After three days and three glasses, I would expect it to be obvious that they needed changing. Unsatisfactory
Overall, either the hotel has poor management to allow these conditions to exist, or they are underfunded and can’t afford to fix the problems. There are more hotels in the area (in Somma Lombardo) that I will explore the next time I stay in west Milano. This should be an embarrassment for Sheraton and Starwood.
July 8, 2013