Rated 2 out of 5 by trappedinSF keep looking
I travel significantly and often stay at Sheratons worldwide. In particular, I travel to SF on business monthly. this hotel was one of the less impressive stays of the year. interior and exterior dreary and drab. dated and older look to the halls and building in general. the room was average - clean and functional. window to the to the outside in the hall let the smell of garbage and second hand smoke through the hall and into my room. employees tended to congregate and chatter in the hallways near the guest rooms - a nuissance. thin walls allowed me to get to know the neighbors. I would not stay here ever again.
August 11, 2013
Rated 5 out of 5 by lydia1234 worst place
has such a horrible room... would never ever stay here again..and sent items for dry cleaning, and items were lost
August 11, 2012
Rated 4 out of 5 Over all....a good experience
As with many big cities, the food was extremely expensive. The hotel breakfast buffet was $24.95. No thanks.
March 8, 2012
Rated 3 out of 5 by Anita Time to refurbish
I guess considering it was San Francisco, the price was perhaps in line with the accommodations. The bedroom area was large and modern, but the bathroom was teeny tiny, and the hallways were in poor condition; scraped paint, worn carpeting. For example, with one bathroom light switch, I couldn't turn on the light in the toilet area without also turning on the light in the outer sink area, which lit up the bedroom in the middle of the night. Only one set of of towels provided. Location is okay, but the Fisherman's Wharf is old style fishing wharf, away from the real action down on the Market Street wharf area.
August 30, 2012
Rated 4 out of 5 by Tricia14 Very nice accomodation and location.
Had a very enjoyable 5 days here, room very comfortable and clean, parking package especially good and convenient. Great location for getting to Pier 39 and Fisherman's Wharf, would have loved to have sat outside by fire pits but very popular as the evenings were chilly and the inside bar isn't conducive to relaxation, didn't use pool bot overlooked it and it seemed very well used.and well kept. Only comments were that bar area is overly lit, very bright and brash not for relaxing, food and drinks quite expensive and reception was very sparsely manned and involved queuing for quite a while one day when sole receptionist was on phone and no-one else came out to help. Would recommend.
April 26, 2014
Rated 3 out of 5 by Goose This hotel serves a great breakfast, has a helpful and professional staff, but the facility itself is in need of updating.
A highlight of our stay was the buffet breakfast. It's not that often anymore anybody serves smoked salmon at the price the Sheraton charged.
The concierge service was also a reason to stay again at this hotel, not to mention the excellent location.
Unfortunately, there are some big negatives, such as too few lobby level / restaurant / conference room area restroom facilities. And the elevators are too few and too dated; I'd be adding onto the outside of the building and/or sacrificing a few rooms to accomodate imporovements. Then, the decor in our hallway was atrocious; not in itself reason not to stay at this hotel again, but there are nicer hotels nearby for the same price level.
January 29, 2013
Rated 5 out of 5 by Grammyo Fantastic hotel & location
My granddaughter and I spent a week in San Francisco to celebrate her graduation. This was my 3rd stay at this hotel and her 2nd. As always, we had a wonderful time. The staff was all so helpful and friendly. And those outdoor seating areas with fire pits are so great. We met many people while sitting out there on the chilly evenings. The only thing that is a bit disappointing are the brightly striped walls and loud colored carpeting. A bit Disney-like. For a wonderful seafood meal, don't miss Scomas down on the wharf and for dessert go to the Cheesecake Factory's rooftop restaurant on top of Macy's.
July 17, 2012
Rated 4 out of 5 by Logan5 Refrigerators needed ...
This was my first stay at this hotel and I really enjoyed it. The location is great, the room was spacious and even had a couch. The bathroom could have been bigger but it did not bother me. What did bother me however was the fact that there was no refrigerator in the room. As this is obviously more a vacation than a business hotel, a little refrigerator would have been nice. I stayed for a whole week. So I got a cheap Styrofoam ice chest from the grocery store next door, filled it with ice and put my drinks in there. Others than that, I can recommend this hotel based on my personal experience.
April 13, 2014
Rated 2 out of 5 by SimpleIsBetter too many emails!
I reserved several rooms for colleagues for a recent work trip and received the intial "here is your reservation email". As my colleagues began transferring their reservations to their names and credit cards (which was also a bit of a process!), I started getting emails for each of those modifications. We asked to have my email taken off their account (they were receiving all of their own emails already!) , but I continued to receive emails about their rooms. Way too many emails! I even received yet another email about my colleague's stay this morning. Please, enough with the emails already!
April 2, 2013
Rated 5 out of 5 by calgirl58 Comfort
I ended up having the flu while in the City. Thank God my room was clean, warm and quiet....because I slept a lot that night/ The housekeeping staff was very friendly and so were the front desk staff and concierge. You really notice those things when you do not feel well. A+
December 24, 2014
Rated 4 out of 5 by chas456 comfortable, great staff and location
I contacted the hotel a day or two before we arrived and told them we were arriving early, about 11AM. The staff had the room ready to go when we arrived. No other establishment has ever done that!. The AC cooled off the room very nicely. The outdoor fire pits were a perfect location to meet with family and friends on at least four of the nights. We had a blast with the Irish woman who waited on us outside. The cleaning woman assigned to our room was the friendliest person and did a wonderful job. We also had good help with the concierge.
thank you - we will definitely return to your hotel.
October 2, 2013
Rated 2 out of 5 by cc55 This hotel was a bit...
disappointing. From an SPG hotel I expected better care of the rooms, hallways and elevators appearance. Although the lobby, pool and outside waiting area looked great and impressive I thought the rooms were out dated and run down a bit. Paint was coming off in some places, popcorn textured ceilings to name a few things. Same for the hallways and elevators, a bit lower than an SPG type of hotel. Overall cleanliness was not great. There was a plate (i am assuming from room service) left inside a hallway area for 2 days!!! And this after the cleaning maids came by and cleaned up the rooms!!
August 14, 2012
Rated 2 out of 5 by bluehwee Unsatisfactory sleep
Did not get to interact much with the employees as we seldom need services from them. Stayed in room 3420. To me, the most important aspect of a hotel room is a good night sleep. However, I was disturbed throughout the night whenever there is s disturbance along the street.The situation worsen from 6am onwards when the bus services commenced and I can hear the rubbish collection sound, people throwing rubbish, bus or car zooming across the main street. They need to consider installing double glazed window and soundproof walls.
In addition, I can also hear people moving along the corridor after 8am. Cant believe that they had just upgrade 2 years back and they had not considered all the sound-proof issue.
June 6, 2014
Rated 5 out of 5 by ZWebster Good location and hotel
Hotel is a little bit dated with weird beach motif but everything else is good. Staff was great and we loved the location. Good stay at fair price. Thanks again, we will be back soon.
December 22, 2014
Rated 3 out of 5 by JasonK712 Great Location
The best part of this hotel is its location. Walking distance to everything you need like Fisherman's Wharf for restaurants and shopping and all transportation needs. The hotel is probably a bit older from what I could tell. The rooms are nothing special. The bathrooms are very small, but who really needs a grand bathroom. It was a place to sleep. It wasn't all that quiet though was probably my biggest "complaint". There are only 4 floors so you can't get away from the street noise and I guess the windows are so old that they are not that sound proof. I have stayed in many big cities like New York and Chicago in other Starwood properties and never had noise like this. But, the location outweighs any gripes I had.
July 2, 2012
Rated 2 out of 5 by Condojoe Disappointing
My wife and I honeymooned at Sheraton Fisherman's Wharf in 1979. We have returned 5 times since. This stay will be our last. I'm very disappointed in your latest remodeling.....what up with the "beach balls" and hall wall paper. Who ever recommended the "look" was way "off base". It's fisherman's wharf...not the beach. The lobby remodel is awful as well. Whatever you were trying to pull off with a combo café, lounge, bar whatever doesn't work for me. The price to park in your lot is outrageous, I parked across the street. Our room faced the bus depot, not the view I was hoping for, but I was told the hotel was full. I do not expect a response as I've made it clear I'm not coming back, I just wanted to voice my opinion.
August 11, 2013
Rated 4 out of 5 by Aimeekp1 Great Service & updated
This is a good hotel with excellent service, great location but mediocre amenities. There is not a full service restaurant which with two small children would have been an advantage for breakfast. The rooms were updated and clean, but pretty small.Also double paned windows would have done a lot to control the street noise overnight that kept us awake. You are paying for the location - but budget for Parking because it is super expensive. Oh and there is NO fridge in the room - total bummer.
November 11, 2014
Rated 4 out of 5 by Erin transportation phone service attendant
I called well ahead of time to schedule a pickup service for 2 guests, from the airport to hotel as well as back again. The information I had been given was incorrect. I also felt very rushed off of the phone, I had to keep interrupting them trying to end the conversation, so I could continue to ask the questions I needed. This caused a lot of confusion and frustration. I had been told a car would be sent to the airport when the guests call from the luggage pickup. This was done by 2 separate guests, on 2 different days. Needless to say, one ended up taking a taxi service to the hotel and the other waited almost 2 hours for a shuttle pickup. Very aggravating on my part, since I thought I had everything planned to the tee.
February 15, 2013
Rated 5 out of 5 by Sweetpea21 My perspective of my stay
This was a very nice hotel. It was huge in volume and had a large diverse population of people that stayed there and it was very busy. The Concierge desk was always full of people, speaking in several languages, trying to get information about the city . A recommended pizza restaurant was excellent, the best vegetarian pizza ever. The room was clean and the bedding was very soft and comfortable. I ordered room service and had an excellent panini, it was so good I ordered it again. This was my first review but I felt it needed to be written. Highly recommended.
July 31, 2012
Rated 4 out of 5 by smtraveler Surprisingly nicer than expected
We stayed here one night on our way home after staying with my brother south of the city. The hotel was very bright, clean and welcoming. I loved the fire pits outside. I liked that there was no formal bar , rather a small "shop" in the lobby selling snacks and beverages. The breakfast buffet was good and the location was convenient to touristy stuff. They definitely welcomed us as an SPG member and I believe we were set up in a room on the SPG floor. The concierge was nice but not so helpful as was the bellman though they did get us a car service to the airport. The room was fine--lots of outlets for charging electronics, room service was prompt, the bathroom was small but clean. I would stay here again--the price was right.
February 21, 2013
Rated 5 out of 5 by Ronald1 Staff
All of your staff were over the top , very helpful and very friendly
July 13, 2014
Rated 3 out of 5 by funjameslee SPG Not Real Recognition
We stayed two nights on February 24 to 26, 2012, and I am a Platinum Preferred Guest for almost 10 years. At this hotel, I was so dissatisfied about SPG Recognition that the hotel took away some benefits and room amenities. It is my first time at this hotel of the service and quality did not meet my expectations as well the Sheraton Brand name at this hotel disappointed to me compared to other Sheraton Hotels through out in California, this hotel is the worth and I do not recommend to stay if you want to your elite benefits to be received and rewarded.
February 26, 2012
Rated 4 out of 5 by timmy1963 very nice hotel
I enjoyed my stay at your hotel.
My only complaint is the bath tub in my room had a slow drain and you were standing in bath water that didn't drain quickly enough while taking a shower. the Manager at the hotel at the time gave me free parking for the time I was there. they did offer to come right away to try to unplug it. My thanks for that they were very responsive. My only other complaints were the prices of the canned drinks I bought at the Spresso counter. $5 for a red bull? and $3 for a 12 oz can of soda? I was not happy about the price gouging and $50 dollars per day for Guest parking? I would expect free parking for guests for the amount of money I paid for the room. will I receive notification that my parking charges were reversed?
June 30, 2014
Rated 3 out of 5 by Traveler Stay
The noise that comes from the outside is horrible. Waking up at 5 am due to deliveries is not pleasant. At check out, I decided to mention it and the response I received was ridiculous. "We can't not control the outside noise." I agree but I can not be the only customer complaint. Maybe you need to invest in double pane windows. I was in room 3418 and was told it is one of your nicest rooms. It didn't seem any different from the room I stayed in last time a few months prior. I travel for work and need to be in SF about every 2 months. For this trip, I gave it another try since the time before I had problems. I'm hesitating about staying again. I will be back with my kids in April. Will I again receive the same service and early wake up call?
February 14, 2013
Rated 5 out of 5 by Punkin03 BEST hotel in the Fisherman's Wharf area!
In our opinion, The Sheraton Fisherman's Wharf was the best spot for us to stay while in San Francisco. We were in the city for a week, tried three different hotels and voted that the Sheraton was our favorite for many aspects. It even has a grocery store across the street and an IHOP across the other street for a fast breakfast. The brunch at the hotel, however, is reasonably priced and delicious. When we go back to S.F., we would stay the Whole vacation there! The three block walk to Fisherman's wharf was perfect to work off the breakfast.
March 31, 2014
Rated 3 out of 5 by GMG1 Excellent location - few updates needed
I booked this hotel because of its location and proximity to all San Francisco's tourist attractions. I was not dissappointed with this. However, I was dissappointed with a few things in the room itself. The walls and doors between rooms seemed to be paper thin and it was difficult to sleep because of the noise in hotel. It also felt like the sliding door to the back of room was single glazed and we could hear a lot of traffic noise. Also the bathroom was extremely small especially for a room that supposedly accommodated 4 adults. The light for the bathroom illuminated the sink area which was not separated from the bedroom by a door. Which meant that if you wanted to use the bathroom during the night you had to put a light on that could be seen in the bedroom.
August 21, 2014
Rated 4 out of 5 by Richard2013 Nice Stay
I travel often to SF for business, and stay at Fisherman's Wharf occasionally. It's a nice break from downtown for FIDI. It seems like most of the guests are foreign tourists - from all over, and it's nice watching them enjoying themselves. The hotel itself is a bit old and some of the furnishings are a bit dated, but it's doing a reasonable job refurbishing - the latest being new LG TVs - which are nice. The internet speeds have been improved, and the rooms are large and comfortable. The staff is friendly and helpful.
September 6, 2014
Rated 4 out of 5 by Downashore Clean and comfortable
It was a comfortable and clean base of operations for our San Francisco fun. Staff were responsive and eager to please; we felt welcomed.
The room description did not promise any particular view, so I was not expecting anything and did not pay for anything, but I was disappointed that our view was of the roof of an interior courtyard and its mechanical equipment, as well as the exterior walls of another wing of the property. It was unpleasant and thus we kept our window shade closed the entire time.
August 25, 2014
Rated 3 out of 5 by Fredric This hotel is in a good location
This hotel is in a convenient location with food, shopping and sites within walking distance.
The room was clean and the beds were comfortable but the bathroom was not situated well. The sink was separate from the tub and toilet which was fine except in order to use the toilet the light came on over the sink as well as in the bathroom disturbing others still asleep. The shower head was terrible, no water pressure what so ever.
The food, internet and parking were very pricey at the hotel and should be looked for elsewhere.
January 17, 2013
Rated 2 out of 5 by MissesFlores Painful getting in
Trying to get someone on the phone was a nightmare. The staff via phone were not friendly, and treated me poorly. That being said, I understand that the place was busy as heck with a conference coming in. Still yet, I felt like I was being an annoyance on a request which was a fax. I was told that it was done 6 times and it wasn't.
The staff when I arrived was really pleasant, on the other hand - the people working the cafe area were amazing. And the room was extremely comfortable.
Really, it was the annoyance of having to call and call and call again to try to get something done, and being treated terribly in the process. Transferring me to voicemails, transferring me without telling me I was being transferred. BAD customer service.
The rest however, was great.
February 11, 2013