Rated 1 out of 5 by Philly2012 Very disappointing stay
I used SPG points and upgraded suite nights and I’m very sorry that I put my family on this Hotel.
• Hallways were dirty and old. Elevators very dirty and slow.
• Got two Jr suites and the first one the pull up bed was so bad that I requested a room change
• The shower was horrible. The water would get really hot, then really cold then really hot again all on its own.
• The rooms were trashed, furniture on the Jr suite dirty and old, I was afraid to use them. Badly chipped furniture and with food crumbs. TV very bad with lines all over.
• no outlets by the bed
• Very poor concierge suite, coffee was cold, when asked the lady for more coffee she said I know and continue playing on the computer. Frozen cold bagels. No cups for juices on both days.
Over price restaurant for small salads
• Will not stay there ever again
July 29, 2013
Rated 3 out of 5 by atc80 I was disappointed
Problems during my stay included: My room was two doors away from the elevator and I heard it running constantly; I called room service to have dinner after a long day of meetings but they never answered the phone; I called guest services the next morning for help with my luggage but they never answered either; there was a portion of an old bar of soap left under the sink telling me the room wasn't cleaned properly; the hand rail in the bathroom wasn't cleaned at all.
April 7, 2013
Rated 5 out of 5 by ping410 Holiday getaway
Our stay at this Sheraton was a last minute ideal to get away. We could not have been more pleased with the hotel and our stay. The rooms are very clean, comfortable and the amenities are great!. The restaurants, gorgeous pool area, fitness center, and extremely courteous staff made this a great stay. We had a city view room which provided beautiful views of Washington D.C. especially at night. It is also very close to so many attractions and the national mall.
November 30, 2013
Rated 5 out of 5 by BrittM29 Great stay, can't wait to go back!
We had a large group of adults that attended the Ranger game on a Saturday. We got a great deal on the price because we had a large number of rooms. We all stayed on the same floor. It was a great experience and we will definitely stay again!
April 14, 2014
Rated 2 out of 5 by Robert45 Staff issues
Staff was unfriendly and not very helpful. When I went to the restaurant they acted as though I was bothering them from their other duties. They didn't seem to be concerned when we had other needs like the internet kept floating in and out.
I love Starwood and have never had service like this in any of the hotels I have stayed in... I am still a starwood fan but when in Arlington will stay at a different location
February 20, 2014
Rated 2 out of 5 by Herff Poor p.r.
Not pleased. I made a four day reservation for the final four and was told of a three day minimum which was fine. I had to leave one day early an was told I had to pay for four days. I made this through Amex platinum and plan to challeng the fourth day charge.
April 9, 2014
Rated 2 out of 5 by NoMoreSheratonForMe Not the place to come for good customer service
During our four night stay in a junior suite on the club level, we were met with frustrations constantly. Check in was 2 1/2 hours late. Club Level entitled us to the Club Lounge for breakfast, hors d'ouveres and drinks. We encountered many times not enough food and drinks. The staff was rude and said they were out of food and would not be ordering more to be sent upstairs to the Club Lounge. It was a big waste of money to opt for the Club Level. Never once during our issues did I hear an employee apologize for any problem. The room was nice and big. Cleaning service offers green choice by putting what towels you want replaced on the ground. Doesn't matter because they took the ones hanging, too. The water in the shower changed temperatures from cold to hot during each shower and the faucet for water is on the outside of the shower!!!
June 6, 2012
Rated 5 out of 5 by dane7 great pool outdoor area
stayed here several times great for Lonestar park and Rangers games
April 21, 2014
Rated 3 out of 5 by Teddy56 Needs Improvement
Made our reservation a month in advance. Our Jr Suite ended up being a handicap suite and the hotel was not full at all……disappointing. Room service could not get meals correct. The bathroom had a leak from the floor above. The arm of couch had hair on it from previous guests.
April 1, 2014
Rated 3 out of 5 by tlc7 Housekeeping walked in at 8:27 a.m.
The hotel is dated....but it is clean and the staff was friendly. My only disappointment was the persistent tapping at the door (with the edge of the door key) at 8:27 a,.m.. I got up to go to the door, thinking the place was on fire, and the door opened!!!!!! She looked at me and said, 'housekeeping' ....really at 8:30 in the morning on summer vacation? I had teenagers with me and they were still asleep.....I was shocked and disappointed.
August 17, 2012
Rated 3 out of 5 by RickOKC Very Tired bathroom!
Bathroom in this room (1921) is very tired. Soap dish was broken off the wall. Tub was chipped in no less than 6 places. Caulking around where the tile meets the tub looks like a 4th grader did it. Chome pipes that support the bathroom countertop were stained and dusty. The room did not have an information packet in it that provided room service menu. We mentioned this to Housekeeping and they offered to fix it on the spot. We deferered .
October 3, 2012
Rated 3 out of 5 by Chubbytexan Disappointing
The front desk person was not very friendly. I walked up to counter, another customer patron arrived same time as I did. I let the other patron go ahead of me. (all he needed was monetary change) After she takes care of him, she looks at me and just stares at me. I finally say to her "hello" it was a awkward feeling just standing there looking at her. She made me feel like I was bothering her. The a/c in my room did not work very well.
May 20, 2013
Rated 4 out of 5 Nice hotel, but check out could be better
I stay at this hotel once a year for business and I really like the hotel. The rooms are nice, the fitness center and pool are great and its very close to my office in Arlington. My check out experience for my most recent stay was not the best, however. Generally I don't check out at the front desk if I am provided a copy of my bill my last night in the hotel. This did not happen and I need a receipt to file my travel expenses upon return to my office, so I had to go to the front desk to check out. I waited for 25 minutes because only one person was working the front counter. Luckily I didn't have to catch a flight, but I was late for a meeting. Because the reservations were made by our travel agent, I couldn't leave and hope that the invoice would be emailed to me. Ensuring that statements are distributed the night before departure would be helpful!
July 23, 2012
Rated 3 out of 5 by Bill1046 Problems with checkout
While my stay was otherwise ok, the checkout process was very bad. I checked out at 11:15 am when it was not busy, and there was only one person there to help. The lady before me had trouble in getting checked out and I had the same problem. He seemed very slow with the procedures and in both cases said he had to go upstairs and talk to someone in management about some problem. It was very strange. One of the worst checkouts ever!
October 11, 2013
Rated 4 out of 5 by Pricklypear2 Friendly staff, comfortable room
The bellman was wonderful and made us feel welcome - left us with a great first impression (we arrived 5/16/12 around 4:30 PM - I wish I could remember his name).
The luxury of morning coffee and a bite to eat, and winding down at the end of the day with a glass of wine in Club 1801 was a special treat made even better by Carla, who served us in the evening.
Had a delicious hamburger in the bar, but otherwise, no "warm fuzzies".
May 24, 2012
Rated 4 out of 5 by BigJim convenenient location
the location for attending sporting events nearby is excellent; however, the promised shuttle service from and to the airport never materialized - the hotel phone number went unanwered for 20 minutes while we called for a shuttle from the airport, so we had to take a taxi; when we wanted to return to the airport, we were told the shuttle was full and we'd have to take another taxi - needless expense, which was very diasappointing
September 10, 2012
Rated 3 out of 5 by Jackie30 This hotel needs a major overhaul
First - staff service and food were excellent. Not so much the hotel itself. The carpet and chairs in my room all had large stains. The air conditioning unit over the shower was leaking when I checked in - thankfully that stopped soon. The faucet for the shower was ready to fall off. Took a long time to get hot water and the pillows on the bed (4 of them) had absolutely no firmness to them - it was very hard for me to sleep.
October 24, 2013
Rated 3 out of 5 by 45bound Guest Services Need Improving
Although the bed was very comfortable, the overall service was not. After 11PM on a Friday and even through Saturday mid day, housekeeping nor the front desk was available for service. We requested towels at 1030p on Friday and didnt receive them until Saturday 830AM after another 5th request. The front desk stopped answering calls after 11P on a Friday and the '0' went the hotel's recorded voicemails multiple times.
March 18, 2013
Rated 2 out of 5 by MLC99 Disappointing
Sold out weekend and hotel was very understaffed. Calls to front desk took 4-5 minutes to answer, front desk always had line. Ceiling in bathroom was rusty and peeling and badly needed painting. When we asked if we needed reservations for airport shuttle we were told no, only to find out we did and shuttle was fully booked. Hotel is convenient to Cowboy Stadium and shuttle service to nearby resturants was very good.
September 3, 2012
Rated 5 out of 5 by Gunny130 great hotel
I am a business traveler and am on the road every week. This is a great hotel, staff is helpful, location is great for both Dallas and Ft Worth and close to pro sorting arenas
April 3, 2014
Rated 2 out of 5 by MD34 Returning guest
I've stayed at this location two years ago and the accommodations were great. However this stay was quite different. I was asked to upgrade my room to club level and was told that horsdevors were served and a continental breakfast accompanied a $30 addition fee per night. Sounds great but the horsdevors consisted of meatballs, cheese and crackers and no drinks. The room had a large amount of mold in the vents.
June 12, 2013
Rated 3 out of 5 by Alexis403 This hotel needs updating
The hotel seems to be a bit outdated. The walls need a new coat of paint and the room decor needs updating. The shower was stained and there was hardly any room in the bathroom to move around.
The marketplace needs healthier food options to make it easy when you are on the go.
March 17, 2014
Rated 2 out of 5 by Kumquat Critical failure
Upon arriving for check-in at 3:30 pm on (I was told that 3 pm was the allowed time), I was informed that our room wasn't ready. There were about 2 dozen people on the wait list ahead of us and they would call my cell phone when the room became available. Since we were due to go to a concert in an hour and planned to get ready in the room, this left us with the only option of dressing and preparing (wife's make-up) in the lobby bathrooms. My good-natured wife soldiered through a packed bathroom to get ready, but heard a very large number of very irate women voicing their collective displeasure at this shared discomfort. I finally got the phone call that the room was ready a full two hours later while at the concert. How does a hotel of this size not staff the housekeeping adequately for what was surely an expected full house? The place was packed and I doubt it was a surprise.
June 13, 2012
Rated 5 out of 5 by Tim39 THIS HOTEL IS AWESOME!!!!!!!!!!!!
Ths hotel is by far the BEST that I have ever had the pleasue of staying at. My family and I went to Hurricane Harbor for a little get away. We stayed here and LOVED everything about it. The staff were awesome, the shuttle was awesome, the room was awesome. We have tickets to the Cowboys vs Giants game in Oct and we have already booked our room for the Sheraton, You cannot go wrong by staying at this hotel.
August 4, 2012
Rated 5 out of 5 by funbird Great place to stay
I was really pleased with all of the facilities. We had lunch there everyday and it was excellent. All of the staff was excellent.
April 3, 2014
Rated 3 out of 5 by Kim123 Arlington Hotel Review
The Staff is and was top of their game including a lady who works 4 jobs in the restaurant she was such a pleasure. Things you could change you get locked in the fitness room due to a faulty sensor. The housekeeper rapped on the door extremely loudly at 8 am on a holiday day. It would have not been bad if she had not done it for 2 minutes and continuously once I shouted that we were still sleeping.
January 22, 2013
Rated 4 out of 5 by Texas35 Good Stay
The staff members were wonderful and extra friendly! I had a good experience and it would have been great; however, i was a bit dissappointed that i had to walk through the smell of someone smoking in the rooms on more than 3 occurrences from Fri - Sun on the 14th floor. I felt like something should have been done to check each room from 1401-1408 because the smell certainly came rom this area.
February 25, 2013
Rated 4 out of 5 by Zane6993 Zane6993
All was good as usual until a Sheraton Associate knocked and entered three times between 7:30A.M. and 9:15A.M. only to say o sorry each time.
April 1, 2014
Rated 5 out of 5 by Mike318 Sheraton Arlington is the Best Hotel
Sheraton Arlington is the best hotel that I have ever stay at. The entire staff was very friendly, caring and helpful. It was easy to see that the staff enjoyed doing their jobs. They treated you as if they had been your friend for years.
March 17, 2014
Rated 5 out of 5 by Mary27 This hotel has it all
This is by far our favorite hotel in the Arlington/DFW area! The rooms are clean & comfortable, amenities are outstanding. The multiple choices for dining, gorgeous pool area & extremely courteous staff are among the top reasons this is our favorite hotel. We love to attend Texas Rangers games several times each year & the Sheraton in Arlington is located the closest to the ball park.
November 11, 2013