Rated 5 out of 5 by SoloTraveler55 Great place to rest
I have stayed at the Arlington Sheraton twice a year for business for seven plus years. Staff is always helpful and takes care of any special requests. Rooms are large and the beds are comfortable. I will definitely stay again.
August 2, 2014
Rated 3 out of 5 by Zaryl25 event venue
Close to the event venue. Facilities are good. However my room was close elevator and it was so distracting .
August 19, 2014
Rated 4 out of 5 by SportsTraveler Location, food, bed good but room needs improvement
Location for baseball, food, bed good but room needs improvement. Floor looked dirty and chairs had spots on them. I was suppose to have a king bed but was provided 2 double beds. Bathroom was small - door got in the way.
August 1, 2014
Rated 5 out of 5 by Ranger2014 Friendly staff
Overall we had a very nice experience. The only compliant is I had requested an refrigerator in the room. I had to ask once we got to the room and then told it would be an extra $15.00. This wasn't relayed to me at the time I made the reservation.
July 24, 2014
Rated 5 out of 5 by CIndyss14 Excellent Staff
The staff at this hotel was wonderful. Very friendly and helpful. I love the shuttle service - definitely a plus - very easy and convenient. Thank You
August 12, 2014
Rated 5 out of 5 by ShanMan That personal touch
The property is great and the staff went above and beyond. I would definitely recommend this hotel.
August 18, 2014
Rated 3 out of 5 by coffeedrinker Price too high
We stayed here because it had all the best reviews of any other hotel in the area. I was dissapointed simply because I am a smoker and ther are no balcony's. Then on top of that I am a coffee drinker. There is no real coffee pot in a delux room even ! It is some kind of toy that you hold a paper cup under! Not happening! I called the front desk and they couldn't even bring me a coffee pot with a pot. They said I could call room service in the morning and they would bring coffee! Not happening, I am not paying extra for that. You would think at $220.00 a night and no smokeing I could at least get an $8.00 coffee pot!!!! Now it is a beautiful place to look at, very well maintained. But if you are a smoker/coffee Drinker I would suggest staying somewhere else or bringing a coffee pot. Also the breakfast buffet was extremely overpriced! The scrammbled eggs were too wet. The grits were too runny. The bacon was so hard I couldn't even bite through it!
October 15, 2012
Rated 3 out of 5 by pumpkin1 HVAC needs attention
Although it was down to 46 degrees overnight, the AC would not shut off. I turned it to off and it continuted to blow. I increased the thermostat to 80 and there was still no change. I would have called for assistance, but it was 11pm when we got to the room and discovered the problem. I slept cold and have had a sore throat ever since.
October 21, 2013
Rated 4 out of 5 by Mike Reliable property
Stayed here several times while on business as well as pleasure. Stays are consistently good. Rooms are clean and comfortable. Jesus the bartender was superb. VERY convenient location next to ballpark, Cowboys Stadium, and Six Flags. Depending upon timing, can be busy with family vacationers or sports fans ( not a complaint, just FYI).
June 13, 2013
Rated 5 out of 5 by GoUSFBulls Great Central Location
If you are going to the Arlington, Texas area via airplane, this is a great location. Airport Shuttle, walking distance to Rangers Baseball, Cowboy Football, and Six Flags.
August 4, 2014
Rated 4 out of 5 by TLEM Clean, Modern, Outstanding Staff
Our room was not ready upon arrival, but Betty & Mark went out of their way to get that sorted and get us into the room we wanted. If you can, book the concierge rooms - a bit small, but worth the view & extra amenities. The beds truly are heavenly. The buffet breakfast in the morning is WONDERFUL & the the wait staff was outstanding.
June 7, 2012
Rated 5 out of 5 by Nezo STEELERS1FAN
Dawn and Skylar of the management staff went out of their way to make sure my stay was perfect !! Its a pleasure when a business trip is flawless largely due to a great hotel helping out. An appreciative client.
July 26, 2014
Rated 5 out of 5 by Kim08 Staff member helped me out
Before I could go to my big event, I had to
get dressed. That's not unusual, but I couldn't manage it. There were buttons all the way up the back, some of which I couldn't reach. A very kind staff member working in a room on my hall took time out to help me.
July 5, 2014
Rated 5 out of 5 by JewelLady Great stay
This hotel had one of the most comfortable beds I've ever slept on in a hotel. The room was spacious and comfortable. Staff were unfailingly cordial and helpful. The restaurant and snack market offered good selections, well prepared and promptly served. I was very pleased with my entire experience at the Sheraton Arlington.
October 31, 2012
Rated 2 out of 5 by PBHER CHECK IN TIME NOT ACCURATE
I CALLED PRIOR TO DRIVING OVER AND THEY TOLD ME THE 2 ROOMS I HAD WERE READY. WHEN I ARRIVED ONLY 1 ROOM WAS READY. THEY ASSURED ME THAT THE ROOM WOULD BE READY AT 3PM WHICH IS CHECK IN TIME. I CALLED 2 TIMES MORE AND THE ROOM WAS EVENTUALLY READY AT 4PM. WE WANTED TO GET THERE EARLY TO CHANGE FOR THE CONCERT AND EAT THERE.
May 27, 2013
Rated 3 out of 5 by Bill1022 Property Meeds Help
This property seems overwhelmed. They need more staff and more facilities. Fifteen chairs around the pool. One person working the market at breakfast. Ordered a frozen drink at the pool and it had chunks of ice in it as big as grapes.
July 13, 2014
Rated 2 out of 5 Not Worth the Club Level
Club level is just average rooms. The complimentary breakfest is really low quality and not worth the extra money you pay nor is the 2 complimentary drinks you receive in the evening. The bar at this hotel had great staff and the food was average. I would stay here again but I won't add any extras on its just not worth it.
September 28, 2012
Rated 3 out of 5 by caroline917 Just cant ever get it 100%
This hotel can just never get it 100% right. Its little things like a leaky tub and a nametag left on the floor, or opened lotions.. etc... Just doesn't pay attention to the details. And always loud people in the halls or rooms next to me,
July 10, 2014
Rated 4 out of 5 by ebreaux82 Nice family weekend!!
We had 2 rooms and the AC didn't cool right in one of our rooms but the manager took care of us. The rooms where clean and the housekeeping did a great job during our stay. The pool area is great and they played a movie (Charlotte's Web) on Saturday night which was nice for all of the kids. Overall had an enjoyable stay!
August 5, 2013
Rated 3 out of 5 by Sharon50 Convenient
This hotel is centrally located in Arlington to the Ballpark and Cowboy Stadium. However, it is very expensive to eat here. Dinner is outrageously expensive, nothing on the menu for kids. Find local restaurants before your stay. Also there is no sundry store in the hotel so be sure to bring everything you might need.
June 26, 2012
Rated 3 out of 5 by RGD22 Great location and facilities Room Needs Work
Great Hotel Staff, Lobby, and Pool area best in area.
But the room we have had last couple times needs to be cleaned better, bathroom area and all the other counter areas, door handles etc wiped down, stained couch and floors make it seem not very clean. Room Service was a little off 2 different times order wrong.
July 11, 2012
Rated 3 out of 5 by Jonson Hotel needs more staff on duty
Hotel needs more staff. There is only one restaurant avaialble in the hotel. There was only one server in the restaurant for dinner and cocktail lounge therefore the service was very slow an unattentive. I would think that during a conference when you have a captive audience that there would be more staff on duty.
April 22, 2013
Rated 5 out of 5 by Travelnman1 Great Hotel
The Hotel was clean and the rooms were very nice. The best part of the hotel is the pool area. Big outdoor pool with wirlpool. The waterfall and fish pond were a bonus. Great Fitness area. The Pizza Hut in the lobby was great and they stayed open late for those of us that attended the concert at Cowboys Stadium.
June 13, 2012
Rated 4 out of 5 by Smiley This hotel is in a great location.
This hotel is in the perfect location for Rangers Ballpark, Six Flags, great restaurants, and even Walmart. We have stayed at many different brands of hotels and this Sheraton has the most comfortable beds we have ever slept in. We love staying at this hotel and plan to stay here many more times in the future.
July 11, 2012
Rated 1 out of 5 by Kendall67 DFW Staycation
Hotel rooms are extremely outdated. They have uncomfortable beds, nightstands and chairs were built in the 60's, the bathroom ceiling was only 6'6"tall (I could touch the top when on my toes). The sink wouldn't drain. DO NOT STAY IN THIS HOTEL. Very overpriced for what they provide. Should be about $39/night.
November 11, 2013
Rated 1 out of 5 by WilkinsonJRSF Sheraton - Arlington TX - Aug 3 to Aug 5
Terrible service - initially given a room that was already occupied and there was no house cleaning
August 6, 2014
Rated 5 out of 5 by Gracie610 Perfect location for all attractions in Arlington
We really enjoy our recent stay at the Sheraton in Arlington. We had an excellent time enjoying the pool, food, drinks and close location to Ranger Ball Park. Once we parked our car we never had to leave the parking lot again since they offer shuttle buses or trollies to all locations we were visiting...
August 3, 2012
Rated 4 out of 5 by Minnesota2013 Convention Stay
We found the hotel was very nice, but that they were short on staff causing delays especially with the bell boys and van service. The bell boys themselves were excellent. The front check-in area staff were nice but not real efficient. I was not pleased with having to pay for the WiFi in the rooms.
June 10, 2013
Rated 3 out of 5 by Rambo1964 Great Except Mattresses
While all of the amenities were present and just fine, the mattresses were somewhat lumpy and seemed worn. Time to replace those. Beyond that, everything was acceptable.
July 20, 2014
Rated 2 out of 5 by Sewing Not the best
The beds are horrible not only hard made weird noise every time you moved or turned over plus it has a mattress pad that isn't tied down or attached so it wrinkled up making the bed even more uncomfortable. The air conditioner pan above the bath tub was dripping rusted water into the tub a maid should easily see this as not only is there a stain of rust on tub it drips directly on the floor mat she placed there daily plus your head when you get in or out of tub. The phone rang every few hours all night long when I called the desk was told no one was calling so I unplugged the phone another quest told me her phone was also ringing all night. When I checked out it took way too long the man working the desk was an idiot or just rude I don't know which first he gave me the bill for a phone call for the room above me then I told him I was a member of the rewards club but instead of getting my membership he wanted to sign me up for a new account. I stayed in his hotel in the past but never again.
June 10, 2013