Rated 2 out of 5 by dissatisfiedcustomer88 Guest beware!
Arrival and guest-check in went well-nothing to complain about there. But the room was just horrid!
The room was "non-smoking" but the bathroom smelled of smoke, I'm sure the previous guest had smoked in there. The walls were dirty, there were staind dripping from one of the walls. The AC/heater box did not work and our room was extremely hot! The room was outdated and seemed very old. The hallway to the elevator smelled moldy. Oh what a terrible stay!
February 4, 2013
Rated 2 out of 5 by CSch It was fine
This stay didn't "wow" me. The pillows were too soft and the blanket was a bit suffocating. The wireless set up did not work, but they allowed use it without room charges. The toilet sounded funny and after every shower there was a high pitched ringing. Some folks did not have hot water. I was fortunate! I also found he prices quite high for food and beverages. It was very clean and aesthetically pleasing. The food served at the meeting was very good.
February 23, 2013
Rated 1 out of 5 by Kimh March 30, 2013 Stay at Sheraton
We had booked this hotel because of it's proximity to the 16th street mall and the rooftop pool. The pool was freezing, couldn't stay in for more than a few minutes. Very disappointing because the spot is so great. Went back to the room to take a hot shower.....but the water was brown and lukewarm at best. Upon check-in, we were told that the hot water would be off from 11pm-5am. I tried to take a shower at 8:30. It still wasn't hot the next morning.
April 2, 2013
Rated 4 out of 5 by AndyK1064 Poor billing experience
I was billed for an extra night which was incorrect and forced me to make several phone calls.
December 6, 2013
Rated 3 out of 5 by Bill01 Room 2201 did not meet SPG standards
My wife and I were upgraded to this room for being SPG Gold members. It was not what we have been accustomed to in Starwood hotels. The room looked to have been remodeled from two smaller rooms with an extremely small bathroom in the middle between a "living room" and bedroom. I have had larger bathrooms on a cruise ship. The sink was directly in front of the toilet so that you could not stand in front of it. The faucet was loose and wobbled. Very low warer pressure in the shower as well. There were two or three wet spots on the carpet from some unknown leaks. Unfortunately we were unpacked before we realized the room's oddities and we were there for just one night so we stayed put but I had never experienced such an oddball guest room especially for an "upgrade"
Hotel staff was great with a big "Thank you" to Adam who I believe was the valet captain. He saved us from being stranded by directing a cab our way and haviing them pick us up.
Hotel lobby and restaurants looked brand new and quite impressive. The guest room we were assigned to was not however.
November 25, 2013
Rated 1 out of 5 by Amanda1765 Horrible customer service, subpar rooms
Every staff member I encountered during my stay was indifferent, unhelpful, and generally annoyed by my questions or requests.
Check in was late and painfully difficult. Check out was lengthy. As a tax exempt traveller, the process of submittng the tax exempt form before checking out was absurd- after waiting 20 minutes in line to check out, it was another 20 minutes and 5 pages of paperwork before I could leave. Many of my coworkers who went through the same process ultimately still did not have their tax exempt status accepted.
My room was 2-star quality at best. My TV worked intermittantly and the toilet did its best not to flush. Sheets were plastic-like and the carpet was old and dirty.
Rather than waste more of my time than I already have on the Sheraton, suffice it to say that neither I or any of my coworkers will ever stay at a Sheraton again as long as we live.
September 27, 2013
Rated 4 out of 5 by Debra58 Checking in
My only BUT MAJOR complaint is that the room I reserved in advance in association w my professional meeting in your hotel was unavailable. I was sent to a lesser level room which was not ready @ 7pm. I had to speak to the manager in order to deal with this. In the end, I was given the room I had reserved w an excellent view. Why the hassle? Does not bode well w a weary traveler. If I were a man would I have had to deal w this sort of treatment?
June 17, 2013
Rated 4 out of 5 by Greg17S Great Hotel...but could of had better room service
Great hotel with the proximity to everything we were looking for and restaurants nearby. Only issue was getting sheets changed after a couple of days ...and after asking 4 times did it actually happen.
Proximity to events and what we were looking was excellent though!
November 19, 2013
Rated 4 out of 5 by sgimattendee meeting attendee
My only complaints are:
1. The living room of my suite smelled like old cigarette smoke, even though it was supposed to be a nonsmoking hotel.
2.The layout of the conference space made it difficult to navigate and find different meeting rooms, but the staff did help with this.
3. Homeless people stare into the windows of the fitness center; I suggest installing 1-way glass windows so that those inside can see out but those outside can't see in.
April 29, 2013
Rated 4 out of 5 by JustAguest Not quite what I expected
I was not able to find a steam room or hot tub.
The sidewalks outside of the Tower side were not well shoveled (rest of downtown sidewalks were clean and dry and it was slippery in front of the hotel.
Called guest services a few times with questions. once, rang for about a minute with no answer. When the phone was answered, the information provided was accurate, timely and friendly.
Check-in and check-out were very quick, courteous and easy.
April 12, 2013
Rated 4 out of 5 by csar23 Loved the Service, missed the pool.
Absolutely loved the service at your hotel, especially from Charles and his crew. The Front Desk woman, could use some instruction on customer service. Sorry, I can't remember her name. Her comment to me that if she needed something from me, she'd ask for it, did not set well. Terrible tone for the front desk to be setting. And where was the pool? Under construction/maintenance. That was a bummer, but understandable. Give my Kudos to Charles.
May 17, 2013
Rated 2 out of 5 by aggie1976 old legacy hotel, needs improvement
An old legacy hotel that Sheraton has tried to upgrade to today's business traveler but more work is needed.
The Good: The fitness centrer was excellent. Great selection of equipment, lot's of machines,
The Bad: There was one working electrical outlet in the room.
The bathroom needs a lot of work. The toilet seems to be original 1950 style.
The TV while an LCD had horrible sound and available channels was 1/3 sports channels.
A/C was noisy
June 28, 2013
Rated 4 out of 5 by Jillz Staff gave great service....
I want to thank the staff of the hotel for their great service, and I know that they were only doing their jobs, but that doesn't guarantee professionalism and good spirit, or people skills, and the staff was very pleasant, never did they act like I was bugging them. I had two people with me who required wheel chairs, so I needed help with pushing them, and luggage carts, couldn't have done it without a lot of stress, so THANK YOU!
August 12, 2013
Rated 4 out of 5 by Johnji A great stay!
Club level was great. The reception and check-in was flawless. And the room was spotless. But there were issues. I had to ask 5 people before I got to the right place for my car. And the internet was a pain. I wasn't told about how to get the internet free(A club level extra) until I paid for one day. And the dang thing kept disconnecting. But overall I was very happy with the stay. And I hope one day that the internet will be free everywhere.
October 31, 2012
Rated 4 out of 5 by Beowulf Great Stay
All apsects of our week long stay at this hotel were great. The only exceptions were the club and the furniture
The staff in the club worked like demons, But the kitchen did not give them much to work with and they close at 7:00PM (the room is open but no service. We did not feel we received our full value for this feature.
Also there is minimal storage space for stuff. Stupid little boxes on shelves in cabinets and not very many of them!
June 28, 2013
Rated 2 out of 5 by JandL1 Couldnt sleep
First nite music outside played loud& late.
Air cond went off in middle of nite.called guest svc,they said it was on a moton censor.
Who moves about the room in the middle of the nite on the last nite found messing with the fan controll I could force it to stay on. Couldn't guest svcs hav told me that? They said nothing could be done. Sink filled with water & drained after I left in the am. Had a full schedule came to sleep didn't do so well!
July 30, 2012
Rated 2 out of 5 by Trish Family stay
When I reserved te room on phone I was told there was a pool for kids then told the price for room and rooms were next to each other. When I checked in I was charged more for room and then they had to find rooms for us. I didn't have the rooms I asked for was charged extra for one room and they were far apart. Then told pools were not working and had to walk 6 blocks to westin hotel. The valet parking gave no direction because I didn't tip.
May 25, 2013
Rated 5 out of 5 by Minaez Conference comfort
I attended a conference at the Hotel over the past few days. It met and exceeded my expectations. The staff was welcoming and accommodating; the room was exceptional and my request for an early check-in was honored. All the food served was outstanding and the conference rooms were large and comfortable. I had a delightful 3 days at the hotel!
October 31, 2013
Rated 1 out of 5 by Sonia99 Unacceptable
Unable to get wifi in room due to location? IT had no suggestions. Hot water tap in the sink did not have water 1/2 the time. The shower was barely warm and would end cold daily. The grate for heater rattled which was very difficult to sleep. Staff just told me that the problems were being addressed daily, but this continued over 4nights, 5 days. When I discussed this at check-out , I heard the same excuses. No efforts to correct things.
February 11, 2013
Rated 4 out of 5 by BigMac57 Training Conference Trip
This is a great location but it is obvious that if you don't demand service you are left to fend for your self. I never heard from anyone until I called desk to find out how to checkout. Parking (Room Key)card was not activated for garage. Had a bad experience with rusty water in Shower last morning there. Upon complaining management was very quick to make things right. i would stay again. Refrigerators in room would be good though.
June 11, 2013
Rated 2 out of 5 by JJ99 Sheraton not up to standards
I was disappointed that the hotel did not have free in room internet service, and that what they did provide was 45 minutes a day in the lobby.
Also, our room was not ready on time and the staff did not give us any reason why or any options available to us. We finally had to call corporate head quarters. I would have hoped that after sitting in the lobby for hours waiting, we would have got a complimentary meal, but none was provided.
March 5, 2013
Rated 5 out of 5 by Stella It was great experience!
It is 4th time to stay Sheraton Denver Downtown and I always am satisfied with your hotel. The location is great and employees are professional and nice to customers.
One thing I would like to comment is about the elevator. Would you either explain to the guest or put sign on the slip for the card keys about operating elevators? I have been there several times but I keep forgetting about sliding my key to reach guest floors. Thanks.
February 24, 2013
Rated 2 out of 5 by JP12 SMALL rooms and out of date
Although the staff was great about relocating us, the first room we had smelled bad and then we were relocated to a much bigger room. However, the bathrooms are very small, and the light in the bathroom had an AWFUL buzzing noise sometimes when turned on. The club level amenities are great, but I would choose the Westin over this hotel every time for the comfort and extra space in the rooms. Without central air, the room was stuffy.
July 27, 2012
Rated 5 out of 5 by ann1970 This hotel is great for the whole family
The pool is clean and having lunch served there allows you to fully relax all day while the kids play. The rooms are immaculate and the staff is ready anytime to fill any need or fix any problem. Everyone, from room service, to bell man, to the manager on staff was absolutely helpful and very nice. Room service food was not the best....but the charge was taken off as it was not up to standards. Great location....highly recommended!
August 16, 2012
Rated 3 out of 5 by BM89 Very poor customer service
The hotel is average overall. My biggest issue was the lack of customer service. One example of this was their refusal to bring a wine glass, or even a water glass, to my room unless I ordered room service. They said they could only provide plastic cups. I have never been denied this at any hotel I have stayed at. And for a hotel to refuse a platinum guest something as simple as this speaks volumes to the poor leadership and management at this property.
The property in general was just average. The rooms are older, dark, and the bathroom was the smallest I have seen. The lounge was nice, but the breakfast options were awful, and the espresso machine was out of order, which again speaks to the poor management and lack of focus.
The location is probably the best feature. It is right on the 16th St Mall, so there are plenty of food and shopping options. So all in all, it is just an average hotel; do not set your expectations too high.
October 21, 2013
Rated 2 out of 5 by David conference attendee
I stayed at this hotel because I attended a conference recently. The hotel charged us $20 more that what was agreed on by the conference. Internet was not included and was over $10 extra per day! Then the few computers in the lobby with internet would not let us on 2 of the 4 times we tried. The room was really small and the bathroom was small by New York City standards, however the bed was very comfortable. We had to set the thermostat to 78 to get the room heated to about 68. My colleague had the same issue with his room (except his room was smaller than ours!!) The remote would only work from one side of the bed. The hotel didn't even have coffee in the lobby at breakfast time. Our biggest complaint was the management would not allow us to heat our 6 month old's jar of baby food any where in the hotel, and suggested we try the 7-Eleven down the street!
March 4, 2013
Rated 4 out of 5 by CAM59 Hotel
I found it interesting that the suite was very nice and large but had an usually small bathroom. The plumbing wasn't in the best condition. Always a foot of standing water while taking a shower and the tub drained very slowly.
The first night I requested a wake up call in the morning - no call received. The next night I requested a wake up call and mentioned I didn't get it the previous morning - I received 3 calls that morning.
August 30, 2012
Rated 2 out of 5 by Disappointed1 Terrible room! Service was great!
Room very small. Amenities lacking. 1 creamer and 1 sugar per person in the room. Reported the tv not turning on and was told to let it warm up for 2 minutes and it should turn on. Turned on the AC (or attempted to turn heat off) and got a meager stirring of air all night. Terrible view of rocks from roof connecting tower and hotel and great view (sarcasm) of office building next door. $24 to park as a guest! Staff is friendly!
January 28, 2013
Rated 3 out of 5 bad room service
I was not happy with my experience because of the room service. I was given drink coupons by your hotel which I used and brought my drink back to my room. Later, when I wanted to open them, room service would not bring me a bottle opener. The person working told me I had to order something again to get an opener. I don't see how those drink coupons ended up benefitting me if I couldn't open them without buying a beer. I had to spend $25 just go get an opener. Not happy. Once I ordered a beer I didn't even drink (just for the opener) I figured I'd order a piece of pie to make the trip worth it. The room service person didn't know if you had ice cream and didn't even know what beer was available. It was very disappointing. My beer should have come with a lime as it was a Corona. I basically paid $25 for a bottle opener. I find this to be terrible customer service.
July 1, 2013
Rated 4 out of 5 by DonnaRN58 Toilet had issues from Day 1
I stayed in the hotel for 4 nights. I called several times re: the toilet flushing and each time someone responded quickly and said the toilet was fine. Later when I went to flush it was not working. On Saturday when we had some downtime and i was suppose to be resting the repair man was in and out of my room at least 4 times-getting parts, etc to fix the toilet. This was disappointing since the overall stay was very pleasant.
March 30, 2013