Rated 4 out of 5 by Mark242 Denver Downtown Sheraton
Unbeatable location, very friendly staff, clean rooms and wonderful atmosphere!
I am looking forward to going back for a weekend get-away!
November 30, 2011
Rated 4 out of 5 by Lacey First Visit to Denver
Loved the location of your hotel; right on the 16th Street Mall. In addition to all of the restaurants the Sheraton offers, there are plenty of restaurants and shops within walking distance of the hotel. The Free Bus that you can take down the 16th Street Mall is located right outside the front door of the hotel. Your staff was friendly and helpful. The food served at our functions was good and served hot. The suite we stayed in was big and roomy, but the bathroom was a bit small. Overall it was a good stay and I would book at your hotel again when in Denver.
September 6, 2012
Rated 3 out of 5 by AlabamaTraveler Comfort Level of Room
Stayed at your hotel with a Conference, the first room was in disrepair, with what could have been water damage in the bathroom and the door on the closet was broken and did not work, actually at an angle. The room for the price was small and cramped. From a comfort point of view, the AC system did not keep the room cool and I had to order a Fan after a couple of days just to be able to sleep. I discussed this with a couple of colleagues and they had the same problem. Your maintenance staff took a look, but would only say that it was working as it should have been. Never got cool. The hotel itself is beautiful, the location is excellent and the staff helpful. For the price, not impressed with the rooms and their comfort level.
June 13, 2012
Rated 4 out of 5 by KLR1111 Cold Shower
Great stay, but luke warm shower.
March 31, 2014
Rated 3 out of 5 by Wolf86 Housekeeping
It appeared that the hotel lacked adequate housekeeping staff. Each morning there was only one person in my area of the floor and the hotel was fully booked. Corners will be cut when this happens. When I checked in there were signs of this but the most obvious was that my sink was splattered with black spots from top to bottom. My co-worker had a big brown spot and hair on her sheets that she had called about upon arrival. The staff was only going to replace the bottom sheet but she insisted on changing all of the bedding. The ventilation also could use some improvement as it was very stuffy in the rooms.
There also seemed to be quite a few homeless people who came in and out regularly to raise concern to access of the facility.
August 19, 2013
Rated 3 out of 5 by tphnl good location/tiny, tiny bathroom
overall I was pleased witht he hotel however I have to comment on the room. I upgraded to an executive suite and I was really disappointed. The room itself was quite large with a seperate living room area. THis was nice. However the bathrom was very, very tiny. I could not stand at teh sink and shut the door, I had to go to teh side of the toilet to be able to shut the door. There was only about a 2 inch clearance from the toilet to the door. For I suite I thought this was unacceptable. The room was dated, the bathroom ceiling ahd a crack in it. No fridge.
February 22, 2012
Rated 3 out of 5 by jim22 Tower rooms are older and I wouldn't recommend
The hotel location is very good for downtown Denver. The main hotel building seems much more modern and the lobby is very nice. Conference facilities are very nice as well. I had a room in the older tower building on the fifth floor, it was very clean however it isn't a very nice space. The windows are surrounded by rough concrete, the metal window surrounds looked like the old handles had been removed at the bottom and left ugly black marks. The tub had rust spots by the drain and needed to be refinished. Staff was nice at checkin desk and bell stand.
September 25, 2013
Rated 4 out of 5 by Gchickendog An Above Average Sheraton
The downtown Denver Sheraton is a great place to stay for business in Denver. The location is perfect; eliminating the need for a car, with plenty of restaurants, shops, and attraction near the hotel.
The rooms are clean, quiet, and comfortable. And the exercise room is an added plus - a first class facility. The staff is always friendly and helpful.
The hotel caters to the convention traveler but I am a business traveler and have felt comfortable every time I visited.
February 20, 2014
Rated 3 out of 5 by scooke My Vacation Disappointment.
My boyfriend and I decided to take our vacation in Denver, CO. and after looking through all the hotel packages we decided to book our stay in an Executive Suit at the Sheraton hotel in downtown Denver. However, we were extremely disappointed to find that our "Suit" had a less than mediocre bathroom. It was half the size of an average bathroom, with barely enough room to turn around in. Also, our "Suit" lacked a mini fridge as well as a microwave. We were provided with a minibar with a couple water bottles and yet no where to store them...disappointing.
June 6, 2012
Rated 3 out of 5 by CJCD Maintenance
The hotel check-in was good. When we got to our room, I was a lttle disappointed at it's overall size but it would work for what we needed. I noticed that the shower/tub was leaking water, but didn't have time to worry about it then. I regret this now! When we got back to our room it was late, so we tried to go to sleep. But the leaking/running/dripping shower was clearly audible over the air conditioner. We were tired and the hour was late or we would have called maintenance, but they should have known as this was not a new issue obviously. When we got up in the morning, we discovered that no one had informed us on where ot go to have the breakfast that we had gotten in our package. And was VERY dispappointed in the breakfast buffet.
November 18, 2012
Rated 3 out of 5 by R061 Mixed service
Was at the Denver Downtown for a meeting. The meeting space is disjointed and hard to access. There are minimal stair options to get between areas (concourse and 2nd floor) meaning that you end up waiting in line for elevators, which is time consuming and not consistent with the "be green" messaging of Sheraton. The hotel rooms were nice, however it was hard to turn off the fan for the climate control system. The staff was sometimes very helpful and sometimes exceedingly short. Just depended on who you talked to. Overall, wouldn't stay for pleasure.
April 28, 2013
Rated 4 out of 5 by Sonya25 Housekeeping needs improvement
Overall great hotel. Good location as well. The only thing that really tarnished the experience was housekeeping. Though the room was cleaned sufficiently, other things were really inconsistent e.g. not getting water everyday (very dry climate), once getting ready to take a shower and no wash clothes, one coffee cup instead of two. Good service is being consistent and meeting customer cutomer expectations. I stayed their 8 nights. Also, I rented a refrigerator and the first one wasn't working and by morning all my food was warm. That was irritating. Finally, it was disappointing to discover there was a rental fee for the refrigerator ($10/day) and fees for internet when most smaller and cheaper hotel chains provide these amenties free.
May 13, 2012
Rated 5 out of 5 by lissa Family's Choice Award
As an SPG/SPP member, we have the terrific perk of earning reward points for business done with Starwood . Out of the multiple options we have to choose from in redeeming points, my family chooses the Sheraton Denver Downtown hands-down! We are coming up on our 3rd stay here, and I think they are more excited about staying at the hotel than the visit to the city? We've stayed in both towers, and there is a plus to each - can't go wrong. Personally, I'm looking forward to an outdoor cityview swim in the pool, and my morning Peets :^) See you soon!
June 22, 2012
Rated 5 out of 5 by Lynda2007 The bed was heaven!
We enjoyed a sweet "stay-cation" and really felt that we got away from it all for a couple of days! The hotel's location is extremely convenient with such a variety of restaurants, music venues, and things to do only blocks away. We had a great time exploring the 16th Street Mall from one end to the other, sitting outside on the various patios and enjoying Colorado's marvelous autumn weather. Our room had a magnificent view of the city and mountains and the bed was truly heavenly! I can't remember a time when I slept so well away from home. We commend the Sheraton for the quality of their service -- the staff was amazing -- from the housekeeper to the Concierge to the wait staff in the various restaurants, we felt pampered. We'll be back!
September 12, 2012
Rated 2 out of 5 by Wilson1020 Not the experience I expected!
I've stayed here before and the first time was a better experience. I booked 2 rooms this time. The room with the king size bed felt like a broom closet. It was extremely small. We could barely get a stroller in the room. The door was really hard to open. My husband had to almost tear down the bathroom door to get out. The pillows were terrible plus there was a black hair on the pillow and I am blonde. The other room was spacious with the 2 double beds. They never said they were going to charge my credit card for parking we were told it was free. I ended up paying $58 to park for 2 cars. The pool was cold and had snot or something in the water so we pulled the kids out of the water. Overall just not what I was expecting from a 4 star hotel!!
September 3, 2013
Rated 2 out of 5 by Edward Terrible Experience
We were in Denver for a large volleyball tournament. We arrived at the hotel at 3PM and did not get into a room until 9PM at night. We were to stay on the same floor as our team, but ended up on another floor. The next day they moved us to a room on the floor we were suppose to be on and at 1:30 in the morning there was a loud noise coming from our vent. The only option was to wake my daughter and move to our 3rd room in 2 days. The staff was not helpful at all in rectifying our situation and there was nothing offered to us for all our trouble.
March 5, 2013
Rated 3 out of 5 by BAL230 Not What I Expected
I checked in my room and noticed 2 things, a strong musty odor and a big spider. I took care of the spider myself and since there were no other rooms available(?) they ionized the room which worked pretty well. What I noticed is that there was no follow up from staff to find out if the problem had been taken care of which I would have expected. Also in regard to service, the staff in the hotel restaurant was very slow. One evening I had to go over to the bar and ask if there was anyone that could help me. I will try another hotel next time....
June 11, 2012
Rated 1 out of 5 by Cas75 This hotel does not meet the standards of Sherations that I have stayed in.
The first room we were assigned was unacceptable as it reeked of mold. The second room was better but the bathroom had a strong odor of mold. When returning to the room on Friday evening, we noticed another odor from the bathroom and found that matter from the drain had back filled into the bathtub. The same thing happened Saturday evening and we were moved. One day our room was not cleaned. We also had key problems. The Saturday evening meal was absolutely the worst meal I have ever been served. I would never recommend this hotel to anyone visiting Denver. I was also promised by the front desk that that my receipt for the stay would be emailed. I have yet to receive either the billing statement or the promised coupons to encourage a future stay.
September 9, 2013
Rated 2 out of 5 by LJRussell Not prepared, not trained, not the one
I stayed at this Sheraton for a conference. When I got there, the registration line extended the length of the hotel. They only had 3 representatives to register us. It was as if they forgot we were coming and didn't staff up. Once I finally registered at 12 pm, I was notified that I would receive a call to let me know my room was ready. Finally at 6 pm, after receiving no call, I went back to the front desk to learn that my room was ready. My room was okay - nicely located on a high floor with a great view of the city and mountains, but there was a very bad mildew smell. The rooms are noticeably old with very old finishes (the toilet has a wall pull down lever for flushing). I will only stay here again if a conference I'm attending forces me to.
November 4, 2012
Rated 4 out of 5 by wild Average
Overall the room was average. Furnishings were good quality and overall the room was comfortable. There was some trash left in the waste baskets, the toilet didn't flush until two or three tries, and the pillows were too soft.
March 17, 2014
Rated 5 out of 5 by VV101 Great location
Stayed for a conference. Checked in early and experience was not good. We were not told about using key card for elevator and overall Andrew did not seem to be familiar with his job. The room we were 1st assigned smelled musty with a concrete wall and rock view. He didn't offer us a fridge or truly make us feel welcomed to be there. Upon calling front desk about the room Terry made a 100+ better. It was amazing. We no longer had to wait on room #2 and they were right next together on a higher floor with a view plus our frigs were delivered right away-and Terry called to check on the progress and to make sure we were happy. Thank you Terry-awesome job! Get Andrew more guest relations skills as time improves how one relates to the public. Don't fire him.
May 28, 2013
Rated 2 out of 5 by JBontheroad Poorly managed
Upon arrival at 8:30pm, our rooms were not ready and the hotel was turning guests away. After waiting almost 2 hours, the room was finally ready and turned out to be what can only be described as a converted maids closet right in the elevator lobby. The trashcan still had a dirty q-tip in it and the hot water took no less than 10 minutes to finally get warmed up. The next day the front desk said they would move me to another room while I was in a meeting and would call when this was done. The call never came so I called to follow up and found they at least did move me. The new room was adequate except the tv needed a repair and there was a disposable razor cap from a previous guest in the shower.
This was not the level of service I expect in a Starwood property.
November 21, 2013
Rated 1 out of 5 by mpink723 This hotel needs significant improvement
I was very dissatisfied with the cleanliness of this hotel. I was in Denver for a conference and upon arrival we arrived into a room full of dust. We had brown water coming out of our shower the following morning and had to suggest the idea of moving to another room. We arrived in that room to find that we were sleeping on dirty sheets. After calling the front desk and having someone bring sheets, we didn't get clean sheets until the third time.
I will say that the engineers and bellman (Ben) were very helpful throughout our stay.
May 22, 2013
Rated 3 out of 5 by celchicago Housekeeping must improve
We came back from skiing pretty late and very tired to be waken up at 7:00 a.m. by the fire alarm who kept on going on and going on for at least 15 minutes. We could never go back to sleep! Then everything seemed to go wrong. There was no bottle of water but just the complimentary paper usually attached to it. There wasn't enough towels in the bathroom, even though our reservation was made for 4. And as my daughter was packing she found a leftover meal nearbye her suitcase on the window ledge! Discussing! Nonetheless the employee at the front desk refunded us the money the room cost us as we booked with cash and points, we felt that this stay wasn't up to the Starwood hotel standards we've been experiencing for the last 5 years as prefered gold members.
February 19, 2013
Rated 5 out of 5 by Curtis11 Great facility and staff
The room accomodations were great. The meeting space was nice and fit all of our needs. The event and catering staff were very accomodating and made sure all of our needs were met. Steven and Jessica and all of the event and catering staff were great!
March 14, 2014
Rated 2 out of 5 by Findog Tired Old Sheraton
-small, tired rooms - no mini bar, no fridge, very basic amenities. Closet door was broken. Wall decor in the hallway was ripped off and hanging down.
-as an SPG platinum guest, I would have expected more than just free wifi for my loyalty. This property offered nothing extra, and the wifi was very poor - constantly kicked off and also had to re-login each time we returned to the room.
-Club Lounge appears to be an afterthought. The "free" breakfast was poorly stocked (food, cutlery, dishes) and there was several "oh, we are out of that" answers from the attendee. Coffee maker was broken
-European style bathroom (read very small)
-comfortable bed and pillows but in tired surroundings
-location is excellent, but that is not enough to get me to book there again.
October 28, 2013
Rated 4 out of 5 by MotorCity66 Location is ideal to explore downtown Denver
I selected the Sheraton over a competitor because of its outdoor pool. As a first-time visitor to Denver (traveling solo for leisure over a holiday weekend), the location was perfect at the start of the 16th Street Pedestrian Mall with its free bus; close to the city bus station; and a $5 cab fare most any place downtown when I preferred not to walk. When housekeeping missed servicing my room, I was offered a complimentary breakfast. My only disappointment was missing two days at the pool because of re-surfacing. I would return!!
May 27, 2013
Rated 3 out of 5 by ARLO Bathroom needs work
I was in room 1136, and when I got to my room I was tired and decided to shower. The ceiling in the shower was falling apart and stained. It looked really bad even for a deal on price line. when you pay over $100 for a night it is sad that the room is not up to par in presentation. I will stay there again because of the location, and the young lady who helped me at the desk! She is what customer service should be like on all levels. I was very disappointed that the pool was under construction too. That was definitely a let down.
May 14, 2013
Rated 3 out of 5 by Jabrown Not up to SPG standard
Was there over the weekend (Friday-sunday). Started off with very slow Checkin process as front looked to be under staffed. Front desk representative was not that welcoming as I am use to at SPG properties. Room was clean but nothing special. Had normal room with King. Did pay extra for star club and when I tried using my key didn't work. Went back and tried. Umerous times with different keys and no luck. Went to front desk where manager surprisingly wasn't that helpful. Overall big Sheraton that is more built for conventions.
September 12, 2012
Rated 4 out of 5 by Joetravel Club Floor
Overall, i would highly rate this hotel based on location, staff helpfulness, and features. The club floor, however, could use some help. The club breakfast left much to be desired. Few selections, several mornings there was only melon for fruit and no yogurt. Bran muffins were great, but only available one day. Bagels were like hock pucks. Finally, the espresso machine was out of service forcing one to go to the lobby for a morning espresso or capucino. Come on guys, i paid for a reasonable continental breakfast!
November 14, 2013