Rated 5 out of 5 by mr624 Excellent conference venue
Conference facilities were very good. The hotel had multiple conferences occurring over the same period, but there was virtually no conflict or overlap.
Hotel room was very nice after some confusion. The room I was initially assigned turned out to be the parlor of the Presidential Suite - huge meeting room, but only had a rollaway cot to sleep on. After I let them know I was moved to one of the jr suites (which was very comfortable).
Just about the only negative is that (like many premium hotels) they charged $10-$15/day for internet access (which you get for free even at most budget hotels).
The location right on the downtown pedestrian shopping mall is very nice. Lots of convenient restaurants, etc.
August 20, 2013
Rated 5 out of 5 by CanadianEh Great location and amenities
Had a pleasant stay in Denver at the Sheraton, would recommend the hotel to anyone travelling to the mile high city!
April 27, 2014
Rated 2 out of 5 by chuck212 Such a bad feeling about the staff
Got back to my room after a 16 hour day with clients with a couple of beers to unwind. Called in my 7:30 AM wake up call. Went searching for a bottle opener. No bottle opener. Called front desk again. Front desk guy says he'll send one right up. Wait 15 minutes. Call again. Same guy says they must be on their way. Wait 10 minutes. Call again. Front desk guy gets ANNOYED I called again. Says he'll put in another request. Wait 15 minutes. Call a FOURTH TIME. Front desk guy explains this is not his problem, he did what he was supposed to do. Zero apologies or solutions offered. When I suggest his requests aren't getting through, he says he'll send another one. Very snotty. Finally, someone knocks on my door ONE HOUR LATER. Hands me a wine key, doesn't look me in the eye, walks away. I go to bed instead of drink my now warm beer. Almost asleep 20 minutes later when ANOTHER PERSON knocks on my door. I open the door, to see a housekeeping person holding a wine key and 2 handwritten notes (I assume this is the "request" he put in--handwritten notes to housekeeping). I tell her I already got one and she rolls her eyes and walks away in disgust.
Then, of course, because I complained… no wake up call. Thanks Sheraton!
April 27, 2014
Rated 2 out of 5 by JAL2014 Needs Improvement
The hotel staff and amenities are very good to excellent; however, the room, at apparently government rate needs improvement in two ways: 1) the bed was very uncomfortable, linens were too small. 2) when left open -- the bathroom door prevents a person from sitting straight ahead on the Toilet -- in essence one must sit sideways to fit as the door is in the way.
April 14, 2014
Rated 4 out of 5 by dexter The good and the not so good.
I stayed at the Sheraton Downtown Denver, in the Plaza building. The *good*: the bed, linens, pillows were amazing. Very very comfortable and luxurious. Room service was also great. The *not so good*: On a Saturday morning I could not get a hot shower. I tried from about 9am to 10:30, periodically checking while doing some work in my room, and finally gave up and had a luke warm shower at 10:30am. What gives? On Sunday I got up earlier than I needed to (6:30 am) just to make sure I had a hot shower before leaving. In a hotel this size and price rate, this is just not acceptable.
April 8, 2013
Rated 5 out of 5 by djw3 Spacious and Impressive
Went to a conference. The hotel is huge with lots of great space for meetings and presentations. The accommodations were good. Everything is connected so even if your room is in a different tower or section you do not have to go outside to get where you are going.
April 21, 2014
Rated 1 out of 5 by OKT1 Sleepless in Denver
We spent three nights at the Sheraton hotel in downtown Denver. We had a large ~800 sqft suite which was appointed with furniture appropriate to a 400 sqft suite (to say it was sparsely appointed would be overstating it - a yoga class could have been given in the unit without moving any furniture). There was neither a fridge nor a mini-bar.
On the second and third night of our stay, the alarm went off at 2am. This was followed by 8 repeated messages indicating that something was amiss - 15 minutes later (after we'd fallen asleep again), a message informed us that all was well.
June 14, 2012
Rated 5 out of 5 by TMRM Great, centrally located hotel
This centrally located hotel is on the 16th Street Mall and close to the Capitol. Large rooms are well appointed. They have a "green cleaning" program that rewards you if you choose to skip maid service. I did that, but had a couple problems getting re-stocked with coffee/tea, etc. In the end, though, guest services does a really good job, considering they have over 1000 rooms to service.
April 11, 2014
Rated 5 out of 5 by PhillyPete Excellent service for a holiday weekend
With CU-CSU football, Taste of Colorado, the Padres-Rockies and PHISH in town, the hotel was hopping when I arrived on Saturday night. Valet went smoothly, and I was offered a deal at check-in. I was supposed to be with my girl, and had reserved a king size bed. However, she didn't make the trip, and the front desk clerk offered to comp my breakfast all three mornings I was there if I'd switch to a queen bed. He also gave me a cardkey to the Club Level that had free snacks, sodas and computers.
Sure, my room was a little smaller than I'm used to, but in the end, all the extra stuff I got made my stay very enjoyable.
The location can't be beat. Right on the 16th Street Mall with all the shops and restaurants.
September 7, 2012
Rated 3 out of 5 by Chuck927 Room needs updating and staff better trained on-line reservations hotel policies
Room had great view, but the bathroom was small and needed improvements (i.e missing hook on door, fuzzy TV reception etc.). Staff at front desk need to be knowledgeable about on-line reservations and 21-day pay in advance hotel policy. I was asked to provide proof that the room charge was pre-paid in advance to prevent from being double charged upon check out. I was informed that the hotel system doesn't capture this information until after the guest checks out . This is a major flaw for the hotel. If the front desk person had handled this better and didn't make me feel as though I was lying about having already paid for the room, I wouldn't have left with a bad taste in my mouth. Ridiculous and embarrassing!
February 4, 2013
Rated 5 out of 5 by NJDad Great stay, convenient location
My family of four really enjoyed our stay at the Sheratown Downtown hotel. The Parking, Bell and Front Desk staff were all excellent, our rooms was nicely sized for our family and the location was very convenient to in town and out of town activities. The only complaint was that Housekeeping (also generally excellent) cleaned the rooms of people not checking out very late, leading to a very frustrating experience when my family got back to rest in our room at 4pm, only to discover our room wasn't clean when we got there leading to our only frustration during our 4-day stay
August 23, 2012
Rated 4 out of 5 by MB3422 pricey but always good
we were dissappointed that, although we booked 4 months before our stay,we were placed in a 2 Queen handicap accessible room. We had asked for a king, and we are not disabled so a little inconvenient (no shower boundaries, so bathroom floor gets very wet and in fact I slipped on it) we did not fuss as it was very busy there and I was sure they did what they could. we thought we had a billing discrepency and we were responed to via phone almost immediatetly-as always, the service at the Sheraton hotels is spot on! Thanks, Rashaun - not sure if I am spelling that correctly!
June 10, 2013
Rated 5 out of 5 by Otis9557 Great Conference Accomodations
I stayed for a recent conference and the meeting rooms and guest rooms were great. The staff was friendly and helpful. The food provided during our meetings (lunches and snacks) was great and not your typical conference buffet quality foods, which was a nice surprise!
My only comment is navigating the two buildings can be confusing with multpile elevator banks that take you to the different areas. It was confusing to find the meeting rooms initially and then took two days for everybody to finally feel comfortable getting around and knowing they could find their way back!
February 14, 2013
Rated 3 out of 5 by RandyFromCO Not Feeling The Love
I stayed with my wife on a Friday night recently and had a great rate. We decided that we would like to extend our stay through Saturday night, and when I asked about it, I was told there were rooms available, but if I wanted to stay again, I'd have to pay double the price. I fully expect that if a room is available on a Friday night at price X, customer service would dictate that I could get that price, or very near it, for the following night, provided rooms are available. Given there were rooms available, I felt like I was told, "We don't care about you. We can get twice as much money if you leave." What a poor policy that is. I will certainly be keeping this event in mind when making future purchase decisions.
September 10, 2013
Rated 4 out of 5 by pass Beautiful view, could use some TLC
The front desk folks were extremely helpful and cheerful. When I checked into my room, the view was just beautiful, but the table top was dirty and the bath counter was not very clean. I had to get a wet washcloth and re-clean all tops. Also, the ceiling had a big bubbly leak stain right over the beds, and the thermostat blinked nonstop that it needed repair. The room was wonderfully quiet. The concierges were not very helpful, and pretty much would give slight suggestions but no substantive help.
March 15, 2014
Rated 3 out of 5 by SUP4 Room request
I called the night before our check in date to request a mountain view room. After a brief hold I was told that we indeed would have room with a mountain view.
Unfortunately, upon arrival, shortly after the stated check in time, we were told that there were no mountain view rooms available. The person working the front desk said that a large group had booked all the mountain view rooms which is why there were non available. Clearly one of the Sheraton employees was less than truthful. Overall we were pleased with hotel, just not happy with some of the staff.
December 16, 2013
Rated 3 out of 5 by paprika Nice hotel, but...
The hotel is definitely nice, rooms are clean and spacious (in the tower). However, my major issue was the unfair practice of charging parking fees. The website states that the hotel charges overnight rate (ridiculously overpriced, given the availability of parking spaces around the hotel), which lead me to naively assume parking during the day is not charged. Alas, it is, and the price is still high. Very, very, very unfair. What is the point of paying so much for room, and having to pay high parking and internet fees in addition? Also, the air in the rooms (in the tower at least) is extremely dry, which creates difficulties for anyone not used to desert conditions. On the plus side, there's no need for the hair dryer.
October 21, 2012
Rated 1 out of 5 by Trev Never stay again
The first time I stayed here I was treated unprofessionally. The manager called and said sorry and gave me some SPG points. I thought ok first experience was bad maybe next one will be better, I was clearly mistaken. The room was a mess and whole hall way plus the room smelt like piss and throw up. I stood at the front desk waiting to be helped and the gentleman not helping anyone looked up saw me, and then went back to what he was doing. 5 minutes later after standing there and him seeing me waiting I asked for help, he looked up at me said he was busy and walked away. Wow well never stay there again or recommend this place to anyone. Tried to give the Sheraton a second chance and they slapped me even harder this time.
February 15, 2013
Rated 2 out of 5 by paulrr You need to address your AC issues
My yelp review:
Stayed here to work a conference at the convention center.
Let's start off with the good... Nice convenient location, plenty of good restaurants in the area, like beer? well their brew house has a great beer selection, and their cocktail lounge has great service and good food. Their fitness center is high end gym quality!
Now the bad.. Everyone in my party, 6 people had AC issues. One person had their Eng up to their room 3xs. My AC blew warm air until engineering fixed it. The filter was caked with inches of dust, ever hear of doing preventive maintenance? Once ?fixed? I could never get the room Temp right..either too cold or warm.
If you have an option stay in one of the other hotels that dot the area
June 13, 2013
Rated 5 out of 5 by Conferencer1040 Very Nice Stay
I attended a conference held here in April. The staff could not have been more accommodating. My room was clean, the food was great and all requests.were handled quickly and efficiently. I will surely stay here again.
April 18, 2014
Rated 4 out of 5 by Jr45 WI FI
I feel the WI FI should be part of staying at the hotel being that guests do not pay for it. There are smaller hotels/motels who are just as great as you are but the WI FI is free or part of the stay without having to pay for it.
April 17, 2014
Rated 5 out of 5 by jet3enterprises Excellant Hotel
Great Hotel --Nice Service--Transportation Readily Available
April 22, 2014
Rated 4 out of 5 by Pamela53 Great stay
My room was great, though I think I'm allergic to the detergent they use on the sheets. Next time I'll bring my own pillowcases. Other than that, and there were only a few in my group of over 100 that had this issue, everything was wonderful. Staff was very helpful with our conference.
April 14, 2014
Rated 4 out of 5 by vlbunny27 Great location!
This hotel is perfectly, centrally located downtown. We spent New Year's Eve there and were able to get everywhere we wanted to go either by the free mall shuttle or on foot without having to walk far at all. Like most all Starwood properties, this Sheraton did not disappoint. We stayed in the Towers which is a much older building an though the rooms were spacious enough and well decorated, you could still feel the sense of an older city building. Overall I loved the location, pool area and as always the professional and helpful staff. I will go back again soon.
January 4, 2012
Rated 4 out of 5 by Mark242 Denver Downtown Sheraton
Unbeatable location, very friendly staff, clean rooms and wonderful atmosphere!
I am looking forward to going back for a weekend get-away!
November 30, 2011
Rated 4 out of 5 by Lacey First Visit to Denver
Loved the location of your hotel; right on the 16th Street Mall. In addition to all of the restaurants the Sheraton offers, there are plenty of restaurants and shops within walking distance of the hotel. The Free Bus that you can take down the 16th Street Mall is located right outside the front door of the hotel. Your staff was friendly and helpful. The food served at our functions was good and served hot. The suite we stayed in was big and roomy, but the bathroom was a bit small. Overall it was a good stay and I would book at your hotel again when in Denver.
September 6, 2012
Rated 3 out of 5 by AlabamaTraveler Comfort Level of Room
Stayed at your hotel with a Conference, the first room was in disrepair, with what could have been water damage in the bathroom and the door on the closet was broken and did not work, actually at an angle. The room for the price was small and cramped. From a comfort point of view, the AC system did not keep the room cool and I had to order a Fan after a couple of days just to be able to sleep. I discussed this with a couple of colleagues and they had the same problem. Your maintenance staff took a look, but would only say that it was working as it should have been. Never got cool. The hotel itself is beautiful, the location is excellent and the staff helpful. For the price, not impressed with the rooms and their comfort level.
June 13, 2012
Rated 3 out of 5 by Wolf86 Housekeeping
It appeared that the hotel lacked adequate housekeeping staff. Each morning there was only one person in my area of the floor and the hotel was fully booked. Corners will be cut when this happens. When I checked in there were signs of this but the most obvious was that my sink was splattered with black spots from top to bottom. My co-worker had a big brown spot and hair on her sheets that she had called about upon arrival. The staff was only going to replace the bottom sheet but she insisted on changing all of the bedding. The ventilation also could use some improvement as it was very stuffy in the rooms.
There also seemed to be quite a few homeless people who came in and out regularly to raise concern to access of the facility.
August 19, 2013
Rated 3 out of 5 by tphnl good location/tiny, tiny bathroom
overall I was pleased witht he hotel however I have to comment on the room. I upgraded to an executive suite and I was really disappointed. The room itself was quite large with a seperate living room area. THis was nice. However the bathrom was very, very tiny. I could not stand at teh sink and shut the door, I had to go to teh side of the toilet to be able to shut the door. There was only about a 2 inch clearance from the toilet to the door. For I suite I thought this was unacceptable. The room was dated, the bathroom ceiling ahd a crack in it. No fridge.
February 22, 2012
Rated 5 out of 5 by Tracy069 Great Atmosphere
The hotel staff were great! The guest and meeting rooms were clean and comfortable.
April 18, 2014