Rated 5 out of 5 by travel242 Exemplary Service & Great Amenities
I've had the fortunate opportunity of spending a few nights here recently. The exemplary service that I received during my recent stay cannot be overstated. The attention to detail from every team member from check in to check out was extraordinary; very much aligned with SPG standards.
The rooms are spacious, furnished well, immaculately clean and functionally set up to make you feel at home. The plush, comfortable bedding is like none other. The amenities, large gym with state-of-the-art equipment, pool, club lounge, and amazing mountain view from my room made my stay perfect. Being overly impressed with the overall customer care, staff professionalism, immaculately clean premises, and hotel amenities; I will lodge here on future travel and have already recommended hotel to my family and business associates. Many thanks to the hotel management & team for a great stay!
July 30, 2014
Rated 1 out of 5 by loyaltoqualityservice Opportunity for Improvement
First, let me caveat this review by saying that I approach Sheraton hotel stays with some trepidation because of past negative experiences. While this stay was negative overall, I will say the room, especially the bed, was comfortable and the lighting good. The meetings and event staff were excellent. They were able to accommodate last minute audio visual needs easily. The quality of the audio visual equipment was top notch. I was surprised and disappointed that there was a $17 charge to get one small box of materials that was sent to the hotel, but I was happy they had my materials and delivered them promptly. The meeting facility was comfortable, and the refreshments provided were healthy and good tasting. Now for the opportunity for improvement. Ellie, the front desk person who checked me in failed to provide accurate information. I provided my company name and asked which room our meeting was being held in. She told me the meeting was being held in the Convention Center (a 10 minute walk from the hotel). I asked her to check the banquet schedule again, and she confirmed that there was no meeting at the hotel for my company. Fail number 1. I ordered breakfast for the next morning with delivery instructions for between 0615 and 0630. I waited until 0700, no breakfast. Fail number 2. I walked to the Convention Center only to discover that there was no meeting there. Fail number 3. I then rushed back to the hotel, hot and hungry, and after waiting 5 minutes to speak with another front desk person (sorry, I did not note the name) we were finally able to figure out that the meeting was in fact being held in the hotel. I barely got to my meeting on time. Needless to say, the faulty information provided by the hotel staff created unnecessary stress. It should also be noted that the bathroom faucet was loose (when I went to turn it on, the whole faucet moved), and the tub was extremely slippery. Either a non-stick coating needs to be applied, or a rubber bath mat needs to be provided. This is my second consecutive negative experience with Sheraton hotels. I will likely continue to avoid them when I can. I was required to stay at this property for this particular business trip.
September 9, 2014
Rated 2 out of 5 by DEH62 TOO HOT!
The room was hot and I could not regulate the temp enough to cool it off. The stat was locked at 65 you could not make it go any lower. The elevator doors close very fast they don't even give you time to get on. The card swipe is a hassle you should change it to the entrance doors. You have employees all over watching the entrances anyway. I booked my room a month in advance and checked in with other folks in my party and i was told your room is not ready yet at 5:00 PM. My work mates received keys and rooms right before my very eyes. I waited for 40 minutes before I received text message and then had to stand in line again to get my key. Not one thing about the experience was good at all. I will try hard next time to stay somewhere else. Dwayne Hillman, Sr. Pipeline Compliance Specialist, DCP Midstream.
June 27, 2014
Rated 1 out of 5 You reinforced my previous opinion
I travel and complete over 250 overnights a year for work. I have tried Sheraton off and on. Still, your front desk welcome, the amenities I am offered as an SPG member and the smoothness with which issues are handled lacks significantly. I was once again quite disappointed with the overall experience at Sheraton. The room was exceptionally clean and comfortable and the housekeeping staff were fantastic. Front desk staff, managers and amenities such as free breakfast, water, free internet and newspaper were all lacking.
July 29, 2012
Rated 1 out of 5 by Art14 This hotel only cares about the bottom line.
We had multiple issues with this stay and I waited on writing the review until I contacted the hotel about the issues.
They demonstrated that they are only interested in the 'bottom line" which would be the almighty dollar and not guest satisfaction. Very disappointing!
This lack of concern, coupled with the size of the room, and other problems, is why I would not recommend this hotel!
August 4, 2014
Rated 2 out of 5 by kellyac A disappointment
I expected more from the hotel before I arrived. The only upside to my stay was the complimentary water that was in my room. While it appeared my bed and the room itself was cleaned, the bathroom was nowhere near clean. There was a used towl draped over the shower curtain, trash on the floor around the commode. I was annoyed that a room would be given to someone that was not cleaned as it should be.
August 1, 2014
Rated 5 out of 5 by gld1958 Excellent Atmosphere
My son flew in from CA and met me for a Bronco's game. The Sheraton was excellent. From valet's to the wait staff everyone was friendly and the atmosphere was excellent.
August 25, 2014
Rated 3 out of 5 by rangerover POOL AREA
I booked this hotel for the specific reason that I wanted a relaxing weekend sitting around a pool. I was sadly disappointed. First there wasn't enough seating areas for the amount of rooms this hotel has. The seating was not only limited, but uncomfortable.The atmosphere was total concrete and pool, lacking any warmth. Non existent plants, trees or flowers, anything to brighten up the area. Very unwelcoming. Will not return. On the positive, I would like say to every experience with a hotel staff member was pleasant.
July 1, 2013
Rated 2 out of 5 by MasinaP18 Not the greatest stay
There are several issues that i had during my stay. my room had a bad smell so they had someone come up and spray air freshner, still not good, my key was never registered to my room, so i was charged out the nose for parking, and when i went to the front desk to bring to their attention, i was told there really wasnt anything that she could do, but fix the card now, as to which that was my last night, what a waste. The room was ok, but it needs improvements or updates. For this to be a Sheraton I expected a lot more.
October 2, 2012
Rated 4 out of 5 by Joetravel Club Floor
Overall, i would highly rate this hotel based on location, staff helpfulness, and features. The club floor, however, could use some help. The club breakfast left much to be desired. Few selections, several mornings there was only melon for fruit and no yogurt. Bran muffins were great, but only available one day. Bagels were like hock pucks. Finally, the espresso machine was out of service forcing one to go to the lobby for a morning espresso or capucino. Come on guys, i paid for a reasonable continental breakfast!
November 14, 2013
Rated 3 out of 5 by arrdub Voice/Data access limited!
T-mobile and AT&T users will be very frustrated with this hotel. I had almost no mobile signal for the duration of my visit, & resorted to standing near exits to make phone calls, etc. I spoke to others who were booked at the hotel during the week i was there (conference), and it seems if you use Verizon, you are fine, but if you have anything else, you are one your own. To make matters more aggravating, this is one of those hotels that charges $15/night for mid-grade internet connectivity, and that is per device!
September 30, 2012
Rated 5 out of 5 by PaAn Stay-cation to Denver
Location was excellent! Staff was helpful and friendly. Room was clean and comfortable. The bed was a little worn, but did not hinder a good nights sleep.
August 24, 2014
Rated 2 out of 5 by Tom978 Not that great
We very disappointed in several ways regarding our room. First off, the hallways smelled bad. Not sure why. Our tub/shower control handle fell off and fortunately didn't hit my foot while taking a shower. In the 5 days we stayed, we couldn't get more than lukewarm water in the afternoon/evenings at the tub/shower. The dressing room and bathroom was a "black hole" at night. We ended up leaving the bathroom light on all night so we could see where to walk. I liked the "green option" to not have daily housekeeping.
April 8, 2013
Rated 2 out of 5 by Jackson2012 Guest relations nightmare
I stayed at the Denver Sheraton for a conference with School Nutrition. I travel 40 weeks a year. The accommodations were fine except the bed was very uncomfortable (loved the pillows). I was in conference Suday morning thru wednesday. I stayed over Wed night to sight see thursday and lounge around the pool before I flew back that night. I called the front desk to request a late checkout and they told me that noon was checkout and anything past that would be a $50 chg per hr. I will NEVER stay at Sheraton again!
July 22, 2012
Rated 2 out of 5 by Dani36 First time in Denver
This was our first time at Sheraton. I received an email that my reservation was cancelled, then I called and I had to make another reservation because someone had called and cancelled mine. I wonder what kind of information is verified to cancel a reservation, name, phone number? Bed was very comfortable, room kind of small, but ok. Bathroom was too small, only room for 1 person (barely). Not enough towels provided. Everything is extra. No refrigerator in the room, no microwave. I would not recommend it. Noise on our floor that woke me up around 3:00 am, I had a hard time falling back to sleep. For the price, I would go somewhere else that has a bigger bathroom, a microwave, refrigerator in the room, and breakfast. The only good thing is location. I was very disappointed.
August 21, 2012
Rated 4 out of 5 by Diane1718 For a Sheraton...could be better
I requested a "mountainview" and even though I waited until 2:15 for it..gosh was it a disappointment. I didn't realize how far away the mountain peaks were and the windows were dirty. Super small bathroom. Though I did appreciate not only saving $5 as a green choice but that you gave the discounts daily so I could use it as I went through out the week. Great restaurants. Pool lounge was always closed even for the 4th of July which had a great view.
July 8, 2014
Rated 2 out of 5 by Hart55 Missed the details
The upgrade was appreciated. Drafty windows, which I reported. Club lounge staff was great. Breakfast was sparse.
Housekeeping neglected to clean the room. I called and reported. Girl shows up with TWO towels and left. Reported that. No other contact.
Valet guys need to stop congregating in their room and pay more attention to the customers standing there waiting (three of us on Saturday morning). This was not what I would have expected from this hotel that was highly referred by the Platinum concierge line.
February 9, 2014
Rated 4 out of 5 by ws1022 nice location-nice food
In Denver,at check-in, a woman at the front desk named 'Yoko' should get your international employee of the year! She went above and beyond! We had a suite and the room itself was very roomy, but about that bathroom?!? It was so TINY and OUTDATED! Such a wonderful hotel, and our experience was "brought down" because of that bathroom! All the hotel employees that we dealt with were excellent, but YOKO was special! Thank You, Wayne Shaw
July 14, 2014
Rated 3 out of 5 by Chacha12 this hotel has great food
this hotel has great food; the sleeping rooms need to be upgraded a bit. housekeeping is slow
August 25, 2014
Rated 5 out of 5 by Terryb56 Weekend Stay
Staff and property are both excellent! Close to the RTD and FreeMallRide.
August 26, 2014
Rated 3 out of 5 by SATAdeline Nice rooms except no place to unpack
The bed was comfortable. There was plenty of lighting. A power strip was included in the room, which made it helpful for people with phone chargers. There was no refrigerator and the dresser was so tiny - an end table size, that the three people in the room lived out of suitcases. All staff members were polite and helpful. However, housekeeping didn't get to our room till after 3 pm. We also had to keep requesting tissues, toilet paper, soap, and some extra wash clothes. Only one chair in room for 3 people.
November 3, 2012
Rated 4 out of 5 by theboss27 Convienent Downtown Location
Attended one meeting where it appeared there was no air conditioning in the room on Wed 8/20 - Terrace Room - uncomfortable for large group at 80 deg F
August 22, 2014
Rated 5 out of 5 by APERSON Largest hotel in US
Amazing. Great location. There are so many bars, the gym is the most amazing, largest gym of any hotel I've stayed at.
August 23, 2014
Rated 5 out of 5 by myabear Great Stay at A Great Hotel
We had booked a double room for two nights. We were upgraded to a corner room that had a separate sitting area, two queen beds, and a great view! We had access to the Club Lounge, which was fantastic. Breakfast was great, drinks available all day, hors d' oeuvres in the evening. The attendants were fantastic. Very attentive to everyone. Matt, brought our luggage to our room. He was great. Very friendly, offered to get us ice, he gave us information on the hotel and downtown. We were in the Tower Building. I had read a lot of reviews from people, saying it was confusing to get from the main lobby to the rooms in the Tower Building. Not so!! Once you know where your going, it's no problem. From the valet parking to check in and check out, we had very friendly professional service.
July 23, 2012
Rated 1 out of 5 by MegggenB Terrible Experience!
To begin with our room smelled like BO! Then starting at 9pm (after my child had fallen asleep), construction started in 3 rooms across from us (they said there had been a water leak earlier that day and it HAD to be repaired immediately)! After many frustrating conversations with the manager (who was clueless this was even going on), he reluctantly agreed to comp our room night. WHY did they ever put us in that room to begin with?? Then breakfast the next morning, we had to wait 20 minutes for a seat, even though there were 20 tables open and a buffet style breakfast. The excuse was they didn't have enough staff....really on a Saturday in December you don't have enough staff in your restaurant? Very poor experience and will NEVER stay there again. Beware, don't stay here either!!
December 9, 2013
Rated 5 out of 5 by MMC44 Great Property, Service & Location
Hotel upgraded me complimentary to Executive Suite based on my Platinum status. Service was exceptional and hotel is very convenient to great restaruants in downtown Denver.
August 20, 2014
Rated 3 out of 5 by HUDDIE58 Hotel's Technology NOT up to date
Much about this hotel failed to meet expectations. Most obvious was the extremely slow internet/wireless speeds. More often than not, the internet was slow as molasses; often it dropped connections. This made it impossible to work on-line and caused for an overall frustrating hotel experience. Additionally, my room lacked a refrigerator and I was charged $2.00 for each call using a 1-800 number. Come on, a hotel like the Denver Sheraton should be able to provide a refrigerator in each room and shouldn't have to "nickel and dime" clientele. For individuals attending meetings or conferences at the Denver Sheraton, plan on arriving early to find meetings locations: the signage is completely inadequate for such a massive hotel. Finally, I would note that the bridge connecting the tower and main buildings is not accessible. While there is an accessible way to get to each building, it's a long way made difficult by the lack of adequate signage.
August 4, 2014
Rated 2 out of 5 by SoundsDynamic I did not feel like a guest at this hotel
I was very unimpressed with how I and my friends were treated during our stay on New Years Ev at the Sheridan downtown Denver. I have stayed here before and was looking forward to staying here again. However I was rather upset to find out I was to be charged an extra $75 at check in after a 2 hour line. Not to mention the $24 in parking (which I thought would be included in our stay). I almost wasn't able to pay the extra charge to check in. I also was not impressed with being steered away from the comp breakfast we got up at 9 am for. We were told it was to be available till 1 pm! Instead the employee at the entrance rather treated us like we were not guest at the hotel. At this point I was regretting spending my hard earned little bit of money I had for new years at the Sheridan.
January 3, 2013
Rated 2 out of 5 by BirdieBob Rooms are small and no dressers for clothes.
Even though I reserved a king bed the desk clerk tried to place me in a room with two double beds. Upon insisting on a room with a king bed, the clerk placed me in a very small room with know dresser and a very small closet. The bathroom stool was leaking onto the floor as well. I called the front desk to request a different room. The new room was an upgrade which I should have been offered in the first place since I am a Starwood Preferred Guest. Even the upgraded room was without ample dresser space.
June 19, 2012
Rated 3 out of 5 by RonaldM RonaldM
I was very disappointed that on the day of check-in my room wasn't ready until 8:00 pm even though I had made the reservation two months in advance. No explaination on why, not a sincere apology and no offer to compensate me for my inconvenience. I had to make other arrangements for the 5 hours I had to wait for my room.
August 7, 2014