Rated 4 out of 5 by Nellie2 Hotel Average Plus
O.K. but not great. People are super helpful and friendly!! Prices are reasonable. Rooms are dated and strange layouts and art. Great location. Food is plentiful but quality is mediocre.
July 11, 2014
Rated 2 out of 5 by Exploring Hotel was average.
I would say the overall experience was average to good. The AC in the tower building did not appear to work well and there was no AC in those elevators, however there were in the Plaza.
July 11, 2014
Rated 2 out of 5 by Megan1530 Bad Experience
I stayed at your hotel for 5 days, 4 nights and I have never had an experience in a hotel such as this one. The initial room had a mildew smell and made it difficult to sleep. I let staff know and my room was promptly switched The next room had its own problems. The air conditioning did not work appropriately and a box fan was placed over the AC vent to circulate more air. The fan made a lot of noise and made it difficult to sleep. Poor experience and not a hotel I'd recommend to anyone traveling to the Denver area.
May 23, 2014
Rated 5 out of 5 by Sandib Excellent service from all staff
I was treated like a princess by all staff. I've never stayed at a hotel and treated so well. I love my bed at home and have now found a bed I love even more. So comfortable! Top quality hotel!
July 10, 2014
Rated 3 out of 5 by paprika Nice hotel, but...
The hotel is definitely nice, rooms are clean and spacious (in the tower). However, my major issue was the unfair practice of charging parking fees. The website states that the hotel charges overnight rate (ridiculously overpriced, given the availability of parking spaces around the hotel), which lead me to naively assume parking during the day is not charged. Alas, it is, and the price is still high. Very, very, very unfair. What is the point of paying so much for room, and having to pay high parking and internet fees in addition? Also, the air in the rooms (in the tower at least) is extremely dry, which creates difficulties for anyone not used to desert conditions. On the plus side, there's no need for the hair dryer.
October 21, 2012
Rated 1 out of 5 by Trev Never stay again
The first time I stayed here I was treated unprofessionally. The manager called and said sorry and gave me some SPG points. I thought ok first experience was bad maybe next one will be better, I was clearly mistaken. The room was a mess and whole hall way plus the room smelt like piss and throw up. I stood at the front desk waiting to be helped and the gentleman not helping anyone looked up saw me, and then went back to what he was doing. 5 minutes later after standing there and him seeing me waiting I asked for help, he looked up at me said he was busy and walked away. Wow well never stay there again or recommend this place to anyone. Tried to give the Sheraton a second chance and they slapped me even harder this time.
February 15, 2013
Rated 4 out of 5 by DOC31 Needed a better view
In general, this hotel was very good. Not everyone will have my complaint. I looked out my window and I saw what looked like prison walls. Someone made an attempt to improve the view by placing a sculpture on the floor of the area but it was too small to make much of a difference. I don't know how it is determined who gets the room with this view, but from now on I'll make sure if I come back I'll never get this room. The hotel really needs to do something to make the view more pleasing, e.g., plants, paint the grey walls, etc.
May 12, 2014
Rated 3 out of 5 by John00 This hotel is nice but......
....the room's air conditioning is very noisy.
July 14, 2014
Rated 2 out of 5 by paulrr You need to address your AC issues
My yelp review:
Stayed here to work a conference at the convention center.
Let's start off with the good... Nice convenient location, plenty of good restaurants in the area, like beer? well their brew house has a great beer selection, and their cocktail lounge has great service and good food. Their fitness center is high end gym quality!
Now the bad.. Everyone in my party, 6 people had AC issues. One person had their Eng up to their room 3xs. My AC blew warm air until engineering fixed it. The filter was caked with inches of dust, ever hear of doing preventive maintenance? Once ?fixed? I could never get the room Temp right..either too cold or warm.
If you have an option stay in one of the other hotels that dot the area
June 13, 2013
Rated 2 out of 5 by lajo Customer Service needs improvement
We celebrated my husband's 50th birthday downtown and us and 4 other families reserved rooms several weeks in advance. We requested early check ins. We arrived at the hotel at 11:00am and checked in. The hotel were to text us when our rooms were ready. We headed to the pool that was so crowded we sat on the concrete. We never received a text that our room was ready. At 4:30pm, we went to the concierge's desk and the room still wasn't ready. We had dinner reservations for 14 people and needed a room asap to shower for the evening. Originally, we paid for a mountain view room, but took a room without a view and the ac never worked properly.
We purchased a breakfast buffet when we reserved the room. That was disappointing. The staff was slow to fill up the serving dishes. We went back 3 times before we were able to get hashbrowns and pancakes. Next time we will find another hotel with a pool in Downtown Denver with better service.
June 30, 2014
Rated 4 out of 5 by vlbunny27 Great location!
This hotel is perfectly, centrally located downtown. We spent New Year's Eve there and were able to get everywhere we wanted to go either by the free mall shuttle or on foot without having to walk far at all. Like most all Starwood properties, this Sheraton did not disappoint. We stayed in the Towers which is a much older building an though the rooms were spacious enough and well decorated, you could still feel the sense of an older city building. Overall I loved the location, pool area and as always the professional and helpful staff. I will go back again soon.
January 4, 2012
Rated 1 out of 5 by chandran Hot Water
I am staying in SHERATON DOWNTOWN HOTEL DENVER , Tower, Room 1803.
I have called Guest Room Service 5 times today and asked for HOT WATER and Ms Jake told us that she will give us the water and we are waiting 2 hours and we have yet to get our HOT WATER.
We are not feeling well and we are shocked to see Sheraton deliver this kinda service.
I am going to Los Angeles in 2 days time and I was thinking of booking Sheraton and now I am really considering.
We are coming from another country and we really hope you can take good care of us. We believe in you and that is why we are booking you.
I also see that you do not do housekeeping of the rooms daily unless we tell you to do it.
Starwood Preferred Guest
March 31, 2014
Rated 2 out of 5 by cdschoonie Great appearance
The elevators/access to the room was horrible. Only 1 of 6 elevators were operating at a time, so getting from the Concourse to the 20th floor was a nightmare. Was the absolute worst experience I've had accessing a room in any hotel I have ever stayed at to date, bar none. Not to mention then near 200 yard walk from the front door until I finally walked into my room.
Other than that, It have a great view of the mountains.
June 20, 2014
Rated 4 out of 5 by Mark242 Denver Downtown Sheraton
Unbeatable location, very friendly staff, clean rooms and wonderful atmosphere!
I am looking forward to going back for a weekend get-away!
November 30, 2011
Rated 5 out of 5 by Debrra super experience
I thought the staff was wonderful. I wish I would have had a room with a view...but with a convention in town...it was not possible...still...very clean and smelled great.
July 9, 2014
Rated 3 out of 5 by SUP4 Room request
I called the night before our check in date to request a mountain view room. After a brief hold I was told that we indeed would have room with a mountain view.
Unfortunately, upon arrival, shortly after the stated check in time, we were told that there were no mountain view rooms available. The person working the front desk said that a large group had booked all the mountain view rooms which is why there were non available. Clearly one of the Sheraton employees was less than truthful. Overall we were pleased with hotel, just not happy with some of the staff.
December 16, 2013
Rated 4 out of 5 by Lacey First Visit to Denver
Loved the location of your hotel; right on the 16th Street Mall. In addition to all of the restaurants the Sheraton offers, there are plenty of restaurants and shops within walking distance of the hotel. The Free Bus that you can take down the 16th Street Mall is located right outside the front door of the hotel. Your staff was friendly and helpful. The food served at our functions was good and served hot. The suite we stayed in was big and roomy, but the bathroom was a bit small. Overall it was a good stay and I would book at your hotel again when in Denver.
September 6, 2012
Rated 3 out of 5 by Mommypurls Disappointed
For the price I paid for my room, I was very disappointed. The first night I had a tv that didn't work, a sink with a broken drain making it useless, a closet that wouldn't shut, and a loud banging noose coming from the heater. It was ridiculous. All I wanted was to go to bed, but instead got to watch maintenance fix the problems for over an hour. Keeping this in min, when I asked for a late check out, they refused! For my troubles all I was offered was an apology. Give me a break. Expensive room, cheap quality.
May 18, 2014
Rated 3 out of 5 by AlabamaTraveler Comfort Level of Room
Stayed at your hotel with a Conference, the first room was in disrepair, with what could have been water damage in the bathroom and the door on the closet was broken and did not work, actually at an angle. The room for the price was small and cramped. From a comfort point of view, the AC system did not keep the room cool and I had to order a Fan after a couple of days just to be able to sleep. I discussed this with a couple of colleagues and they had the same problem. Your maintenance staff took a look, but would only say that it was working as it should have been. Never got cool. The hotel itself is beautiful, the location is excellent and the staff helpful. For the price, not impressed with the rooms and their comfort level.
June 13, 2012
Rated 2 out of 5 by Guest623 Awful
The service was awful. Room not ready. Incorrect charges. Awkward layout with multiple elevator rides to get anywhere. Front desk was so incompetent, I felt sorry for them. Many guests were visibly angry waiting to check in, which was a major process. Cannot even find an email address to get refund for incorrect charges.
June 30, 2014
Rated 5 out of 5 by AnnieLJC out-of-town wedding guest
The perfect place to stay when you are traveling without a vehicle! Sheraton Downtown Denver is located in close proximity to sports venues, cultural attractions, and excellent restaurants for all tastes, not to mention the variety of pubs and brewhouses offering locally crafted beers and ales. Most of our wedding party stayed at the Sheraton and had a wonderful experience.
June 25, 2014
Rated 3 out of 5 by Wolf86 Housekeeping
It appeared that the hotel lacked adequate housekeeping staff. Each morning there was only one person in my area of the floor and the hotel was fully booked. Corners will be cut when this happens. When I checked in there were signs of this but the most obvious was that my sink was splattered with black spots from top to bottom. My co-worker had a big brown spot and hair on her sheets that she had called about upon arrival. The staff was only going to replace the bottom sheet but she insisted on changing all of the bedding. The ventilation also could use some improvement as it was very stuffy in the rooms.
There also seemed to be quite a few homeless people who came in and out regularly to raise concern to access of the facility.
August 19, 2013
Rated 3 out of 5 by tphnl good location/tiny, tiny bathroom
overall I was pleased witht he hotel however I have to comment on the room. I upgraded to an executive suite and I was really disappointed. The room itself was quite large with a seperate living room area. THis was nice. However the bathrom was very, very tiny. I could not stand at teh sink and shut the door, I had to go to teh side of the toilet to be able to shut the door. There was only about a 2 inch clearance from the toilet to the door. For I suite I thought this was unacceptable. The room was dated, the bathroom ceiling ahd a crack in it. No fridge.
February 22, 2012
Rated 3 out of 5 by bad233 This hotel was lacking
Rooms are small, Restaurant service was poor, requested a Refrigerator all week and never received one and no one called to let me know why.
July 8, 2014
Rated 3 out of 5 by Nikkii69 Parking
Don't park at this hotel. The spaces are small and the keys never work to let you in and out of the garage.
July 9, 2014
Rated 3 out of 5 by scooke My Vacation Disappointment.
My boyfriend and I decided to take our vacation in Denver, CO. and after looking through all the hotel packages we decided to book our stay in an Executive Suit at the Sheraton hotel in downtown Denver. However, we were extremely disappointed to find that our "Suit" had a less than mediocre bathroom. It was half the size of an average bathroom, with barely enough room to turn around in. Also, our "Suit" lacked a mini fridge as well as a microwave. We were provided with a minibar with a couple water bottles and yet no where to store them...disappointing.
June 6, 2012
Rated 3 out of 5 by jim22 Tower rooms are older and I wouldn't recommend
The hotel location is very good for downtown Denver. The main hotel building seems much more modern and the lobby is very nice. Conference facilities are very nice as well. I had a room in the older tower building on the fifth floor, it was very clean however it isn't a very nice space. The windows are surrounded by rough concrete, the metal window surrounds looked like the old handles had been removed at the bottom and left ugly black marks. The tub had rust spots by the drain and needed to be refinished. Staff was nice at checkin desk and bell stand.
September 25, 2013
Rated 4 out of 5 by BizProf Feedback
Great staff, excellent location.
July 10, 2014
Rated 3 out of 5 by CJCD Maintenance
The hotel check-in was good. When we got to our room, I was a lttle disappointed at it's overall size but it would work for what we needed. I noticed that the shower/tub was leaking water, but didn't have time to worry about it then. I regret this now! When we got back to our room it was late, so we tried to go to sleep. But the leaking/running/dripping shower was clearly audible over the air conditioner. We were tired and the hour was late or we would have called maintenance, but they should have known as this was not a new issue obviously. When we got up in the morning, we discovered that no one had informed us on where ot go to have the breakfast that we had gotten in our package. And was VERY dispappointed in the breakfast buffet.
November 18, 2012
Rated 4 out of 5 by Sonya25 Housekeeping needs improvement
Overall great hotel. Good location as well. The only thing that really tarnished the experience was housekeeping. Though the room was cleaned sufficiently, other things were really inconsistent e.g. not getting water everyday (very dry climate), once getting ready to take a shower and no wash clothes, one coffee cup instead of two. Good service is being consistent and meeting customer cutomer expectations. I stayed their 8 nights. Also, I rented a refrigerator and the first one wasn't working and by morning all my food was warm. That was irritating. Finally, it was disappointing to discover there was a rental fee for the refrigerator ($10/day) and fees for internet when most smaller and cheaper hotel chains provide these amenties free.
May 13, 2012