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Diese Angaben ermöglichen es uns, die besten Zimmer für Sie zu ermitteln und Ihre Ankunft entsprechend vorzubereiten.

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Für Kinder bis 17 Jahre ist die Übernachtung in den vorhandenen Betten des Zimmers kostenfrei. Für Zusatzbetten, Kinderzusatzbetten und Kinderbetten ist möglicherweise ein Aufpreis zu zahlen.

Mindestalter

Um eine Reservierung vorzunehmen, müssen Gäste mindestens 18 Jahre alt sein und einen gültigen Lichtbildausweis vorlegen.

Rated 3.4 out of 5 by 1268 reviewers.
Rated 5 out of 5 by Nice Hotel in Downtown Area The hotel fit in the district we were wanting to stay in. We were pleased with our room and the covered parking. No problems, Everyone was very helpful. We did not use any of the restaurants but looked very popular. In spite of the hotel appearing very busy, our room was quiet throughout the night. October 14, 2014
Rated 2 out of 5 by Expected Better I was disapointed with the Sheraton Dallas. Upon walking in, I was confronted with a musty smell. I later found out that a flood had taken place from heavy rains a day or two before my arrival. The hotel in general looks dated and worn. My room never reached the temp of 68 degrees I had set on the t-stat. The toilet seat was too tall for the location of the toilet and would fall down unless additional care was taken. I was woken each morning by the sound of slamming doors as people left their rooms. The resturaunt menu ws limited, never changed, and expensive. May 23, 2013
Rated 4 out of 5 by Housekeeping service I arrived on Thursday, by Friday night I had not received any service so in the evening I had to call to at least get clean towels for Saturday morning. October 20, 2014
Rated 1 out of 5 by room was a disappontment My 1 towel stained and had the end seem split and frayed like you would see in a 3rd world country. I did not receive a hand or face towel, only 2 bath towels. 2. I never received housekeeping. 3. There is above average mold in the shower. 4. Several items left me feeling creeped out such as stained light shade, beat up cabinet that used to house a refrigerator, a wad of wiring by the headboard, lamp in corner all wobbly and felt like it would fall over, seat arm rest had unidentified nasty staining on arm rest. ( I do have photo's of the items I mentioned) January 13, 2014
Rated 3 out of 5 by Service Was disappointed in the lack of service I received. Had trouble checking in--was told I had only reserved 1 room--I had reserved 2 and pulled out the confirmation. Person checking me in was not helpful. Got to the room and there were no towels and no cups for the coffee maker. Got towels and had to call back for the cups. Towels were not replenished on a daily basis--never had any wash cloths. Had difficulty getting out of the parking garage. I would only stay again if it was a conference--not for pleasure. Not the level I expect out of a Starwood property. December 3, 2012
Rated 2 out of 5 by Disappointed in service Our stay was not what we had expected. There was no valet parking. We could not drop off our the other passengers and our bags until we had driven across the street parked our car and checked into the hotel. When we got to our room there was one towel for two guests. We called for more and none arrived the first night. Second night we had two because I caught the cleanning lady outside my door and ask her to leave two towels. There were people screaming and yelling all night outside our room, and then you could here them throwing up all morining. The cross walk to the garage was closed. So the only access you had to your car was out the front entrance of the hotel and across the street. I could go on and on but have said enough. October 17, 2012
Rated 3 out of 5 by This hotel has excellent room service The food items that we purchased through room service were excellent. We ordered the steaks. October 20, 2014
Rated 5 out of 5 by The hotel staff was great I would definitely recommend this hotel because of the staff. The workers were extremely friendly, helpful and pleasant. They all served with a smile. They were always ready whenever you need help. I didn't like the menu selections but Carlos saw to it that I would be able to have something to eat. He went and spoke to the chef and because of that I was able to have a customized dinner. Naime was also good to us. She served with a smile always. The Dallas Sheraton Downtown is the best Sheraton I have ever stayed at. August 19, 2014
Rated 4 out of 5 by Ariana Grande We didn't have 99 problems, but there was one. Housekeeping came and woke us up at 4:18 AM asking if we had ordered a fan. Wrong room. Actually there were two issues. The shower water was scalding hot or freezing - didn't seem to be anything in between. October 13, 2014
Rated 2 out of 5 by Customer Service For the most part customer service was great. The problem I experienced was with the AC. My room was at 72 degrees when I arrived on that Sunday and remain that way until Thursday. I called twice and the electricians did come up but I only felt cool air when I called the second time. I spoke with the Representative in peron on Wednesday and she told me she would send someone up and they never came on Thursday I received a call asking if my AC was working correctly. At that point I was tired of trying and did not respond and the hotel had a stale smell. June 11, 2012
Rated 3 out of 5 by Dry Cleaning Dropped off dry cleaning early on Saturday morning and was told I'd receive it back Saturday night. Dry cleaning was not returned until 7:55AM Monday morning, causing me late for work. Also, the Sheraton charged me double, calling it a rush order, when it was their fault for not getting it back Saturday. Still spending my time trying to obtain an updated invoice and ensure I'm charged the appropriate amount for bad service. Despite bad service with dry cleaning, I would recommend this hotel. Overall very nice - great fitness center, location and food. May 14, 2013
Rated 4 out of 5 by Nice stay but with a few glitches The room was great but there was no working ice machine on our floor. We called and was told by the front desk attendant to call and they would be happy to bring it to us. When we called back a not to happy front desk attendant wanted to know who had told us that. Our room was cleaned but no clean towels were left. It took an hour for housekeeping to bring them. The hotel knew a conference was checking out on Thursday yet they only had 4 people working the checkout desk. Long lines that moved very slowly. Conference rooms were frigid first three days. July 29, 2012
Rated 4 out of 5 by Surprises I was surprised to learn that my room did not have a working refrigerator or microwave. Every time that I have stayed at another hotel in a chain, both were available. While the shower did have one bar to hold on to, the other hotels I stayed in had several bars in the shower and even a plastic chair to sit on if requested. The extra bars/seat are important for older people with balance problems. But there was no way to request this when we signed up through the Ambit Energy events program. September 2, 2014
Rated 5 out of 5 by Staff The hotel was clean and maid service was Very good. The restaurant's food menu's was very limited and the food was average. The elevator's where constantly broken and was hard to get to your room at times. October 14, 2014
Rated 2 out of 5 by OU/TX weekend was horrible We will never stay at this hotel again. We stayed over OU/TX weekend and it might as well been a frat party. Obviously wasted little kids being drug into the hotel by their friends because they couldn't stand up. We paid $200 a night to stay here, so getting woke up at 230am because of a hallway party is not something that we expected. They had police officers in the other towers where there are double beds, but not our tower. To make matters worse, our air conditioner didn't work and when they came to "fix" it, it never improved. I woke up with no hot water which topped everything off. Never have I been so disappointed in a hotel. Also, if they are going to post online that no ice chests will be allowed, then this needs to be enforced. October 14, 2013
Rated 2 out of 5 by Poor service The check in was a nightmare, no excuse for the time it took, staff appeared to be apathetic or maybe simply not trained well. I have been a spg member for many years, a gold member for the past two years and have never had this experience at spg hotels, very disappointing. The room was clean and well appointed but the hotel layout was confusing. Had 3 rooms all in different towers because the staff could not figure out how to place us close to each other. I will never stay here again, there too many other choices with excellent service in Dallas. July 23, 2013
Rated 5 out of 5 by Fitness Facility is fabulous This newly redone fitness facility is gorgeous. It is nicer than the gym I belong to ! The Sheraton fitness center has hardwood floors, TONS of equipment including some of the subtler items such as foam rollers, fit balls, and bands. Many hotels post a photo of their "gym" that is really a picture into a mirror that reflects the equipment and makes it appear twice as roomy. NOT the situation at Sheraton Dallas. The gym is huge ... you could dance in there : ) Thanks thanks for making it clean and large and supplying ample high-quality equipment. March 15, 2014
Rated 2 out of 5 by Inconsistant, no apparent systems The hotel itself is nice but undersatffed for the number of rooms. The management obviously has not trained their staff very well. There was a measurable amount of hair in my bathtub on arrival and the coffee maker had not been serviced. There were no washcloths. I had two rooms. The other room had a clogged sink and a safe that did not operate. Calls were placed, promises were made and never executed. My room was not serviced by 5:30 pm one afternoon. Someone was sent up 20 minutes later and once again failed to service the coffee maker and only left one towel. If you look at recent reviews, this hotel seems to find it easier to apologize later than to provide great service now. I hope you are reading this prior to choosing where to stay. February 21, 2013
Rated 5 out of 5 by A great place to stay This hotel is comfortable, has many things to offer, restuarants, a Sports Bar, gift shop, superior service. The rooms are immaculate. The hotel is centrally located close to good food and shopping, and public transportation is only a block away. October 10, 2014
Rated 5 out of 5 by Wow !!! My daughter had surgery that required we stay near the hospital. And Sheraton took us in last minute and treated us like royalty. It all started at the front desk, they got us in and smiled a lot while doing it. Kenny and Angel down in the valet are the kinda guys that make a hard job look easy and have hearts to match. the only bobble was with the concierge desk. I think they get overwhelmed with requests and their demeanor shows it. Little bit short and often forgot requests that were made, but other than that, it was a spotless stay ! May 28, 2014
Rated 3 out of 5 by Housekeeping issues On several stays, took the green option but requested coffee supplies be replenished but it was actually done only once out of 4-5 times. Lack of morning coffee makes me grouchy! Last time, there was toothpaste splatter ALL OVER the bathroom faucet and sink drained very slow. Housekeeping apparently had someone plunge the sink while I was out. But it apparently then backed up into the bath tub and they didn't notice that happening as when I returned in the evening, tub was BLACK and would not drain at all. Thankfully, I did get a new room but then found old crackers on the floor against the foot of the bed where the bedspread hangs down. :-( I recommend only based on downtown convenience. Oh and the two restaurants are OK but only mediocre. December 11, 2013
Rated 1 out of 5 by Expensive Dis-service Really good pillows, but that's about it. Sheets were stained, heat and A/C were hard to use, highest cost for internet I've ever seen! You'd think the $149 would come with a few freebies, but no. Water is expensive, $50 deposit is not refunded until 7 - 10 days later, even if you didn't use a dime! Desk doesn't answer until several rings making you wonder if anyone's there at all. Desk gave wrong information on area transportation costing me additional $40 getting to and from the airport. Most hotels of this prestige have their own shuttles. September 14, 2012
Rated 4 out of 5 by Great service, consistent value After coming to this hotel every week for the past few months, I have been very pleased with the comfort of the room and the service of the hotel staff. The staff in the lounge know me by name now and make me feel more at home in a city I spend half my time in. I appreciate the Going Green initiative and other small events that reward guest loyalty. I have had minor issues with key cards not working or the showers not being hot enough/high-pressure, but overall my stays have been great and I will continue to stay at the Sheraton in Dallas. April 11, 2014
Rated 2 out of 5 by Executive Suite is not worth the cost The "Executive Suite" was a disappointment and not worth the extra cost. The living area was windowless, dark, and had worn furniture. I spent the entire time in the bed area and did not use the living area. The hotel is in a great location, on the DART line. Perfect for local exploring. October 6, 2014
Rated 4 out of 5 by Unexpected Had a very rough start. With the pool hours changing and no notice. Then the rudeness at the front desk from a so called manager. I felt horrible. Then I discovered that my door would not lock at all. When I told them they act liked oh well. So, I called and complained to Starwood Hotels Preferred Guest number. They contacted the hotel, then this very nice Manager came and smoothed it all. He made me feel like I did matter, and everything was okay from that point on. I was able to finally enjoy my stay after speaking with him. He was GREAT! July 18, 2012
Rated 4 out of 5 by Enjoyed my stay I stayed at this hotel with my mother and 10 month old daughter. It was great because they were able to provide a refrigerator and crib, at no charge. Additionally, when i initially called to upgrade to a suite from the regular room reserved for my company's conference Tirsa Ortiz was very polite and professional. She provided me with alternatives for the suite size to accomodate me traveling with my infant daughter and care taker. The suite was great because there was plenty of room for my daughter to walk around and play with her toys. October 3, 2012
Rated 2 out of 5 by I would not recommend Service was terrible for level the Sheraton should be at. No help with bags when I arrived, though 5 bell men went by me, and it was obvious I was struggling. Our room was never vacumed any of the 4 days we were there, there were no towels at the pool. We called for help with our many bags when leaving waited an hour, late for our final meeting, had to do it ourselves then found out you dont help with bags. Not enough help in the area to store our bags on our last day (you knew we were coming why only 1 person to help hundreds of women?) August 14, 2012
Rated 4 out of 5 by Good for conference The Sheraton Dallas offers all the amenities you'd expect in a conference hotel. The room decor was up-to-date with a comfy bed. Food options were pricy but no more so than any other hotel of this size in a major city. I was disappointed to have to pay $9 to receive a package (handling fee). Also, the bellmen tried to direct me to a private taxi as opposed to the city-sanctioned ones. They said, "same price as a taxi." They are not the same price. The bellmen and/or the hotel must get some sort of kickback from these guys. Buyer beware. March 17, 2013
Rated 1 out of 5 by Tired Old Hotel This hotel is in serious need of being shut down and upgraded. When I first got to my room the "clothes line" over the bath tub was stretched out, and appeared to not be retractable. The waste basket in the bathroom had not been emptied. There was an unwrapped/used? glass on the bathroom counter. The furniture in the public areas was beaten and battered, with veneer peeling off of it. What can be said about water pouring down inside elevators and shutting them down for hours? Never stay there!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! November 3, 2012
Rated 3 out of 5 by Not what I expected I spent 4 nights and 5 days there for a professional conference. On 2 of the 4 nights, the room was not cleaned until several phone calls were made. The room was finally cleaned by 8:30 pm. Although the restaurant food was EXCELLENT, I think that the wait staff was overwhelmed with the large numbers of guests dining in, which resulted in extremely long waits for food. (one hour for dinner, and 45 minutes for breakfast). I'd be willing to try it again if I knew in advance that there would not be numerous groups there during that time. February 10, 2014
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