Rated 2 out of 5 by SK1000 Internet in the room not worked
My internet (both wire and wireless) in the room did not work. After working over the phone with tech team, the problem did not get solved. Tech team escalated to the 2nd tier support, but no one ever called me back. I had to attend my morning conference calls without any slide deck since I could not get to my emails. This is too bad. As a business traveler, without internet in the hotel room, you are pretty much dead in the water. Then I reliazied my hair dryer did not work after coming out of shower!!Later I found out all the wall sockets in the bathroom did not have power!! Not a pleasant stay by any means!!
August 31, 2012
Rated 5 out of 5 by Stephanie08 I enjoyed my 4 nights there.
Everyone was very helpful. However, I didn't get my room serviced on Friday. The housekeeping staff person knocked on my door after 5 pm to clean, but I was relaxing on the bed and told her no service was needed. I was the only one in the room and so had clean towels. I was surprised that it hadn't been serviced. I left the room at 6:50 am and didn't return until 5 pm. Since I can't walk right now, I was exhausted and trying to rest for a few minutes before leaving to attend a 6 pm meeting. I just couldn't get up off the bed when she knocked to have her make the bed.
March 16, 2014
Rated 2 out of 5 by Brazos Poor Service 7-24
Hotel staff informed me upon check-in that no rooms were availabe with King Size bed, although I had pre-paid for one. Why does your system let you pre-pay for a room thats not available??? After me going round and round with them, they did have rooms with KS beds available and put me in the north tower. Room did not have adequate towels, room service had to be contacted twice before anyone brought more towels. Bathtub did not drain (at all) after showering, I was standing in 3 or 4 inches of water. No one informed me of a $21 Parking fee. Poor all the way around. I would not and will not recommend this Hotel.
August 31, 2012
Rated 3 out of 5 by waja convention problems
The Dallas Hotel is so big that there were issues with the room. No refrigerator, Hair dryer had to be replaced and TV worked on. For those arriving on the Sunday of the Convention, rooms were not ready and the wait was hours to get into a room.
May 1, 2014
Rated 3 out of 5 by volleyball2 A bit disappointed
We stayed here 3 nights for a volleyball tournament. Although the room is spacious and the beds comfortable, it was a bit disappointing. No refrigerator in rooms and hotel was all out of the $20 rentals. Restaurants were understaffed for such a large occupancy and the frozen yogurt place was closed the entire stay. Only one elevator working for the parking garage which caused huge delays in getting the car out. They just didn't seem prepared for such a large group of guests.
April 15, 2014
Rated 2 out of 5 by babs1174 If 2 people are registered, it should hold 2
The bathroom was so small that I could barely turn around to flush and hurt my knee trying to get out of the tub.
The safe did not work and they could not fix it. The TV screen was too small. We were locked out of our room and had to wait 35 minutes to get in, therefore making us late for our meeting.
April 28, 2014
Rated 2 out of 5 by Hunter14 This hotel has issues
Front desk was unprepared for check-in and seemd surprised that the staff were doubled up and had roommates. They tried unsuccessfully on multiple attempts to offer a "king" room and bring up a cot at no charge. Front desk repeatedly extended keys to the 1st roommate and when the 2nd roommate checked in then the new keys cancelled the first set. There were many persons who returned many times to the front desk to get corrected sets of keys. Guestroom internet connectivity service was poor. There was unsufficient bandwidth to allow guests to work in their rooms, getting kicked off the service every 15 to 20 minutes and the wasted time it took to re-connect. Service in restaurant outlets were slow.
February 9, 2014
Rated 2 out of 5 by TreyIII Dissapointed
As a frequent traveler I have learned what to expect from a quality hotel chain like Sheraton. This hotel was very diassapointing. To start with there was no parking available for club level patrons, no valet to carry bags to room. placed in a none club floor originally and had to move, the entry hall light and TV did not in our room. AFter dealing with this the rest of the night was ruined. The hotel is very outdated also and the fact that club level members have to literally walk to another building chnages elevators multiply time to get to the lounge is unacceptable. Plus when we went to have breakfast on a Sunday morning they shut it down at 9:00 am, who does that on Sunday.
November 14, 2012
Rated 4 out of 5 by ck72 Food & Beverage
I'm a vegetarian and found the food offerings in the sports bar and the restaurant were not very robust for the non-meat eaters. I was disappointed by that.
May 2, 2014
Rated 4 out of 5 by VictorianMaid This hotel is perfect for the price
I love this hotel for the following reasons:
1) the light rail stops right in front of the hotel!
2) the remodeling is outstanding!
3) this is a lovely get-away right in the middle of the city!
May 1, 2014
Rated 5 out of 5 by Ritagl Great service
Had a great service from all the staff.....
May 3, 2014
Rated 2 out of 5 by FromLA Food was pretty bad
overall the staff was nice, pleasant and very accommodating. Areas for improvement include the food.. I ate at the sports bar restaurant and the food was something that i might expect at the airport. I think the fries were frozen out of a bag and then stuck in the oven for too long. The food from room service was overcooked too. the other disappointment was the cost for little things. i had my office send me some business cards and the hotel charged me a $9.00 handling fee just to have me pick them up at their business center that was closed on 2 separate occasions when I initially tried to collect them.
February 24, 2013
Rated 4 out of 5 by Jennifer28 Unsatisfactory Room
The hotel was beautiful and I enjoyed the amenities and location. However, my room was highly unsatisfactory. I had two main issues. The first, there was an awful humming noise coming from the hallway (I stayed on the 25th floor SPG floor). This noise would cut on and off every 10 seconds. I might have slept for 3 hours due to this. This noise prevented me from enjoying my room and I wanted out of there as fast as possible. Second, I could not get internet in my room. I was willing to pay for it. But I was on the phone with hotel tech support for over an hour. Their only suggestion to me was to go use the internet in the main lobby. I was unable to work from my room my entire stay.
July 30, 2012
Rated 2 out of 5 by AbbyM This hotel was understaffed
For the price that I paid to stay at this hotel, I expected ALOT more, the room was great however the hotel was way understaffed and not very accommodating to the volume of guests they had, I waited at their restaurant (Draft) for 1 and half hours to feed my child as there was dance competition in TX for the weekend, I was very disappointed with my stay. Saturday night I tried to call for room service and the phone rang for 30 minutes, I had to go down to another restaurant in the hotel (Kitchen Table)To order food for dinner and was charged An excessive amount of money for a to-go order. ....not happy.
March 5, 2013
Rated 3 out of 5 by BrucenJana Bed sheet and temperature problems
Most irritating item was the bed sheets. The very comfortable king size mattress was made with flat sheets that were too small leaving a couple of inches of the mattress exposed at the head and foot. The top sheet was also so small that it couldn't be tucked in and still cover your chest. As a result it was a very uncomfortable sleep with the sheets coming loose and bunching up around us as we moved in the night. The climate control was unresponsive as the room was always either too cold or too warm. Otherwise the room was very clean, the staff was very friendly and the hotel in general is very nice.
November 25, 2013
Rated 4 out of 5 by Bryan101 Hotel was very clean.
I had made a reservation for my wife and I and another couple. At check-in there was several members of staff so the line moved quickly. It was after 3 and the staff member said the rooms that I had ordered with a king bed was not available. All were gone. I had made the reservations a month ahead. We had to ask if we could have some compensation by having free parking. Hea gave us $10 off. Then the nice room had a view of a wall. I made reservations through the hotel and not priceline and feel a little cheated. That being said. The bed was comfortable, the air worked great, nice tv, and nice bathroom.
August 8, 2012
Rated 3 out of 5 by KCNYMom Very Comfy Beds
We stayed at the Dallas Sheraton for a work conference. The room was very comfortable, and the beds were probably one of the most comfortable hotel beds I have ever experienced.
We did have some issues with the hotel and the room which in my opinion should have been handled differently.
Overall our stay was satisfactory. Had the problems been handled better, I would have said it was an excellent stay. In business today, it is just as important how a company responds to the problems that will come up. I don't have a complaint that we had the issues we had, it was a busy convention and the staff was extremely busy. However the problem should have been handled differently in my opinion.
February 27, 2013
Rated 2 out of 5 by Karaboo Tiny and untidy
The bathroom was tiny and not practical for a women to get ready in. My wife had to do her hair and make up in the room because of the lack of counter space and fan to unfog the mirrors. My biggest complaint was the first impression of seeing stains on the toilet seat and sheets, and the grimey bathtub drain. The staff did act promptly to address them, but after scrubbing the toilet informed us that the stains could not be removed because the age of the facilities. My thought was that it is a reasonable expectation that your toilet seat be stain-free. It is not very expensive to buy a new toilet seat.
October 20, 2012
Rated 4 out of 5 by TPFF Excellent customer service
Although the hotel was average in its room quality and food, the staff provided excellent customer service. The front desk staff took time to escort me to my room several times as the activated room key did not work. I would return as my stay was positively impacted by the wonderful and helpful staff.
April 25, 2014
Rated 5 out of 5 by Mimi40 My stay
I enjoyed my stay. The room was comfortable and quiet. I did not like that you had to pay for wifi when the price per room was already high. The food during the conference was bland but edible. Overall I enjoyed my stay!
April 28, 2014
Rated 2 out of 5 by ATLtraveler9 Grossed out
Additional charges are too high, $16/day for internet! Housekeeping didn't visit my room my first morning. Trash in hallway outside my room remained there for two straight days. Plate of food remained in lounge area by elevator for two days. Dust/dirt all around corners of carpet was pretty gross and the amount of hair on the bathroom floor lead me to believe a vacuum or mop hasn't hit that floor in some time. Shampoo and soaps were gross, had to go out and buy travel shampoo. The "Swing bar" privacy lock was broken/missing on door. Water pressure in shower was poor. The food service was pretty good.
August 27, 2012
Rated 2 out of 5 by JimmyL21013 Poor Customer Service
I had a bad experience from the beginning with the Sheraton staff. When I booked my room online I was never received any glaring notice that the room was non-refundable. A week or two later, I was needing to upgrade rooms from a king bed to two queen beds. I know there was availability, but Im thinking since my platinum membership has expired. I was not top priority.
Upon arrival, the air conditioning in the entire building seemed to be turned off. Very Humid and stuffy. When I was ready for bed, the room had trouble cooling down and the service team sent up by the front desk was less than helpful.
October 15, 2013
Rated 4 out of 5 by GK27 Great conference facilities
Meeting rooms were good as was WiFi
May 1, 2014
Rated 5 out of 5 by geff Fitness Facility is fabulous
This newly redone fitness facility is gorgeous. It is nicer than the gym I belong to ! The Sheraton fitness center has hardwood floors, TONS of equipment including some of the subtler items such as foam rollers, fit balls, and bands.
Many hotels post a photo of their "gym" that is really a picture into a mirror that reflects the equipment and makes it appear twice as roomy. NOT the situation at Sheraton Dallas. The gym is huge ... you could dance in there : )
Thanks thanks for making it clean and large and supplying ample high-quality equipment.
March 15, 2014
Rated 5 out of 5 by AGAG Long Weekend
I was in Dallas for work and stayed at the Sheraton. The location was perfect for me, right downtown. I was very comfortable in my room and was pleased with the hotel.
April 28, 2014
Rated 4 out of 5 by Biggerbird1 TRTA
Lots of walking to get to rooms for meetings. Elevators to floor 37 congested, missed last meeting because line was still long at 4:15 meeting concluded at 5. Perhaps TRTA should have selected rooms in ballroom area.
Is it true cookies for events are $7:00 each? That is what we were told at convention as they only had coffee and water. If so do you just not want to prepare adequately for retired people?
April 16, 2014
Rated 1 out of 5 by olknight Room Air Conditioning did not work. In Texas.
The room was lovely and about 88 degrees when we got there. This hotel uses automatic sensors to turn off the A/C when no one is in the room.
We turned the unit on and it failed to cool the room. Went away for our overnight event and returned at 5:00 AM - and the room was STILL 85 degrees, and did not noticeably cool off through 10:00 Am when we left to check out.
This is the SECOND YEAR in a row where this has occurred. I was hoping that THIS year the air conditioning would actually work.
Staff was good, area was nice and clean, but the bloody hot room made the entire experience unpleasant.
September 2, 2013
Rated 4 out of 5 by VBChuck Noisy Toilets
Newer style toilet was extremely noisy. Housekeeping had issues not replacing items on a daily basis: missed bath floor mat three days; only replaced body wash once in nine days; stingy with replacing regular soap. Having sink in bathroom really inconvenient for two people who need to be in the bathroom at the same time. Boxes in cabinet used as clothes drawer kind of cheesy. Having to pay for a refrigerator at this level of hotel is not guest friendly. However, the beds were very comfortable as were the pillows. Location convenient to DART. Concierge very helpful. Overall, a good experience.
July 7, 2013
Rated 2 out of 5 by bem1 great potential w/average accommodations
i was so excited to stay at the Sheraton Downtown in Dallas and was thrilled with the view and the city. the room barely had enough towels not enough soap, cups, and no amenities other than shampoo and conditioner. Not only that but i asked for a late check out and the operator begrudging ly gave it to me - however my key was turned off prior to the time of my check out and i had to high tail it down to the registration desk - cut in front of other guests and asked the person at the registratioin desk to correct this as i had people waiting for me to transport me to the airport - that was inexcusable! i was only waiting for transport and didn't want to wait in the lobby that was totally rude!
October 22, 2012
Rated 2 out of 5 by Jeff This hotel needs improvements
Room hot - Engineers were great in trying to fix but could not keep it cool. We had to request wash clothes EVERY night as housekeeping never left any. The bathtub was slick and both me and my wife almost fell down until we put a towel in the tub to keep from slipping. The room and bathroom were not designed for guests but for looks. There was absolutely no place in the bathroom to put my toiletries or my wife's stuff. We had a one week stay and the drawer space was not adequate for a long stay. Overall the room was roomy and very comfortble in-so-far as spaceousness was concerned. The management was very accomodatng but not able to get houekeeping to leave the proper linens for use each day.
January 31, 2013