Rated 4 out of 5 by GD2011 Concierge
Henry at the concierge was excellent. Very helpful
June 10, 2014
Rated 3 out of 5 by amado003 Food and beverage COMPLETELY unacceptable for our group
We had a group event that needed meals in the afternoon outside of the normal restaurant hours. The food and beverage contact person was completely inhospitable, was aversive, and refused to work with us for what our group needed. The buffet set up for Saturday ran out of food for at least a third of our participants, and the kitchen did not make additional food. The hotel refused to work with us for either (1) the hotel collecting the money, or (2) us collecting the money and paying them after the buffet. They wanted guaranteed money ahead of time, and kept saying that was the policy. They would not work with us in a flexible manner for how our group operates.
This experience was so aversive I would not recommend this hotel to anyone, for any reason. I am reluctant for you to have any more business.
In addition, it was difficult to add more rooms to our block of rooms. People calling in for making reservations kept getting incorrect information, like only king beds available for future dates.
June 10, 2014
Rated 2 out of 5 by Ken6708 Had to walk 2 blocks from 'hotel parking' to get to lobby
I was really surprised by the location of the hotel parking for the Sheraton Gateway Los Angeles. The self parking area was over 2 blocks from the lobby entrance. What really disappointed me, however, was that when I mentioned this to the person at the front desk, the individual tried to tell me that this was the same as all the other hotels near the airport. Having stayed at other hotels near LAX, I knew that this was not true. For a business traveler, I would not recommend this hotel due to the parking issue unless you are planning on using taxis during your stay.
June 9, 2014
Rated 2 out of 5 by Willi29 Hotel features
The hotel needs the features to be up dated the bathroom was to small had no fridge the phone from room to room only worked sometimes. the room was very noisy from other rooms.The room lighting was very dark.
June 9, 2014
Rated 5 out of 5 by dmr320 work
I just wanted to mention two staff members that really outdid themselves while I was at this hotel to provide a training. Sean Drury helped me with some AV problems that were my responsibility, and could not have been nicer about it. I also want to put a shout out to Estela Estrada with catering, who worked with me and met all of my, and my attendees, needs. She never missed a beat.
June 7, 2014
Rated 4 out of 5 by YW82GO Airport
A comfortable place to stay when you're arriving at or leaving from LAX. Facilities are very good; Paparazzi Restaurant is very good too.
June 6, 2014
Rated 5 out of 5 by RMCC Ideal location
I have stayed here for decades. The location is ideal...close to LAX, you can shuttle over to your flight.....or hop right onto any of the main thoroughfares or freeways and you are on your way to anyplace in LA basin.
June 5, 2014
Rated 4 out of 5 by Watravelfun LAX Sheraton Gateway - Consistently Good
I recently stayed at the Sheraton Gateway LAX Hotel. From the moment I arrived at the property, I felt completely taken care of. The valet waved my sister's car into a parking spot. What appeared to be chaos at first glance, turned out to be a well organized and efficiently run system.
The people at the front desk were very welcoming. I am a Starwood Preferred Guest, and was given a fabulous upgrade. Jonathon Tellez was very professional and courteous. As he checked me in, he gave me several options for my free upgrade. Mustard H Oberoi, the Director of Guest Relations, was very friendly, and offered more hotel services. He made it clear that the Sheraton team (including Rudy) was there to assist me. I am not a VIP, but the team made me feel like one. In addition to complimentary wifi, Jonathon gave us club lounge access. We enjoyed drinks from an espresso machine, and a nice continental breakfast in the morning (delicious fresh fruit, pastries, oatmeal, and/or hard boiled eggs). We were not around for the evening "treats"; however, I am confident they were delicious.
The room was very clean, comfortable, and well appointed. In addition, the bathroom was spotless with no signs of mold. Usually bathrooms and carpets are areas which show a lot of wear and tear, especially at airport locations. This hotel is the exception.
Anca checked me out of our room upon departure. Like the rest of the staff, she was very courteous, efficient, and professional. Within a few minutes, the shuttle bus came, and I arrived at my terminal within minutes.
Airport hotels get a tremendous amount of traffic, and they usually age poorly. One stay may be fine while a subsequent stay might be a mistake. This hotel is the exception. Over the years I've stayed at many Los Angeles properties, but I keep returning to the LAX Sheraton Gateway because of the cleanliness, location, staff, and value.
June 3, 2014
Rated 4 out of 5 by Ronald1818 Great locatio and value
Love to stay here on all my travels to LA. Close to airport, easy rental car access, clean hotel, and courteous staff. Food at Paparazzi is OK.
June 3, 2014
Rated 4 out of 5 by BigBill Great Airport Proximity
One of the better airport proximity hotels, I went from my room to my gate in under 15 minutes with a couple of strokes of timing luck, but that was exceptional even with good fortune. Bus driver was great, so was the efficiency of the front desk agent. Not much Platinum recognition, room was ordinary with a very dated bath with poor water pressure and Sheraton Club was very sparse - at 11 p.m. bottled water and a TV were the amenities. Lobby facilities are far too little to handle the number of guests and rooms. Breakfast was perfunctory in the Club Lounge. Location makes this hotel, it can use a number of updates, the lounge was almost comical but overall the hotel was a good price value to be completely fair. It was quiet as well.
June 3, 2014
Rated 1 out of 5 by Cbulletbob Hotel Review
Very Friendly Staff and overall very clean facility.
June 2, 2014
Rated 5 out of 5 by MaureenMid A very enjoyable airport hotel
This hotel is virtually next door to LAX. Since I had a very early morning flight, I thought it would be the perfect location. I was greeted by guest services even before I arrived (via email) and then upon arrival. I felt very welcomed and valued. The Italian restaurant Papparazzi was wonderful, and although I was alone, I enjoyed the experience. If I have to fault the hotel at all, it is for the condition of the tub and counter in my bathroom, both of which were in need of refurbishment. But otherwise, the room was very clean and completely comfortable. If the sound of planes taking off during the night isn't a negative for you, I enthusiastically recommend this hotel. The shuttle service to the airport is great.
June 1, 2014
Rated 5 out of 5 by Izumi Great staffs
Front desk staffs are excellent!!!!!! They remember me & so nice to me. I love Sheraton gateway in Los angels.
May 31, 2014
Rated 4 out of 5 by Brad90049 Quick Stay
Checked in late Thursday night and departed the next morning. The staff was nice and accommodating, the room as relatively quick and very comfortable and breakfast was good.
Very easy to the airport.
May 31, 2014
Rated 4 out of 5 by TJRWA LAX
Property near LAX. Easy shuttle ride away. Lots of activity at this hotel.
May 31, 2014
Rated 4 out of 5 by oldjazzguy The Hotel is very convenient for LAX
I enjoyed most of my stay but the Hotel was very cold, in spite of the outside weather being windy and cool especially in the meeting rooms and the concerts and we both needed heavier clothes than we had brought with us.
The bar tender was very surly when asked what draught beer he had available. His response "only Pilsner" this I believe was all they had every night.
The front staff did not know how the local transportation system worked, i.e the buses and the Go Metro. I did explain them to him as I have visited your area at least 5-6 times.
May 28, 2014
Rated 4 out of 5 by Mike0101010110 Good for the money
Nice hotel with pretty great staff. Had an issue with the transportation service, though. The shuttle drivers work for another company (they share shuttles with a parking lot), and are not the nicest. The first shuttle driver just drove past all of us and didn't even bother to stop, and we had to wait for another shuttle. So we ended up having to wait over 30 minutes to go less than a mile down the road.
The next morning the shuttle driver was giving a passenger a hard time about which airline he was using. It was obvious the passenger did not speak English, but instead of just looking at the guys boarding pass, he just kept repeating, "which airline, there's more than one". "Which airline"? He would then shake his head in disgust and repeat his question.
May 27, 2014
Rated 4 out of 5 by Scoby34 Great room, lousy radio.
Our group, LAJI, switched to the Sheraton for this year's spring event. The facilities are great (although the Grand Ballroom is too reverberent for music, needs damping).
The rooms are great, especially for the price.
One comment: The hot water system could be modernized. I arrived in the early afternoon, received a room at the end of a wing (1002), and had just warm water. The maintenance guy said to let it run for ten minutes. He was correct! But, with water scarcity as it is, that's not environmentally friendly.
May 27, 2014
Rated 4 out of 5 by Spacefarer Excellent conference venue
The hotel provided superior conference support to 2014 ISDC. It's proximity to LAX makes it very convienient for conference attendees.
May 24, 2014
Rated 1 out of 5 by DSG54 Sheraton LAX
Thermostat would not work and had to turn it off totally.
Coffee maker in room did not work
May 22, 2014
Rated 3 out of 5 by johntor Average experience this time.
I've stayed at Sheraton LAX many time before so know the hotel well. Did not expereinced "WOW" factor in customer interaction at the time of check-in and during my stay. Would appreciate if hotel could meet customer expectation especially for repeat customers.
Mattress spring noise was very notable.
May 22, 2014
Rated 1 out of 5 by BusinessTraveler01 This hotel is dirty
While staying at this hotel, the hallway carpets look like that had not been vacuumed in weeks.
The bathroom was dirty, and mold in the shower.
When I called for any type of service, I always had to call more that one time. And a simple request at 10;33am, was not completed when returning at 9:27pm, and to top that, the staff clearly was not happy about having coming to the room to take care if the issue. The staff clearly made me feel like me requesting anything, was me doing something wrong, and I was a horrible guest.
May 22, 2014
Rated 3 out of 5 by pb123 convenient
It is close to the airport
May 21, 2014
Rated 3 out of 5 by Denandjim Bad start to our holiday
We arrived after a very long flight to find that our room that we had prebooked had been cancelled! Could this have been due to an oversell? We were given an upgrade and the room that we stayed in was pretty good. We we then embarrassed when we tried to charge to our room because we were not asked to provide a credit card at check in. In saying that the hotel is in a great location, nice rooms and public areas. Pool area could be maintained better by cleaning the ashtrays that are left on the tables on a more regular basis. Would we stay here again, probably.
May 20, 2014
Rated 1 out of 5 by BAKUSONE Need to charge for parking?
Can't believe the hotel charges the customers for parking.
May 19, 2014
Rated 4 out of 5 by Terry8182 Great place close to airport
The hotel was perfect location to LAX was at our terminal with in minutes. Friendly staff and great beds like always. Only complaint is we had 2 rooms and 1 got a backed up toilet while the other had a backed up sink.
Other then that stay was great for 1 night
May 15, 2014
Rated 3 out of 5 by RandyPB Poor room at LAX Gateway
I stayed in room 637 and found some conditions not up to par. The toilet seat was ready to fall off, the hot water handle and attached pipe were extremely lose which made it hard to operate, the mattress was far past it's usefull life. I was either on a peak or in a valley and it squeaked a lot. The desk chair was very dirty. The hotel is very nice, just not this room.
May 15, 2014
Rated 5 out of 5 by HVHV Nice stay
I stayed here for a night to be close to the airport the next day. Everyone was friendly, the room, large, clean and comfortable. The bartenders were quick and friendly, the food was good.
Find some paint and accessories for the club lounge and I'd have absolutely nothing to critique.
May 13, 2014
Rated 4 out of 5 by Kelly1211 May 2014
please see below:
The bathtub had sewer water and waste in it that occured overnight.
the water coming out of the bathroom sink smelled like sulphur... All else was good.
May 12, 2014
Rated 5 out of 5 by Carlos2222222 Close to LAX with nice bar
We stayed here for just one night as we had early LAX flight. The hotel is one of the closer LAX hotels which makes it nice spot for late arrivals.. etc. The rooms are nice and seem to have been renovated recently. There is valet parking as well as self park with in and out for around $17 i believe. There is a nice hotel lounge perfect for a late night drink.
By far the only complaint we had is we tried printing out our boarding passes and it seemed to take forever at the nearby computer cluster but when we tried to print it asked for our credit card as if it were going to charge us for printing and when we asked front desk he said that shouldnt happen but didnt really provide us with resolution so we decided to print at airport next morning etc.
May 10, 2014