Rated 5 out of 5 by Delilahblue33 great stay
this ws my second stay at this hotel and it was just as pleasant as the first. I enjoyed the proximity to the airport and also to the freeways. the food was good but not worth the price. room service for 3 people was 150. dinner at Philipe for 3 people was 75. that would be my only complaint. My son did enjoy the pool. The parking is a little strange but it was reasonably priced.
April 22, 2014
Rated 3 out of 5 expected to much from four star hotel
I expected more from a 4 star hotel that was represented. The front desk was rude at check in when I asked about parking. The tub didn't drain you had water up to your ankles after shower. The bed was not comfortable at all. Back parking lot was dark at night when you walked back late. Be sure to make revservation through hotel and not third party you don't get the same treatment as a first class guest. Thats why we were stuck in a room right by elevator and it sounded like a party in the hall all night when people came in. Didn't sleep well at all. We were celebrating our 20 year wedding anniversary so I was disappointed. All the other reviews were great so that made me even more disppointed.
September 21, 2012
Rated 5 out of 5 by GLENFOREST Comfortable and Enjoyable
The room was comfortable. The Club provided all the amenities we wanted.
May 3, 2014
Rated 5 out of 5 by 365RoadWarrior I've Become a "Regular"
I'm gessing that this was about my eight stay in the past year. I've got a client about 14 miles away; needless to say, I pass quite a few hotels to get to this one. Here, I am treated well - and my impression is that it's not JUST because I'm a regular. The fitness center is fabulous, with windows that open and through which you experience actual sunlight. If you're lucky enough to have access to the Executive Lounge, well, that's nice too. The rooms are well insulated against noise. The only small bummer is that there isn't a hotel-owned parking lot that can be charged to the room folio.
April 5, 2012
Rated 2 out of 5 by mmk33 Frustrating evening
Although I was compensated with a $50 credit, this experience was unsatisfactory. I arrived after driving for two hours wanting just a shower and a nice dinner before a quick sleep and a trip to the airport at 4:30 am. When I got to my room, It had not been cleaned from the previous resident. Trash cans full, bed unmade, dirty towels in bathroom etc. It took 45 minutes to get my room cleaned since they had sold out all of the rooms - obviously my reservation had been given away. The housekeeping staff had my room listed as occupied - but I wondered why the room still had not been cleaned.
July 5, 2012
Rated 2 out of 5 by cazba13 credit card over charge!!
I was charged on my credit card too much and had to go to front desk several times to find out why. Only to be asked for my credit card number for the front desk to give to the manager. Well that never happened until the last night I asked for the manager. He checked me out that night and gave me a $30 dollar credit!! I had asked for my breakfast and sons to be credited and told that couldn't happen.
Long story short I had payed for my trip only to be charged a total of $678 for two days. Ruined my whole trip as I couldn't enjoy my trip due to my funds being held. Because of your hotel!!
August 16, 2013
Rated 5 out of 5 by Jeannoel Best hotel around LA airport
he sheraton Gateway, located minutes from LAX is an over the top airport hotel. Rooms are clean and comfortable, staff is friendly and professional and elite members are recognized with valuable upgrades to the club floor or suites. the recently renovated lobby has a very trendy feeling to it and the bar is cheerful and always busy . Some of the staff, especially at the bar and the sheraton lounge on the 15th floor have been here for over 25 years, speaking of their dedication and professionalism. I have myself stayed there since 1990! Highly recommended when in the LAX area.
January 19, 2014
Rated 4 out of 5 by Brasileiro Convenient, attractive airport hotel
One of the hotels closest to the airport. Well maintained, attractive public areas and rooms. Breakfast buffet is a little disappointing (good fresh berries but some fruit is canned; baking is mediocre). Good fitness center. Nice outside area with pool.
April 26, 2014
Rated 4 out of 5 by hoku champagne glass
We left a champagne glass engraved with some wording on the table next to the TV. Upon packing and checkout we noticed that it was missing and my daughter inquired about it at the front desk and was told that they would check with lost and found. It must have been taken out on May 31st, probably by the maid. I also lost my last days supply of vitamin which I had put in a wrap tissue which I left on a face towel with other toiletries. We checked out early June 1st and when I got home late Saturday and called the hotel and was referred to lost and found but nobody answered the phone. Can you see if you can find this glass. It was a momento from my daughter time spent in Boston.
Thank you for your help.
June 2, 2013
Rated 1 out of 5 by Eric Filthy & Outdated
At first glance I was only mildly underwhelmed with my room. I referred to it as "cottage/executive" and thought it was a quaint little space. Once I got settled, however, the filth in the room became glaringly obvious. There were stains on the desk chair, dark handprints on the telephone and a hole (presumably a bullet hole) in the windowsill. The bathroom was worse with a dirty and shockingly outdated shower and the hairdryer was simply propped in the corner - no bag to cover it, and no shelf to place it on. This is my second unsatisfactory Sheraton experience and will be my last..
May 21, 2013
Rated 5 out of 5 by King The Best
This was the best stay I have ever had at a hotel! I was there for 7 nights, there were lots of phone calls from booking to departure and person to person communication while staying there. 90% of all communication was delivered with over the top friendliness and professionalism. The staff went above and beyond to make my stay pleasant and comfortable! The room was very clean and the bed was comfortable. Cleanliness is the most important thing for me in a hotel stay. Gateway Sheraton met that need 100% and achieved top notch customer service too - you can't get any better than that!!
April 17, 2013
Rated 4 out of 5 by RJNashville Comfortable Beds and Very Nice Staff
The location is very convenient to LAX. Great comfortable beds, though I feel the bathrooms needs a relooking.
The Paparazzi restaurant has a very nice atmosphere, good Italian food and excellent service from Oracio who recognizes his returning guests. Outstanding!
Very nice pool area if one has the time. Good roomy gym overlooking the pool area. Best LAX hotel to me, and it's a real pleasure to see the same staff every time I return. Friendly and good valet service.
The negative would be the lounge. Used to be much better. Running out of food 45 mins before closing time, not good.
October 11, 2012
Rated 3 out of 5 by loraine84 Disappointed
I have stayed at this hotel in the past, and was actually looking forward to this stay. So many things went wrong this time, it was very disappointing. First the room key didn't work, not a big deal, but a dark portent of things to come. Then the internet service was out, though hours of "work" from the Sheraton tech staff. I had checked in early so I could work on my laptop so this was VERY disappointing. Then the electricity went out which in turn caused the phones to malfunction. When my family called, they were told my line was busy, not that the phones were out. I believe that I should have been offered another room when staff realized the internet was down. They knew my situation. Very unfortunate.
May 19, 2013
Rated 3 out of 5 by drew89 Great hotel; unfortunate events
My business associate and I had a great time staying here for a weekend convention we were attending. The staff was superb and the homeliness was great. There was an unfortunate event with the water supply at the hotel had to be turned off for the majority of a day due to a water main breaking. The staff was very courteous and was giving out water bottles to anyone who needed it -- they even gave away the water that was for sale in the room. The staff was very apologetic during this event. I would go back to this hotel just because of the great way the staff handled the situation.
December 3, 2012
Rated 5 out of 5 by jetter325 Starwood Members
This hotel went out of its way to make me feel very comfortable, and finally made me understand why I am a Starwood member. This hotel treated me like a VIP, and gave me great service all around.
My only issue with this hotel was the Paparazzi Restaurant. There were 8 of us dining. 7 of us got out food, but 1 person, got the wrong dish ordered....and they didnt get their food till everyone else was close to be done. Then when it came out again, it was OVERCOOKed.......just not a good experience with the restaurant. But the hotel and the staff outside the restaurant was very good.
January 10, 2012
Rated 2 out of 5 by msbunzy Needs improvement, noise distractions from thin walls
We first got into a room and started unpacking, and I saw a spider on the curtain! I'm terrified of bugs but decided to kill it instead of actually calling someone up, it was already late at night at this time. The walls must be very thin- because during the whole stay I could hear music playing from the next room which was really distracting. My cousin who stayed in the bed closer to the door commented that she had trouble sleeping because she could hear the slamming of other doors in the next rooms. Since it's so close to the airport there didn't seem like much to do nearby.
September 4, 2013
Rated 2 out of 5 by Aggie90 Bathroom issues
The tub was slow draining one morning and when i returned to the room was full of black residue from getting backed up. I notified the front desk and they sent someone to fix it. When I returned the tub appeared fixed and cleaned but the toilet was filthy from the clean out job - black residue spots all over it. Notified the front desk again and they arranged for the rest room to be cleaned. Next morning tub still did not drain - original problem was never fixed - Poor maintenance and service.
Also - $22 breakfast buffet without a chef attended omlette bar? - Way over priced.
April 13, 2013
Rated 5 out of 5 by GRN75 Great Hotel
We had to stay an extra night in LA because of a flight delay. We found this Sheraton was close to the airport and rental car agency. Check in was fast, courteous. He gave us a credit for a movie to let the kids watch. Room was clean. We were exhausted after a week of sight seeing and the room service was fast, good food. I was worried about being so close to the airport that it would be too loud to sleep. That was not an issue my family slept great. This experience turned out better than the hotel we stayed at for the rest of our vacation.
February 25, 2014
Rated 2 out of 5 by JonJ Very Dispointed on many fronts
I stay at this hotel a lot and when checking in I asked for a quiet room, which they were nice to accomidate me. However, on the second night, they have a large party in the room next to me and I call down at midnight and they say they will send up secuirity and I call back at 2:30AM and tell them it is still going on and very loud. So, ok, I don't get much sleep, so when I check out the next morning the nice gal says she is sorry is says she will apply 10,000 points to my account. Well, to add insult to injury, that promise was not correct either, they credited 7,000 points.
August 8, 2013
Rated 3 out of 5 by roadwarrior212345 Poor Room Service Experience
I ordered room service at about 9:00 at night. The meal took longer than stated to arrive (by maybe 10 minutes)-not bad in itself. But then the dinner rolls were microwaved--doesn't the kithcen know that microwaved bread is never a good idea. And, they brought the wrong soup. The server was a very nice guy but when I told him I ordered the split pea soup, he had no idea what that soup was. He said there was a soup that was thick and green and I said yes, that is what I ordered. He brought me the proper soup which was delicious. My sandwich was also delicious but the fries were cold and old tasting. The front desk was very nice as were both hotel shuttle drivers. Very quality staff overll. Just a disappointing meal.
December 4, 2013
Rated 2 out of 5 by Lawoffice Needs improvement
I have stayed at this property four times this year. Each time WiFi was complimentary, this time I called the desk inquiring about free wifi and I was told it was not provided. I told the person that it was always provided in the past, but he was adamant that it was not included.
I really find it outrageous that wifi is a cost item. $13 for 24 hours when the stay is less than 12 hours is unacceptable. Does Sheraton really think I need to spend that amount of money just to check my email?
You really do need to rethink this outdated policy if your want my return business.
November 30, 2013
Rated 5 out of 5 by Izumi Wonderful upgrade
This is the very first time to be upgraded to the top floor @ this hotel. It was wonderful. There was a wonderful club house. I enjoyed the breakfast & appetizer. Staffs were really friendly & kind. I love Sheraton.
April 22, 2014
Rated 5 out of 5 by Genesis Thank You
It was a great place to stay: outstanding, friendly and accomodating employees, clean room, we slept well, we dined at Paparazzi and it was excellent! Overall experience was something to look forward to on our next visit to LA
April 21, 2014
Rated 2 out of 5 by Laura2121 This hotel needs work
Had a horrible experience with the hotel valet when they parked another car in front of ours on purpose. When we confronted them, they said they did it because we stayed parked there too long. LIttle did they know we had a 2 year old with the stomach flu that we were trying to rush up to our room and get settled. The front desk person didn't even look me in the eye or care about our situation at all.
Room service staff was delightful, but the food was cold, dry and average. The first morning we had a beautiful fruit plate delivered and the next morning we ordered the same thing and got a bowl of chunked fruit. Manager of the hotel didn't seem to care and offered us a "free movie" to make up for all of our troubles.
February 28, 2012
Rated 4 out of 5 by bets050299 Carpet
Carpet needs to be replaces in the room.
Had no hot water in the morning but the front desk was very polite and gave us points for the incovience.
April 23, 2014
Rated 4 out of 5 by Blueflu Clean and quiet
Nice hotel. Very, decent gym and hot tub great food.
April 25, 2014
Rated 2 out of 5 by Aussie27 Room was of poor quality
Was given low floor, (4th floor?) room behind elevators and main passage way. Room was for disabled support, and looked like it had not been used that much. No power point available on desk - had to call maintenance, who also fixed the door bolt - he was very good. Shower was for disabled, so I was having to be down on my knees to shower, as there was no higher setting. Also shower rail broke three times and I had to put it back together. Overall not a great stay, and not normal for this hotel. I will be there with my family in Oct so hoping that will be better.
September 16, 2012
Rated 5 out of 5 by DTravelMan The Only Hotel For Me At LAX
Front desk staff and bar staff were awesome!
My status earned me an upgrade, which was phenomenal. Fantastic stay.
April 23, 2014
Rated 5 out of 5 by dejada5711 Comfortable Room
I really liked staying here....except for the airport noise.
April 24, 2014
Rated 1 out of 5 by Manju Charges for everything
They are not happy that we are paying 150 a night they also charge for things like internet access etc. pays to stay at a less expensive hotel where they don't charge you for basic amenities.
February 14, 2012