Rated 3 out of 5 by Zenith12 Rooms
Room was too small to be comfortable in for two people. No room to set suitcases and closet was ridiculously small.
October 14, 2014
Rated 4 out of 5 by Scotty58 Too Much Hot Water ????
After my first nights sleep ,I attempted to shower at 6:00AM. The shower could not be adjusted so that the water was not scalding hot.I washed up in the sink .and asked my wife to call maintenance while I was at conference. A maintenance man was promt to "look at "the faucet ,but recommended that ifv you barely turn on the water it would not scald. His solution was definetly true , but hardly fixed the faulty anti scald valve ... Shower water pressure was lacking because the low flow solution . This was very substandard for such a hotel !!!!
May 7, 2014
Rated 5 out of 5 by Rich Hotel is an excellent property.
The food services need improvement.
The lunch restaurant had almost no selection. No restaurant during the day --only the bar which was also limited. The lunch buffet was only adequate - much room for improvement.
October 10, 2014
Rated 4 out of 5 by N626PK Mostly Good
Got off to a bad start when room reservation was incorrect. Finally got to the room and it was pretty good but not what I would expect for a $250 per night.
October 12, 2014
Rated 2 out of 5 by Will2014 Disappointing Experience
I have stayed in many Starwood hotels and the New Orleans Sheraton was not my favorite. The "free" internet speed was equivalent to dial-up and the elevator system was horrendous. I waited one evening for 20 minutes to be picked up on the 34th floor. The following day my colleague and 11 others were trapped in the elevator for at least 10 minutes. Both instances resulted in a delayed or missed meeting. I dislike complaining but not being able to conduct business online and dealing with a goofy elevator system ruined the experience for me.
May 22, 2014
Rated 2 out of 5 by Enrique89 Nice location, needs work
The hotel is nice and fancy. It's located in an ideal spot in town. My room was dirty when I checked-in. There was dust everywhere, large stains on furniture (ketchup or blood), and a crack on the wall. I voiced these things to the staff and in my four nights nothing changed. I feel that the price was extremely high, even for the location. In the future, I will be staying at a different hotel and using the money I save for other things. The staff was responsive for all my other needs and requests, such as extra items and demagnitized cards.
March 27, 2014
Rated 3 out of 5 by Debbbb51 great location - poor food
While the hotel is in an excellent location - it is truly lacking in terms of food and beverage. I arrived late and went to the bar area for food and drink as that was all that was open. I ordered an appetizer, salad and fries along with a drink. The appetizer and salad all came at the same time - when I questioned why i didn't get the salad first i was rudely told "look - this isn't a restaurant". I had to ask repeatedly for the fries which finally arrived but were horrible - i t seemed as though they ad been sitting somewhere all day long.
July 31, 2013
Rated 1 out of 5 by Dattoo72 HORRIBLE PLACE
I was on the 44th floor, TV did not work, Elevators did not work for the entire stay, had to use the stairwell, power was off for full day, could not relax in the room.
Management did nothing or offer anything for the inconvenience of the stay! Upon check out, they asked if I was inconvenienced? Then offered some ridiculous points to their club program - REALLY? I said, NO! They then asked what would you like for us to do then? I have yet to see any promised room credit! I will never stay there again nor do I recommend the place!
June 23, 2014
Rated 3 out of 5 by Doc8 Service
I felt the service was below average for a Sheraton. I called for extra towels in the evening & they never came, had to call again the next morning for them. Because we selected the Eco option, housekeeping never came once to check if we needed anything, had to call again for more shampoo, soap, coffee etc. once again it took hours after a second call to get these items. When we checked in there was a dirty wine glass on the floor of the door, no one ever came to pick it up 3 days later when I put it in the middle of the hall. Poor service.
October 2, 2013
Rated 4 out of 5 by Sml56 Nice hotel but a few things could be improved
Overall the rooms are very nice, clean, and well appointed. Two things would have made it better. I stayed in a room that had a door to the adjoining roomsonthat they could be connected together to make a suite. The door was locked since I was staying in a single suite. However, there was a gap at a
The bottom of the door that should have had sound gasketing on it. I could hear the woman's hair dryer, knocks on her door and other noise. Also the room smelled a bit musty even though it was clean. Perhaps the HVAC unit needs to be cleaned.
April 26, 2014
Rated 4 out of 5 by rwhite Convention Experience
Was at the Sheraton New Orleans for a Fraternity convention latter half of July 2014. Meeting facilities seemed to be above par at rooms in which I sat through presentations. Was surprised that breakfast dining had been subcontracted to Starbucks! Concierge Room was nice, especially with hidden (boarding pass) printing ability! Elevators seemed hard-pressed to handle crush time crowd during my time there; I was also a little surprised that the some of the items in the room were not working as well as they could- specifically, a loose faucet in the bathroom, a loose light at the door, and a door that took more effort than usual to secure, both upon exits and entrances. Internet was very good, and I should add that the room service pizza (meatballs and mushrooms) was excellent!
July 30, 2014
Rated 5 out of 5 by podoc comfortable
updated and comfortable rooms, great city location, friendly staff
October 13, 2014
Rated 2 out of 5 by cello Hotel Stay
First of all my name is not correct. The hotel is under renovation. They are working 24 hours a day. Sleeping was a problem. They overbooked the hotel and asked us if we would be interested in moving to another hotel upon arrival. Towels were not changed upon arrival. Coffee stained and smelled. Bathroom floor was not swept, wash clothes, not changed. Elevators were down for maintenance and had to wait 30 minutes for car to arrive. Fire alarm went off and had to start down stairs to find out it was a false alarm.
July 18, 2014
Rated 4 out of 5 by Pattiflygirl Double Beds? Really?
A lovely hotel in a great location. I was shocked to see double beds in a room at such a fancy hotel. I think with all the money they make they could surely upgrade to queen beds for heaven's sake! I was very disappointed with the $42.50 a night charge for parking. There is no safe place to park so you have no choice but to pay it. My sister and my 2 kids under 12 ate breakfast in the hotel and it was 79 dollars for 2 coffees and 4 breakfasts' with no extra anything...that is utterly ridiculous!!
August 7, 2014
Rated 2 out of 5 by Suzzie Poor hotel services
The staff at the reception were mostly unhelpful, rude, and unliked to answer any question.
The room was very dusty, especially the floor was very very dusty. Because I am very allergic, it was very bad for my health. The free wi-fi connection was usually unreachable. It is interesting, that the wi-fi connection is not free in the room. How is this possible that a receptionist doesn't help for the airport shuttle? I have never seen any reception of a luxury hotel like this.
I think your hotel have not the standard of a luxury hotel.
November 25, 2013
Rated 4 out of 5 by Jramezan Everything was great but the room
We loved everything about our visit but the room. The room itself was fine but Air conditioning was not. Our air was set on 65 when we arrived but the room was very muggy. We stayed 3 nights and every night was the same. The room never cooled off to good temp until the next morning. I know most people would have asked to switch rooms but my wife has very high anxiety and switching rooms would be more stressful on her than sleeping in a warm room. Other than the Air issue our stay was great.
August 11, 2014
Rated 4 out of 5 by Randy01 Weekend get away
The staff was exceptionally kind and helpful. The valet parking was average, and as others have noted the night security check for elevator access to hotel guest areas was received well by all. The room was a bit stuffy for lack of air circulation, and for the price seeing mold in the tub grout was a bit disturbing. The rest of the hotel is very nice and conveniently located. If you are Gold or Platinum lvl SPG member don't be surprised if your are unable to book Club lvl rooms less than 90 days in advance. This hotel stays full.
March 31, 2014
Rated 5 out of 5 by Diane08 Great lobby and great location
This hotel has a great lobby. It is large and open with a bar and food menu, several computer monitors for guests, a very large screen TV and many types of chairs. There is also an on-site Starbucks. As a single woman traveling alone for a conference and vacation, the location was great and I felt very comfortable sitting in the lobby and ordering a drink/food or catching up on my emails. The rooms were very comfortable and the elevators were high tech and very fast. The conference was very well run with great service from staff.
June 17, 2013
Rated 2 out of 5 by Sandy90 My stay did not meet my expectations
Although this Sheraton is in an ideal location in New Orleans and has excellent conference facilities, my room most certainly was not worth even the special conference rate!
I will list my room's specific problems:
1 - Despite numerous calls & visits to the front desk, maintenance was not able to fix the toilet until the end of the stay (despite several attempts).
2 - Cold (or even cool) water was unavailable in the bathroom.
3 - In an attempt to watch just a few minutes of the news between meetings I found that the TV remote was at first difficult, then impossible, to operate. I notified staff during check-out that we were unable to even turn it off.
On the plus side, the staff was very personable and your guests' green options are very much appreciated.
September 20, 2013
Rated 3 out of 5 by DMCWB Good Location But Mixed Experience
When we arrived we were given a good room on a high view with a lovely view over the river. Unfortunately, when we arrived in our room, the bathroom was not clean. We called guest services and we were told this would be dealt with immediately. We left for a drink at the hotel bar and returned 90 minutes later to find that no one had been by yet. The bathroom was then cleaned within 30 minutes - after a second call to guest services.The first night we received 3 unrequested wake up calls between 2:30 and 3:30am - so not a good first night. Our only other real issue was a fuse blew in our bathroom while using the hair dryer but this was fixed within 15 minutes. Overall an attractive Sheraton in a convenient location - but needs to iron out the service/ quality control issues.
June 26, 2014
Rated 3 out of 5 by SLMAalexis Rooms Needed Cleaning
I travel for work and am in and out of hotels all the time. When I went into the restroom to bathe, I noticed hairs on the toilet and in the shower that were not mine. There also seemed to be more scum than normal.
My colleague mentioned there was a giant stain on one of the beds (bedding) in his room- he thought it could have been coffee.
I'm not totally anal about some of these things, and I did chalk it up to "being in New Orleans," however, that being said, we were in New Orleans, so clean is comforting!
June 27, 2014
Rated 3 out of 5 by Cooper49 The elevators ruined my stay
Everything about my room seemed fine. The hotel is clean and well appointed. However, my room was (adjacent to?) (above?) (in?) an elevator shaft. The noise in my room was akin to the noise in a modern subway, whooshing, beeping, doors opening, empty tunnels. It was awful.
Beyond that, the elevators are unusual. The system for calling cars and getting to your floor is unique and slow. It does however facilitate guests talking to one another while they wait and wait.
I will pass on the opportunity to stay here again.
May 2, 2014
Rated 1 out of 5 by RallyAttendee Poor Customer Service by Staff
The friendliest person I met was the lady that cleaned my room. She witnessed me trying to close my door over and over again without it "catching" and suggested I call the front desk. I did call the desk and sat there on hold more than 5 minutes. I had to hang up and attend a training session. So, I continued to put my card in the door and work the handle as if I was opening the door, and then try to close it. It took several trys and then it finally caught. I spent one night with just the latch on and didn't realize the door had issues. The entire time I was there, the toilet would not flush properly. It would just continue to fill up and slowly drain without a flush. I called the front desk and I'm assuming they sent someone up because when I returned, it was flushed. However, it immediately went back to the same thing over and over the entire 4 days I was there. I never bothered to call the desk again. On Wednesday evening, I picked up the phone to try and change my plane reservations from Friday to Thursday night because I just wanted to leave this place. I ended up making 3 "calls" because I couldn't figure the phone out. It wanted to be on speaker phone, but I kept picking up the receiver. The last time I dialed out, I saw a button on the receiver that you had to push to take it off speaker and use it like a normal phone. By the way, cell phone service in the rooms is horrible! This little fiasco with the phone cost me $2 per call. They said they would remove it after I showed them a picture of the smoke alarms wrapped in plastic (I noticed this Thursday evening while lying in bed sick with a cold). I heard the desk clerk arguging with the woman that said she would update my bill about NOT taking those charges off. So today (3 days later) I'm back at work and I discover the bill was NOT corrected in good will as they said. Sad that I was attending a rally at the hotel that netted them 1600+ guests for 4 nights and tied up almost all of the conference rooms. I'll let them know about the poor service, too. At this point, it's a matter of principle.
September 23, 2013
Rated 4 out of 5 by Wag53 Issues
As a Gold Member I was a little disappointed with our last stay.
1. No one was manning the “Starwood Gold/Platinum” line had to wait about ten minutes.
2. We reserved two rooms – I checked in at 400pm and my friends arrived at 5pm – their room wasn’t ready until 8pm
3. We went out for some nightlife and returned @ 2am. We sat in the loby for a while waiting for some of our group. I had to use the facilities and found out that the men’s room was locked! The woman’s room was open? I asked why and was told that they lock the bathrooms at night. Not offer a key, but told I had to go to my room to go!
4. You had I think a security guy over by the elevators. I say think because he didn’t stop anyone. Why that “guy” couldn’t be nearer to the stairs and watch bathrooms too eluded me?
Just thought you’d want to know.
August 5, 2014
Rated 3 out of 5 by Donnn Not quite up to par
The location, the staff, restaurant food were very good. Though service in the restaurant was frustratingly relaxed, the staff were very pleasant and welcoming. My hesitation to recommend this hotel to a friend is not about those things. My room (and those of others I spoke with) was wracked by mechanical noises. Though the elevator alcove was at least 20 feet from my door, the constant whishing of the passing elevator cars was a distraction within my room. Worse, though, was the constantly repeating racket of what sounded like a fan with a bad bearing. Or a gas mower. It would run for five to fifteen seconds at a time, repeating on and off every minute or so throughout the day and night.
About the SPG Recognition item above: what are you asking? It is not a question.
November 25, 2013
Rated 3 out of 5 by Jeff8513 Rooms to hot
We had 2 king rooms and 1 suite. All of which where uncomfortably hot day and night on matter what the AC setting. Hallways and common areas where nice and cool.
October 3, 2014
Rated 4 out of 5 by creativeamit Good Hotel
The hotel is good and is located at a strategic location. A major event was hosted by this hotel during my stay. So, a couple of service delays were experienced. Just avoid the rooms near lift else the noise of lift can be irritating and the pressure in shower is too less to enjoy a bath. Other than that, it was a pleasant stay.
September 19, 2014
Rated 5 out of 5 by MaxFliDDH Great Stay for Jazz Fest
The Sheraton is perfectly located near, but not in, the French Quarter, which is basically across the street. The staff is helpful, especially Mika at the club level amenities on 42. The subtle upgrades to the rooms and common areas continue to keep the Sheraton at the top of the vast hotel population in New Orleans. Jazz Fest puts a lot of demands on the hotel and it rises to the occasion in every way. This was my fourth year in a row staying at the Sheraton during Jazz Fest and I look forward to many more.
May 7, 2014
Rated 3 out of 5 by Ralph53 Not bad, a few problems
In general, this was a perfectly adequate hotel for my needs. I did notice that the hallway noise was louder than I would have wanted. There was one normally trivial issue that really bothered me, and that was the terrible control system for the television. It was hard to get the buttons to respond, and the response time was so slow that it was hard to tell if it was working. Normally a trivial issue, but this was the weekend of the Final Four and my teams were playing -- thus leading to a lot of aggravation.
April 9, 2014
Rated 3 out of 5 by azcheesehead Great Location
Fantastic location, close to everything which certainly commands the rate but there were some disappointments: Check in was extremely slow. Three of us arrived together but were assigned rooms on the 9th, 11th and 17th floor. The rooms were small but had a great city view, unfortunately the room window was absolutely filthy (on the ouside). If you desire a hotel with a great location and don't mind paying for it, this is for you. While the Sheraton will not win and cutsomer service awards it was satisfactory.
March 27, 2014