Sheraton New Orleans Hotel

  • 500 Canal Street
  • Nueva Orleáns,
  • Louisiana
  • 70130
  • Estados Unidos
  • Mapa

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Rated 3.9 out of 5 by 745 reviewers.
Rated 4 out of 5 by Everything was great but the room We loved everything about our visit but the room. The room itself was fine but Air conditioning was not. Our air was set on 65 when we arrived but the room was very muggy. We stayed 3 nights and every night was the same. The room never cooled off to good temp until the next morning. I know most people would have asked to switch rooms but my wife has very high anxiety and switching rooms would be more stressful on her than sleeping in a warm room. Other than the Air issue our stay was great. August 11, 2014
Rated 3 out of 5 by Poor staff Check in time is 4 pm. We arrived after 10 hour drive at the hotel at 5 pm. Room was not ready and no parking on site. Staff could have cared less. We told they were cleaning the room. In the mean time we drove to a parking garage half a mile away to park. Room still wasn't ready so we had to change and get ready in the lobby bathrooms. Room was finally ready at 630 pm. We arrived at our room to she they were still inside cleaning it. Staff did nothing to help with the inconvenience. Now I am a gold card member and stay a lot of places. This is one I don't recommend January 5, 2014
Rated 5 out of 5 by Outstanding Location This hotel met all of our needs, the staff from the Bellman to the Hotel manager were outstanding. The only two negative experiences we had was the Lobby Bar did not know how to set a table for an evening meal when the normal resturant was booked for a private party and the other was the kitchen was not well managed. They didn't know what the menu description of a item was and what they served and the were not prepared to meet the needs of the guest at the breakfast buffet as man item were always out or were before the line would get thru. We had a fantastic stay. March 6, 2014
Rated 4 out of 5 by Double Beds? Really? A lovely hotel in a great location. I was shocked to see double beds in a room at such a fancy hotel. I think with all the money they make they could surely upgrade to queen beds for heaven's sake! I was very disappointed with the $42.50 a night charge for parking. There is no safe place to park so you have no choice but to pay it. My sister and my 2 kids under 12 ate breakfast in the hotel and it was 79 dollars for 2 coffees and 4 breakfasts' with no extra anything...that is utterly ridiculous!! August 7, 2014
Rated 5 out of 5 by Family Weekend Getaway This Hotel is located in proximity to all the local attractions and Riverwalk activities. A short walk to Burbon street and Resturants. Did I mention great food in the resturant ,also. August 20, 2013
Rated 4 out of 5 by Convention Experience Was at the Sheraton New Orleans for a Fraternity convention latter half of July 2014. Meeting facilities seemed to be above par at rooms in which I sat through presentations. Was surprised that breakfast dining had been subcontracted to Starbucks! Concierge Room was nice, especially with hidden (boarding pass) printing ability! Elevators seemed hard-pressed to handle crush time crowd during my time there; I was also a little surprised that the some of the items in the room were not working as well as they could- specifically, a loose faucet in the bathroom, a loose light at the door, and a door that took more effort than usual to secure, both upon exits and entrances. Internet was very good, and I should add that the room service pizza (meatballs and mushrooms) was excellent! July 30, 2014
Rated 4 out of 5 by Wet floors and waited 25 minutes for security to let me in my room I originally checked into a room on the 40th floor and was really excited to have such a great room, near the elevator with a wonderful view. Soon after unpacking, I discovered the bathroom shower faucet would not stop running. Not just a drip-running. Couldn't turn it off. Then, as I was putting clothes away, I noticed the floor was wet. A huge section of the floor in front of the closet was just wet and gross. I moved rooms to the 34th floor. I locked myself out of my room as I was getting a towel from housekeeping. She was wonderful an called right away for me, however, I waited 23 minutes for someone to come. She was very apologetic but security wasn't. Nice hotel in a great area, but I'd think twice before coming back February 13, 2014
Rated 3 out of 5 by This hotel needs better staff I recently stayed at this hotel for a conference. At first glance, the hotel seemed to be perfect. However, it all started to go downhill when I started to ask the staff a few simple questions. Not only did the staff have no idea where certain conference events were held but also they oddly refused to ask their manager about it. Needless to say, I spent most of my time running around the hotel trying to find where I was suppose to go for the conference. Moreover, the concierge led us to extremely tourist-y places when we indicated that we wanted to experience local things. I would recommend staying at this hotel but the hotel definitely needs to get better staff, or at least staff who know how to answer a customer's question. March 10, 2014
Rated 1 out of 5 by Horrible Experience I have stayed at the Sheraton previously, and this past stay would be my fourth. I have never had a problem in the past but this time was terrible. Two friends and I decided to go to New Orleans for New Years and I chose the Sheraton as our hotel of choice. We checked in on the 31st with no issues. The next day (Jan. 1st) two of us went to get lunch and my friend was still in the room when the maid came. She signed off on the “make a green choice” door tag to not clean the room for that day. When I got back to the room I called “guest services” to bring us some new towels, cups and water. I explained (and was ok with) that the maid had not cleaned the room for that particular day but asked for them to please replenish the stuff we needed. We left the room and got back around 10pm to a room with unmade beds, no new towels, water or cups. The next morning (Jan. 2nd) I called “guess services” to bring up some water bottles for us. It took them 2 hours to bring up 3 water bottles. This process continued throughout our entire stay, resulting in 4 full days without having our beds even turned down, or anything in the room replenished or cleaned. January 5, 2014
Rated 1 out of 5 by No fridge and no microwave oven in hotel I wouldn't recommend this hotel as no proper house keeping. In addition, there is no refrigerator and no microwave oven in the hotel. June 29, 2013
Rated 5 out of 5 by Another Outstanding Stay We really enjoy staying here whenever we visit New Orleans. This time we had an opportunity to use the fitness center and were very impressed with the size and quality of the space, especially as the outdoor pool is nearby. We took a taxi from the airport as there is no need for a rental car if you stay here since this hotel is right in the middle of everything. Thanks again to the staff for their help and support during our stay. August 22, 2014
Rated 5 out of 5 by Hotel has good location This hotel has good location, excellent customer service, friendly staff, and the experience overall was great. September 3, 2013
Rated 5 out of 5 by The hotel has the best beds and the best elevator service. You wait about 30 seconds it's amazing. We had a wonderful experience at this hotel. The staff was the best part. They were very helpful this was our first time in New Orleans and we needed a lot of help on were to go. I highly recommend this hotel. It's close to everything, and if it's not you can ride the street cars they run right out side of the hotel on Canal street. We want to go back already. We had a very comfortable stay, the associates made you feel at home. August 21, 2014
Rated 2 out of 5 by Hotel Stay First of all my name is not correct. The hotel is under renovation. They are working 24 hours a day. Sleeping was a problem. They overbooked the hotel and asked us if we would be interested in moving to another hotel upon arrival. Towels were not changed upon arrival. Coffee stained and smelled. Bathroom floor was not swept, wash clothes, not changed. Elevators were down for maintenance and had to wait 30 minutes for car to arrive. Fire alarm went off and had to start down stairs to find out it was a false alarm. July 18, 2014
Rated 4 out of 5 by Comfortable beds but rooms far from sound proof Beds were very comfortable and the views on the higher floors were great. The only negative aspect of the hotel was the room sound proofing. You could hear everything that was going on in the hallways and since this is one of the most popular hotels, there are lots of people and lots of chatter in the hallways to wake up you. September 3, 2014
Rated 5 out of 5 by GREAT EXPERIENCE! We came to New Orleans for our first time to get the "Bourbon street experience" so we weren't sure what to expect but i wanted to stay somewhere where i felt safe and i did at the Sheraton. The distance from bourbon street is ideal. It's a short walk but it's far enough away that your not having to deal with the chaos that is bourbon street. You are also in short walking distance from the Harrah's casino and there is a Starbucks in the Sheraton which was amazing! Hotel rooms were really nice and the beds are very comfortable. I was the only girl on a guys trip and loved that i had a nice, comfortable room to return to after a long day/night with rowdy men. IF i ever return to New Orleans, i will definitely be staying here again. August 19, 2013
Rated 4 out of 5 by Nice hotel for a convention This hotel was set up nicely for a convention. The convention rooms were easily accessible and there was plenty of space. The room was a good size with a confortable bed. A few drawbacks that I noted were that there were shutters instead of a curtain over the window so it didn't stay dark in the room when I was trying to sleep past sunrise. The hot water was also very sporadic at night when trying to shower. Much better for a morning or daytime shower though. Overall a good hotel and in a great location in New Orleans. Would definitely stay again. April 28, 2014
Rated 1 out of 5 by HORRIBLE PLACE I was on the 44th floor, TV did not work, Elevators did not work for the entire stay, had to use the stairwell, power was off for full day, could not relax in the room. Management did nothing or offer anything for the inconvenience of the stay! Upon check out, they asked if I was inconvenienced? Then offered some ridiculous points to their club program - REALLY? I said, NO! They then asked what would you like for us to do then? I have yet to see any promised room credit! I will never stay there again nor do I recommend the place! June 23, 2014
Rated 5 out of 5 by One of the best.. I've stayed at many Starwood properties over the past many years but the Sheraton New Orleans is one of the best. The facility is conveniently located and is well maintained and comfortable. What truly makes this property stand out however is it's staff. From the moment that we checked in, EVERY employee that we met went out of their way to be helpful, courteous and simply nice. Mr. Cook should certainly be proud of his team as they are making the difference. We loved our stay and cannot wait to return. Thank you Sheraton New Orleans and Mr. Cook. April 14, 2014
Rated 4 out of 5 by Issues As a Gold Member I was a little disappointed with our last stay. 1. No one was manning the “Starwood Gold/Platinum” line had to wait about ten minutes. 2. We reserved two rooms – I checked in at 400pm and my friends arrived at 5pm – their room wasn’t ready until 8pm 3. We went out for some nightlife and returned @ 2am. We sat in the loby for a while waiting for some of our group. I had to use the facilities and found out that the men’s room was locked! The woman’s room was open? I asked why and was told that they lock the bathrooms at night. Not offer a key, but told I had to go to my room to go! 4. You had I think a security guy over by the elevators. I say think because he didn’t stop anyone. Why that “guy” couldn’t be nearer to the stairs and watch bathrooms too eluded me? Just thought you’d want to know. August 5, 2014
Rated 5 out of 5 by Sheraton New Orleans All in all we had a very good experience with the hotel; I was somewhat shocked at the overnight parking prices, but the hotel itself was very high quality. We were upgraded to an executive suite with a fantastic view of the river. All the amenities were high quality and the room was spacious. I would have liked a minirefrigerator that was colder than the one we had, but overall there were some nice touches throughout the room. August 18, 2014
Rated 5 out of 5 by Good Conference Facility/ Warm Staff This facility had nice meeting rooms. The AC during evening dinners was teeth chattering cold though. The staff was very warm, friendly and helpful. Very nice workout room! This is a good choice for the business traveler. I must say that it was not only disappointing, but an inconvenience though that Wi-Fi was only available on an unlimited basis on the Club Room computers. I was only able to use free wi-fi for 24 hrs while working on my lap-top in the privacy of my room. I would recommend it being included in the Club Level room upgrades. Thank you! September 23, 2013
Rated 3 out of 5 by Very Rute Staffs At The Concierge Desk The African America staff member in the concierge was very rude and lack of respect to the customer. This is especially true to a preferred SPG manager. I have stayed in many SPG hotels around the world and I have never experience such a lack of respect to customer. She should be trained to how to handle customers. September 1, 2014
Rated 2 out of 5 by Disappointing Experience I have stayed in many Starwood hotels and the New Orleans Sheraton was not my favorite. The "free" internet speed was equivalent to dial-up and the elevator system was horrendous. I waited one evening for 20 minutes to be picked up on the 34th floor. The following day my colleague and 11 others were trapped in the elevator for at least 10 minutes. Both instances resulted in a delayed or missed meeting. I dislike complaining but not being able to conduct business online and dealing with a goofy elevator system ruined the experience for me. May 22, 2014
Rated 4 out of 5 by Too Much Hot Water ???? After my first nights sleep ,I attempted to shower at 6:00AM. The shower could not be adjusted so that the water was not scalding hot.I washed up in the sink .and asked my wife to call maintenance while I was at conference. A maintenance man was promt to "look at "the faucet ,but recommended that ifv you barely turn on the water it would not scald. His solution was definetly true , but hardly fixed the faulty anti scald valve ... Shower water pressure was lacking because the low flow solution . This was very substandard for such a hotel !!!! May 7, 2014
Rated 5 out of 5 by Best staff A hotel with comfortable beds and a safe environment is expected when staying at a hotel of this caliber. The random things such as the staff who clean the rooms and such can make or break a stay. Not once did I have to call down for extra towels, coffee, cups or anything. The lady who cleaned our room was so kind, friendly and attentive to keeping the rooms nice and restocked I thought my mother had come back to life and was working at this hotel. It couldn't have been better. I wasn't so keen on the new elevator functions; enter your floor on the panel outside and wait for the car it said to wait for. Woe to you if you didn't catch the letter the first time. And don't try to stop a door that is closing! I'm sure they will work the bugs out of this system in time. And I do wish hotels were not doing away with bathroom fans! August 8, 2014
Rated 4 out of 5 by Nice hotel but a few things could be improved Overall the rooms are very nice, clean, and well appointed. Two things would have made it better. I stayed in a room that had a door to the adjoining roomsonthat they could be connected together to make a suite. The door was locked since I was staying in a single suite. However, there was a gap at a The bottom of the door that should have had sound gasketing on it. I could hear the woman's hair dryer, knocks on her door and other noise. Also the room smelled a bit musty even though it was clean. Perhaps the HVAC unit needs to be cleaned. April 26, 2014
Rated 2 out of 5 by Nice location, needs work The hotel is nice and fancy. It's located in an ideal spot in town. My room was dirty when I checked-in. There was dust everywhere, large stains on furniture (ketchup or blood), and a crack on the wall. I voiced these things to the staff and in my four nights nothing changed. I feel that the price was extremely high, even for the location. In the future, I will be staying at a different hotel and using the money I save for other things. The staff was responsive for all my other needs and requests, such as extra items and demagnitized cards. March 27, 2014
Rated 3 out of 5 by Dissappointed, had higher expectations. Even though I specifically requested the room to be prepared daily it was not done. The towels were not always clean and the sheets in the bedroom were not changed atleast once during a 7 night stay. The quality of the food at breakfast and the in room dining was below average. It was a lot more enjoyable to walk down the street and have breakfast at the ihop and at 50% of the cost. The room had cracks on the ceiling and the rugs were not vaccumed at all during the stay. July 31, 2014
Rated 3 out of 5 by great location - poor food While the hotel is in an excellent location - it is truly lacking in terms of food and beverage. I arrived late and went to the bar area for food and drink as that was all that was open. I ordered an appetizer, salad and fries along with a drink. The appetizer and salad all came at the same time - when I questioned why i didn't get the salad first i was rudely told "look - this isn't a restaurant". I had to ask repeatedly for the fries which finally arrived but were horrible - i t seemed as though they ad been sitting somewhere all day long. July 31, 2013
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