Rated 4 out of 5 by nwkuo5376 Excellent location and service
Originally, I scheduled to check in Sheraton New Orleans on May 30. However, due to flight misconnection, I arrived at New Orleans on May 31.
When I checked in at Sheraton New Orleans, the counter staff kindly offered me adjusting the original reservation from 3 nights (from May 30 to June 02) to 2 nights (from May 31 to June 02).
The room is clean. Housekeeping do a good job. Location is excellent and is very close to French Quarter.
June 20, 2014
Rated 3 out of 5 by katebb Did not meet expectations
I stayed in this hotel for a work conference I was attending within the same hotel. While the staff was very courteous and the conference rooms well maintained, I was dismayed to find my room was sub-par for the price I paid. My bathtub faucet not only leaked the entire time, but the handle came off when I used the shower. Additionally, there was old shampoo still clinging to the bathtub walls. I opted out of the cleaning service but was only rewarded with a $5 voucher for 1 day (I was there for 3 nights). However, the location is close to the French Quarter and Bourbon Street and convenience to these amenities was appreciated.
April 30, 2014
Rated 5 out of 5 by w1andr loved it
Great Location. Car not needed to vacation in the area. Quiet but close to Crazy Bourbon street and French Quarter dining. Walk to Riverfront, and street cars at the door to explore other areas of this wonderful tourist town. Our room on 33 floor on river side had fantastic view. Staff was excellent, room was well appointed with everything needed, and clean. P.S. Airport shuttle worked very well.
September 6, 2013
Rated 4 out of 5 by Bill1999 recent stay
My stay continues to be great with the exception of the horrible tv controllers. Every room I have had you have to press the buttons hard and it is slow to respond. There is no channel line up or easy way to navigate. This needs to get fixed.
June 26, 2014
Rated 2 out of 5 by Steve51 This hotel did not meet expectations
I made my reservation at least a month in advance and when I arrived late in the afternoon, our room was not ready. We had to wait around an extra 90 minutes before we got something close to what was our preferred choice of room.
In addition, there was a power failure in the hotel which knocked out the elevator system. This resulted in long waits to get to the 36th floor.
I also thought that $42/day for parking was excessive.
June 20, 2014
Rated 1 out of 5 by QueenBees Noisy!
For some reason, all the rooms' doors are set up to slam shut unless you deliberately grab it and gently close. Most people did not do this so doors were slamming shut all through the day and night. Others with our conference had the same experience on different floors. Fix this!
The food was terrible! I would not recommend this hotel though I have enjoyed Sheraton in other cities.
September 12, 2013
Rated 1 out of 5 by ChipKel Would not recommend
From the time we arrived, our experience was horrible. The Valet/parking guys did not give us the time of day. Elevators were super slow & extremely confusing to use. Could hear our neighbors talking on phone. Bed was uncomfortable and view was HORRIBLE as we were put in room right by the elevator. However, the front desk girl was extremely helpful Bar staff was great as well.
October 18, 2013
Rated 5 out of 5 by DonWright Clean, convenient
Hotel was clean from lobby to room. In excellent location for reaching attractions.
Suite 4804 did have a leaking toilet and the toilet itself was not totally anchored.
Never was able to get room cool enough which concerns me when I return in July which will be much hotter temps.
February 24, 2014
Rated 2 out of 5 by Mirelyme Horrible experience and clueless manager
I have stayed at this Sheraton many times over the years, but this will be my last. The hotel experienced a power problem which kncoked out the high rise elevators as well as TV service. First let me say the staff was excellent and did what they could, but mgmt made two fatal mistakes. First, the hotel did not proactively offer any guest some sort of accomodation for the tremendous inconvenience, nothing, not even a free breakfast, newspaper or cocktail. Second, the staff on duty was overwhelmend. The morning of checkout there were at least 100 people in line to check out and only TWO desk clerks. Unbelievably horrific service during an emergency event. as I said earlier, the staff was pleasant and professional at all times, but the hotel management was clueless on what they should have done to apologize for the inconvenience and make some token offer to make up for the tremendous inconvenience.
June 21, 2014
Rated 5 out of 5 by DGRE Always look forward to my stay in New Orleans
This property does it right. the front desk is always friendly with greetings, efficient, great location and if upgraded, the suites are so nice. Standard rooms are very nice as well. Blaine in the lounge is just wonderful. I'm headed back this way in a week and am looking forward to yet another perfect stay.
February 5, 2014
Rated 5 out of 5 by Lori47 Hotel is very friendly
The staff at the hotel was extremely friendly from the front desk to the wait staff and bartenders. They made you feel very welcome. The hotel is an excellent place for a conference and close to all of the local attractions. My stay was very pleasant and I would recommend the hotel to everyone.
February 9, 2014
Rated 2 out of 5 by Mattwv This hotel needs improvement
The food was awful. I've never tasted food that had no taste whatsoever. The lack of functioning restrooms on the meeting room level was very annoying. The power failure left many without access to elevators or air conditioning. My check out bill was actually higher than my reservation total.
June 23, 2014
Rated 5 out of 5 by Jenn2010 Beautiful View of the City and River
I loved the view from my room, which had wonderfully updated and modern features. The full length window with shutters that opened all the way allowed for a beautiful view of the River and the city sky line to the River. I enjoyed my time at the Sheraton.
February 11, 2014
Rated 2 out of 5 by Captmgn Don't waste your money
Small beds. (No king or queen) Toilet rocked like a see-saw. Room not vacuumed every day. Dust was built up on every surface. They couldn't print my receipt when I checked out, but promised to e-mail it that day. Two days later I had to call and ask for it to be sent.
January 20, 2014
Rated 5 out of 5 by tep394 Concierge/Tour Desk Amazing service
Everyone working at the concierge desk was top notch. They were extremely knowledgeable and gracious in assisting those of us new to your wonderful city. Every recommendation they made resulted in a perfect evening or outing.
February 10, 2014
Rated 4 out of 5 by Fields52 Conference
The staff were very responsive and understanding given the situation at hand, i.e., electrical outage to the upper floors. Although I only asked for the Greene housekeeping treatment, and they did replnish supplied the first day, the did not do the same the second day.
June 23, 2014
Rated 4 out of 5 by Tessie66 Sheraton's Best Features
The features for accommodating the needs of a physically challenged individual are great. I specifically like the shower without the tub, the rails both in the shower and in the toilet. The high rise toilet seat is awesome!!!
The $5 vouchers are very useful, along with the reception and exit features!
August 2, 2013
Rated 5 out of 5 by bubbarc Great Location
This hotel has the best location, we walked every where. The room is very homey and the beds are comfortable. Love the new updated elevators. Very clean.
February 24, 2014
Rated 5 out of 5 by Desg Guys and Girls
Upgraded to a very spacious room with a high class comfortable bed. This was the 47th night staying in a Sheraton in 2013 across Europe and the US.
The one outstanding feature across all stays was the attitude of the guys and girls. This makes Sheraton a number one for me.
December 5, 2013
Rated 4 out of 5 by Dawn5 Great location
This hotel was within walking distance to the French Quarter and Riverwalk. It was true Sheraton standards. Friendly staff, comfy beds, very clean, and safe.
June 24, 2014
Rated 5 out of 5 by Babs1960 This hotel has a great location
This hotel has a great location near Bourbon Street and other things to do while in New Orleans.
February 24, 2014
Rated 1 out of 5 by 1212buster Noise
This room....at nearly $300 per night was on 31 floor...next to elevator.....sounded like subway train coming into the station all night long.....room should only be sold when hotel overbooked and guest should be forewarned
January 3, 2014
Rated 5 out of 5 by Gentry56 The hotel has excellent features.
The hotel was awesome! The rooms were impeccable. The staff was very helpful and friendly.
February 24, 2014
Rated 2 out of 5 by JGZ2 Marginal review
The electrical failure which closed down the upper level elevators for a day and a half and resulted in no electricity and air conditioning for a number of hours on the second day put quite a damper on out stay at the hotel.
June 22, 2014
Rated 1 out of 5 by cosmo314 Andrew J. Devany Ohio Heartland CAC
I was at the Sheraton for a confernce. The staff were friendly and accessible. My room was nice and comfortable. The food served at the conference was very bland and mediocre. Certaninly not what you expect when you visit New Orleans. For two days of my 3 day stay the elevators were out to the floor wheere my room was located. On numerous occasions I was forced to walk up 6 flights of stairs to get to my room. On one occasion I walked down 29 flights of stairs because the one elevator that was in operation on the 29 th floor had an enormous and growing waiting line. I am 66 years old and have a minor heart condition multiple flights of stairs can be a real challenge for me.
In light of this disappointing situation I feel that the Sheraton should offer some type of benefit to all customers who had rooms above the 29th floor for the days in question. I realize that the Sheraton is running a business and mechanical failures do occur, but, they also have a reputation that has been tarnished by this situation.
June 21, 2014
Rated 5 out of 5 by RebelTim Sheraton NOLA
The Sheraton New Orleans is my preferred hotel when visiting NOLA. It is conveniently located, and the recent renovation is fabulous. The check-in process is very easy and fast, and the staff is attentive to my needs. I always recommend this hotel.
July 16, 2013
Rated 2 out of 5 by bexmix Good hotel, horrible service
The hotel itself was nice and comfortable, but the customer service experience was awful. When I arrived, I went to the SPG Gold/Platinum line and waited for five minutes before someone finally informed me that the sign was in the wrong place and I had to get in the back of a very long line that had been building while I waited. The overall checkin process took 10-15 minutes, which is unheard of. Later, when I called the front desk, I waited for probably 30 minutes before giving up and calling the hotel's main line from my cell phone. At checkout time, my bill was wrong and required another 10-15 minutes of manual adjustments. A week after checking out, I realized I had not been awarded any points for my stay – not even the Make a Green Choice points I'd earned. I called the hotel to discuss this and had to leave a voicemail for someone who never returned my call. Finally I called SPG directly and was told that the hotel had rejected my points for some random reason. I don't know what's going on with their staff, but this hotel needs some WORK.
September 10, 2013
Rated 5 out of 5 by Jayani Exceptional!
My stay was very Outstanding! From the time of arrival, until my departing was nothing but great service. The atmosphere is so welcoming. I will definitely be staying here again on my next get a way! Exceptional across the board!
September 11, 2013
Rated 1 out of 5 by Richard1555 This hotel has rude staff
This hotel is in a great location. It is spotlessly clean and very comfortable. However, it has the rudest staff. Very unprofessional. I have tried to speak to a manager for three days now. After many phone calls no response.
August 27, 2013
Rated 5 out of 5 by Arizona Excellent
The check-in process was really quick. Kim took care of checking us in and upgrading us in just a few minutes (we were even able to check-in a few hours early, too!). It was a great start to our trip.
The room was spacious and the king bed was comfortable. The room and bathroom were very clean. Our view of the Mississippi from the 45th floor was great!
We walked in to the French Quarter everyday- the location is perfect for ease of walking to the quarter, aquarium, and river.
My only complaint is about the $38/night parking. I think it seems a bit excessive, but parking was expensive all over the quarter.
We'll definitely return to this hotel.
January 21, 2014