Rated 3 out of 5 by Cooper49 The elevators ruined my stay
Everything about my room seemed fine. The hotel is clean and well appointed. However, my room was (adjacent to?) (above?) (in?) an elevator shaft. The noise in my room was akin to the noise in a modern subway, whooshing, beeping, doors opening, empty tunnels. It was awful.
Beyond that, the elevators are unusual. The system for calling cars and getting to your floor is unique and slow. It does however facilitate guests talking to one another while they wait and wait.
I will pass on the opportunity to stay here again.
May 2, 2014
Rated 5 out of 5 by Coney9 Great downtown hotel
This Sheraton met all our expectations. We had a wonderful club level room. The hotel is a short walk to the French Quarters and quite close to everything you would like to see. The lobby is very spacious with a large bar and seating area. The cost of parking is expensive ($47.00 per day) and typical of large downtown hotels. Overall, the hotel is perfect for your visit to New Orleans.
May 14, 2014
Rated 4 out of 5 by CJS1998 Hotel is centrally located. Love the floor to ceiling windows!
I enjoyed my stay although it was only for one night. If you do not like street noise I recommend bringing ear plugs. I was on the 45th floor and had a great view of the city.
May 20, 2014
Rated 5 out of 5 by hebrews11 Great features and location
I really enjoyed my stay at your hotel. This was my first visit to New Orleans and the comfort and service of your hotel made my visit extraordinary! I was well within walking distance of many of the tourist attractions. The French Quarters were everything I had been told to expect. Thanks for making this experience such a great one!
May 16, 2014
Rated 5 out of 5 by E021 Did not know what to expect
The lobby and employees all exude welcome. The rooms are well sized, cleaned and lit. The room service personnel were helpful in every way. When in New Orleans, this is the hotel for me. And I've already told my friends that.
May 19, 2014
Rated 4 out of 5 by WSConf2013 Excellent stay - if you don't eat breakfast...
I stayed for three nights mid-week at the Sheraton for a business conference. The staff was knowledgeable and helpful, my room was beautiful and impeccably clean, and I enjoyed participating in the Green program to earn $5 for each day of foregoing cleaning services. This was especially beneficial when I discovered that there was no complimentary breakfast available of any kind. The only options within the hotel for breakfast were room service (a continental breakfast option was a minimum of $16.50 or a basic breakfast of eggs, bacon, and toast was a minimum of $21 - plus a $3 service charge, plus gratuity!!) or the on-site restaurant. The prices for room service were absolutely outrageous. The Roux Bistro restaurant offered mostly the same options from the room service menu at a slightly lower price, which were still too high. Thankfully, there is a Starbucks in the lobby that accepts the $5 coupons, so I managed on coffee and a slice of banana nut bread or a bagel each morning in an attempt to spend less than $10 on breakfast. I found it extremely inconvenient that in order to get a decent breakfast for under $25, I would have had to leave the hotel before my 8 am conference began each morning. Otherwise, I was highly impressed with the cleanliness, appearance, and style of the hotel, as well as the conference facilities, the kindness and helpfulness of the staff, and the opportunity to "go Green" for a discount. I would strongly urge the Sheraton to consider offering some sort of complimentary continental breakfast in the future, especially when conferences of 300+ people come to stay.
August 16, 2013
Rated 4 out of 5 by Sml56 Nice hotel but a few things could be improved
Overall the rooms are very nice, clean, and well appointed. Two things would have made it better. I stayed in a room that had a door to the adjoining roomsonthat they could be connected together to make a suite. The door was locked since I was staying in a single suite. However, there was a gap at a
The bottom of the door that should have had sound gasketing on it. I could hear the woman's hair dryer, knocks on her door and other noise. Also the room smelled a bit musty even though it was clean. Perhaps the HVAC unit needs to be cleaned.
April 26, 2014
Rated 3 out of 5 by NoisyExperience Noisy experience
On the first morning of my stay, the alarm clock in the room began to go off at 5:30am. There was no "Do Not Disturb" sign and therefore I was awakened one morning by house cleaning and one evening during a nap by house cleaning. The temperature of the bath water was difficult to regulate and occasionally would turn very hot for a short amount of time. On my last morning, the alarm clock next door (unoccupied room) began going off and I had to call the front desk/security to have it turned off. I could hear the ice machine and the elvator noises from my room at all hours. One morning, I went to the hallway to ask some people to quiet down and they were actually in their room; the walls are too thin.
April 7, 2014
Rated 5 out of 5 by Montana13 Very good, but missed a few features
I like the "green" program of rewarding the choice not to change sheets with a $5 coupon. Unfortunately, this meant that sometimes housecleaning staff did not come in to clean and straighten at all, or did not after about 11:00. I was always able to get what I needed from staff in the hall, but I missed having my room freshened up.
I also would like a simple take-away breakfast food stand. There was no place I could get yogurt and fresh fruit unless I wanted to go to the restaurant for breakfast. I like to have some breakfast items in my room.
The staff was helpful and very pleasant.
April 7, 2014
Rated 1 out of 5 by rae379 The worst Starwood experience I've had - and I've had a lot.
I stayed at the New Orleans Sheraton for 4 nights. It was a management disaster. First, I could not get keys that worked properly. Now mistakes happen, but the staff didn't seem to care in the slightest about my issue. After my 5th time traveling down 46 floors to get another set of keys, I asked someone to come upstairs with me to let me into the Club lounge so I would not be late for a meeting - the person at the front desk called security to meet me there instead. Security never showed up. I spoke with a manager later who asked me if someone has looked at my door - I don't know, you're the manager! The management team here seems WAY in over their heads... expect lots of blank stares, confused looks, and slow movements.
A slew of other problems - my alarm clock woke me up at exactly 3:18 a.m. two mornings, even though I had unplugged it and requested that the maid not replug it in. I also requested that the maid not touch my personal things but only linens - she did anyway, which resulted in frustrating mornings as I looked for where she had "organized" my items in the bathroom. My bill is still incorrect - I was charged for internet even though I'm a platinum member and should get it for free. My television would lose sound every couple minutes for about 5 seconds - made watching TV a frustrating experience. And, the room did not have curtains but only blinds, so the room was not very dark. Walls were very thin too as I listened to my neighbor describe (in a 1 hour conversation) his exciting day on a river boat as if he was in my room with me. The gumbo I got from room service was also a sad disappointment. The Club Lounge staff never had the basic items available - had to ask for to-go coffee cups every morning and desserts to be put out every night, to which they would respond "Oh, right! Forgot about those."
I could have lived with some of these nuances though if the management team was better since the location on Canal Street is very good. Unfortunately, management is very poor - so I won't be back.
June 26, 2013
Rated 1 out of 5 by Jodadi Terrible Service Once You Leave
I stayed that the Sheraton Easter weekend and the hotel was great. The nightmare occurred after I left. When checking in I used my debit card and was charged and extra fee for doing so. They informed me that the fee would be placed back on my card a week later. A week later the fee was never placed back so I called and they transferred me to the accounting department and the person did not answer the phone so I left him a message detailing what had taken place. A week later he never returned my call so I called and once again was forced to leave a message. He did not return this message and so the following week I called again and had repeated this for a month and half. Finally today I call and request to speak to the managers manager and they transfer me and once again I'm forced to leave a message for the lady who is manager over some department. I call back and request someone to talk to and the lady looks up my account and puts me on hold. She comes back and asks me for more details and then puts me on hold once again. She then comes back and tells me that the guy who is responsible for handling it informed her that he had taken care of it yesterday and that it would take another 5 business days to be applied back to my account making it almost a grand total of 2 months that this has not been taken care of.
Also the phone system is terrible you are only allowed to leave a 5 second message and it cuts off. When trying to play back your message it does not work and you are left to accepting what you recorded in the first place.
For a place that charges as much as they do you would think they would have updated systems in place to ensure that refunds are handled in a timely manner and you are actually given a call back within a 2-3 business days. I think they need to reevaluate their accounting personnel and ensure they are doing their job properly and not treating a guest that have left as nobodies. The awesome service should not end when you drive off after your stay. Me and my friends frequent New Orleans and we enjoyed the hotel but the after service has made me never want to visit this hotel again.
May 17, 2013
Rated 1 out of 5 by Macabe23 Very disappointed
My stay here was very disappointing considering I had higher expectations staying in a Sheraton hotel. We were given a room by the elevators so there was constant noise in the room. No free breakfast so we had to pay for a $22 breakfast buffet because with our conference we didn't have time to go elsewhere. We ran out of toilet paper and it took over 30 minutes and 3 phone calls later to finally have some delivered to the room. And I'm not big on staying at high-end hotels but even the low budget hotels have a microwave and fridge in every room. The room was clean and the staff were friendly but those were the only positives. I don't plan to stay here again.
December 21, 2013
Rated 5 out of 5 by MsDavis Very pleasantly surprised
I attended an annual conference with my place of employment and, frankly, wasn't looking forward to my trip. I had previously stayed at a Sheraton in another state last year (I won't name it now because I've already left them an honest review and don't need to dis them a second time) and suffice it to say I was NOT impressed by THAT facility. But THIS Sheraton in New Orleans was superior to that experience in every way.
Great location close to the Mississippi River, Bourbon Street, the French Quarter, and lots of shopping. Shuttle from the airport to the hotel was on time and very helpful and friendly. The hotel was set up very nicely, looked new and modern and had plenty of seating for guests in the lobby and fresh flowers on the tables.
The room was very clean and comfortable. The beds are custom Sheraton Sweet Sleepers, I believe, and I had three nights of very good quality sleep. Lovely view of the Mississippi from my side of the hotel.
Felt safe while in the heart of a bustling city
Not badly priced from what I'm used to
Room service the first night was abominable. I was surprised because that was the one good thing about the OTHER Sheraton I'd stayed at. It was very late at night, that may have had something to do with it, but I was hungry and it was too late to go out on my own into the city. I ordered a junior burger and over an hour later receive a cold charcoal briquette on two soggy pieces of toast. Odd. (But I will say my second room service order midday the next day was good and helped make up for the treacherous meal the night before. It was a bleu cheese and bacon burger.)
Another con, check in time took forever and I was exhausted from the flight and all. But at least the staff was polite and smiling and there was even a staff member walking around chatting to the guests in line a bit and apologizing for the delay.
Thin walls. I woke up a few times throughout the trip from other guests doors shutting or talking in the halls. The doors are heavy and tend to slam if you don't shut them quietly.
Teeny tiny swimming pool, no Jacuzzi.
In closing, I recommend this hotel and will come here again if I ever return to New Orleans for leisure.
August 3, 2013
Rated 4 out of 5 by RobertFest Handicapped Room
The bathing was difficult as one had to step into the bath tub Better would have been a walk in shower but there was none with two double beds .. There were two chairs both to low for me to get up from .. The entrance door with an automatic opening door which did not work thus the door was very heavy to open
As our room was being taken care of by Jazz Fest in New Orleans we chose not to complain .
Easy fixes for the chairs higher seats and arms would really help
May 3, 2014
Rated 3 out of 5 by Tracy22 Very nice hotel
I went to the service desk with a complaint. I was told, they would leave a message on my phone because I was leaving the premises. When I returned, I did not have a message on my machine.
May 14, 2014
Rated 5 out of 5 by stans More restaurant choices
My daughter and I were at your hotel for a dance convention and the weather was horrible to go and walk to get something to eat. The only choices in your hotel were room service or the bar downstairs. Needless to say, the bar was packed with people. Other than that, it is a great hotel.
May 12, 2014
Rated 4 out of 5 by lrob food service
while everything about my stay was incredible with great staff from checkin to club staff and housekeeping. they all became friends i saw every day and appreciated thier courtesy and concern for making me comfortable.
the food service department for large groups needs a lot of help; no imagination, poor training of staff (although the staff was helpful and kind..they need more training or a better trainer. Sorry, i am too busy to help right now.) We ate chicken four meals in a row and the same soup two days in a row. For god's sake, there are books and recipes on line.
Get rid of that pricey
Starbucks and serve some good New Orleans coffee.
thanks for listening
June 14, 2013
Rated 5 out of 5 by JEMZ One of the best..
I've stayed at many Starwood properties over the past many years but the Sheraton New Orleans is one of the best. The facility is conveniently located and is well maintained and comfortable. What truly makes this property stand out however is it's staff. From the moment that we checked in, EVERY employee that we met went out of their way to be helpful, courteous and simply nice. Mr. Cook should certainly be proud of his team as they are making the difference. We loved our stay and cannot wait to return. Thank you Sheraton New Orleans and Mr. Cook.
April 14, 2014
Rated 4 out of 5 by meleezer Very Nice!
Upon checking in, I almost immediately left a message for manager Jim Cook to let him know what an excellent impression his staff made on us. Monette was incredibly friendly and accommodating offering a room with a better room and helping us with the military rate. Unfortunately my sig other mistakenly packed the hotel hairdryer as it was not attached to the wall and looks just like one we have at home. We did not realize this until we unpacked back in Florida. When we called to apologize I kind of got the run around about mailing back the hairdryer or paying charges for our mistake. Hopefully we can work that out soon because otherwise it was an excellent stay!
May 27, 2013
Rated 5 out of 5 by birthday75 exceeded my expectations
Each staff person we encountered went out of their way to accommodate us. The hotel is beautiful. Our room was so comfortable. Would stay there again when in New Orleans.
May 13, 2014
Rated 5 out of 5 by BULLDOG2014 QAD EXPLORE 2014
THE STAFF AND FACILITIES WERE EXCELLENT AND PROFESSIONAL. I DID NOT EXPERIENCE ANY DELAYS IN ANY REQUESTS AND SUPPORT. THIS IS A GREAT PLACE TO STAY FOR VISITING NEW ORLEANS!
May 13, 2014
Rated 4 out of 5 by Liz3240 Great
Room was great but the doors of the rooms next to mine were very loud and I could hear every time they shut. (Which seemed like a lot)
May 13, 2014
Rated 1 out of 5 by Stephfo1 Disappointed
Where to start, I arrived Wednesday, April 23rd, to room 3024, it was very nice. I woke up the next am to two cockaroaches in my room when I got back from the gym. I called and spoke to Brandon, the supervisor who informed me he would moved me immediately and I should pack up. Then called back to say a room wouldn't be ready until later. But I had rushed and in my haste forgot a very expensive running bra, which was never found. Then at the end of the day I went to check into new room but it had never been made up. They had someone make it up immediately, but they only made the bed. So then I was moved to yet another room that was clean and bug free. But unfortunately my running garment was never found and I was not happy. Oh and Billy, Director of lost and found and something else, said he would get back to me to follow up and he still hasn't.
April 29, 2014
Rated 5 out of 5 by none00000000002014 Great all around service
Excellence! I will recommend this hotel to all that visit the greater New Orleans area.
May 12, 2014
Rated 5 out of 5 by Barrik Excellent Service, Quality Experience
The Sheraton New Orleans demonstrates how well a "service forward" philosophy works when executed at every level. Whether you are traveling for business or pleasure or both - you are assured a quality experience. The SPG Club is also one of the best managed in the Starwood network.
May 7, 2014
Rated 4 out of 5 by Abby33 Check in
My check-in was delayed almost 2 hours. After a long flight the last thing a person wants to do is sit in your lobby waiting for a room. They said it was due to late check-outs from the Jazz Festival. Better staffing schedules may have helped during your busy time (the festival was a planned event). I will say your housekeeping staff was very friendly and professional! Good conference venue.
May 1, 2014
Rated 4 out of 5 by karen301 Hotel nice However
We arrived at 1 am in the morning after traveling all day to find out that our room was given away even after I called twice to let them know that we wouldn't be their until 1am on Sat March 1st By the time we got into a room that had no beds in it and had to go back to the desk again and fought to get beds in the room it was about 4am which just ruined the next day as well as the night of arrival I think we should not be charged for that first night stay However I would like to say that the Hotel itself was beautiful and the stall on a whole were very nice The manager did try his best to make us happy unfortunetly without rooms available it was almost impossible to do that as you can well understand
March 7, 2014
Rated 3 out of 5 by Johnny650 Nice building, but room service issues
Room was nice, but the rover-facing windows were really dirty. Bad enough that it wasn't worth opening the shades :(
We ordered room service twice:
#1 4/17 breakfast pre-order via the door-hanger card. breakfast didn't show up on time, so we called to learn they'd never gotten our order. Offered to send up a small coffee and bowl of oatmeal for $35 (pass, thanks).
#2 4/18 early dinner order via phone call to room server. no problems, food was good and delivered on-time
April 22, 2014
Rated 5 out of 5 by Memurtz Sheraton New Orleans
Everything was great except for the upgrade that I was offered for my two rooms as an ELITE GOLD MEMBER. I was charged $25.00/night additional for the upgrades that should have been for free and the WiFi didn't even respond to my computer.
May 7, 2014
Rated 2 out of 5 by NOF1 Poor accommodations
The accommodations at this hotel are poor. I had to change rooms because of a leaky shower which followed a night of no sleep because of thin walls and a very noisy neighbor. When I moved into the new room, I noted hair in the bathtub and requested housekeeping come and clean the bathroom. This did not occur. I did not change rooms again as I figured this was the quality of the hotel and I was not going to get better.
April 27, 2014