Rated 3 out of 5 by SPanky99 very, very loud
There were several rooms parting very loudly on our floor. We called security twice which did help. The few people left would occasionally wake us up throughout the night.
It seemed like these people should have been kicked out.
There was no place to have breakfast in this hotel.
April 25, 2014
Rated 3 out of 5 by Carol455 Staff need a lesson in hospitality...
Although the comfort of the room was really good, the hotel staff from the front desk clerk who checked me in to the security person near the elevators left a lot to be desired. The security person went so far as to tell us our room key was not for the Sheraton Hotel and asked if we were lost...Really???? I also really disliked the way the elevators work in this hotel. Super annoying that you have to enter your floor and wait for a specific car to arrive...Took forever.....
April 10, 2014
Rated 5 out of 5 by Kenm1999 Your best bet in New Orleans!
I recently stayed at The Sheraton new Orleans over Labor Day Weekend and wow, what a great experience. Labor Day weekend can be crazy in New Orleans, but the staff at the hotel handled it with ease. I was so impressed at the level of service from the staff; they were genuine and always asked if we needed anything else. In addition, the rooms were immaculate and seem to have been recently renovated. If you’re heading for New Orleans, this is the place to stay!
September 3, 2013
Rated 4 out of 5 by Lyn24 Overall good experience
The hotel itself was great as far as the rooms and service are concerned. The only negative aspect of my stay was the food provided by the Sheraton at the conference. One would assume that any item an organization chooses from the menu would actually taste good regardless but that was not the case. The continental breakfast should include at least 1 hot item. Lunch/Dinner plating was not plating and further more lacked flavor. Honestly, I've had better food from Sodexo.
April 9, 2014
Rated 3 out of 5 by arfyy recent stay
The hotel room was not that clean, the housekeeping staff was not responsive, the noise level from the next room was severe...very disappointed. Front desk staff as well as catering was outstanding.
April 26, 2014
Rated 3 out of 5 by Camille312 Some good; some needs improvment
I chose this hotel primarily because I'm SPG Gold and for its location (just outside the FQ).
My biggest complaints are with the valet and bellmen. We waited entirely too long after we pulled up in the driveway for some attention...and we were the only car there. Obviously, I would have understood if it was busy, but we were literally the only ones there. I also experienced very long (20 min) waits for my car to be brought down. Eventually, it was explained that I needed to be specific if I was going to need access to my car, because they park them offsite sometimes. Thanks, but no one ever told me that, so how would I know?
I was intentionally ignored when I stood in the SPG line to check in...meaning that the desk clerk kept her head down for several minutes while I just stood there. Finally one of her colleagues from the regular side stepped in to assist me.
However, I did get a room that met my requests for quiet and that was much appreciated.
April 21, 2014
Rated 3 out of 5 by CUPA14 NIce, but...
The hotel was nice, but I didn't feel it was very clean. The pillows looked stained and dirty, there was an annoying pecking sound that went on three nights, the dog across the hall would bark, and even thought I used the Green initiative, the staff did not supply wash cloths, coffee, and cups as they should have. I had to call them two different days to ask for supplies. The food prices were too high, especially in the bar. $12 for a house wine is a bit much!
April 10, 2014
Rated 5 out of 5 by SA2014 Outstanding Location
This hotel met all of our needs, the staff from the Bellman to the Hotel manager were outstanding. The only two negative experiences we had was the Lobby Bar did not know how to set a table for an evening meal when the normal resturant was booked for a private party and the other was the kitchen was not well managed. They didn't know what the menu description of a item was and what they served and the were not prepared to meet the needs of the guest at the breakfast buffet as man item were always out or were before the line would get thru. We had a fantastic stay.
March 6, 2014
Rated 3 out of 5 by Vickie22 This hotel needs better staff
I recently stayed at this hotel for a conference. At first glance, the hotel seemed to be perfect. However, it all started to go downhill when I started to ask the staff a few simple questions. Not only did the staff have no idea where certain conference events were held but also they oddly refused to ask their manager about it. Needless to say, I spent most of my time running around the hotel trying to find where I was suppose to go for the conference. Moreover, the concierge led us to extremely tourist-y places when we indicated that we wanted to experience local things. I would recommend staying at this hotel but the hotel definitely needs to get better staff, or at least staff who know how to answer a customer's question.
March 10, 2014
Rated 3 out of 5 by azcheesehead Great Location
Fantastic location, close to everything which certainly commands the rate but there were some disappointments: Check in was extremely slow. Three of us arrived together but were assigned rooms on the 9th, 11th and 17th floor. The rooms were small but had a great city view, unfortunately the room window was absolutely filthy (on the ouside). If you desire a hotel with a great location and don't mind paying for it, this is for you. While the Sheraton will not win and cutsomer service awards it was satisfactory.
March 27, 2014
Rated 2 out of 5 by Riley48 Drip, Drip, Drip
The bathroom that we had was one of the worst that I have ever stayed in. First you had to hold the flush lever until the toilet decided it was going to flush all the way. Second you could not turn the water for the tub off. It was not just a drip here and a drip there but a constant slow run of water. Added to that was the TV service which decided to turn off in the middle of a program more than once. Now for the good side. The staff were as helpful as they could be. On more than one occasion I asked for directions and was given almost step by step directions as to where I was going as well as things to look for while I was walking. That way I saw a few things that I could have missed.
July 30, 2013
Rated 3 out of 5 by Templea Wake up call missed
I always have a great experience, however I requested a wake up call, and did not receive as requested.
April 25, 2014
Rated 3 out of 5 by JacobP Fine hotel, conveniently located
The Sheraton New Orleans is a fine hotel, centrally located in downtown New Orleans. It's a big hotel, and New Orleans almost always has something going on during the weekends--a convention, or a festival, or whatever. That can cause the hotel to get really crowded, and feel overwhelming in the lobby. Other than that, it's a fine base for exploring an incredible city.
April 14, 2014
Rated 2 out of 5 by SaSweetari New Orleans Vacation
I typically stay at Sheratons on business and leisure. I have been to this location before and was surprised at the poor experience I had. There was no one incident but overall, there were just long lines to get check in. My bathroom had terrible water pressure, hair in the bath tub upon arrival. Our door lock consistently had issues with our key even though we weren't putting them near cell phones/credit cards. The door lock would open whenever it felt like it so we had to go to the front desk at least twice a day per our stay. This and the long lines added up a wait time.
February 6, 2014
Rated 5 out of 5 by Nada80 Love it!!! My favorite spot :)
Thus far this is a great hotel...i really enjoyed my stay,from valet to checking in & out.. Everyone was courteous and professional... The facility is very well maintained and when you enter the lobby its very refreshing and smells really good :) My room was perfect,couldn't ask for a better place to stay... I would recommend this hotel to all my family & friends.... Just lovely!!!!! Keep up the good work :)
August 20, 2013
Rated 4 out of 5 by bigzeek Great Service
The Valets were very nice. The Front Desk People were very flexible during check in. The remote went on me during my visit and a remote was brought right up to me.
April 22, 2014
Rated 1 out of 5 by PWF1223344 Overall experience
Changed rooms thrice in two nights. Shower cold water only. Bathroom door ajar, did not close. Had to rekey 3 times in one day. Manager on duty response not acceptable. Offered $ 50 reduction, was not implemented. Absolute worst hotel experience.
April 19, 2014
Rated 4 out of 5 by Richardhk VERY GOOD
For a very large hotel, I was very pleased with the Sheraton New Orleans. The check in staff was excellent and very courteous. The rooms were recently done over and very nice. The location was excellent. Overall, a very pleasant experience. I would stay there again.
April 18, 2014
Rated 1 out of 5 by darra disappointing
No one greeted or offered assistance upon my arrival. The front desk personnel were not friendly. I was asked if I were a Starwood Preferred Guest but when I say 'no' there was no mention as to how I could become one.
I called about a problem with the television so they sent a technician who had no idea what the problem was and never resolved the issue. Later, when I went down to the desk, I was told they would check into it. Nothing was ever done to remedy the problem. As I was going out later that day, they were locking the side entrances. I spoke briefly about the weather. Not once did he say I could not return through the same entrance. Another guest called for someone to unlock the door to let us in because it was raining and we didn't want to walk around to another entrance. They had locked the doors early because of the weather but never let any of us know we could not reenter.
There were other issues with the reservation as well.
Just an overall disappointment of service.
April 16, 2014
Rated 5 out of 5 by Neume Neume
Hotel staff was fabulous! From the time we checked-in, Teresa provided us with several options. Virin and club lounge team, provided great service! Great location! In the past I would stay at other properties on Bourbon St., however, this Sheraton is my new hotel of choice now when staying in New Orleans! Hats off to the GM! He runs a wonderful operation with a wonderful team of co-workers!
August 27, 2013
Rated 2 out of 5 by goose22 Might as well been in a motel
Check in was easy. The elevator system wasn't explained and I had to seek someone to help me. You have to pay for internet service and it was slow and not available when I was attending my conference in the same building! The room had no sound proofing. I listened to the TV next door, the ice machine and other patrons in the hallway, the alarm on the person below me. Oh and there was a prong stuck in an outlet.
April 7, 2014
Rated 4 out of 5 by anitapampers Wet floors and waited 25 minutes for security to let me in my room
I originally checked into a room on the 40th floor and was really excited to have such a great room, near the elevator with a wonderful view. Soon after unpacking, I discovered the bathroom shower faucet would not stop running. Not just a drip-running. Couldn't turn it off. Then, as I was putting clothes away, I noticed the floor was wet. A huge section of the floor in front of the closet was just wet and gross. I moved rooms to the 34th floor.
I locked myself out of my room as I was getting a towel from housekeeping. She was wonderful an called right away for me, however, I waited 23 minutes for someone to come. She was very apologetic but security wasn't.
Nice hotel in a great area, but I'd think twice before coming back
February 13, 2014
Rated 4 out of 5 by Brandy72653 Nice Hotel
The hotel is very nice and comfortable. I would recommend this to anyone staying in New Orleans. Staff was very friendly and accommodating. The fire alarm did go off during our stay (only in our room) but staff promptly took care of the issue.
The worst part of the say was in the late evenings. The amount of homeless people in the street off Canal, was difficult to see.
April 10, 2014
Rated 5 out of 5 by Snooki Impeccable service, fantastic club lounge and friendliest staff ever
This is one of the finest hotels for service, efficiency and responsiveness, compared to all 5-star hotels in which I have stayed and worked. Staff is uber-friendly, courteous and knowledgeable. While the sleeping rooms are not oversized, they are extremely comfortable and provide for a good night's sleep.
April 14, 2014
Rated 4 out of 5 by Blake80 Great New Orleans Hotel
Great hotel outside french quarter.
April 22, 2014
Rated 3 out of 5 by BAED79 Cleaning staff issue
I had one issue with my stay.
I had a 4-tooth bridge break off a tooth while in New Orleans so I wrapped it in a napkin and left it on my dresser. One of the cleaning staff threw it away when they cleaned my room. As I told the manager, they should not be throwing away anything on the dressers or vanity counters until people check out of their room. I now have to go through the expense of replacing it with implants, but they can't use the old bridge to help with making the new teeth.
March 22, 2014
Rated 5 out of 5 by jhathawaytn Hotel and Staff are top tier!
First let me say we had booked two nights at the Sheraton in Metairie, but thought we would ask if we could move to this location on the same day (I didn't expect that would happen with it being Halloween weekend). Well the Sheraton CS is top notch and made this happen for us with no problems! Thank you.
This hotel had excellent service; we were upgraded for free to a suite which was absolutely beautiful, clean, and had a view of Canal St. and the river. The Club Lounge was clean and the food was delicious. The only minimal issue we had, was that some of the channels in on the TV would not tune. (But who cares, we weren't there to watch tv). Thanks for a pleasurable stay. Sheraton continues to impress!!
November 6, 2013
Rated 5 out of 5 by LDenise AVP BRANCH MANAGER
Excellent location, nice features, comfortable, friendly, exciting atmosphere. I plan to stay there everytime I visit New Orleans. My next visit will be the Essence Festival in 2015.
April 16, 2014
Rated 3 out of 5 by Stevied Food & beverage costs
I thought your prices in the bar and restaurant were ridiculously exorbitant. As a result we did not eat at the restaurant . We also did not use the bar facility after a $47.oo charge for 4 drinks on our first day. We were with a Navy ship association, not a corporate expensed trip. The trip was tarnished by your pricing, not to mention the valet parking situation with no in and out parking. and the cost.
The positive was your Green program for maid service, even though we had to request coffee and ran out of Kleenex and almost ran out of toilet paper before cleaning day arrived.
September 17, 2013
Rated 5 out of 5 by LizTexas Work, Birthday and Girls Trip
My company planned a group incentive trip that happened to be on my birthday. We were quicky greeted upon arrival and received 1st class service through our stay. I would definitely recommend staying here for service and location.
April 14, 2014