Rated 4 out of 5 by Dave100 Nice Hotel
I recently stayed at this Hotel with my wife and 6 yr old daughter and overall we had a good stay and enjoyed ourselves.
Positives - great friendly staff that are attentive and friendly in the restaurants and bars, nice pool area and close proximity to beach and nicely renovated rooms.
Negatives – there is a huge problem with people placing towels on seats very early in the morning (between 7 – 8am) and these people don’t return to use them in some cases till around midday, which means there were no available pool seats or even towels for others. This needs much better policing by staff as it is a huge frustration to other guests who do the right thing, also some guest openly smoked in the grounds and left their cigarette butts on the ground even thought this resort is promoted as smoke free and if you’re a SPG member you will only receive your benefits such as discounts at the restaurant after a great deal of explanation to staff on an ongoing basis.
January 24, 2013
Rated 5 out of 5 by carm13 billing and sound
hotet was best Sheraton hotel we have stayed in, slight issue with sound outside your room you could hear people running up and down corridor.
Also was disappointed that the hotel bill your credit card with daily room rate and incidentials,.which they still bill you at end, not sure how that works. Will check my credit card later.
January 28, 2013
Rated 3 out of 5 by Steve12345678 This hotel has been renovated
This is an old hotel but renovated, you can see more work needs to be done, some rooms are dark, moldy and damp while others are light, breezy and fresh.
Hotel food, staff and location on the beach are great. All in all, you can be secure to stay here and have a nice time. I suggest you go a bit higher standard on the rooms.
December 30, 2012
Rated 1 out of 5 by DisappointedExecFamily EXTREMELY Disappointing
This is a 3-star property tops. It is definitely NOT a full service "Resort". Nothing for my 15yr old daughter to do. No on property convenience store. Cold, dark room w/broken lighting. Dirty pool with dated, damaged tile. Fitness Center from the 1990's. Would never stay there again. Should not even be in this group.
November 14, 2013
Rated 4 out of 5 by SteviiG By The Seaside..
It's well worth the money to upgrade to an ocean view room so you can gaze upon the conditions in the hazy early sunrise before taking the very short stroll to the beach. Nothing like a morning swim in the 24 degree ocean before sitting at the sumptuous breakfast buffet to decide what themepark to take the kids to today..!
November 26, 2012
Rated 4 out of 5 by Mons Luxury on the Gold Coast
- fantastic rooms. spacious, modern, comfy bed & spa bath
- dining was amazing. best breakfast & restauarnt for dinner & room service exceeded expectations. delicious!
- spa experience was good but rushed. they could improve on that.
- huge pool with bar located inside, great pool chairs and hotel located right on beach.
March 11, 2013
Rated 5 out of 5 by Lional A relaxing place to wind down
When life gets to much The Sheraton managers to offer every thing a person needs to recharge the batteries. From swimming in the beautiful pool, cocktails at the pool bar, Delicious food for all meals, and a great restful bed . Every thing is under the one roof so there is no need to go any where once you have booked in.
December 10, 2012
Rated 5 out of 5 by Carly44 Amazing peace of heaven
I would like to thank all the staff at The Sheraton Mirage on the Gold Coast. My 2 days stay and staff Christmas party was great. Your staff were so accommodating and nothing was too great an effort, the facilities were mind blowing and the food was delicious and beyond. Thank you. Cant wait to come back :)
December 9, 2013
Rated 5 out of 5 by term A welcoming and spectacular first impression
An efficient welcome! Our rooms read y A special feeling of space and calm in the beautiful reception area. Great for the kids Great for the adults The food service in the restaurant pool bar and especially in room dining was excellent Concierge service was 1st class!!!Thank You for a very special holiday experience
October 2, 2013
Rated 5 out of 5 by Pete77 Easy going
Nothing is a problem when you stay at this hotel. I have stayed there about 10 times now and have never had any dramas or complaints. The refurbishments look great. It was fully booked out on some of the nights that we were there, however you would never have known. The hotel, including the pool was never crowded.
November 6, 2012
Rated 4 out of 5 by GaryandCaron Nice resort and welcoming stay
Had a lovel stay at this resort for nine nights.
Enjoyed every aspect of it.
Polite welcoming staff and lovely resort fell to it right on the beach.
Would benefit from bars trying open later, especially Oyster bar that was shut every time we tried to visit.
Some entertainment would be good, singer or pianist etc.
November 11, 2012
Rated 3 out of 5 by beck84 Fabulous
Loved my stay at the sheraton lovely service room was clean and comfortable buffet brekkie was amazing Only thing is I haven t had my car parked valet before and they offer to park your car but don't tell you about the cost to do so that and the renovations would be my only criticisim overall was a lovely stay
July 5, 2013
Rated 5 out of 5 by Annie123 Exceptional Hotel
The new renovated rooms were a lovely surprise. The bed was exceptionally comfortable. The reception staff were very polite. The receptionist offered to book a restaurant for the evening which was lovely. The buffet breakfast was amazing (except for the leather like bacon). We would certainly stay there again
October 17, 2012
Rated 5 out of 5 by RobynE Always a relaxing stay
Always happy to return to the Sheraton Mirage. Great location, large comfortable rooms, huge pool, relaxed atmosphere and friendly staff.
Re the Swan - it was just wonderful to sit up in our room and be able to watch the bird pottering around peacefully.
(What does the Swan eat?)
Loved the Swan's ramp.
February 18, 2013
Rated 5 out of 5 by MarWal Last Minute Weekend Away
We are glad we chose Mirage after not staying there for some time. We would like to congratulate Sheraton on the choice of the new beds. It was one of the most comfortable hotel beds we have ever slept in and the breakfast buffet would be up there as well. Staff were all happy and courteous. Thank you.
June 20, 2012
Rated 5 out of 5 by HJL1 Outstanding hotel surfers paradise world class+
We were booked in by David trainee badge he was outstanding we have been going to this hotel since it opened many years ago it has recently had a renovation and being world travelers we both commented what an outstanding hotel this is an outstanding location and beautiful grounds highly recommended
October 13, 2013
Rated 4 out of 5 by PMPG Great Revamp
Great staff,food,grounds,room,however quite disorganised at breakfast buffet and standards have dropped by allowing young men into breakfast wearing wet towels around their waist from the pool. Singlets and thongs are bad enough however this is unacceptable in a Sheraton hotel.
December 30, 2013
Rated 5 out of 5 by Raels27 Enjoyed our 2nd stay as Expected
We all had a lovely time and as our son had loved our previous stay we thought we would surprise him and spend his birthday at the Sheraton Mirage. The staff bought out a birthday plate with his breakfast which was a lovely touch. We will be back in October for a couple of night and we can't wait.
January 24, 2013
Rated 3 out of 5 by benm26 A nice hotel in a good location
The hotel is clean and tidy with good appointments and the pool is a great temperature. Staff are friendly but totally unable to exercise any degree of flexibility for request such as late checkout. Overall it is a nice hotel in a good location but need to focus more on customer service.
November 19, 2013
Rated 5 out of 5 by Kimmo Greta Hotel with a personal friendly atmosphere
Enjoyed my stay immensely. Rooms quiet and roomy. Facilites were excellent although I felt that the service around the pool area could have been improved. Very slow to serve those sitting around the pool compared to those at the swim up area. Just a small complaint because otherwise fantastic.
December 9, 2012
Rated 1 out of 5 by andyhung worst Sheraton I've been to
the lobby and public environment is good, but the rooms are not in the standard. I am not feel being treated as platinum member in terms of the service and room upgrade. There is a very poor in-room dining menu (only two pages pager), there is no shuttle bus to the suffers' paradise (you have to take a taxi), the service call was never able to reach anyone, no club lounge And there are two ridiculous things just happening... 1) I mentioned i need to pick the breakfast as my platinum member benefit, but when i go to have my breakfast, the staff just told me i am not in the list to have the free breakfast, and it's so embarrassing at that moment for me. 2) when i checked out, I took the offer to use 6,000 SPG points to rent a limousine to the airport, and there is no communication between the concierge & the driver, therefore, the driver charged me $82, and the driver's attitude is like...i am lying to him about the points redemption It's my first time to shorten my stay when I just arrived the hotel.
November 14, 2013
Rated 5 out of 5 by DON43 An exemplary model for guest service
Our 6 night stay began on a down note due to a malfunctioning TV and slight problems with wait time and seating for breakfast on the first morning. However, this was quickly rectified through the concern and effort of the Duty Manager, Andrew. An upgrade was given to a beautiful oceanfront suite and for the next five days we received outstanding service and attention from all levels of staff up to, and including, the General Manager. Nothing was ever too much trouble and the staff really cared. This is an amazing property with a beautiful beachfront location. The breakfast buffet is outstanding with a wide selection of choices. The room service was efficient and great food. Housekeeping was always on top of their job, including a very extensive turn-down service. At the end of our stay we were very relaxed (the point of this stay before a week of business) and really did not want to leave. It was really sad to say goodbye to our friends at the Sheraton Mirage. We hope to be back for 2 weeks next year.
November 21, 2013
Rated 3 out of 5 by hamma a few improvements required
Great location and hotel but no information on resort facilities in the room. Couldn't get the heater to work, beach was closed because it was too dangerous to swim and had to ask to get the room cleaned. But geat facilities, best breakfast on the coast and beautiful rooms. Pool a highlight.
July 9, 2012
Rated 5 out of 5 by molly A lovely stay as usual
As a platinum member it is wonderful to get a nice upgrade. The staff are always very helpful and the seafood buffet is always good. we also had a lovely lunch and dinner in the oyster bar (although I do miss Patrick). Will be back in november and looking forward to another great stay.
September 18, 2013
Rated 4 out of 5 by Pete65 Get the ground floor room
If you want to step right on the grass from your room, get the ground floor (on the out/parkside). It is like having your own large yard to step onto. The only thing that left me wondering was almost complete absense of trash cans in the corridors, tried to search a couple of times.
January 10, 2013
Rated 5 out of 5 by Lee03 It's like going overseas but not leaving the country
My partner and I had a wonderful time, the resort is excellent value and beautifully maintained. The staff were welcoming and our accommodation was outstanding. I will definitely return. The Sheraton Mirage is as beautiful as the online pictures describe. Thanks for a great stay!
August 5, 2013
Rated 5 out of 5 by Super4388 Great hotel- beautiful location.
Very spacious rooms. Our whole family enjoyed a few nights recently. The hotel also caters well to children our children enjoyed the attentive service by the pool as much as my husband & I!! Shops across the road we didn't need to use our car for days! Will definitely stay again.
June 4, 2013
Rated 5 out of 5 by martin oustanding
My wife and I had our wedding reception at the Sheraton in 2010. We stay each year on the anniversary. It is our favourite hotel in the world and never disappoints- beautiful foyer/view; superb rooms; staff are attentive with excekkebt customer service. Well done and thank you!
February 8, 2013
Rated 5 out of 5 by Liz14 Staff very helpful
We found the staff helpful and friendly, the room was very clean and when our spa didn't work they sent maintenance promptly to fix it. The rate was good and breakfast was very enjoyable. We would stay again as we are locals and can take advantage of any specials available.
August 6, 2012
Rated 5 out of 5 by Lam1 Awesome Beach!
The Gold Coast is rather crowded with high rises and in summer full of partying students. The Sheraton is on the other end of the beach, very low key with a gorgeous stretch of beach that you have virtually to yourself. Perfect if you love quiet, beautiful beach experience.
December 12, 2012