Rated 4,4 out of 5 by 311
Rated 5 out of 5 by JenniB123 Great Hotel
Had a wonderful family stay - mid week break over the school holidays, the kids had a great time and we found the $30 wrist bands fantastic
12 de Abril de 2014
Rated 5 out of 5 by Evo187 Excellent experience
Everything about our stay at this hotel was great. Restored our faith in the Sheraton brand after a very disappointing stay in Waikiki. Location, atmosphere, attitude of staff and standard of room were all excellent. Within easy walking distance of a variety restaurants and shops. Really enjoyed the pool area and accessibility of the beach.
22 de Março de 2014
Rated 5 out of 5 by kylekyle Another great stay
This must have been my sixth or so stay since the refurbishments. The staff were still very friendly and helpful. Very prompt service received at Terraces. and thank you to housekeeping for replacing towels and wiping the wet bathroom floor during turn down service.
Just a few minor points:
1. Noticed that there were no mouth wash in the bathroom amenities this time, yet I spotted them in the housekeeping cart.
2. The tube of body lotion in the bathroom amenities was past its expiry date.
3. This was my second time staying as SPG Gold, but I've never been offered an enhanced room at check-in as part of the Gold benefits.
6 de Março de 2014
Rated 5 out of 5 by bri48 Best hotel on the Gold Coast
This is the best hotel on the Gold Coast the staff are very friendly and helpful,the hotel is very clean. As a SPG gold member we are treated very well
6 de Fevereiro de 2014
Rated 5 out of 5 by Jepnann1 Great resort.....wonderful staff
We had a lovely time .... many thanks for a great experience. The location of the resort was terrific as it was close to everything . the room we stayed in was spotless on arrival and was religiously serviced daily . the grounds impeccably maintained but what we found most pleasing is the teams professionalism and enthusiasm. nothing is of trouble and they always have a smile on their faces . The restaurant team is 1st class and pool bar team is also equally impressive. The quality of the meals are also worth mentioning. We normally go overseas to be pampered , good to know we don't have to travel that far get the same wonderful experience ........
Thank you all so much.
25 de Janeiro de 2014
Rated 5 out of 5 by KA2100 Great hotel, excellent location and service
I have been coming to this hotel for many years and it has never disappointed. The staff should be commended for their helpfulness especially during busy periods. The recent refurbishment has managed to refresh the hotel while still respecting what has made it special in the past. Being right on the beach at the Gold Coast with shopping, dining close its location is perfect. Being a Lifetime Platinum member I have stayed at many hotels around the world. This is one of my favorites.
Special mention also to Ronda from Guest Services, her attention to detail and helpfulness during our recent stay was first class.
6 de Janeiro de 2014
Rated 5 out of 5 by KRhed82 A Great Stay
This hotel is one of the few locations in the area that offers beach access. The pool area is also very nice with bar service. Though I was here on a leisure trip, they have great accommodations for me to keep in touch with my office (Wi-Fi at the pool). The staff was extremely helpful with planning activities throughout our stay. Very close to shops and restaurants as well as a short bike ride to Surfer's Paradise.
30 de Dezembro de 2013
Rated 5 out of 5 by luggetts proffessional luxury
proffessional staff,services provided with high standards,relaxing enviroment
30 de Dezembro de 2013