Rated 3 out of 5 by Missa Hotel Experience
When I decided to stay at the Sheraton Waikiki I had high hopes and expectations when it came to staying at the hotel. However, I was sadly wrong and disappointed. Upon coming to the hotel i felt the lady who checked me in was friendly. Then the next day came where my room key did not work. My boyfriend tried and i tried getting into our room but could not. We happened to see a house keeper on the floor and asked her for help and she tried and said you need to go downstairs and get another key and just simply walked away. I felt that was unfriendly. I wish she would have called the front desk to send someone up instead of just telling us to go downstairs and do it ourselves. I don't see the customer service in that. I was already kind of annoyed while going all the way back to the lobby. When i got to the front desk and told the lady what was wrong she acted like I was wrong or something. Not even a sorry about making you come all the way downstairs or anything. I was very shocked! I expected this hotel out of all hotels to have the most ALOHA spirit but I was wrong. But don't get me wrong the bellman seem to be more friendlier than anyone else in the whole entire building. Another rude situation I experienced while staying at the Sheraton was at the RUM FIRE bar. I went to get a drink and the boss on duty was friendly. However, the bartender lady was not as nice. When she was done making my drink she didn't say oh here you go or anything just left it on the counter for me to take. I was again disappointed. So you ask me if I would stay here again? Maybe, for the pool and friendly bellmen but I would think twice about it.
April 16, 2013
Rated 5 out of 5 by Sam0294 Great view Great stay
My hotel experience was great t the Sheraton Waikiki. The view had a paradise feel and the room was clean and spacious. My only problem was there was no microwave in my room and when I called the front desk they said there was no way to warm up my leftovers. I mean you spend $200 on dinner and u can't even warm up your leftovers. That upset me. But everything else was wonderful. I will definitely recommend this hotel.
December 20, 2013
Rated 1 out of 5 by joker Poorly operated vacations
We arrived at the hotel late in the day due to weather conditions in Chicago.. Called the hotel and explained that we were enroute to the hotel and didn't want hem to cancell the reservation. Arrived at the hotel and was notified that the rooms we were scheduled for had been given out and that they could give us different rooms. (Which was fine) Then things went down hill. The room we received was a room that was convered from a suite to a standard room, (BIG ROOM) only problem was there was nothing in the room except 2 bed and a TV. Then they tell us that we owe the 30 a night surcharge which on the reservation was never mentioned. VERY POOR OPERATION
March 12, 2013
Rated 1 out of 5 by Nasukpauraq Late check-in
I'm a frequent traveler into Honolulu flying in from Anchorage. There is only 1 flight that departs my city which means my arrival into Honolulu is very late. I checked in at 11PM. Your front desk staff never allows a later checkout time beyond 11:00AM. I requested it and only told no. For the amount paid per night, this traveler would have loved to enjoy the day-time activities without having been required to vacate room.
January 29, 2014
Rated 3 out of 5 by cm01 spent all the renovation money downstairs
After what was a pleasant experience upon arriving downstairs in the main lobby. I arrived to my very expensive 1 king bed room for my 9 consecutive evening stay and was throughly disappointed. The entrance tile floor for Rm 2946 was so out of level I almost tripped as I walked in. It carried through into the bath area at such a ridiculous angle it was almost unbelieveable. The doors had to be undercut so much that the noise and light pollution from the corridor was very distracting, especially in the evening. I Had to resort to stuffing a towel at the bottom of the entrance door each night. The actual finish on the room tub was very dated. Perhaps the term "refinishing/Respraying" a tub was not in the budget. Who ever had the idea of keeping the room sleek must have forgotten that travelers do like to have a fully backed chair to sit on once in a while. A nuvo backless floor stool is not very comfortable to the 35 year old and over set. Many thanks to the housekeeping maid who went and obtained a banquet seat chair for the rest of my stay- not very comfortable, but practical. My Ocean view was with the sliding doors that, because of the new lockset installed- did not allow the full seal to take place with it completly closed- so i was treated to the howling winds session on breezy nights. And come on folks- you cannot tell me you could not find it in the budget to put even one small piece of furniture in the room to place a bag on and clothes in side -- not just leaving it to lay everything out in some closet shelving space. I guess I am not hip enough to understand the thought behind having the bathroom mirrors on movable panels that open up into the sleeping area.
if it was for ventalation- a ceiling fan with in the light would have been less expensive and more effective. Your Staff is great- very
friendly, helpful- but they really couldn't help me with these items about. Do not think I will book into this Hotel again.
January 11, 2013
Rated 2 out of 5 by RufusInHI Hit or Miss; More Miss than Hit.
OVERALL IMPRESSION: Nothing terribly wrong with this place except for the inconsistent Front Desk and the poor Club Lounge unhospitible service. Having stayed at this properties several times the SPG check in line is hot or cold when it comes to delivering genuine Hawaiian hospitality.
SPG RECOGNITION: Is more miss then hit. The typical excuse is the hotel is sold out of premium rooms and suites, yet a call to SPG reservation or check online shows that the hotels has high category rooms and suites are still available. After complaining to Management; it is amazing for the Hotel to eventually find a suite that was just returned to inventory by the maintenance department. How many of us Seasoned Platinum SPG Members have heard this same excuse time and time again.
THE ROOM: Non-suite rooms are small; typical for Waikiki. If you are very fortunate to get a suite upgrades, the suites are very spacious. Rooms are clean and recently renovated and nicely furnished with Hawaiian theme.
LOCATION: You can't beat it! It is definitely central Waikiki off the main street (Kalakaua Ave); so traffic noise is not an issue.
EXCEEDED EXPECTATIONS: Hotel has two swimming pools. The adult only infinity pool (Ewa side) is a nice respite from the loud and crowded main resort pool on the Diamond Head side of the hotel.
DID NOT MEET EXPECTATIONS: Club Lounge while has a spectacular view of Waikiki Beach and Diamond head, the staff is unfriendly and the evening food selection is very stodgy. Lounge Agents are more concerned about whether you are eligible to enter the lounge/ NOTE: access to the lounge requires your room preprogrammed electronic key to unlock the club lounge door which has to be programmed by the Front Desk. Yet you still have to provide your name and room number to the club agent which is validated prior to club entry. I invited two business colleagues to the lounge and was embarrassed and chastised by the Club lounge agent and reprimanded me in front of my guests that the Club lounge was only for Hotel guests. The Club lounge access restricted to only Hotel Guests not allowing the Hotel Guests to bring their guest/friends/family/business colleagues makes no sense especially when alcoholic beverages are not free and provided at an absorbent cost. The is no Aloha in the pretentious Club Lounge. Complaints to Hotel Management went unheeded and meet with curt excuses to defend the club policies.
May 18, 2013
Rated 1 out of 5 by Ferry25 Horrible Time here
From the moment I booked it, I sensed it was off. I tried to use suite rewards for my five nights. Denied at last minute. Stuck in a room with problems & a noisey room above me. Told things were corrected, Second night same thing. Minimal offer of compensation. Third night moved & left after the fourth night. Wasted my already paid fifth night, since I was so unhappy. And I'm a Platinum guest too! Hotel management is a joke! SPG did little to help me.
January 26, 2014
Rated 1 out of 5 by larry0358 HORRIBLE EXPERIENCE!
Horrible experience, would not recommend to anyone. There was NO ONE there at the front of the hotel when we unloaded our car for check in, it took 30 minutes in line to check in in the early afternoon, they gave us TWO DOUBLE beds when our reservation was for one KING and did not TELL US until after we took all our OWN luggage (6 items) upstairs to our room. Then, we had to take our OWN LUGGAGE back downstairs and wait in the check-in line, which took another 30 minutes, and get in line again to get the room we wanted. The manager did not seem to believe anything I told him that just happened to us, so I had to SHOW him my one KING bed reservation on my phone. The service provided overall was really bad. I would not come here ever EVER EVER again.
May 16, 2013
Rated 1 out of 5 by Andy This hotel is a disgrace
For $400 for one night this hotel is a total rip off. Check in was easy that's about the only good thing about it. The entrance to the hotel lobby is like walking in a mall. The room was cheaply furnished, actually the furnishings were crap. The carpets in the hallways from the lift to the rooms were old and dingy. The over all appearance depressing.
The next morning I had a 10am flight. I was expecting to go down to the restaurant and have breakfast. It didn't open until 6,30am but when I got down there a que was already formed and would have had to wait an hour to be seated. Had to get breakfast from the local takeaway in the lobby. Do yourself a favour stay away from this hotel. Im also an SPG member.
January 28, 2013
Rated 4 out of 5 by lec561 Hotel right by the beach
First impression wasn't the best as our bathroom really reeked. They changed the shower curtain and cleaned the bathroom and the smell was GONE. woot! But front entrance had a stained tile which was not appealing to the eye. Even my kids complained.
Did not like the staff manning the front of Rum Fires. All I wanted were two NON-alcoholic drinks. But I was with my 3 y.o. and they refused to help me get the drink. Told me to leave my daughter in the room. Yet, it's the law states that we cannot leave a child unattended. So... I was left with NO DRINK!
December 29, 2013
Rated 5 out of 5 by travelnut An excellant place to stay
Will always stay at Sheraton Waikiki in Honolulu, million dollar views from balcony, lovely rooms, staff excellent and facilities top notch. Infinity pool is a bit crowded but other pool is available and the beach is a step away. Food in room service not always of good standard and restaurants have limited menus but plenty of places nearby to eat so this didn't affect us at all. Reception staff made you feel welcome and very happy to be there. Would recommend this resort to anybody, its just a great place.
June 6, 2013
Rated 2 out of 5 by Wkm1914 SPG status meant nothing
The lack of a room on the SPG preferred guest floor proved to be problematic. Additionally, the staff does the bare minimum and they continually remind you that the hotel is always full. It seemed like they wanted me to know that they did not need my business. Additionally, the guest room with partial ocean view was merely a view of the pool. Lastly, I spoke with Doug (manager) and he ensured me that if the hotel was not always full he would ensure that SPG elite status was recognized. Lastly, the guest room was quite noisy as the patio door did not completely close and the wind kept me up throughout the night. The lack of service detracted from my overall experience.
February 18, 2013
Rated 5 out of 5 by Karate Thanksgiving holiday.
Well, again we find that the Sheraton brand reigns supreme along the Waikiki strip. This was our 3rd stay at Sheraton in as many years, and the Sheraton Waikiki is most definitely the place to stay, especially if you have kids. We had previously stayed at the Moana Surfrider, but not the Royal Hawaiian (it was closed for renovations), however the Royal's Azure is still a class above most of the nearby restaurants. This is our 2nd consecutive year at Sheraton Waikiki, and we found it as good as ever. Also, the ability to charge, to your room, for all of the Sheraton group is a distinct bonus - and they are all within easy walking distance. We will certainly be back again.
December 5, 2012
Rated 4 out of 5 by DocMOM4 the best of Waikiki
I have spent many nights on Waikiki as I have family and friends in Honolulu. This was our best time by far because with an ocean view room we were away from the sounds of the city. The infinity pool and hot-tubs were very enjoyable. The only down side was that the hotel is HUGE and the rooms small.
January 27, 2014
Rated 3 out of 5 by dayoff too big not enough staff
left key in the room, called FD, security came up after 15-20 mints but w/o a key? hello??? we waited again for the security to return, but after long wait went down to front and FD AM came up to room our room together. Poor response time and thoughtless response by security staff.
room is smaller than expected but great view. good option and service in the club lounge. liked the gift option when you check in.
January 20, 2014
Rated 1 out of 5 by DissedSailor Hotel 101 Needed
The Marine Corps Ball was held at this hotel and I spent one night. After the Ball was over my electronic key didn't work in my room door. In full dress uniform, I went downstairs and stood in the short Preferred line to get the next available agent. When the agent found out I was not a Preferred Member, he directed me to the lengthy check in line. I was so stunned I was speechless.
The next morning, one of the cleaning crew knocked on my door early in the morning to ask if I was checking out that day. Again, stunned. Get your act together Sheraton.
November 6, 2012
Rated 5 out of 5 by RedRocket beds need soft pillowtop
We notice that a lot of other hotels we stay at make it more comfortable for beds-my wife and I both got sore backs-too firm-and we don't have back issues nor overweight-minor thing-just a reco for future. Also 1 sand castle would be sufficient-we prefer the traditional xmas trees-and I know in SF the Chinese and Japanese are some of the biggest Xmas decorators. We always enjoyed the entertainment in the lobby and at pool-traditional Hawaiian. We really enjoyed our stay-thanks!-just positive recommendations
January 6, 2014
Rated 3 out of 5 by DB42 No Aloha,Less than perfect
Our room resevation for a king bed was given away and we were offered a room ($250.00 value) when we paid $375.00
After 1hr with the SPG desk clerk we were given a rm with a KB on the 10th flr with passes to the club flr.Orig. reser. was for the club flr. The breakfast on the club flr was terrible-the hotel could do a lot better here. I have seen what is offered in the buffet when we stayed here in May
They won't give SPG points when booked thru a 3rd party-ie Westjet vacations
November 19, 2011
Rated 3 out of 5 by kitten2 the pools are wonderful
while i know iti is difficult to accommodate customers who arrive before the 3pm checkin, our flight arrived in honolulu at 12:30. We were at the hotel by 1:15 and since a room was not ready, we had to take our items to the public bathroom to change, lug our bags back to the bell desk and i had to lie at the pool with my purse since i was not comfortable leaving it with our luggage with bell captain. when we came back at 3:00 for our room, we had to wait a good 15 minutes to be tended to even though it was not terribly busy. more staffing at the bell desk at 3:00 when rooms are available would be good. this experience was quite frustrating. otherwise, it was a wonderful stay.
February 12, 2013
Rated 4 out of 5 by GA64 Aloha.....the spirit of Hawaii
Great hotel in central location. Recent renovations make this great!
Staffs attention to detail ensures a great stay......Mahalo!
January 30, 2014
Rated 5 out of 5 by SPGfan54 Beautiful resort
Had a wonderful week stay at the Sheraton Waikiki. Room was spacious with an incredible view. Staff was amazing. Enjoyed the Club lounge daily.
January 29, 2014
Rated 4 out of 5 by Carrera2 Bring confirmation number
We frequently stay at this hotel as SPG Gold members. This time around we tried to check in around 9 pm desk agent was not able to find our reservation, turn out after contacting SPG our reservation had been canceled by SPG no explanation as to why . After one and a half hour of discussion we were given a room , not once did a manager come out to adderesse our dilema. As Gold members we felt we weren't given the attention that should have been given to a gold member. Yes we were given a room but nothing special for the inconviniance that we endured. I will say we love the hotel that's why we frequently stay there , but this time I question is this the way I want to be treated.
September 27, 2012
Rated 2 out of 5 by Kirby Only wish we got the room we booked
We enjoyed this hotel: the best pool for the kids, good location, beds were pretty comfy. However I did not get the room i booked. I reserved a double room months prior to our trip and when we got there I was told that they only had a king available. ok, but I have four people. I was told we could get a rollaway for free. Um, ok, but will that hold two people? The response was, "your kids are small". We switched rooms after three restless nights but I felt like our original room was given to one of the "Preferred Guests". What's the point of making a reservation if they "cannot guarantee beds, only a room"?
August 17, 2012
Rated 4 out of 5 by PymbleVacationer Waikiki Experience
This hotel has a great location and a range of attractions. Staff were helpful, business centre facilities were useful and parking was easy. Laundry facilities are a bonus. Separate area for shuttle and tour pick-ups is very convenient.
January 26, 2014
Rated 4 out of 5 by Bill0508 Great experience
My wife and I just got home from vacation in Waikiki. We spent 5 days at the Sheraton and it was a good experience as usual.
January 28, 2014
Rated 4 out of 5 by Cruising2012 Perfect location
The Sheraton Waikiki is in a perfect location, right in the middle of all of the action of Kalakaua Avenue. Rooms are very small and have this peculiar "feature" of having shutters on a bathroom wall. RimFire is great, but the Edge bar feels very cramped.
January 25, 2014
Rated 1 out of 5 by jimmy0118 Moldy smell in bathroom and shower drain was backed up in a $300 a night hotel
We stayed at this Sheraton for 3 nights while we were in Waikiki. The lobby and surrounding areas were very modern and gave a nice vibe of the hotel. But when we went to our room, it was a huge letdown. First of all, there was this moldy smell from the bathroom shower area. It's very distinctive and even my 4 year old boy told me it's smelly. Then the shower drain was totally backed up while we were showering. The carpet was unclean and the room just felt OLD. I guess we had too high an expectation after seeing the lobby area so we were very very very disappointed. I guess the hotel pool and kids area was more acceptable. Will not be staying at this hotel again if we do visit Oahu.
November 22, 2012
Rated 4 out of 5 by JeanetteL58 MY FAVOURITE DESTINATION
I have been visiting Waikiki and staying at the Sheraton Hotel at least 18 times by now over the past 20years. Sometimes twice in one year. Can't get enough of the wonderful hospitatility and happy nature of the Hawaiin people. I recommend this hotel to all my friends whenever they ask about coming to Hawaii! I am sure I have enticed a large number of Australians to come and visit your beautiful island. Much luv Jenn
January 14, 2014
Rated 4 out of 5 by RMB1987 Thankful Yet Opportunities for Improvement
I really appreciated the use of the courtesy room to take a shower as I had a late flight and spent the day hiking Diamond Head (the person sitting next to me on the plane, also thanks you). That was huge! I thought the decor of my room was fair and it needed a facelift compared to other hotels. The room views were phenomenal, though. The elevator system needs a major upgrade, because of its configuration you should consider a destination dispatch system. I got whiplash trying to identify which elevator was responding to my call and at times I needed to have Olympic speed to actually make the car, before the doors closed. Overall, my stay was nice but improvement opportunities exist.
January 22, 2013
Rated 4 out of 5 by Wook Sheraton Waikiki has great view and service.
Actually, I surprised that there was not a toothbrush and razor in my room. and I waited to clean my room until 3AM. so I decided to go tour of Hawaii and arrived back in 11AM. But my second day, I surprised seascape from pool is very great and kind service of lobby's manager. And I had a good time in VIP louge in 31 floor of Sheraton in the evening. I was so happy that my wife satisfied your hotel. because I decided to staty Sheraton altough my wife worried about expensive price. I knew the reason many people recommend to stay Sheraton to me.
I apprecied that you help us have good memories in Hawaii.
September 24, 2012