Rated 2 out of 5 by Disappointed Not what it used to be!
Sheration Waikiki used to be spectacular - now, even with renovation, it is tired and over-priced. We were so disappointed with the hotel. We have been staying here since 1985, but we re not sure if we will be back.
May 28, 2013
Rated 5 out of 5 by Larry64 5 star Hotel
Our stay was Dec 1-8th 2011, and we did stay again in the Kai suite. The Hotel went through the upgrades our last visit in 2008. the completed upgrades were a pleasant site everything you need is in the Hotel area.
December 28, 2011
Rated 5 out of 5 by Angie84 Absolutely loved our stay!
Staying at the Sheraton Waikiki was a mini stay-cation for us; a little treat to my daughters before back-to-school Monday. This property was so nice and intriguiging. It was a great experience for myself and the kids. While different from Sheraton at Keauhou Bay, we like experiencing variety versus the same thing all the time. Keauhou Bay was very quiet Waikiki was very busy, lots of people moving around, shopping enjoying the property. We loved both experiences. Waikiki is within walking distance of everything. Location was GREAT! We ate at all 3 restaurants at the hotel. The breakfast buffet at the Kai Market was awesome and so was the price! It's such a great incentive for kids under 12 to eat free. We enjoyed the Pineapple soft serve at the coffee shop. My kids loved the pool and the beach. We had a deluxe oceanview room where I got the most amazing pictures! I have NO complaints whatsoever. My daughters are 7 & 4. They have gotten to know and LOVE the Sheraton and I'll be sure to stay with Sheraton where ever we go. Thanks for giving us such great memories :) Mahalo!
August 3, 2012
Rated 3 out of 5 by Roadwarrior99 hotel is tired
while you can't beat the location, the hotel is tired. Staff is overwhelmed and grumpy, fixtures in rooms don't work and nice things that the hotel tries to do for guests (free drink coupons) are back firing.
April 18, 2013
Rated 5 out of 5 by Manju Features
The hotel has great features and facilities. As a family it provided everything that was needed to entertain both our teenagers and us adults. From the pool areas to the bar(s) and the casual dining.
January 8, 2012
Rated 5 out of 5 by RunnerGirl01 Get Away
Super friendly staff, even the cleaning crew. Stunning view of ocean and pool, close to shopping, mall, site seeing,
December 11, 2013
Rated 5 out of 5 by TedB71 Awesome vacation stay...
From the minute we arrived to our departure, we were treated with utmost hospitality. My wife requires a wheelchair and had absolutely no problems with the room, restaurants and amenities.
July 27, 2012
Rated 2 out of 5 by salo disappointed
This was a special birthday trip which turned into a headache. Upon arrival room was not ready, when we got the room the bath tub was disgustingly dirty, we were told it was the stain so they changed our room to another room told it was the same "category" but the room was clearly MUCH SMALLER, so we changed rooms yet again, then the tub was clogged so we had to call and get it fixed, then the safe was pre-locked so we had to call to get that fixed, then the room was missing a lamp necessary for lighting the room, so they had to bring that. WORST OF ALL the room door did not lock once it was closed from the outside, the door would open from the outside WITHOUT a key! we went to lunch thinking our room door was locked, someone was called up to "fix it' and when he left it was still broken and could be opened with out a key, felt unsafe manager came gave us $200 to "make up" for it and we were late for reservations so we left but took her word that she would remain in front of the door until it was fixed. Upon check out and return I was told by my travel agent that they had been instructed to bring us an amenity package upon arrival and on my actual birthday! THEY DID NO SUCH THING! I did not receive anything from them on either day! it was too late since we had returned but my agent and I are both very upset! All of this was done in writing so my agent had to write a strongly worded letter to the sales team! they didn't make my bday special at all even though they said they would and they were instructed to do so. The front desk staff is RUDE! they roll their eyes and talk to you like the guest is there to serve them! only good staff were Collette at the front desk , Ingrid and Guy at the concierge/ reservation desk! everyone else is so rude and has no customer services. Travel agent requested we receive some spg points for inconvenience and they agreed but we well see if that happens because I brought it up to a manager before we left and they had done no such thing!
overall with that hot of a mess and that staff I wouldn't recommend it to anyone!
the location of the hotel is semi private which is good! its close to the street and walk able to many food and shopping locations. The hotel is super crowded.
February 19, 2014
Rated 5 out of 5 by citrus1 just great hotel in waikiki.
nearby Royal hawaiian / DFS
what else more needed ?
and have awesome pool (edge) .
if soaked , time is stopped.
and so much kind staff. always with smile.
September 8, 2013
Rated 3 out of 5 by Likestotravel Mixed, but mostly positive feelings
The hotel is very good - location, comfort, cleanliness. However, the staff would forget to bring new cups and tea bags even after repeated reminders.
July 27, 2013
Rated 3 out of 5 by RB231044 Sheraton Waikiki
We were disappointed that when we arrived -it was late at night- the King size room on the Club floor we had been relegated to a twin bed room. The clerk was not helpful- no room at the inn etc, you can try tomorrow but dont waste your time etc was the response we received.
Obviously tired after a long flight even so we were not happy and spoke to another reservations clerk who went away and found us a King room albeit not on the Club floor, but she did try to help us.
I also object to the practice of a rsort fee especially when at times part of the resort is booked out for private functions. At least this stay was not as bad as last year when we had restrictred resort facilities for a whole week. This stay it was only on one day. I As well allowing guests from the Pink Place and wherever else to sue thefacilities really does stretch the facilities and it is far too crowded. chairs are hard to fine unles you want to hire one , on top of a rsort fee- what a rort!
It is probably time we moved on from the Sheraton Waiukiki. It does have the best location and if you are able to use the resort facilities it is a great destination but...
October 16, 2012
Rated 5 out of 5 by Vernon67 Great place to lay your head.
Hotel is worth every penny I paid,if I were to return to Oahu this is my first choice.
November 14, 2013
Rated 3 out of 5 by RaeRae Hawaii 2012
it is a great location and great set up but very busy and not very personable I dont think I would stay there again - very small room
September 13, 2012
Rated 5 out of 5 by vickimi This hotel has a great pool and a great staff!
We had a great time, and we loved the hotel and staff. Everything that we needed was right there for us. We will stay here again!
July 30, 2012
Rated 4 out of 5 by jbee808 Highly recommended
I enjoyed the views of Waikiki Beach and Diamond Head. The room was very neat and tidy, sheets and pillows very comfy, and well stocked with towels and soap. The Sheraton is very close to shopping, restaurants and the beach.
May 13, 2014
Rated 2 out of 5 by Wanderlust23 Morning Construction
Most people going to Hawaii are there on vacation, and would likely be sleeping in. Not in my room, you can hear the glass breaking, truck reversing, street cutting construction occurring down 17 floors outside. This was going on every day at 5:30 AM.
Also be sure to check your hotel bills, I was charged multiple days for valet parking I didn't use. There also doesn't seem to ever be enough staff working the front desk, because the line I had to wait in to get it changed was insane.
I've stayed at many hotels in the area, and plan to consider the competitors over this Sheraton Waikiki.
April 7, 2014
Rated 4 out of 5 by Act008 Great For Kids
Our week at the Sheraton was overall great. We enjoyed the location, water slides, pool area, Maitai catamaran, and the turtles. We had one hiccup in our trip when one morning after breakfast, we came back and our room keys didn't work. The maid was right there and told us that she just left our room. When her key didn't work either, she called security. We had to wait a while for security to come. Kudos to our housekeeper who gave my daughter some juice while we literally sat in the hallway waiting. Once he came, he told us that the door needed a new battery and asked if we could wait for the locksmith. An hour and a half later, I called the front to see if they knew how long the wait would be. They said that there was only one locksmith for two locations and they would call me right back. 30 min. later, and no response, I had to physically walk down to the front desk and make myself known. We wasted a half of a day waiting. One other comment, more server staff is needed by the kid's pool area. It was extremly difficult to order a drink while the kids were swimming. Only one or two girls were working the entire area each day that we were there (most days only one).
August 1, 2013
Rated 3 out of 5 by byebye This hotel charges for in room Wi Fi and pool towels.
We are Gold Starwood members and should not have been charged for these services. Gave up pleading our case at check in.
August 20, 2012
Rated 5 out of 5 by Helen58 Great location and facilities
Had a great time - infinity pool fantastic and a "million dollar" view from here. Staff were fantastic, friendly and very helpful. Will definitley be back.
May 14, 2014
Rated 2 out of 5 by Suzy1229 This hotel is very unkind to sick old ladies
I was very disappointed with the service of your hotel. My flight home did to leave until 10:30pm and check out was 11:00am. The day before my departure I had asked the hotel front desk staff if it would be possible to stay in the room or pay for another room because my 79 year old mother was feeling poorly and had not brought enough of her medicine to make through the entire week. The person to whom I spoke stated that she needed to speak to her manager to see how they would be able to accommodate us. They did offer us another room for $330 plus the hotel service fee of $31. We would have to check out of the room and 11am and possibly if a room was ready by 3pm we could check into another room. How insulting was that! What even made me more angry is that when I spoke with several people at the air port while waiting for our flight they told me that their hotels allowed them to stay in their rooms for a $40 fee. So I just want to thank you for treating my 79 year old mother like nothing more than a way to make more money. Shame on you and your staff.
I will never stay at one of your hotels again and I will make sure that everyone I know will be made aware of my reasons why.
July 15, 2013
Rated 5 out of 5 by Ed64 The Best Hotel in Waikiki
This is my 10th plus time staying at The Sheraton Waikiki and it is always a treat... Thank you, Sheraton!!
January 29, 2013
Rated 5 out of 5 by Tewlin01 Great Hotel
Sherton Waikiki is located in a very good area and close to the beach. Service is good too.
September 9, 2013
Rated 4 out of 5 by Sayla Wedding Flip Flop
We booked our hotel in advance, partially using our SPG rewards points, as we were in Waikiki for our wedding. We've always wanted to stay at the resort, so it was our first choice. We booked a City view KING room, with the hopes of perhaps being upgraded.
When we arrived to the hotel, we spent 15 minutes waiting for someone to attend the front desk. Once we were assisted, we were told that we had a high floor suite (22?) with two double beds--not what we had in mind for our wedding week. The desk staffer insisted we go up to take a look, since there was a gift in the room (champagne and strawberries from a friend). Despite protesting that the room wasn't what we had specifically requested, we lugged all of our things up to the room, saw the champagne and strawberries (lovely!), as well as a large cot (??) and the two double beds. Then, as tired as we were, we had to run back downstairs to ask for another room, lugging the three suitcases and dress bag. We were then downgraded to a suite on the 12th floor.
Another couple attending our wedding told the front desk that they were travelling for the first time without their kids and they got a full water view upgrade....although they had the two double beds.
Our room wasn't particularly clean. There was an ugly smudge of something high up on the wall that I couldn't stand looking at, so I cleaned it myself. Other than that, the room was fine.
What upset me the most was the fact that on my wedding day, my parents and sister came over to help me get ready at 3 pm, and my room was not yet made up. I didn't have time to make it all up myself, so we cancelled doing photos in the room, since it wouldn't look good with all the bed linens crumpled up. As I ran to get my make up artist from the entrance, one maid was there, and I said "the room isn't made up! Today is my wedding day and family is on the way over!" She unapologetically asked if she could do anything for me, but it was too late. The next day, she asked "You got married yesterday, right?" I thought maybe she would do something nice for the room (towel doves? I don't know....) or congratulate us, but I guess she was just asking.
Other than that, the pools, amenities, and Rum Fire are lovely. We slept well, and the location couldn't be beat. I was upset about check in, the room downgrade, and the cleaning staff, but nothing could spoil our special evening.
May 20, 2014
Rated 3 out of 5 by BJM6 disappointing visit to Sheraton
As a Starwood gold club member I was excited to visit the Waikiki Sheraton using acumulated starwood points. I've traveled all over the world for business and have been very satisfied in Sheraton as a brand; earning points, and occasionally being delighted by both the properties and the staff services. Since I was traveling with my family on vacation this time, I had asked for upgraded room considerations including using additional points if necesary to upgrade my room; I was disappointed with the room, and I was very disappointed in the Waikiki staff and visit in general. Our flight arrived at the island in the morning, and as might be expected the hotel wasn't able to check us in right away- but I didn't expect to have to sit around until 3:30 waiting for a room to be available since the hotel has several hundred guest rooms. My luggage sat at the curb near the valet stand for 6 hours and was never touched by the Sheraton staff- I finally had to go get it and bring it to my room.
I found the staff and facilities to be adequate, but nothing at this property was generous. The property is old and needs to be updated. I was clearly a number and not a name to them. I won't be going back...
November 24, 2012
Rated 5 out of 5 by JennM5 Excellent!!
Staff was very friendly and very prompt with anything we asked for!! That means a lot! In the middle of everything, food, shopping, etc....After a long 10 hour flight it was great to be met with the true Aloha spirit! Music by John Valentine was a plus! Look forward to our next stay.
May 11, 2014
Rated 5 out of 5 by keligirl This hotel's accommodations was excellent.
I was so impressed with your staff. We arrived late at 11:30 pm on 11/01/2013. I was exhausted and wanted to get to my room. We were there for the Paradise Cup Event and had booked my hotel reservations ONLINE with (at the time I didn't know it was another online company) for 4 people in the room with Expedia). When the front desk clerk told me the room only had a king size bed. I told her there must be a mistake because I paid for two nights over $1400.00 for 4 people to the room. Desk clerk apologized and said my reservation was by made with Expedia and that I would need to contact them. I was not happy with the news and became quiet. My daughter in the mean time kept up the small talk about her first competition at the Paradise Cup. The front desk clerk had asked me to wait and she would be back. When the desk clerk returned, she had stated she spoke with the manager and I was able to have the accommodations for our 4 people. I thanked her and the manager for accommodating our needs. Many thanks and heartfelf ALOHA to SHERATON WAIKIKI FOR YOUR WARM HOSPITALITY. You're #1 on my list now and I will definitely share my recommendation about this hotel with my friends, family, and business associates!!! However, I will deal with that other company!!
November 11, 2013
Rated 3 out of 5 by K122412 Christmas Eve in town
Me and my husband decided to treat ourselves to a staycation in Waikiki this year for Christmas. We chose the Sheraton Waikiki as we had stayed there before and really liked it. The check in process was slow, but once we were checked in,the room was good and the view was amazing. Being as it was Christmas Eve, things were a quiet festive in Waikiki. However that all changed at about 10:00pm when it sounded like our neighbors were having a party. When we went out on the lanai to see where it was coming from, we discovered it was not the neighbors but it was coming from Rum Fire. Now mind you - Rum fire was 8 floors BELOW us. After listening to this for about 45 minutes - with the music getting louder and louder, I finally called the front desk to be told that "Well we are a hotel and it is a night club that goes until Midnight". Really, because I was pretty sure it was a hotel and I was a paying guest..... I was told that they would send security over to see if they could turn down the music. After another 10 - 15 minutes, the music FINALLY was turned down. It was to the point that we almost left. If this has become the "norm" here, we will reconsider our Staycations as it was NOT RELAXING at all.
December 25, 2012
Rated 3 out of 5 by Oahu2012 Gr8 location, smaller rooms, svc still needs work...
Stayed at Sheraton Waikiki several times, before & after the "pretty lobby" Reno. They get enough traffic that they don't care to upgrade on the svc, but that doesn't mean they shouldn't.
The pool lounge chairs are old & some torn.
Staff will give towels to people w/o wristbands.
Hallway to my room smelled of cigarette; complained that evening because was woken up from smoking AGAIN!! Was told they had to catch them w/the lit cigarette in hand, for them to do something. This went on for 3 out of 4 nites. Mgr finally sent an ion machine to clear the smell in my room.
The TV remote channel up button sticks & the down button stopped working after 10 clicks. Had to hit it constantly. And no, I didn't call u about it. Figured it wouldn't get me anywhere.
Went to The Edge bar on the last day. Very disappointed in the brown beer puddle stench on the corner seat floor, facing ocean. Ordered a cheap, but WEAK Mai Tai, no snacks given---everyone else had one..?! So, I promptly headed back to the pink hotel for a proper last Mai tai.
You guys have 2 great hotels left & right of you. You should try to aspire to be one of them. You have the outside new sheraton, but internally it's still the old Sheraton.
November 26, 2012
Rated 5 out of 5 by LeeG86 Pleasant indeed!
Everything about this stay went
beautifully; no kinks, no disappointments.
August 4, 2013
Rated 5 out of 5 by fahayes Excellent hotel
Had a great time. Great staff! Beautiful hotel. Best on the beach! MUST STAY!
August 3, 2012